12 Retail jobs in Egypt

Job Title:
Customer Service - Retail Vacancies
Job Description
Do you have a passion for fashion, gadgets, or home goods? Do you thrive on making customers happy and exceeding expectations? Then join our vibrant team at Concentrix and become the hero behind every smile!
**Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.**
**In this role, you'll:**
+ Be the friendly voice of major retail brands, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice.
+ Become a product pro, mastering the ins and outs of the latest trends.
+ Transform shopping woes into shopping wows! Handle returns, exchanges, and troubleshoot issues with patience and a can-do attitude.
+ Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience.
+ Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals. You'll be part of a retail family that's always there for each other.
**Essential Functions/Core Responsibilities:**
+ Ensure service delivered to our customers meets contractual Key Performance Indicators ('KPIs')
+ Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
+ Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
+ Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
+ Maintain basic knowledge of client products and/or services.
+ Prepare complete and accurate work including appropriately notating accounts as required.
+ Participate in activities designed to improve customer satisfaction and business performance.
+ Offer additional products and/or services.
**Candidate Profile:**
+ A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
+ Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
+ Ability to fluently communicate in the required language of support, both written and verbally.
+ Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
+ Basic computer navigation skills and PC Knowledge.
+ Ability to work as a team member, as well as independently.
+ Dependable with proficient attention to detail.
+ Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
+ Able to rotate shifts, as needed.
+ Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
+ Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
**Based on location and/or program, additional experience/skills may be required**
***Job requirements may vary by country and will not contravene any local laws**
**Career Framework Role:**
Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
**Disclaimer:**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
Location:
EGY Cairo B224-F15, KM28 Cairo Alexandria Desert Road,
Language Requirements:
Time Type:
Full time
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Description
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Job Description: We are seeking a passionate, experienced and analytical business professional based in Egypt, with great attention to detail and ability to effectively prioritize and multi-task. The Retail Account Manager will be primarily responsible for: 1) managing vendors at scale across multiple Middle East countries (Egypt, Kingdom of Saudi Arabia, UAE) with help of tools and automation; 2) improving business terms and driving business growth for vendors at scale; 3) working closely with cross-category teams and drive operational improvements in vendor-management processes; and 4) own vendor communication and relationship to drive vendor self-sufficiency in long-term. The candidate should have experience in analyzing opportunities for systematic improvements in business management functions and building strong processes and SOPs to drive process-improvements. He/She should be comfortable managing multiple responsibilities within a fast-paced environment and preferably with experience in ecommerce.
The successful Retail Account Manager:
- Manages day to day business relationship, and proactively and autonomously negotiates costs, promotional opportunities, and other business inputs with vendors.
- Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
- Conducts vendor analysis and makes recommendations for initiatives that optimize for business growth. Maximizes Amazon's business profitability and selection expansion opportunities.
- Uses data to identify trends, opportunities and risks and translate those insights into actions to drive long-term growth.
- Coordinate cross-functional teams, and communicate with internal and external stakeholders, while meeting tight deadlines.
- Identifies opportunities for systematic process improvement and drives those improvements at scale.
Language Requirements (English & Arabic)
Basic Qualifications
- 2+ years of sales or account management experience
- 2+ years of digital advertising and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
Preferred Qualifications
- Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Experience in relationship management within technology, start-ups, or SaaS Platforms
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express Egypt is the recognized market leader in Express logistics and an Employer of Choice - with a 2020 global ranking at #2!

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

**Role Purpose**
Manage, coordinates, and implements all retailing activities within the Country; Responsible to stimulate revenue and shipments growth in this section for the country. In particular, increase revenue growth by improving the conversion ratio of enquiries to bookings and by up selling of value added services with the help of marketing to achieve country budgets. Responsible for all new branch installations or existing branch modernizations and/or relocations.

**Accountabilities**
- This primary challenge of this position is to promote the sales of the company-branded products and services (i.e Express Easy, Reciever Paid, etc.) to achieve maximum market pentration, and to attain both short and long range targets for retail sales growth. In addition to successfully integrating national retailing programs into all retail points in Egypt.
- In conjunction with the Sales Director establish area sales targets and ensure the attainment of agreed annual revenue and profitability targets for all outlets.
- Implement product strategies and pricing policy, monitor product and revenue performance against plan, manage the retail team and liaise with customer services / operational staff
- to review and resolve customer needs and associated issues.
- Establish trusting and mutually beneficial relationships to tap on the retailers network and locations to provide DHL products and services to end consumers.
- Liaison for the purpose of developing & implementing a strong brand presence (in consultation with marketing) at all retail locations, at the same time, ensuring adherence to company policies & procedures.

