310 Fmcg jobs in Egypt

Company Description

Talent Solutions plays a crucial role in supporting companies to optimize their workforce and achieve business objectives through customized solutions. Our vision is to ensure the organization's workforce drives success and growth. We provide top-notch HR consultation services that help businesses create a positive and productive work environment. Our services include business consultation, WFM solutions, hiring services, payroll services, performance management, training, and medical insurance.

Role Description

This is a full-time on-site role located in New Cairo for a Customer Support Specialist. The Customer Support Specialist will be responsible for addressing customer inquiries, providing excellent customer service, and resolving technical issues. Day-to-day tasks include managing customer support tickets, ensuring customer satisfaction, offering technical support, and using analytical skills to assess and improve support processes.

Qualifications

• Strong Customer Support and Customer Satisfaction skills
• Excellent Interpersonal Skills
• Capable of providing effective Technical Support
• Solid Analytical Skills for assessing and improving support processes
• Excellent verbal and written communication skills
• Ability to work independently and collaboratively
• Experience in the customer service industry is a plus
• Bachelor's degree in related field preferred

Company Description :

Cosmeceutical company which works in beauty and Cosmeceutical brands for Arabian women needs.

Our Vision

To be one of the leading cosmeceutical companies in Egypt & the middle east by 2030

Our Mission

Is to advance change and raise the bar of the locally manufactured cosmeceutical products through innovative formulas to fit the Arabian Women needs.

Responsibilities:

• Support the development and implementation of brand strategies and marketing plans.
• Assist in managing product launches, promotional campaigns, and brand activities.
• Conduct market research and analyze competitors and market trends.
• Collaborate with cross-functional teams including sales, medical marketing, and design to ensure brand consistency.
• Monitor brand performance and provide insights to optimize marketing initiatives.
• Assist in preparing marketing materials, reports, and presentations.

Qualifications:

• Bachelor's degree in Pharmacy, Business Administration, Marketing, or related field.
• 2–3 years of experience in marketing or brand management, preferably in the pharmaceutical or cosmeceutical industry.
• Strong analytical and strategic thinking skills.
• Excellent communication and project management abilities.
• Creativity and strong attention to detail in brand execution.
• Ability to work collaboratively across departments and manage multiple priorities.

Send your CV to
-

Job title:
Assistant Manager, Customer Support

Location:
Sheikh Zayed, Giza (On Site)

Reporting to:
AVP, Customer Support

About noon

We're building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we're looking for an Integration & Support Manager who can help us move even faster.

noon's mission: Every door, every day.

What you'll do:

Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.

Responsibilities:

• Resolve complaints within the defined SLA and maintain 24/7 team availability to address customer concerns promptly.
• Analyze recurring complaint patterns, identify key attributes, and collaborate with ground operations and tech teams to implement root-level solutions.
• Reduce resolution times for common issues by improving processes, refining ticket assignment logic, and developing mechanisms to identify potential escalations early.
• Prepare detailed Root Cause Analyses (RCA) for unique or complex cases, driving necessary changes across the value chain to prevent recurrence.
• Compile and share daily, weekly, and monthly insights with senior management, highlighting trends, challenges, and improvements.
• Uphold company policies, regulatory requirements, and industry standards throughout all complaint resolution processes.
• Develop and manage a robust complaints resolution team consisting of skilled callers, critical problem-solvers, and high achievers.
• Continuously improve team productivity while maintaining high-quality service levels and customer satisfaction.
• Work closely with internal technology and product teams to drive innovative and impactful changes to enhance the overall customer experience.

What you'll need:

We are seeking an outstanding early-career professional with a proven knack for problem-solving, demonstrated both in their personal and professional journey. The ideal candidate should exhibit structured thinking, the ability to synthesize information from diverse sources to achieve optimal outcomes, and a willingness to make decisions—whether grounded in logic or guided by intuition or combination of both when necessary. Below are the key skills and qualities we value in the candidate:

• High level of commitment, availability and accountability - non negotiable
• We prefer to hire someone who owns the failure and has courage to accept and work towards closure
• Courage to pin point problem and effectively communicate to the respective stakeholders, drive changes
• Bachelor's Degree or MBA, with a minimum of 5+ years of experience in a relevant role and any of the following is a must- Program management experience in ecommerce, quick commerce or food aggregator, min 3 years with proven track record of solving at least 2 customer pain points and cost saving initiatives OR Experience in designing supply chain products and strategy that resulted in significant cost reduction.
• Meticulous attention to detail, with the ability to identify problems, perform deep dives to gather insights, and craft data-driven solutions.
• Solid project management skills and ability to create micro projects to achieve key objectives
• Meticulous planning, drive for execution, relentless pursuit and eagerness
• Excellent data analysis skills, including data extraction using SQL, data modeling, and documentation
• Outstanding communication skills, along with strong data interpretation and documentation abilities

Who will excel?

• We're looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.

Key Responsibilities:

Answer inbound and make outbound calls to assist customers with inquiries, complaints, and service requests.

Provide clear and accurate information about products, services, policies, and procedures.

Resolve customer issues effectively, utilizing troubleshooting skills and company resources.

Ensure customer satisfaction through effective issue resolution and follow-up when necessary.

Maintain accurate records of customer interactions, including inquiries, complaints, and actions taken.

Achieve and exceed individual performance metrics such as call quality, response time, and customer satisfaction ratings.

