1,791 Human Resources jobs in Egypt

Key Responsibilities

• Incident Management
  : Work in shift pattern handling incidents across LAN/WAN infrastructure, ensuring timely resolution and escalation when necessary.
• Service Monitoring
  : Oversee daily operations, monitor system health, and ensure adherence to SLAs.
• Coordination
  : Liaise with internal teams and external vendors to manage service requests and troubleshoot network issues.
• Documentation
  : Maintain accurate records of incidents, service workflows, and operational procedures.
• Process Optimisation
  : Identify automation opportunities to reduce manual tasks and enhance efficiency.
• Collaboration
  : Work closely with technical & non technical teams to resolve Incident and product-related service issues and support network upgrades.

Qualifications & Experience

• Education
  : Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
• Experience
  : Preferably 1 year in technical support roles involving LAN/WAN equipment security is a plus
• Skills
  :
• Up to 1 year of experience in network administration and support, with a focus on L1 and L2 support.
• Good knowledge of networking protocols and technologies, including TCP/IP, DNS, DHCP, MPLS and routing protocols
• Understanding of network security technologies such as VPNs, firewalls, IDS/IPS, and NAC is a plus
• Familiarity with network devices from vendors such as Cisco, Juniper, Palo Alto & Fortinet
• Excellent problem-solving skills and the ability to troubleshoot network issues.
• Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
• Relevant certifications such as CCNA or equivalent, PCNSE is a good plus

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week:
Work from home up to 2 days/week (depending on your team's needs)

Flex Day:
Make your workday suit your life and plans.

Flex-Location:
Take up to 30 days a year to work from any location in the world.

Employee Wellbeing:
We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development:
Level up your skills with our training platforms, including LinkedIn Learning

Competitive Benefits:
Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

German Speaker - Customer Service Rep.

**Location: ** 6th of October City, Egypt

**Job Type: ** Full-time (On-site)

About the Role:

We are looking for a German-speaking Customer Service Agent to join our growing team. The ideal candidate will be responsible for handling customer inquiries and issues through chat, email, and phone, ensuring a high level of customer satisfaction.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via chat, email, and phone.

· Provide accurate information about products, services, and company policies.

· Resolve customer complaints efficiently and follow up to ensure resolution.

· Maintain detailed and accurate records of customer interactions.

· Collaborate with other departments to improve customer experience and service processes.

· Meet or exceed performance targets related to response time, quality, and customer satisfaction.

Requirements:

· Language: Fluent in German (both written and spoken).

· Experience: 1–3 years of experience in customer service or a related field.

· Excellent communication and interpersonal skills.

· Strong problem-solving abilities and attention to detail.

· Ability to work in a fast-paced environment and handle multiple tasks.

· Proficiency in using CRM systems and Microsoft Office tools.

· Must be willing to work from site (6th of October City).

What We Offer:

· Competitive salary and performance-based incentives.

· A professional and supportive work environment.

· Continuous training and career development opportunities.

· Opportunities to work with international clients.

To Apply:

Send your CV and a voice note (In German) to: or E-mail:

Job Type: Full-time

Pay: E£22, E£26,000.00 per month

Company Description

Elevate Holding is a leading provider of Business Process Outsourcing and customer experience services in Egypt, serving clients across North America, Europe, Middle East & North Africa. We offer a wide range of services such as Omnichannel customer experience, Human Resources Outsourcing, IT Outsourcing, Project Management Outsourcing, Finance & Accounting Outsourcing, and Marketing Services Outsourcing to help companies enhance their performance and increase their ROI. We prioritize nurturing and empowering our skilled talents to deliver premium services with a dedicated team of experts.

Role Description

Three pods are available:

1- Hybrid role (calls and chat)

2- Administrator (back office and support)

3- Accounts Receivable Specialist (calls, inbound and outbound)

Qualifications

• Strong Communication skills
• Computer Literacy
• Finance knowledge
• Experience in debt collection or related field
• Ability to work well under pressure
• 40 wpm typing speed

QStaffers
is currently hiring
Spanish Customer Service Representatives
for one of our partners, a leader in the outsourcing and offshoring consulting services.

