9 Banking & Finance jobs in Egypt
Customer Service - Banking Vacancies

Posted 27 days ago
Job Viewed
Job Description
Customer Service - Banking Vacancies
Job Description
Are you a customer service rockstar with a passion for the financial industry?,
Do you thrive in fast-paced environments and take pride in exceeding expectations? If so, then we want you on our team!
**Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.**
**In this role, you will:**
+ Be the friendly face and voice of our client, providing exceptional service to our valued customers across multiple channels (phone, email, chat).
+ Act as a financial advisor and problem-solver, patiently guiding customers through their banking needs and addressing their concerns.
+ Possess a deep understanding of banking products and services, including accounts, loans, investments, and more.
+ Proactively identify opportunities to upsell and cross-sell, contributing to the bank's growth.
+ Maintain accurate and up-to-date customer records and ensure compliance with all banking regulations.
+ Work collaboratively with internal teams to resolve issues and provide seamless customer experiences.
+ Contribute to a positive and productive work environment, fostering teamwork and collaboration.
**Essential Functions/Core Responsibilities:**
+ Ensure service delivered to our customers meets contractual Key Performance Indicators ('KPIs')
+ Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
+ Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
+ Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
+ Maintain basic knowledge of client products and/or services.
+ Prepare complete and accurate work including appropriately notating accounts as required.
+ Participate in activities designed to improve customer satisfaction and business performance.
+ Offer additional products and/or services.
+ Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
**Candidate Profile:**
+ Minimum of high school diploma with 6 months of experience in a customer service role, preferably in the banking industry.
+ Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
+ Ability to fluently communicate in the required language of support, both written and verbally.
+ Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
+ Basic computer navigation skills and PC Knowledge
+ Ability to work as a team member, as well as independently.
+ Dependable with proficient attention to detail
+ Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
+ Able to rotate shifts, as needed.
+ Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
+ Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
+ A strong understanding of financial concepts and principles (a plus).
**Based on location and/or program, additional experience/skills may be required**
***Job requirements may vary by country and will not contravene any local laws**
**Career Framework Role:**
Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
**Disclaimer :**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
Location:
Egypt, Cairo RHQ
Language Requirements:
Time Type:
Full time
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Relationship Manager (Market Leader) - Financial Services
Posted 5 days ago
Job Viewed
Job Description
Role and Responsibilities
- Performing company and market surveys.
- Developing the companys current and future marketing methods.
- Following up the developments in the leasing market and investment projects and taking the appropriate steps towards increasing our companys deals accordingly.
- Promote our companys activities, credit facilities and leasing operations that we provide in the market and enhancing our relationships with top clients.
- Receiving client lease requests and reviewing all the clients documents.
- Attracting new clients.
- Performing follow up client visits with subordinates to ensure the completion of the clients file and required information to complete the credit analysis.
- Reviewing the clients data on the system.
- Preparing and reviewing all required amendment memos for approved clients.
- Prepare a comprehensive Basic Information Reports (BIR) on all visited clients & Know Your Customer Reports (KYC) on all approved clients.
- Responsible for the company advertisements and creating a company image.
- Preparing reports for the top management.
- Performing the jobs according to the companys policies and procedures.
Job Requirements
- Bachelor in business administration, marketing or a related field
- Three or more years experience in relationship management or related field
- Excellent verbal and written communication skills
- Ability to lead and work within a team
- Excellent conflict resolution and interpersonal skills and ability to build lasting relationships with clients
- Exceptional organization skills and a strong work ethic
Specialist (Financial Planning & Analysis)
Posted 15 days ago
Job Viewed
Job Description
You are about to apply for a job in a certified Top Employer 2023!
Ready to be part of one of the market leaders in Egypt? Apply now!
Raya Holding for Financial Investments is hiring Specialist (Financial Planning & Analysis).
- Develop and manage the annual budgeting process and rolling forecasts in coordination with various business lines.
- Prepare budget templates and consolidate submissions from departments and subsidiaries.
- Ensure timely and accurate forecasting of revenues, expenses, and cash flows.
- Conduct comprehensive variance analysis (actual vs. budget vs. forecast) and explain key drivers.
- Analyze financial performance trends and provide recommendations for improvement.
- Present financial reports, dashboards, and KPIs to executive leadership.
- Leverage Power BI and Excel (Power Query, Pivot Tables, etc.) to build automated financial models and dashboards.
- Streamline data collection and reporting processes using Oracle Cloud EPM and Discoverer tools.
- Continuously enhance the reporting infrastructure to support dynamic business needs.
- Collaborate with business units and cost center owners to provide actionable financial insights.
- Support long-term strategic planning, investment evaluations, and scenario analysis.
- Assist in internal audit reviews and ensure financial processes comply with internal controls and IFRS.
- Recommend and implement enhancements to existing FP&A processes, models, and systems.
- Document standard operating procedures and support knowledge sharing within the finance team.
- Bachelor's degree in Finance, Accounting, or related field.
- Minimum of 3 years of experience in financial analysis, budgeting, or accounting, ideally in a group/holding structure.
