748 IT Support jobs in Egypt

EgyBell is hiring a Desktop Support Analyst for a Multinational Company.

Requirements:

Desktop Support Analyst

• Hardware Knowledge and hands-on experience
• OS knowledge
• Strong in verbal and written communication skillset
• Laptop imaging
• Record keeping in tools
• Shipping and Partner interaction
• Customer interaction
• Basic Excel
• Emails
• Basic English language

ACCOUNTABILITIES

• Install and support hardware and software components for user groups.
• Perform preventive maintenance, testing, and repairs on equipment.
• Evaluate system configurations and software to ensure optimal use of hardware resources.
• Address and resolve hardware, software, and user-related issues.
• Engage with users to identify potential future business requirements.
• Deliver a positive customer experience during every interaction.

RESPONSIBILITIES

• Install and maintain routine hardware and software systems, supporting large user groups.
• Provide support for specific hardware/software applications.
• Assist in the selection and evaluation of hardware and software solutions.
• Analyze basic business needs and recommend ways to optimize PC hardware resources to meet business objectives.
• Support, maintain, and install local area network (LAN) server systems.
• Contribute to multiple areas, functions, or processes with a broad impact.
• Manage multiple applications and systems.
• Handle assignments requiring judgment, initiative, and problem-solving skills.
• Make informed choices, recommendations, and decisions independently.
• Regularly exercise discretion and independent judgment in daily tasks.

WE'RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT EGYPT

Excis is a global IT support leader globally, driven by innovation and collaboration. We're looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us

What You'll Do:

• Deliver deskside/onsite IT support, including Microsoft OS installations (Windows 7/10), MS Office troubleshooting, and hardware/software/network issue resolution.
• Provide smart hands support for network and datacenter equipment, as well as conference room audio/video setups and mobile device support (iOS, Android, Blackberry).
• Manage Active Directory/Exchange accounts, support SCCM deployments, and ensure smooth remote connectivity through tools like Bomgar, WebEx, and Windows native tools.

Requirements
What You Need:

• Access rights to IT systems, applications, and administrative tools (Active Directory, SCCM, remote connectivity platforms).
• Defined escalation procedures and collaboration with higher-level support teams for complex incidents.
• Up-to-date documentation, knowledge base articles, and standard operating procedures.
• Availability of hardware spares, licensed software, and peripheral equipment to support end-user needs.
• Clear communication with users, IT teams, and management to provide effective customer service and timely resolutions.

Site Address:

Plot: 52 Cairo plant 4th, Industrial Zone - 6 October City - Egypt

6TH OCTOBER CITY - CAIRO, 12566, Egypt

Benefits
Why Join Us?

At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence

Role Description

This is a full-time hybrid role for a Technical Support Help Desk position located in Giza, with the flexibility for some work from home. The Technical Support Help Desk professional will be responsible for providing technical support to clients, troubleshooting issues, ensuring customer satisfaction, and conducting analytical assessments to resolve complex problems. Daily tasks include answering support queries, diagnosing technical issues, and guiding customers through step-by-step solutions.

Qualifications

• Technical Support and Troubleshooting skills
• Customer Support and Customer Satisfaction skills
• Strong Analytical Skills
• Excellent communication and interpersonal skills
• Ability to work in a hybrid environment
• Experience with IT software and systems is a plus
• Bachelor's degree in Computer Science, Information Technology, or related field

Responsibilities:-

• 4-5+ Years experience in technical support
• Candidate must know ITIL - ITSM framework process and experience
• Provide helpdesk support and resolve problems to the end user's satisfaction
• Monitor Service Desk for tickets assigned to the queue, process first in first out based on priority, monitor, respond quickly and effectively. Via "Phone, Email and Chat"
• Report issues to the Service Desk for escalation.
• Follow the internal standard policy and procedure keep update all Documentation.
• Utilize and maintain the helpdesk tracking software for Maintain inventory of all equipment, hardware's, and software's licenses as well as must know end of life products
• Assist with onboarding of new users.
• Install, test, and configure new workstations devices peripheral equipment and software.
• Perform timely workstation hardware devices and software upgrades as required.