Upsell or cross-sell products/services when appropriate, based on customer needs.

Collaborate with team members and supervisors to meet company goals.

Stay up-to-date with product knowledge, procedures, and system updates.

Handle escalations as necessary and route complex issues to higher-level support teams.

Qualifications:

Graduates

Fluent in English (both written and spoken) with excellent communication skills.

Previous experience in a call center or customer service environment is preferred.

Strong problem-solving abilities with a customer-centric approach.

Proficiency in computer systems and software, particularly CRM tools.

Ability to multitask, prioritize, and handle high-volume calls.

Positive attitude, empathy, and the ability to remain calm under pressure.

Willingness to work flexible hours, including weekends and holidays if necessary.

Skills & Competencies:

Excellent verbal and written communication skills in English.

Strong active listening skills and empathy for customer concerns.

Detail-oriented with strong organizational abilities.

Ability to work well under pressure while maintaining professionalism.

Adaptable, quick learner, and open to feedback.

Team player with a collaborative attitude.

Benefits:

Net salary:13500k

Incentives & KPIs based on performance.

Social & Life Insurance coverage.

Medical insurance.

Company Description

ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East. We specialize in providing high-value, customized BPO services tailored to meet the unique needs of each customer, helping them focus on their core businesses. ETISAL International is committed to offering top-notch quality through a global coverage, understanding of various cultures, and implementation of industry best practices. Our goal is to continuously enhance our management and operational standards, ensuring transparency, flexibility, and integrity in all our activities.

Role Description

This is a full-time on-site role for a Customer Support Representative located in Cairo, Egypt. The Customer Support Representative will be responsible for handling customer inquiries, providing excellent customer service, and ensuring customer satisfaction. Daily tasks include troubleshooting issues, communicating effectively with customers through various channels, and maintaining detailed records of customer interactions.

Qualifications

• Customer Support and Customer Service skills
• Excellent Communication and Customer Satisfaction skills
• Troubleshooting skills
• Strong interpersonal and problem-solving abilities
• Proficiency in using customer support software and tools
• Ability to work independently and as part of a team
• Previous experience in a similar role is a plus
• Bachelor's degree in any relevant field is preferred

Job Description
In this role, you'll be the hero for our customers, by:

• Providing exceptional customer service through various channels
• Effectively troubleshooting customer issues and finding solutions
• Championing a positive customer experience and building strong relationships

Job requirements

Do You
Has at least 1 year experience as customer service?

Excellent English speaker?

Have a bachelor's degree or any relevant degree?

Thrive in a fast-paced environment where you can help others?

Possess excellent communication and problem-solving skills?

Enjoy building relationships and exceeding customer expectation

We are hiring

Job Description

Duties and responsibilities :

• Answering customers' inquiries via Chat, Email, and Social Media. providing the right information.
• Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
• Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
• Communicates with other departments to answer customers' inquiries, solve their problems and fulfill their needs
• Building lasting relationships with clients and other team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed metrics while providing excellent consistent customer service.
• Making sales or recommendations for services that may better suit customers' needs.
• Taking part in training and other learning opportunities to expand knowledge of the company and position.
• Adhering to all company policies and procedures.

Company Description

4Level1 offers comprehensive English Language Programs that are tailored to both adults and young adults.

Our courses are meticulously designed to meet international CEFR standards, ensuring that learners develop practical and effective communication skills across all language areas. With a focus on communicative goals, our curriculum fosters confidence in real-world interactions, preparing students for academic, professional, and social success.

We deliver online and face-to-face classes. We teach students all over the Middle East (Remotely) and face-to- face classes are delivered in Riyadh.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Cairo, Egypt. The Customer Service Representative will be responsible for addressing customer inquiries, resolving issues, and providing exceptional customer support. Day-to-day tasks include responding to customer calls and emails, ensuring customer satisfaction, and delivering a high-quality customer experience.

Qualifications

• Customer Service Representatives, Customer Support, Customer Service skills
• Excellent verbal and written communication skills
• Strong problem-solving and multitasking abilities
• Proficiency in Microsoft Office
• Previous experience in customer service roles is a plus
• Bachelor's degree

QuickfirmX is hiring Spanish-speaking Customer Service Agents for our global partner, based in Maadi.

You will handle inbound calls only, supporting international customers in a professional and structured environment.

Job Role

• Handle inbound customer calls in Spanish
• Assist with inquiries related to services, accounts, or bookings
• Follow internal processes and service quality standards
• Communicate clearly and professionally in Spanish, with some English use when needed

Responsibilities

• Deliver a high level of customer satisfaction
• Accurately log and update all call information
• Attend training sessions and meet KPIs
• Collaborate with team leads and internal support teams

Requirements

• Spanish language level: Minimum B2
• English language level: Minimum B1
• Must be able to work on-site in Maadi
• Graduates and undergraduates are welcome to apply
• Gap year students are also eligible

Shifts

• Rotational shifts 24/7

Benefits

• Salary: Up to 29,000 EGP NET/month
• Full medical and social insurance
• Paid training included
• Career development in a global work environment
• Two days off per week

Interview Process

• Pre-Assessment – Online via QuickfirmX
• Final Interview – Conducted onsite or online, based on company requirements

Speak Spanish? Looking for a stable, well-paid career opportunity in Maadi?

Apply today through QuickfirmX and start your journey with a leading global company.

Job Types: Full-time, New grad

Pay: Up to E£29,000.00 per month