- Proficiency in Power BI and Microsoft Excel is a must (Power Query, dashboards, and financial modeling).
- Experience with Oracle Cloud EPM and Oracle Discoverer is a strong advantage.
- Professional certifications such as CMA, C-FP&A, or IFRS diploma are considered a plus.
- Strong analytical and numerical reasoning skills.
- Excellent written and verbal communication abilities.
- High attention to detail with the ability to manage multiple priorities.
- Collaborative mindset with the drive to continuously learn and improve.
- Are you an eager learner? Raya believes in its employees, so we aim to continuously provide learning & development plans for all of our employees to ensure their personal and career development.
- Are you looking for career progression? Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities.
- Are you looking for a rewarding environment? Raya's top achievers are awarded annually with an international 5 days trip.
- Are you looking for an opportunity to give back to the community? Raya encourages their employees to give back to the community through different ongoing CSR programs and initiatives.
- Are you a foodie? Exclusive discounts for Raya employees at Raya's restaurants.
Senior Specialist (Business Analyst)
Posted 15 days ago
Job Viewed
Job Description
Responsibilities:
- Examine current and new business procedures to identify effective solutions for business and software system challenges.
- Recommend solutions for improving and restructuring company procedures, and use UML methodologies to clarify these solutions for stakeholders.
- Establish specifications for new projects by developing project goals, phases, and budget.
- Elicit new business requirements with stakeholders, then clarify specifications to technical and business teams.
- Perform user acceptance testing sessions with stakeholders to obtain sign-off for launching new projects.
- Present high-level requirements to management through business requirement documents to get their approvals.
- Mentor junior team members and review delivered documents prepared by the team to ensure higher quality business analysis activities.
- Create designs for new systems to fulfill the needed business requirements.
Skills:
- B.Sc. in computer science or a relevant field.
- 3 to 6 years' experience as a business and system analyst.
- Ability to work in a collaborative environment.
- Excellent interpersonal and communication skills.
- Highly analytical mindset.
- Proficient in Microsoft Office.
- Proficient in Visio.
- Excellent presentation skills.
- Competitive analysis.
Senior Finance Manager
Posted 26 days ago
Job Viewed
Job Description
Raya restaurant's cash planning preparation and finding out the practical solution to maintain a surplus level of cash available to service the short and long-term needs.
Submit the monthly closing to RH and CEO with full set of reports and analysis, including financial narratives.
Setting up a control system of billing and other debtors to stream cash flow from internal and outside sources of Raya restaurant's income and cash.
Foreign exchange assessment on a monthly basis to provide a guide to subsidiaries to evaluate their monthly outstanding transactions in terms of payable or receivable aspects.
Advise management on investment and loans for short and long-range financial plans.
Identify risk assessment and find a way to mitigate operational and financial risk.
Prepare business evaluation and project appraisal (feasibility study) for new and current investments.
Identify and prepare a balanced scorecard correlated with business performance and company KPIs.
Manage company tax position and external audit to submit the tax return and financial reporting.
Skills- High communication and negotiation skills
- Attention to detail
- Organization and time management
- Excellent presentation skills
- Result-oriented
- Ability to manage diverse interests
Accounting and finance
Requirements About the company Raya Holding for Financial Investments, a leading investment conglomerate, established in 1999 in Egypt with a vision to be a market leader and to grow into a solid financial conglomerate with multifaceted operations. Headquarter located in Cairo, Egypt; Raya Holding is managing a diversified investment portfolio of 13 lines of business in the various industries of e-payment, information technology, contact center, smart buildings, consumer electronics, food and beverage, land transport, PET remanufacturing, automotive, FMCG and home appliances Raya Holding is listed in the Egyptian Exchange (EGX) since 2005, while the company empowers more than 12,000 proficient employees, accommodating to a wide international customer base from offices based in Egypt, Saudi Arabia, UAE, Qatar, Poland, Nigeria and Tanzania. Raya's Lines of Business include; Aman for e-payments, Aman for Financial Services, BariQ, Ostool, Raya Contact Center, Raya Foods, Raya Information Technology, Raya Food Trading, Raya Restaurants, Raya Smart Buildings, Raya Trade, Raya Auto and Haier - Raya Electric.Senior Executive (Merchant Acquisition)
Posted 28 days ago
Job Viewed
Job Description
- Meet and exceed monthly sales targets, ensuring consistent achievement of sales goals
- Distribute Aman machines products daily from the assigned distribution branch to wholesalers and dealers within the specified route
- Collect outstanding balances from dealers and wholesalers on a regular basis
- Submit daily sales visit reports to the sales supervisor, providing detailed updates on activities
- Develop and execute daily work plans, including sales objectives and customer special card updates
- Promote Aman products to merchants in line with the area sales manager's instructions and in coordination with the sales supervisor
- Understand and address dealers' and wholesalers' needs, offering support to enhance customer satisfaction
- Identify and engage with customers to uncover multiple needs, aiming to increase sales opportunities
- Record administrative tasks such as client contacts, new leads, and products promoted as required
- Ensure company property is maintained in excellent working condition and adheres to operational standards
Maintain quality of business and quality of sales with zero tolerance for fraud cases.