Technical Support Supervisor.Technical Support VJ)

Description

Job Purpose

Lead the Technical Support First Line Advisors team into performing their operational duties of handling customers' technical complaints/requests directed to them through inbound calls for DSL Med and Core customer's and Escalate global incidents and problems that impact Etisalat Fixed Lines, ADSL/VDSL throughout all customer journey (fulfilment, support and retention if necessary).

Report To Position Name

Maintaining First Line SLA: As the technical support call center, the job holder leads the call center team to maintain targeted SLA for Med and Core queues through management of day-to-day operation activities. Plan and Amend Staff Scheduling: In cooperation with WFM, the senior supervisor is responsible for planning staff schedules in accordance with forecasted workloads to meet the required SL and Accessibility targets daily. Design and Amend KPI schemes and targets: The DSL TS senior supervisor is responsible for designing and measuring all individual KPI's for all employees that report to him. The KPI's are then measured and shared with staff and management to assure the proper operation metrics are achieved by all staff. Selecting Position Candidates: DSL TS senior supervisor is responsible for filtering, testing and interviewing all internal and external candidates for vacant technical support positions either in staff or outsourcing employees hired for Etisalat TS CC by our vendors. Maintain Staff Engagement: DSL TS senior supervisor is key accountable contributor in boosting and maintaining the TS staff engagement levels and their Etisalat loyalty. This is done via different activities and support actions to staff to address all their concerns and aspirations from Etisalat as a caring workplace. Supervise the day-to-day service level target.Ensure full availability while handling the floor in addition to proper communication regarding the Service Level and excellent knowledge of the applications and analysis tools.Review the entire segments KPIs of the team on a monthly basis to identify any areas of development and take any proper needed actions.Contribute in the floor issues, complaints, and escalated calls to insure the maximum customer satisfactions.Ensure that all agents are updated with the latest technology updatesEnsure accurate implementation of quality standard, company policies & procedures.Extract reports for the queue and agents performance and analyze the trends to act upon them.Review and adjust schedules to ensure maximum headcount, with any challenging givens related to annuals, trainings, etc…Develop work flows for better utilization & for better customer experienceInterview new and potential candidates that are required to join the area.Provide back up support to all the team members in case of escalations.Maintain Competitive Customer Experience Position in the Market: DSL Technical Support Senior Supervisors are the main accountable Etisalat staff members for maintaining Etisalat competitive edge in the market among competitors in terms of Internet services customer experience and technical support, which is measured via different reports like TRIM, NPS, NTRA reports, etc.Digitization and Automation: DSL TS senior supervisor leads the area's contribution to transform operations into automation and digitization by planning the areas that are more likely to employ automation technologies and contribute in the implementation of these technologies into operation to integrate various digital platforms and robotic software into TS operations. TS Senior Supers craft the various services and requests that could be handled through IVR, My Etisalat App, Web Dashboards and Chat Bots. Also all operational tasks and service requests that could be assisted or handled by Robotics servers and applications. Coaching and Training Staff: The area senior supervisor acts as the duty expert for all technical support staff regarding all complex technical problems/solutions that face the operation. He/she is also the subject matter expert in terms of the processes and practices that should be followed by staff. Hence the senior supervisor routinely conducts training, awareness campaigns and coaching sessions for technical support staff members to keep their knowledge up to speed with the changing needed know-how. .Global and Chronic Issues Escalation : The incumbent job holder leads identifying, diagnosing and escalating all global and chronic network, system and process issues that impact Etisalat fixed and internet customers and coordinate and own their resolution with concerned teams in technical, IT and commercial departments. Investigations, Incident Reports and Corrective Actions: DSL TS senior supervisor is responsible for internal investigations in suspected errors, process violations or operational failures that impact customers or business. The incumbent prepares the incident report, finds the root cause, propose and apply the corrective actions, coach the mistaking team member if any and takes the preventive measures that will stop such incident from repeating. Routine Audit and Quality Assurance: The incumbent routinely observes and audits how his team perform their duties in supporting customers and cross-checks their business and customer handling with Etisalat customer care required quality standards and coaches team members accordingly in case of any deviation from required standards Monitor and Assess Product KPI's: The TS senior supervisor must maintain close observation on all KPI's of products being supported by technical support areas (Fixed Lines, VDSL, etc.) which include activation rates, customer base, contact rate, complaint rate and churn rate to make sure that technical support operations are adapting to the rapid changes in product base behaviours in order to meet needed business and customer expectations.