Responsibilities:

• Handle customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer issues and complaints efficiently while maintaining a positive attitude.
• Record and update customer interactions in the company's CRM or ticketing system.
• Follow up with customers to ensure their concerns are fully addressed
• Escalate unresolved issues to the appropriate department or supervisor when necessary.
• Meet or exceed KPIs such as response time, customer satisfaction (CSAT), and first-call resolution.
• Collect customer feedback and report insights to improve processes and services.
• Stay up to date with company updates, new products, and policy changes.

Requirements:

• Spanish level must be
  B1+ or B2
• Fresh graduates are welcome to apply.
• Undergraduate students are welcome to apply. However, applicants
  must not be currently enrolled in full-time academic programs
  (such as university attendance, diploma programs, courses, or master's degrees) that could affect their availability for work.

Work Setup:

• On-site with Rotational shifts.
• Flexible Working Hours for females.

Benefits:

• Competitive Salary
• Transportation is provided across Cairo and Giza.
• Full medical and social insurance coverage.
• Paid training.
• Career development in one of the world's leading BPOs.

Company Description

At WISE, we believe in smarter protection. As a trusted insurance brokerage, we bridge the gap between individuals and businesses and the right insurance solutions. Our mission is to provide tailored coverage that fits your needs. Established in November 2023 as an Egyptian joint-stock company, Wise was built on a foundation of over 20 years of experience in the insurance and financial sectors. We pride ourselves on being more than brokers; we are trusted advisors who bring expertise, empathy, and innovation to every interaction.

Role Description

This is a full-time on-site role for a Senior Human Resources Recruiter, located in Heliopolis. The Senior Human Resources Recruiter will be responsible for managing the recruitment process, from sourcing candidates to onboarding. This includes creating job postings, screening resumes, conducting interviews, and developing recruitment strategies. The role also involves collaborating with hiring managers to understand their staffing needs and ensuring a positive candidate experience throughout the recruitment cycle. Additionally, the recruiter will be responsible for maintaining recruitment metrics and reporting on hiring progress.

Qualifications

• Experience in recruitment and talent acquisition processes
• Strong interpersonal and communication skills
• Ability to develop and implement effective recruitment strategies
• Proficiency in using applicant tracking systems and recruitment software
• Excellent organizational and multitasking abilities
• Bachelor's degree in Human Resources, Business Administration, or a related field
• Relevant experience in the insurance or financial sectors is a plus
• Strong analytical skills and attention to detail
• Ability to work collaboratively with cross-functional teams

Company Description

24K Production is a 360 marketing agency dedicated to delivering high-quality marketing solutions. Our offerings encompass a diverse range of marketing services designed to meet the unique needs of our clients. We are committed to excellence and strive to help businesses grow by creating impactful marketing strategies.

Role Description

This is a full-time on-site role for a Human Resources Generalist located in Heliopolis. The Human Resources Generalist will handle various day-to-day HR tasks, including implementing HR policies, managing employee benefits, overseeing benefits administration, and ensuring compliance with employment laws. The role also involves providing support to both employees and management, guiding employee relations, and assisting with recruitment processes.

Qualifications

• Experience in Human Resources (HR) and HR Management
• Knowledge of HR Policies and Employee Benefits
• Skills in Benefits Administration
• Excellent communication and interpersonal skills
• Ability to handle confidential information with integrity
• Strong organizational and time-management skills
• Bachelor's degree in Human Resources, Business Administration, or related field

Company Description

Sutherland Global Service Limited is a consumer services company providing comprehensive solutions to clients worldwide. Headquartered in Mumbai, Maharashtra, India, Sutherland is dedicated to ensuring client satisfaction and operational excellence. With a focus on innovation and efficiency, the company supports diverse industries with tailored services.

Role Description

This is a full-time on-site role for a Billing Specialist located in Cairo, Egypt. The Billing Specialist will handle day-to-day tasks such as processing invoices, managing client billing, and ensuring accurate and timely billing operations. Responsibilities include maintaining detailed records, collaborating with the accounting team, and addressing any billing inquiries or discrepancies.

