5 Hospitality & Tourism jobs in Egypt

**There's never been a more exciting time to join IHG.** With _18 brands_ and _over 6,061 hotels_ across _100 countries_ , we are experiencing phenomenal growth and are well on our way to redefining the industry. Our people lie at the heart of our business and we are looking for talented people like you to be part of a dynamic and exciting company that values your passion and enthusiasm and encourages you to grow along with us.
At **InterContinental Hotels Group** (IHG), we are interested in **YOU** . We want people who apply the same amount of passion to their jobs as they do their hobbies - people who will help our core purpose to create **_"Great Hotels Guests Love"_** .
**You Day-To-Day**
+ Processes reservations by mail, e-mail, telephone and fax.
+ Processes reservations from Central Reservations Office, Regional Offices, Inter-Inn reservations and travel agents reservations.
+ Processes cancellations, revisions, and information updated of changes, responsible for correct completion of records and reports.
+ Receives and posts advance daily and dispatches guest receipts regularly.
+ Reconfirms bookings, ensures that correct guest names are received, and checks arrival times, rates and all other information on the bookings.
+ Organise traces for follow up.
+ Ensure client files are kept organised and current with all required information.
+ Monitor and handle inquiry calls on a timely basis.
+ Ensure that all incoming calls are answered within 3 rings with proper greetings and telephone etiquette.
+ Actively solicit and book business following hotel standards.
+ Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.
+ Keep up to date product knowledge of the hotel and competitors.
+ Maintain historical records of reservations arrivals, cancellations and denials to assist in formulating future reservations estimates.
+ Respond appropriately to guest complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
+ Ensures that customer relations are kept at a high standard and that any complains are dealt with in a satisfactory manner, reported to the, Reservations Manager, Duty Front Office Manager and the Director of Revenue Management.
+ Communicate fluctuations in room occupancy to operations so that appropriate staffing adjustments and efficiencies are maintained.
**What do we need from you?**
College degree or equivalent and two years' Reservations/ Front Office experience including management experience, or an equivalent combination of education and experience. Must speak fluent English, other languages preferred.
**_This job requires ability to perform the following:_**
+ 0 - 2 years of relevant experience
+ Frequently standing up or moving around the facility.
+ Use a keyboard to operate Reservations system, etc.
+ Communication skills are utilized a significant amount of time when interacting with guests, clients and employees.
+ Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
+ Mathematical skills, including basic math, budgeting, profit/ loss concepts, percentages, and variances are utilized frequently
+ Problem solving, reasoning, motivating, organizational and training abilities are used often.
**How do I deliver this?**
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG hotels. Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
**Why joining IHG?**
+ GPTW Certified Excellence: Our commitment to creating a great workplace has been recognized by the prestigious Great Place to Work® certification. Join us and contribute to maintaining our exceptional work environment that fosters growth, collaboration, and happiness.
+ Endless Opportunities: As part of the IHG family, you'll have access to a world of possibilities. IHG is a global leader in the hospitality industry, offering a wide range of career advancement opportunities and professional development programs.
+ Unforgettable Experiences: Join a team that delivers unforgettable experiences to our guests. At InterContinental Cairo City Stars Hotel, we strive to create memorable moments for every visitor, and you'll be an integral part of that journey.
As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Position: Head of IT (SAP)

Company Overview:

We are a large group based in Cairo, Egypt, with a diverse portfolio of businesses in various industries such as retail, hospitality, and real estate. We are looking for a highly experienced and skilled Head of IT to lead our SAP team and drive our technological capabilities forward.

Job Summary:

As the Head of IT (SAP), you will be responsible for overseeing all aspects of our SAP systems and ensuring their smooth operation and integration with our business processes. You will lead a team of IT professionals and work closely with other departments to identify and implement innovative solutions that will enhance our overall business performance.

Key Responsibilities:

- Develop and implement IT strategies that align with the company's overall objectives and support its growth and development.

- Manage and lead the SAP team, providing guidance, training, and support to ensure their professional development and efficient performance.

- Oversee the implementation, maintenance, and troubleshooting of SAP systems, ensuring their reliability, security, and compliance with company policies and industry standards.

- Collaborate with other departments to identify their IT needs and provide effective solutions that improve their efficiency and productivity.

- Monitor and analyze system performance, identifying areas for improvement and implementing necessary changes to optimize processes.

- Stay updated on industry trends and advancements in SAP technology, providing recommendations for new systems or upgrades that could benefit the company.

- Develop and manage the IT budget, ensuring cost-effective solutions and responsible use of resources.

- Communicate with senior management and stakeholders on the status of IT projects, providing regular updates and reports.

- Ensure compliance with data protection regulations and implement necessary measures to safeguard company data.

Qualifications:

Job Holder Technical Skills:

•  At least 15 years of working experience in IT, and at least 5 years as IT Manager in Manufacturing.
• Proven experience as a System Integrator or similar role, with a strong background in IT systems.
• Strong understanding of new technology and IT systems.
• Strong analytical capabilities.

Personal Competencies:

• Communicative, committed, flexible, with excellent professional standards.
• Reliable, accurate, with attention to detail.
• Excellent Arabic and English skills.

If you are a highly driven and experienced IT professional with a strong background in SAP systems, we encourage you to apply for this exciting opportunity to lead our IT team and drive our company's technological capabilities forward. We offer a competitive salary, benefits package, and a dynamic work environment. Join us and be a part of our journey towards continued success.

The Role
Position Title: Restaurant Supervisor – Pre-opening Employment Type: Full Time Salary: up to 1,500 USD plus shared accommodation, transportation, and duty meals Benefits: uniform and overtime pay Job Location: New Cairo, Egypt About the Client: A pre-opening multidisciplinary bakespace in New Cairo, Egypt under a dynamic homegrown group behind standout concepts in UAE. Job Description: • Manage staff schedules, ensure smooth service, and maintain cleanliness and organization across all areas. • Monitor food quality, service standards, and handle customer feedback to ensure an exceptional dining experience. • Track stock levels, place orders, and control food and beverage costs to support efficient operations. • Recruit, train, and motivate staff while fostering a positive and productive work environment.

Requirements
• Open to Asians, 35 years and below • Bachelor’s degree in Hospitality Management or related field • At least 3 years of experience in the F&B industry • Overseas candidates are welcome to apply; joining ticket and visa will be paid for the company

About the company
RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.