Qualifications

QUALIFICATIONS_ESSENTIAL

 Excellent Knowledge of Telecom technologies, data network operation, data services and both mobile and fixed broadband technologies Excellent knowledge of Etisalat brand name, values, core competencies, organisation charts, department functions. xcellent Knowledge of all fixed, Internet and broadband products and services Etisalat provides for its customers. xcellent knowledge of customer experience metrics and operation Management principles. Fluency in both spoken & written English & Arabic language is Essential.

QUALIFICATIONS_DESIRABLE

xcellent technical knowledge of data network technologies and operation and of fixed and mobile broadband technologies xcellent analytical skills to support leading the troubleshooting of complex technical issues and operational insights. xcellent negotiation, presentation and communication skills both written and oral. xcellent Leadership attitude and management skills xcellent command of Microsoft Office software package (MS Excel, Access, Power Point, Word, Outlook, etc.) xcellent coaching abilities to enable incumbent become a mentor for technical support staff. bility to coordinate and negotiate complex initiatives and collaborative challenges among different Etisalat departments and stakeholders

EXPERIENCE_ESSENTIAL

Minimum 3 Years of experience in Customer care, technical Support/Data Network Operation/Internet Service Delivery Supervisory experience in call centers with extensive telecom information.

EXPERIENCE_DESIRABLE

Telecom background. GSM experience. Technical experience (IT back ground).

CERTIFICATIONS_ESSENTIAL

Essential: One or more accredited certificate in data network or computer system operation/technologies (CCNA, JCNE, MCSA, TIA CCNT, etc.) Desirable: CCNP, CCIP, CCIE, MCSE Lean Six Sigma PMP

Job: Supervisor

Organization: Etisalat-Misr

Job Posting: 25/Sep/2025, 1:58:39 AM

We're Hiring: Technical Support (Mid to Senior Level)

Location: Nasr City

Working Hours: 9 AM to 5 PM (Fixed Shift)

Responsibilities:

• Installation and configuration of security systems (CCTV & Access Control).
• Troubleshooting and maintenance of installed systems.
• Providing technical support to clients when needed.
• Ensuring all systems are functioning efficiently and securely.

Qualifications:

• Proven experience in installing and maintaining security systems (CCTV & Access Control).
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and handle on-site installations.
• Basic English literacy required.

Benefits:

• Insurance
• Bonuses & KPI incentives
• Competitive salary & allowances

Apply Now

Send your CV via WhatsApp:

Or vis email ( )

Company Description

Concentrix is a global technology and services leader that powers the world's best brands with fully integrated end-to-end solutions.

Role Description

This is a full-time on-site role for a Technical Support Representative located in New Cairo. The Technical Support role involves providing technical assistance to customers, troubleshooting issues, handling customer queries, and resolving technical problems efficiently. Daily tasks include customer interaction via phone or email, diagnosing software or hardware issues, and escalating complex problems to relevant departments or teams as required.

Benefits

• Salaries up to 18,000+ EGP with uncapped sales incentives

• Medical and social insurance

• Free transportation, including door-to-door service for female employees

• Free access to Concentrix University

• Clear career growth opportunities

Qualifications

• Fluency in English, both written and verbal
• Strong communication, interpersonal, and customer service skills
• Bachelor's Degree

Company Description

ETISAL International, one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, focuses on providing consultative and customized innovative services to meet unique business needs. We strive to deliver high-value, distinct, and innovative BPO services with global coverage. Our commitment to quality, human capital, and state-of-the-art technologies ensures we exceed client expectations while enabling them to focus on their core businesses.

Role Description

This is a full-time on-site role for a Technical Support (Customer Service Agents) position located in Maadi, Cairo, Egypt. In this role, you will handle day-to-day customer service tasks, including addressing customer inquiries, troubleshooting technical issues, ensuring customer satisfaction, and enhancing customer experience. As a Technical Support Agent, you will serve as the first point of contact for our clients, providing exceptional support and problem resolution.

Qualifications

• Proficiency in Customer Service, Customer Support, Customer Satisfaction
• Strong skills in ensuring a positive Customer Experience
• Excellent communication and problem-solving abilities
• Ability to work independently and in a team environment
• Basic technical knowledge and troubleshooting skills
• Fluency in Arabic and English B2-C1
• Cairo Residents Only
• Bachelor's degree or equivalent experience
• Location: Maadi

Company Description

ETISAL International is a leading Business Process Outsourcing (BPO) company in the Middle and Far East, known for understanding the importance of the customer. We offer tailored, high-value, innovative BPO services to meet the unique needs of each client. Our company focuses on providing first-class quality, appreciating the value of human capital, and implementing state-of-the-art technologies across various industries. ETISAL International is committed to transparency, flexibility, integrity, and exceeding client expectations.

Role Description

This is a full-time on-site role for a Technical Support/Customer Service Agent based in Maadi,Cairo, Egypt. The Technical Support/Customer Service Agent will handle daily tasks which include responding to customer inquiries, providing technical support, ensuring customer satisfaction, and resolving customer issues. They will also be responsible for maintaining high levels of customer service and customer experience.

Qualifications

• Skills in Customer Service, Customer Support, and Customer Experience
• Experience in ensuring Customer Satisfaction and handling Customer Service Representatives
• Excellent communication and problem-solving skills
• Ability to work on-site and manage customer interactions effectively
• Previous experience in a similar role is a plus
• Proficiency in relevant software and technology is advantageous
• Fluent English
• Bachelor's degree in Engineering or a related field is preferred
• Cairo residents only

About dawatech:

Dawatech is a premier provider of ERP solutions tailored for various industries, including the healthcare and pharmaceutical sectors. Our pharmacy ERP solutions are designed to help pharmacies manage inventory, streamline operations, and enhance customer service through efficient and secure software systems.

Job Type:
Full-time, Onsite

Location:
Cairo, Maadi

Position Overview:

We are seeking a dedicated and knowledgeable
Technical Support
to join our team, focusing on providing technical support for our
ERP system
. In this role, you will troubleshoot system issues, assist clients with system configuration, and ensure smooth operations. The ideal candidate will have a background in computer science and strong problem-solving skills.

Responsibilities:

• Provide specialized technical support for the ERP system, addressing client inquiries and troubleshooting issues.
• Collaborate with clients to optimize the use of the ERP to meet their business needs.
• Develop and maintain technical documentation, including system manuals and troubleshooting guides.
• Coordinate with internal teams to escalate and resolve technical issues efficiently.

Requirements:

• Fluent English:
  Excellent verbal and written communication skills in English.
• Degree in Computer Science, Accounting Or Related Field:
  A Bachelor's degree in computer science, IT, or a related field.
• Problem-Solving Skills:
  Ability to diagnose complex technical issues and develop effective solutions.
• Customer Service Orientation:
  A strong commitment to helping clients use ERP systems effectively, ensuring their satisfaction.
• Experience with Odoo ERP is a big advantage.

Qualifications:

• Proven experience in technical support or ERP system management.
• Strong understanding of inventory management, sales, and operational workflows.
• Ability to work independently and in a team environment, balancing multiple tasks efficiently.