Qualifications

• Proficiency in Billing Process and Invoicing
• Experience in Client Billing and Accounting
• Strong Communication skills
• Excellent attention to detail and problem-solving abilities
• Ability to work efficiently in a team-oriented environment
• Bachelor's degree in Finance, Accounting, or related field is preferred
• Proficiency in relevant billing software and tools

Job Title
: Customer Service Representative

Location
: Alexandria, Egypt (Hybrid)

Company
: VOIS

Account
: Vodafone UK

Job Type
: Full-time

About the Role
:

Are you passionate about delivering exceptional customer service?
Join Vodafone UK as a Customer Service Representative
This full-time hybrid role offers a dynamic and engaging work environment where you will be responsible for resolving inquiries, addressing issues, and ensuring customer satisfaction on a daily basis.

Key Responsibilities:

• Provide outstanding customer service to customers.
• Efficiently handle customer inquiries and resolve issues.
• Ensure high levels of customer satisfaction through effective communication and problem-solving.
• Maintain attention to detail in all customer interactions.

Job Requirements:

• Strong interpersonal and communication skills.
• Previous customer service experience is a plus.
• Ability to handle customer inquiries and resolve issues efficiently.
• Excellent problem-solving abilities and attention to detail.
  **- Fluency in English is a must.
• Graduates are welcome to apply.
• Residents of Alexandria or those willing to relocate.**

Sales Delivery Service Team Manager

Job Description:

Sales Delivery Service Team Manager

Location: Cairo

Job Type: Full-time

Department: Sales

Purpose of the Role:

The Service Team Manager (STM) leads and engages a team of Business Support Hub Advisors and Sales Delivery Advisors Onboarding to deliver service excellence, meet productivity targets, and ensure compliance with company and regulatory standards. This role drives operational performance, optimizes team capacity and capability, and supports continuous improvement initiatives in collaboration with other functions. The STM also plays a key role in fostering employee engagement and supporting the Customer Service Manager (CSM) in creating a compliant, customer-focused environment.

What you'll do:

Leadership & People Performance

Lead, coach, and develop a team of front-line employees to achieve performance and quality targets.

Manage effectively in a hybrid working environment.

Role model Bupa values and foster a high-engagement culture.

Conduct regular coaching and development sessions, including formal personal development plans.

Monitor competency levels and address performance or compliance issues swiftly.

Deliver consistent communication through 1:1s, team meetings, and updates.

Compliance & Performance Metrics

Deliver team plans aligned with service KPIs and business objectives.

Maintain a robust control environment to ensure FCA regulatory compliance.

Monitor performance metrics, analyze trends, and take proactive improvement actions.

Own risk, incident, and compliance management for the team.

Customer Experience & Business Improvement

Support and embed business initiatives that improve service efficiency and customer experience.

Lead operational impact assessments for improvement projects and ensure sustainable change.

Identify and implement opportunities for innovation and cost-effective service delivery.

Benchmark against external best practices to enhance team performance.

Internal & External Relationships

Liaise with stakeholders to ensure resource availability and operational delivery.

Manage escalated customer queries and complaints, including those from brokers and corporate clients.

Support management colleagues in delivering excellent customer and supplier experiences.

What you'll bring:

Strong written and verbal English communication skills.

Experience managing front-line employees in a customer-focused or regulated environment.

Contact center/service experience preferred.

Excellent interpersonal and communication skills.

Ability to manage competing priorities and difficult conversations.

Commercial mindset and proactive attitude.

Strong stakeholder management and influencing skills.

Resilience and adaptability in a fast-paced environment.

Initiative and sound decision-making within agreed parameters.

Thorough internal product knowledge.

Strong planning and time management skills.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.

We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa". We champion diversity and understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Time Type:

Full time

Job Area:

Locations:

Egypt - Cairo

Health & wellbeing programme, Referral programme, Company pension, Cycle to work scheme, Gym membership, Employee mentoring programme, Free flu jabs, Financial planning services