415 Insurance jobs in Egypt

German Speaker - Customer Service Rep.

**Location: ** 6th of October City, Egypt

**Job Type: ** Full-time (On-site)

About the Role:

We are looking for a German-speaking Customer Service Agent to join our growing team. The ideal candidate will be responsible for handling customer inquiries and issues through chat, email, and phone, ensuring a high level of customer satisfaction.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via chat, email, and phone.

· Provide accurate information about products, services, and company policies.

· Resolve customer complaints efficiently and follow up to ensure resolution.

· Maintain detailed and accurate records of customer interactions.

· Collaborate with other departments to improve customer experience and service processes.

· Meet or exceed performance targets related to response time, quality, and customer satisfaction.

Requirements:

· Language: Fluent in German (both written and spoken).

· Experience: 1–3 years of experience in customer service or a related field.

· Excellent communication and interpersonal skills.

· Strong problem-solving abilities and attention to detail.

· Ability to work in a fast-paced environment and handle multiple tasks.

· Proficiency in using CRM systems and Microsoft Office tools.

· Must be willing to work from site (6th of October City).

What We Offer:

· Competitive salary and performance-based incentives.

· A professional and supportive work environment.

· Continuous training and career development opportunities.

· Opportunities to work with international clients.

To Apply:

Send your CV and a voice note (In German) to: or E-mail:

Job Type: Full-time

Pay: E£22, E£26,000.00 per month

QStaffers
is currently hiring
Spanish Customer Service Representatives
for one of our partners, a leader in the outsourcing and offshoring consulting services.

Responsibilities:

• Handle customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer issues and complaints efficiently while maintaining a positive attitude.
• Record and update customer interactions in the company's CRM or ticketing system.
• Follow up with customers to ensure their concerns are fully addressed
• Escalate unresolved issues to the appropriate department or supervisor when necessary.
• Meet or exceed KPIs such as response time, customer satisfaction (CSAT), and first-call resolution.
• Collect customer feedback and report insights to improve processes and services.
• Stay up to date with company updates, new products, and policy changes.

Requirements:

• Spanish level must be
  B1+ or B2
• Fresh graduates are welcome to apply.
• Undergraduate students are welcome to apply. However, applicants
  must not be currently enrolled in full-time academic programs
  (such as university attendance, diploma programs, courses, or master's degrees) that could affect their availability for work.

Work Setup:

• On-site with Rotational shifts.
• Flexible Working Hours for females.

Benefits:

• Competitive Salary
• Transportation is provided across Cairo and Giza.
• Full medical and social insurance coverage.
• Paid training.
• Career development in one of the world's leading BPOs.

Job Title
: Customer Service Representative

Location
: Alexandria, Egypt (Hybrid)

Company
: VOIS

Account
: Vodafone UK

Job Type
: Full-time

About the Role
:

Are you passionate about delivering exceptional customer service?
Join Vodafone UK as a Customer Service Representative
This full-time hybrid role offers a dynamic and engaging work environment where you will be responsible for resolving inquiries, addressing issues, and ensuring customer satisfaction on a daily basis.

Key Responsibilities:

• Provide outstanding customer service to customers.
• Efficiently handle customer inquiries and resolve issues.
• Ensure high levels of customer satisfaction through effective communication and problem-solving.
• Maintain attention to detail in all customer interactions.

Job Requirements:

• Strong interpersonal and communication skills.
• Previous customer service experience is a plus.
• Ability to handle customer inquiries and resolve issues efficiently.
• Excellent problem-solving abilities and attention to detail.
  **- Fluency in English is a must.
• Graduates are welcome to apply.
• Residents of Alexandria or those willing to relocate.**

Company Description

Smart Technology is a leading provider of engineering training courses, such as embedded systems, solar energy, robotics, artificial intelligence, and mechanical design. Our company is dedicated to delivering excellent service as it forms the backbone of our offerings. By engaging with clients and tracking market trends, Smart Technology remains at the forefront of innovative training approaches to predict growth areas. We have branches across Egypt, including Alexandria, Cairo, 6 October, Mansoura, Tanta, and Kafr El-Sheikh.

Role Description

This is a full-time on-site role for a Customer Service and Sales Representative, located in Al Manşūrah. The representative will handle day-to-day tasks such as assisting customers, resolving inquiries, managing sales transactions, and maintaining detailed records. The role will also involve following up on leads, providing product information, and ensuring customer satisfaction.

Qualifications

• Experience in Customer Service, Customer Support, and handling customer inquiries
• Skills in Sales, Sales Techniques, and managing sales transactions
• Proficiency in Communication, both written and verbal
• Ability to keep detailed Records, Data Entry skills, and organizational skills
• Problem-solving skills and the ability to resolve customer complaints efficiently
• Ability to work on-site in Al Manşūrah
• Previous experience in a similar role is a plus
• A Bachelor's degree in Business, Marketing, or a related field

Job Description

We are hiring Dutch-speaking Customer Service Representatives to join one of our international partners based in Maadi, Cairo.

This is an excellent opportunity to build a stable career in a global work environment while using your language skills professionally. If you're fluent in Dutch and confident in English, this role offers you great exposure, development, and a competitive income.

About the Role

As a Dutch-speaking Customer Service Representative, you will be handling customer inquiries, solving problems, and ensuring a positive customer experience through calls, chats, or emails.

You will work as part of an international team that values quality, professionalism, and growth.