**Internal**
- Maintain awareness of competitor activity, monitoring competitor interaction on product sales and pricing. In addition, recommend tactics to counter emerging threats posed by competitors on a local level.
- Ensure the provision of the necessary training and motivation to develop Retail staff capable of delivering exceptional service, in particular, focusing on the development of their commercial awareness, selling skills and the ability to handle confrontation
- Ensure that all Retail outlets are correctly branded according to DHL Global and Regional guidelines to create a consistent selling experience which the customers can identify with DHL
- Liaise with the marketing team to ensure timely campaign are rolled out to increase customer footfall

**Process**
- Actively seek new Retail Outlets with proper business justifications (BCAs) in line with the countries strategic expansion plan ensuring maximum geographical coverage.
- Establish, operate and maintain an efficient retail operating system (people, process and system) to maximise and sustain a steady revenue stream from retail outlets. Continuously improve, refresh and revitalise products and services to meet changing customer needs
- Ensuring that the location and image of the outlets maximizes the full potential of a new market place
- Manage, understand and control costs within the Service Points in order to enable the improvement of profitability and productivity and the identification of areas of strong and weak performance
- Manage the execution of programmes and activities to ensure the quality of the service being provided to customers while in the face to face environment of the Service Points
- Identify opportunities to enhance and improve business processes and/or support systems in the Service Points and communicate these to the relevant people at country or regional level responsible for dealing with them
- Complete regular quality audits of all Retail outlets to ensure that all advertising and marketing materials are accurate and up-to-date; the outlets are correctly branded and presented in a clear and concise manner to correctly promote the DHL brand
- Monitor business performance on a periodic basis, Analyse business trends, trading patterns and customer profiles. Develop proactive and reactive strategies and tactics to deal with issues and
- Working jointly with Marketing, develop creative and impactful products, services and programmes to grow the retail business

**People Management**
- Create an environment that generates a high level of motivation and team spirit, in order to maximize available business opportunities and the full potential of the team.
- Recruit, train, coach, motivate, develop and evaluate the performance of direct rep

**Job Description**:**Position Title: Consultant
**Job Overview**

The Consultant is responsible for all aspects of the customer experience within multiple-businesses (retail, rental, custom, and Omni-channel) within a store location. To be successful in this role the Consultant needs to support and positively impact a culture of customer-obsession, by being customer-ready and delivering a world-class experience each and every day. The Consultant is expected to engage as a member of a high-performing team through trust, commitment, and a focus on results. The Consultant must navigate through change in order to adapt to new programs in a timely manner and to achieve the expected outcome. In addition the Consultant will contribute to a healthy culture by working well with and demonstrating respect for colleagues at all levels and consistently contribute to a positive work environment.

**Essential Functions**
- Consistently demonstrate the benchmark selling techniques for retail sales, custom clothing sales, and special occasion rentals, as trained by management and as described in corporate training materials.
- Continuously encourage and participate in team selling.
- Build a relationship with your customer from greeting through post-sale contact.
- Participate in monitoring and positively impact the achievement of the store sales volume and metrics goals. Meet and maintain your own personal volume goal while maintaining an above average quality of sale.
- When possible use tailors for all alteration fittings. When tailors are not available, be able to accurately fit the customer and provide recommendations for alterations.
- Assist in receiving shipments, putting away new merchandise, maintaining a clean, neat, sized and organized store based on our merchandising to sell standards.
- Assist with visually merchandising the store, including complying with brand standards with regard to all visual merchandising tasks.
- Help monitor the security of all Company property. Report or document damaged or missing product. Assist in conducting merchandise stock counts as requested by your store management team. Report any discrepancies to the manager on duty.
- Effectively participate as a member of a store team where employees are held accountable for not only individual performance, but also for interacting with the greater store team in manner that supports the achievement of established team goals.
- Maintain a workplace free of harassment and discrimination by strictly adhering to the Company’s Anti-Discrimination and Harassment policies and promptly reporting to your Regional Manager, Zone Vice President and the Human Resources Department any concerns that may arise under those policies.

**Physical and Mental Requirements**
- Bend down and squat to locate and pick up merchandise located at ground level and to assist customers put on shoes; bend down and crouch to mark pants for alterations. Climb a ladder to reach merchandise and or supplies located above shoulder level.
- Lift arms and reach over the head to hang or take merchandise off racks or place on customer.
- Operate a computer and cash register, including manual tasks such as reaching across the counter to exchange monies with customer, grasping, pulling, pushing, and folding merchandise to wrap customer purchases.
- Stand and walk for the majority of work shift, sometimes as long as twelve hours per day, five or sometimes six days per week.
- Frequent (at least 2/3 of the work day) bending and twisting at neck and waist, crouching and squatting, reaching above and below shoulder height, grasping, pulling, pushing and fine manipulation with both hands, lifting up to 50 lbs.
- See and distinguish between fabric patterns and colors.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
- Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law._

**Work Locations**:00464 Alexandria 728 S Washington St Alexandria 22314
**Job**:Sales
**Organization**:JoS.A.Bank
**Shift**:Variable
**Zone**:NEZ

Basic Qualifications Bachelor's degree.
- 3+ years of successful of backend operations, handling complex request of customers, Inside sales or Client management experience, preferably in the eCommerce, retail technology, Business Process Outsourcing, HiTech or software industries.
- Exceptional interpersonal skills, ability to build relationships and influence others without authority.
- Strong written and verbal communication skills, in both English and Arabic languages
- Strong organizational and project management skills, including prioritizing, scheduling, and time management.
- Proactive attitude, detail-oriented, and a team player.
- Proficient in Excel

Job summary
Are you eager to make a huge impact to a program, which will help Amazon’s vendors grow? Are you an energetic person ready to setup the best-in-class vendor operations, define processes to drive vendor satisfaction and work with internal teams to improve their business with Amazon?