Skills- 1-3 years of experience in sales
- University graduate from any discipline
- Excellent knowledge of different selling techniques
- Very good knowledge of all the products' features
- Persuasiveness
- Determination to achieve sales targets
- Problem-solving
- Understanding of competition movement
- Ability to work under pressure
- Time management
- Understanding how achieving the sales target affects distribution chain's business and its profitability
- Awareness of market share
- Excellent communication skills
- Excellent negotiation skills
- Accountability
- Adherence and discipline
Treasury Operations Specialist
Posted 7 days ago
Job Viewed
Job Description
- Support day-to-day cash management operations. This role is responsible for reviewing daily bank activities, executing transfers, preparing cash positions, facility operations transactions, and maintaining effective communication with banking partners.
- Prepare and process daily internal and external fund transfers, ensuring timely execution.
- Compile and report on the daily cash position to monitor liquidity and funding requirements.
- Conduct daily follow-up with banks to confirm execution of outgoing payments and resolve any issues promptly.
- Review and validate bank interest calculations and bank charges, ensuring compliance with agreements.
- Maintain strong, professional relationships with banks and financial service providers to ensure efficient service.
- Monitor and manage excess operating cash to maximize interest income while maintaining sufficient liquidity.
- Facility operation transaction handling with banks.
- Full awareness of trade documentation cycle, LCs, IDCs, local letter of guarantee, and cross border guarantees.
- Excellent organizational and analytical skills, with attention to detail.
- Strong problem-solving abilities, with a proactive approach to identifying and addressing operational inefficiencies.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Bachelor's degree in commerce, finance, accounting, or a related field, or any equivalent certification.
- Five years of experience in a treasury (cash management role).
- Solid knowledge of banking operations, cash flow management, and payment processes.
- Strong understanding of bank interest structures and service fee assessments.
- Experience in a corporate treasury environment within a multinational organization.
- Familiarity with treasury management systems (TMS) and bank portals.
- Advanced skills in Microsoft Excel, Word, and other office software for analysis, reporting, and documentation purposes.
- Strong communication and interpersonal skills, with the ability to interact effectively with senior management, banks, and external stakeholders.
- B.Sc. in accounting
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Oracle Risk Management Lead Consultant
Posted 9 days ago
Job Viewed
Job Description
Are you ready to be an SME in Business Operation Management, collaborate and manage the team to perform, and engage with multiple teams to contribute on key decisions? Join us in providing solutions to problems for their immediate team and across multiple teams. Let's embark on this exciting journey together! Job Summery - Lead and architect platform transformation programs through combined application and functional process expertise. - Engage with customers on business challenges and the value of solutions. - Design technology solutions to meet business requirements.
Requirements
- Beginner proficiency in Business Operation Management. - Intermediate proficiency in Business Process Design. - A minimum of 4 years of experience in relevant related skills. - Bachelor's Degree in relevant field of studies BONUS POINTS IF YOU HAVE: - Intermediate proficiency in Data Analysis - Advanced proficiency in Project Management - Expert proficiency in Stakeholder Engagement
About the company
Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world\'s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments.
Finance Intern
Posted 13 days ago
Job Viewed
Job Description
You are about to apply for a job in a certified Top Employer 2025!
Ready to be part of one of the market leaders in Egypt? Apply now!
Raya Holding for Financial Investments is hiring a finance intern.
- Assist in preparing and consolidating monthly, quarterly, and annual budgets and forecasts.
- Support in analyzing variances between actual results and budgets.
- Prepare reports, dashboards, and presentations for internal stakeholders.
- Participate in data gathering and analysis for cost control, revenue trends, and performance metrics.
- Assist in preparing trial balances, financial statements, and supporting schedules.
- Help maintain financial models and scenario planning tools.
- Perform benchmarking and competitor financial analysis.
- Coordinate with different departments for financial data collection and clarification.
- Assist in automation and documentation of financial processes and standard operating procedures.
- Support ad hoc projects and financial planning initiatives.
- Strong analytical and numerical skills.
- Proficiency in Microsoft Excel (knowledge of Power BI or Power Query is a plus).
- Excellent attention to detail and time management skills.
- Effective communication and teamwork abilities.
- Eagerness to learn and adapt in a fast-paced environment.
- Are you an eager learner? Raya believes in its employees, so we aim to continuously provide learning and development plans for all of our employees to ensure their personal and career development.
- Are you looking for career progression? Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities.
- Are you looking for a rewarding environment? Raya's top achievers are awarded annually with an international five-day trip.
- Are you looking for an opportunity to give back to the community? Raya encourages their employees to give back to the community through different ongoing CSR programs and initiatives.
- Are you a foodie? Exclusive discounts for Raya employees at Raya's restaurants.