Key Responsibilities

• Handle customer inquiries in Dutch through multiple communication channels (calls, chat, or email).
• Provide clear, accurate, and efficient solutions to customers.
• Follow company procedures and maintain service quality standards.
• Document all interactions and ensure proper case management.
• Collaborate with team leaders and colleagues to achieve performance goals.
• Represent the company with a high level of professionalism and empathy.

Requirements

• Dutch fluency (C1 level) — written and spoken.
• English proficiency (B1 level) — to communicate effectively with internal teams.
• University graduate (preferred).
• Excellent communication and interpersonal skills.
• Customer-oriented mindset and problem-solving attitude.
• Ability to work 5 days per week (9-hour shifts including 1-hour break).
• Flexibility to work in rotational shifts.
• Must be based in Cairo or willing to relocate near Maadi.

Benefits

• Salary up to 45,000 EGP/month (depending on level and experience).
• Social and medical insurance coverage.
• Comprehensive training before starting.
• Professional growth and career development opportunities.
• Supportive and inclusive workplace culture.
• Global exposure with a leading international company.

How to Apply

Start your application today through QuickfirmX — Egypt's #1 platform for call center jobs.

Job Type: Full-time

Pay: Up to E£45,000.00 per month

Company Description

Kabbani Furniture and Furnishings is a well-established company specializing in the import, export, and manufacture of a wide range of furniture and home furnishing products, including kitchens and curtains. The company collaborates with leading local companies like Oriental Weavers, Comfort Company, Smart, and Kandil Egypt to provide high-quality products. With a strong focus on after-sales service, Kabbani Furniture has built long-lasting relationships with both dealers and consumers, establishing itself as a trusted name in the industry. The company is renowned for its commitment to customer satisfaction and excellence.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Cairo, Egypt. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. Daily tasks include addressing customer issues and complaints, providing product information, and assisting with order processing. The role requires strong communication skills and a dedication to promptly resolving customer concerns.

Qualifications

• Customer Service, Customer Support, and Customer Satisfaction skills
• Experience in enhancing Customer Experience and handling Customer Service Representatives
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Previous experience in the furniture industry is a plus
• Bachelor's degree in Business Administration, Communications, or a related field is preferred
• New Cairo or Obour resdients are most welcome

Company Description

elmenus is the ultimate food discovery and ordering platform with a vision to help people discover and order the food they will love. Their mission is to build the ultimate food platform that connects restaurants to diners in a personalized experience, showcasing the best dishes in each city.

Role Description

This is a full-time on-site role for a Customer Support Specialist located in Maddi, Egypt. The Customer Support Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, and offering technical support to users of the platform.

Qualifications

At least 1 year experience in Customer Support or Technical Support

• Excellent English Speaker (B1)
• Strong Interpersonal and Analytical Skills
• Experience in maintaining high levels of customer satisfaction
• Ability to effectively communicate with customers
• Problem-solving and troubleshooting abilities
• Experience in the food or tech industry is a plus
• Bachelor's degree

Tabby is seeking a dedicated and passionate Customer Service Representative to join our dynamic team. As a leading company in providing exceptional services for our customers, we believe that our front-line employees are vital to maintaining and enhancing our reputation. The ideal candidate will have strong communication skills, a positive attitude, and a commitment to delivering high-quality customer support. This role involves interacting with our valued customers via various channels, including phone, email, and live chat, ensuring they receive prompt assistance, guidance, and solutions to their inquiries. Our Customer Service Representatives serve as the first point of contact for customers and are essential in building lasting relationships by understanding their needs and providing personalized service. In a fast-paced environment, it is crucial for the candidate to possess problem-solving abilities and thrive under pressure while maintaining professionalism. If you are someone who enjoys helping others, is looking to grow your career in customer service, and wants to be part of a supportive team that values collaboration and innovation, we encourage you to apply and help us continue to exceed our customers' expectations.

• Assist customers with inquiries and issues via phone, email, and chat in a professional manner.
• Provide accurate information about Tabby's products and services to customers.
• Resolve customer complaints by identifying the problem, offering solutions, and following up to ensure satisfaction.
• Maintain a detailed log of customer interactions and report trends or anomalies to management.
• Collaborate with team members to improve overall service delivery process and customer experience.
• Guide customers through troubleshooting processes and provide step-by-step instructions as needed.
• Participate in ongoing training sessions to enhance product knowledge and customer service skills.

• High school diploma or equivalent; additional education or certifications in customer service preferred.
• Proven experience in a customer service role, preferably in a fast-paced environment.
• Excellent verbal and written communication skills for clear customer interactions.
• Strong problem-solving skills and ability to think critically under pressure.
• Familiarity with customer service software and tools, such as CRM systems, is a plus.
• Ability to work collaboratively in a team-oriented environment as well as independently.
• Flexibility to work various shifts, including evenings and weekends, as needed.

• attractive salary + kpis
• Private Health and social Insurance
• Work From Home after 3 months
• Promotion opportunity after 6 months
• Performance Bonus

Location: Al-Mohndseen

• Rotational Working Hours

• Holidays: Every Friday + 2 Saturdays

To contact us via WhatsApp:

Main Responsibilities

• Mainly Handling Customers Complaints in a professional way
• Handle inbound and outbound calls with professionalism and efficiency.
• Daling with customer inquiries, complaints, and requests promptly and effectively.
• Record and maintain up-to-date customer information in the CRM system.
• Follow up with customers to ensure satisfaction and resolution of their concerns.