Amazon’s Retail Business Services (RBS) team is looking for a dynamic and talented Lead to achieve the business/operations goals for vendors in the MENA marketplace. The Lead will be responsible for root causing data quality issues, researching customer surveys, identifying selection gaps, help expanding selection from the vendors, and develop business relationship with vendors in the end.

Key job responsibilities
- Minimum 1 year of experience in program managing small/medium scale projects independently.
- Proven skill in identifying and fixing process gaps, improvement opportunities and use of small scale automation, technology to increase productivity or drive process simplification
- Experience in providing support for data collection, preparing reports, exercising push back & realignment of expectations with multiple stakeholders
- Work with the vendors/internal teams to improve selection, identify and fix catalog defects, analyze profitability metrics and help their business grow
- Implement and track metrics for recording the success and quality of their products
- Flexible with working shifts, including night shifts
- Ability to work overtime as per business needs
- Willingness to take initiatives & responsibilities including working outside of the "standard" work day
- SQL knowledge
- Languages known such as VBA, Python etc.
- Exposure to back office operations, escalation management and troubleshooting environments
- Experience in managing high priority queues

**Job Responsibility**:
To support decision making through structured analysis of financial and non-financial data.

This will cover the area of Retail & Distribution as follows:

- Closely monitor the area’s performance against trends and targets and provide deep monthly revenue/cost analysis.
- Building a solid insightful budget that accurately forecasts revenues/costs and consumption based on current trends, projected regulatory changes and new product launches.
- Consolidate and present various business reviews and stakeholder alignment meetings to demonstrate company performance and obtain a complete company overview
- Control the monthly P&L for Retail & Distribution and provide monthly profitability analysis
- Prepare all business cases needed for Retail & Distribution

Key accountabilities and decision ownership:

- Budgeting
- Performance Analysis
- Business case
- Product profitability

**Role Requirements**:
**Key accountabilities and decision ownership**:

- Budgeting
- Performance Analysis
- Business case
- Product profitability

**Core competencies, knowledge, and experience**:

- Excellent communication skills.
- Strong commercial acumen.
- Strong accounting & financial background.
- Min. 2 years of experience
- Fintech experience is a plus
- Must have technical / professional qualifications:

- Strong understanding of the business and telecommunication market.
- Strong analytical skills.
- Strong knowledge of accounting practices and procedures.
- University Degree in Accounting / Economics.

**Responsibilities**:

- **Ensure a proper filling for day to day documents**:

- **Receive payments (Visa, cash & checks) from both customers and agents and settle the receivable amounts on system**:

- **Sends all processed transactions to relevant banks on a daily basis**

**Qualifications**:

- **0**-**2 years of experience in insurance field

Identify existing and potential customer needs and provide them with the basic information on all Bank’s products & services.
Achieve assigned targets through promoting, selling and cross selling the bank’s products and services to existing and prospective customers to achieve the preset sales budget.
Handle all the customers ’regardless of their segment requests/inquiries related to their accounts, products and services in a professional manner and ensure resolving them efficiently within the set TAT
Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures.
Analyze portfolio performance statistics to better understand customer behavior and plan for future activities in addition to providing insights and recommendations for the Retail Products Team
Review daily inflows / outflows of the assigned portfolio to retain clients and avoid losing funds.
Introduce and promote alternative service channels to customers through explaining the relevant features of the online service and encourage them to use it to improve their journey perception about other banking services

2 to 4 years of sales or account management experience
- 2 to 4 years of Vendor Management and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers

**The successful Retail Account Manager**:

- Manages day to day business relationship, and proactively and autonomously negotiates costs, promotional opportunities, and other business inputs with vendors.
- Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
- Conducts vendor analysis and makes recommendations for initiatives that optimize for business growth. Maximizes Amazon’s business profitability and selection expansion opportunities.
- Uses data to identify trends, opportunities and risks and translate those insights into actions to drive long-term growth.
- Coordinate cross-functional teams, and communicate with internal and external stakeholders, while meeting tight deadlines.
- Identifies opportunities for systematic process improvement and drives those improvements at scale.

Language Requirements (English & Arabic)

Cairo, EGY
- Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Experience in relationship management within technology, start-ups, or SaaS Platforms