25 Customer Service & Helpdesk jobs in Egypt

**Position:**
Technical Support Specialist Level 2 - VMware by Broadcom
**Job Description:**
**Our Story**
We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.
At **Arrow ECS** we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install, and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, and network traffic load balancers. Our customers can range from small businesses to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is fast, reliable, secure, and most importantly works well for their needs.
Our team has created a unique business environment - one of energy, Innovation, passion, creativity, and collaboration.
**What You Will Be Doing at Arrow?**
Your job as a Technical Support Engineer providing support via email/telephone/remote sessions **to our global customers** . Working primarily on Broadcom technologies. You will **deliver our range of technical support services** and investigate any issues with VMware by Broadcom products such as vSphere, vSAN, Aria Suite, and more, and assist Level 1 engineers.
+ Provide troubleshooting support to VMware customers via phone, email, and Remote sessions promptly while maintaining a strong customer-first focus throughout the lifecycle of the query.
+ Replicate customer configurations as required to troubleshoot complex errors.
+ Undertake to develop and maintain technical skills in selected products.
+ Undertake training to achieve and maintain accreditation in selected products.
+ Attend and host remote support sessions with customers/vendors to diagnose faults, review configurations, and resolve faults.
+ Completely and accurately document all work activity in the customer support tracking system.
+ Expanding knowledge to other products in addition to vSphere, such as **vSAN, NSX, and VMware Cloud Director** .
+ Assisting Level 1 engineers with **technical guidance and troubleshooting techniques**
+ Demonstrate superb customer service skills, being sensitive to customer concerns whilst confidently managing the interaction.
+ Embrace the team's culture of knowledge sharing by documenting and linking all technical learnings to existing solutions and creating new knowledge-based articles to be shared with both customers and colleagues.
+ Work collaboratively with Escalation Engineers and colleagues in a fast-paced environment across various teams to ensure the optimum technical solution and advice is provided to the customer.
**Who Are We Looking For?**
**The ideal candidate would be someone passionate about Virtualization, networking, storage, and Linux.**
**In this role, you will have the opportunity to acquire lots of new skills, so you must be keen to learn and embrace new technologies and commit to rapid skills development.**
**Therefore, what is essential for us:**
+ Excellent English language skills both written and verbal.
+ 2-3 years of experience working in IT customer support or similar roles.
+ Good interpersonal communication and customer service skills are needed to work successfully with customers in high-stress and or ambiguous situations.
+ Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
+ Team player, able to solve problems and work effectively both within a team and individually as necessary.
+ Flexibility to adapt to changing demands in a technical direct customer-facing role.
+ A thorough understanding of common networking protocols. Knowledge of TCP/IP, routing, switching and related protocols, network environments, and topologies.
+ Good understanding of **vSphere, storage, networking, and troubleshooting techniques** .
+ Understanding of how virtual machines are created, cloned, and managed.
+ Understanding of CPU, RAM, Disk, and Storage types (NAS, SAN, RAID, SSD, HDD).
+ Ability to **analyze logs, identify patterns and resolve complex cases** .
+ Willingness to work outside of normal business hours.
+ Previous experience in busy technical support departments.
+ Foreign language skills (German, French, or Spanish) would be a plus but not essential.
**Location:**
EG-New Cairo, Egypt (Uvenues)
**Time Type:**
Full time
**Job Category:**
Engineering and Technology
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.

Job Title:
Customer Service - Retail Vacancies
Job Description
Do you have a passion for fashion, gadgets, or home goods? Do you thrive on making customers happy and exceeding expectations? Then join our vibrant team at Concentrix and become the hero behind every smile!
**Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.**
**In this role, you'll:**
+ Be the friendly voice of major retail brands, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice.
+ Become a product pro, mastering the ins and outs of the latest trends.
+ Transform shopping woes into shopping wows! Handle returns, exchanges, and troubleshoot issues with patience and a can-do attitude.
+ Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience.
+ Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals. You'll be part of a retail family that's always there for each other.
**Essential Functions/Core Responsibilities:**
+ Ensure service delivered to our customers meets contractual Key Performance Indicators ('KPIs')
+ Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
+ Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
+ Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
+ Maintain basic knowledge of client products and/or services.
+ Prepare complete and accurate work including appropriately notating accounts as required.
+ Participate in activities designed to improve customer satisfaction and business performance.
+ Offer additional products and/or services.
**Candidate Profile:**
+ A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
+ Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
+ Ability to fluently communicate in the required language of support, both written and verbally.
+ Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
+ Basic computer navigation skills and PC Knowledge.
+ Ability to work as a team member, as well as independently.
+ Dependable with proficient attention to detail.
+ Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
+ Able to rotate shifts, as needed.
+ Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
+ Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
**Based on location and/or program, additional experience/skills may be required**
***Job requirements may vary by country and will not contravene any local laws**
**Career Framework Role:**
Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
**Disclaimer:**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
Location:
EGY Cairo B224-F15, KM28 Cairo Alexandria Desert Road,
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Customer Service - Travel Vacancies
Job Description
Are you a travel guru with a knack for customer service? Do you thrive on turning travel anxieties into excitement? If you're passionate about helping people explore the world and have a talent for making every interaction a breeze, then join our team as a Travel Support Representative at Concentrix!
**Advisor I, Travel position will deliver high-touch customer care to travelers embarking on worldwide travel, finding solutions for flights, hotels, car** **rentals, and** **beyond for their trips.**
**In this role, you will be:**
**The first point of contact for customers, providing exceptional service across phone, email, and chat. Answer questions, address concerns, and guide them through the booking process with patience and a smile.**
**A problem-solver extraordinaire, tackling last-minute changes and unexpected hiccups with grace and resourcefulness. Ensure smooth sailing (or smooth flying!) throughout their journey.**
**A travel knowledge bank, offering expert advice on destinations, attractions, local customs, and hidden gems. You'll be their go-to guide for everything travel!**
**A brand ambassador, building lasting relationships with customers and turning them into lifelong travel enthusiasts. Exceed expectations and make every interaction a delight.**
**Essential Functions/Core Responsibilities**
**Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators ('KPIs')**
**Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.**
**Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunities to build rapport with the customer.**
**Clarify customer requirements; probe for understanding, and use tools and resources to appropriately provide resolution to the customer.**
**Prepare complete and accurate work including appropriately notating accounts as required.**
**Maintain basic knowledge of client products and/or services.**
**Participate in activities designed to improve customer satisfaction and business performance.**
**Track, document, and retrieve information in the call tracking database.**
**Candidate Profile**
**A minimum high school diploma with 3 to 6 months of relevant experience is preferred.**
**Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.**
**Ability to fluently communicate in the required language of support, both written and verbally.**
**Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.**
**Basic computer navigation skills and PC Knowledge.**
**Ability to work as a team member, as well as independently.**
**Dependable with proficient attention to detail.**
**Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.**
**Able to rotate shifts, as needed.**
**Strong problem-solving and analytical abilities. Can quickly assess** **situations, identify** **root causes, and develop effective solutions.**
**Courteous with a customer-centric** **mindset. Passionate** **about exceeding expectations and delivering exceptional** **service.**
**Proficient in travel booking platforms and industry software.**
**A passionate traveler with a thirst for exploring new destinations and cultures.**
**Based on location and/or program, additional experience/skills may be required**
***Job requirements may vary by country and will not contravene any local laws**
**Career Framework Role**
**Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.**
**We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!**
**Disclaimer**
**The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.**
**Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.**
Location:
EGY Cairo - Building F16
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Customer Success Specialist - Portuguese
Job Description
The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
+ Manage high volume of customer contacts and communications through phone and email each day
+ Use contact search and productivity tools to verify contact information is accurate
+ Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
+ Develop a level of product knowledge to speak intelligently to customers and address specific objections
+ Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
+ Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
+ Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
+ Work with teams and management to promote a positive customer experience
Location:
EGY Cairo B224-F15, KM28 Cairo Alexandria Desert Road,
Language Requirements:
Portuguese (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
French Game Changer - Alexandria
Job Description
Due to our incredible growth, we're looking for Customer Service Advisors with French language skills to help us deliver exceptional customer experiences for some of the world's biggest and most well-known brands.
Job Description
**Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.**
In this role, you'll:
+ Be the friendly voice to one of our major clients, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice.
+ Become a product pro, mastering the ins and outs of the latest trends.
+ Troubleshoot issues with patience and a can-do attitude.
+ Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience.
+ Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals.
Essential Functions/Core Responsibilities
+ Ensure service delivered to our customers meets contractual Key Performance Indicators ('KPIs')
+ Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
+ Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
+ Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
+ Maintain basic knowledge of client products and/or services.
+ Prepare complete and accurate work including appropriately notating accounts as required.
+ Participate in activities designed to improve customer satisfaction and business performance.
+ Offer additional products and/or services.
**Candidate Profile**
+ A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
+ Ability to fluently communicate in the required language of support, both written and verbally.
+ Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
+ Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
+ Basic computer navigation skills and PC Knowledge.
+ Ability to work as a team member, as well as independently.
+ Dependable with proficient attention to detail.
+ Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
+ Able to rotate shifts, as needed.
+ Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
+ Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
**Based on location and/or program, additional experience/skills may be required**
***Job requirements may vary by country and will not contravene any local laws**
**Career Framework Role**
Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
Location:
EGY Alexandria - 5th Floor, Matajer Tower 2, 51 - 61 Fawzi Moaz Street, Smouha, Sidi Gaber
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Customer Service - Telecommunication Vacancies
Job Description
Do you have a passion for the ever-evolving world of telecommunications? Do you thrive on troubleshooting technical challenges and exceeding customer expectations? Then ditch your commute and join our dynamic team as a Telecommunications Specialist!
Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
**In this role, you'll be:**
· The digital advisor for our customers' communication needs, diagnosing and resolving issues with internet, phone, and TV services.
· A master of knowledge, navigating complex technical manuals and staying ahead of the curve in the ever-changing telecommunications landscape.
· A patient and empathetic communicator, guiding customers through troubleshooting steps with clear instructions and a friendly smile.
· A brand ambassador, building lasting relationships with customers and ensuring their satisfaction is your top priority. Every interaction is an opportunity to make a positive impact.
**Essential Functions/Core Responsibilities:**
· Ensure service delivered to our customers meets contractual Key Performance Indicators ('KPIs')
· Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
· Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
· Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
· Maintain basic knowledge of client products and/or services.
· Prepare complete and accurate work including appropriately notating accounts as required.
· Participate in activities designed to improve customer satisfaction and business performance.
· Offer additional products and/or services.
**Candidate Profile**
· A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
· Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
· Ability to fluently communicate in the required language of support, both written and verbally.
· Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
· Tech-savvy individual with a deep understanding of telecommunications infrastructure and technical troubleshooting.
· Dependable with proficient attention to detail.
· Able to rotate shifts, as needed.
· Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
· Patient and empathetic, able to handle customer frustrations with a calm and understanding demeanor.
· Self-motivated and driven, with a strong work ethic and a commitment to exceeding expectations.
Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role:**
Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
**Disclaimer:**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Customer Service - Sales Advisor Vacancies
Job Description
Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as Sales Support at Concentrix!
**The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.**
In this role, you will:
+ Become the voice and face of Concentrix's clients for our valued customers. Handle inbound inquiries via phone, email, and chat, providing exceptional service and support throughout the sales journey.
+ Act as a trusted advisor and advocate for customers. Actively listen to their needs, identify pain points, and recommend solutions that best suit their requirements.
+ Possess a deep understanding of products and services. Be able to clearly explain features, benefits, and value propositions, providing accurate and timely information.
+ Proactively address customer concerns and troubleshoot issues. Work collaboratively with internal teams to resolve problems efficiently and ensure customer satisfaction.
+ Contribute to exceeding sales targets and customer retention objectives. Be a key driver of success.
**Essential Functions/Core Responsibilities**
+ Achieve specific sales targets and maximize sale opportunities.
+ Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
+ Maintain broad knowledge of products, pricing, promotions, and procedures
+ Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators ('KPIs')
+ Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
+ Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunities to build rapport with the customer
+ Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
+ Prepare complete and accurate work including appropriately notating accounts as required
+ Participate in activities designed to improve customer satisfaction and sales performance
+ Answer billing questions by talking through components of customer accounts
**Candidate Profile**
+ Minimum of high school diploma with 3 to 6 months of sales experience is preferred
+ Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
+ Ability to fluently communicate in the required language of support, both written and verbally
+ Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
+ Basic computer navigation skills and PC Knowledge
+ Ability to work as a team member, as well as independently
+ Dependable with proficient attention to detail
+ Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
+ Able to rotate shifts, as needed
+ Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
+ Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
**Based on location and/or program, additional experience/skills may be required**
***Job requirements may vary by country and will not contravene any local laws**
**Career Framework Role**
Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Portuguese Game Changer - Customer Service
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of dealing with costumers' queries & selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.
Job Description
**Essential Functions/Core Responsibilities**
- Achieve specific sales targets and maximizing sale opportunities on each and every call
- Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
- Maintain broad knowledge of products, pricing, promotions, and procedures
- Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators ('KPIs')
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and sales performance
- Answer billing questions by talking through components of customer accounts
**Candidate Profile**
- High school diploma with three to six months of sales experience preferred
- Courteous with strong customer service orientation
- Strong communication and negotiation skills required
- Ability to effectively communicate, both written and verbally
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Basic computer navigation skills and PC Knowledge
- Tolerance for repetitive work in a fast paced environment
- Ability to work as a team member, as well as independently
- Dependable with proficient attention to detail
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Able to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
English - Customer Success Specialist
Job Description
The Senior Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
+ Manage high volume of customer contacts and communications through phone and email each day
+ Use contact search and productivity tools to verify contact information is accurate
+ Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
+ Develop a level of product knowledge to speak intelligently to customers and address specific objections
+ Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
+ Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
+ Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
+ Work with teams and management to promote a positive customer experience
Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
English (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (