55 Help Desk Positions jobs in Egypt

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos customers with Incident Management Services
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customer and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Monitor ATM networks
+ Determine priority based on problem information and documented guidelines; Provide accurate solutions to user problems
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, when required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Participate in team projects that enhance the quality or efficiency of the Service desk
+ Work with other Support Specialists in order to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs; participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Requires rotation in work hours involving weekend, holiday or extended hours
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented. Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
#LI-RM1
#Li-Hybrid
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Required Skills:**
+ Bachelor's degree.
+ Excellent command in spoken and written English.
+ Have professional experience of working on windows applications / Microsoft Office /Internet.
**Job Responsibilities:**
+ Acting as single point of contact for NCR Financial customers with Incident Management Services; Accountable for continuously receiving and handling high volumes of customer calls.
+ Responsible for service requests from customer and ensure timely and satisfactory resolution of problems; Generates daily and weekly incident reports; Reviews incident history to determine recurring faults.
+ Monitoring ATM networks for NCR's ATM monitoring customers.
+ Determining priority based on problem information and documented guidelines; Providing accurate and creative solutions to user problems of moderate nature to maximize user productivity; Using tools to remotely access customer equipment to diagnose and resolve customer problem.
+ Recording information into the HDS (Help Desk Solution) system; Document, verify and make appropriate corrections to the incident record and customer profile ensure thorough documentation of problem description and all subsequent activity; Updates work orders and provides status information.
+ Escalating customer problems both internally and externally, when required, according to defined escalation paths.
+ Enhancing and developing quality support methods and communication skills through coaching, feedback, and other developmental approaches.
+ Researching, resolving, and responding to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with current standards.
+ Acquiring and maintaining current knowledge of relevant product offerings and support policies; Assist in special product-related issues as needed.
+ Participating in team projects that enhance the quality or efficiency of help desk service, Guide team in effective planning.
+ Responsible for overall IM system implementation and management.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

We’re hiring IT Help Desk

Location: Maadi ( but might need to make visits )

Graduate of Computer Science
Years of experience: Fresh Grad
Courses
MCSA
MCSE
CCNA is preferred

Must have
- network
- windows troubleshooting
- how to create and manage DC "domain controler" and DHCP

**Salary**: E£4,000.00 - E£5,000.00 per month

COVID-19 considerations:
Yes

Ability to commute/relocate:

- Maadi: Reliably commute or planning to relocate before starting work (required)

We’re hiring IT Help Desk

Location: Maadi ( but might need to make visits )

Graduate of Computer Science
Years of experience: Fresh Grad
Courses
MCSA
MCSE
CCNA is preferred

Must have
- network
- windows troubleshooting
- how to create and manage DC "domain controler" and DHCP

**Salary**: E£4,000.00 - E£5,000.00 per month

COVID-19 considerations:
Yes

Ability to commute/relocate:

- Maadi: Reliably commute or planning to relocate before starting work (required)

**Job Information**:
Industry
- Real EstateField
- InfrastuctureBudget
- EGP 13,000.00Field / Area
- Support ServicesJob Category
- Technical SupportWork Experience
- 1-3 yearsCity
- ZED ParkState/Province
- AI QahirahCountry
- EgyptZip/Postal Code
- 11311- Designing and implementing new network devices and/or improving the efficiency of current networks.
- Installing, configuring and supporting network equipment, including routers, proxy servers, switches, DNS, DHCP, WAN/LAN.
- Configuring Network/Security Devices to maximize network efficiency and security.
- Maximizing network performance through ongoing monitoring and troubleshooting.
- Arranging scheduled upgrades.
- Investigating faults in the network.
- Updating network equipment to the latest firmware releases.
- Reporting network status to key stakeholders.

**Requirements**:

- Bachelor's degree in Computer Science / Engineering is a must.
- 1-3 years of experience.
- CCNA/CCNP Certified.

**Job description**

**MultiCare** Egypt for Pharmaceutical Industries is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, gender identity or expression, age disability, or other characteristics protected by prevailing regulations, practice or customs/traditions.

**MultiCare** is a well-established Pharmaceutical Company with diversified scope in both manufacturing and marketing of pharmaceutical products, supplements, cosmetics and medical devices. Multicare has +21 years of prominent existence in the local market and has almost +69 products marketed and more to come through the pipelines. **MultiCare** Egypt for Pharmaceutical Industries is the manufacturing facility, which located at the Industrial Zone - New Cairo and its HQ at New Cairo as well. We are one of the fast growing Pharmaceutical Companies in the market which has strong ambition and aspiration to be one of the key players not only in Egypt but also within the region.

Our international alliances are effective in different countries, including Saudi Arabia, United Arab of Emirates, India and New Zealand with future aspiration to extend more business associations and affiliations in near future to further markets. Recently Multicare Poland has been launched which will be the entry port of the business to the European Union (EU).

**VACANCY**

We are hiring a Technical Support Specialist as per the following details:

- **Job Grade**: fI01/fI03
- **Reporting**:IT Manager
- **Location**:Multicare’s Manufacturing Facility at the 03rd Settlement - New Cairo

**Job Purpose**:
**A. Essential Duties and Responsibilities**:

- Provide answers to employees by identifying problems; researching answers; guiding client through corrective steps
- Improve help-desk references by writing and maintaining documentation
- Participate in development of employee IT training programs (as appropriate)by identifying learning issues; recommending instructional language
- Improve system performance by identifying problems; recommending changes.
- Update job knowledge by participating in educational opportunities; maintaining personal networks
- Accomplish information systems and organization mission by completing related results as needed
- Write well designed, testable, efficient code by using best software development practices
- Create website layout/user interface by using standard ASP.net, C# HTML/CSS practices
- Integrate data from various back-end services and databases
- Gather and refine specifications and requirements based on technical needs
- Create and maintain software documentation
- Be responsible for maintaining, expanding, and scaling our site
- Cooperate with web designers to match visual design intent
- Web API.net, Java Script (angular, JS)

**B. Job Requirements**:

- **New Cairo residents are preferred**_

**Qualification/Knowledge/Experience**:

- **Level of education**:Relevant degree
- **Knowledge**:

- Business information technology
- Computer networking and hardware
- Computer science
- LAN Knowledge/Help Desk Experience

**Experience**:

- Experience at sound IT Organization or a member of IT team in a reputable firm
- One year solid post-graduate experience is essential
- Previous work experience at Pharmaceuticals is a definite plus

**C.Competencies and Behaviors**:

- The ability to think logically
- A good memory of how software and operating systems work
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
- The ability to work well in a team
- Problem solving skills
- A strong customer focus
- The ability to prioritize your workload
- Attention to detail

**Why MultiCare**:
**At MultiCare Egypt for Pharmaceutical Industries**, we have inexhaustible and sustainable commitment to talents through engaging and developing them in a career-growth driven organizational culture. With us, there are always opportunities to break new ground.

We empower you to fulfill your ambitions, and our diverse businesses offer various career moves to seek new horizons.

We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life.

Join us and bring your curiosity to life!

You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn't cut it - you've got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you're known for your good nature.

You'll fit right in at Multicare Egypt for Pharmaceutical Industries where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door.

You can follow us via:
Application Deadline:

**Job Information**:
Field
- InfrastuctureField / Area
- Support ServicesIndustry
- RetailJob Category
- ServiceDesk & HelpdeskWork Experience
- 1-3 yearsSalary
- 6600City
- Nasr City, CairoState/Province
- CairoCountry
- EgyptZip/Postal Code
- 11311- End User Device Support.
- Troubleshooting Network connectivity problems (LAN, WAN, WiFi).
- Support Application (Outlook, Printing, Scanning )
- Hardware Support (Printers, MFP, Desk Phones )
- Maintenance and monitoring of computer networks and systems.
- Diagnosing and solving hardware or software faults.
- Testing and evaluating new technology

**About the role**:
1. To provide a professional first technical point of contact for the customer.
2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
3. Provide updates as needed to the customer in order to meet performance objectives.
4. To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
5. To perform technical escalations in line with company procedure.
6. To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.
7. To liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
8.Document all troubleshooting and a case management actions via the electronic case management system.
9. To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.

**About you**:

- English Fluent.
- Bachelor Degree in Communication Engineering.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
- Able to work on shift Basis.

**Additional information**:
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.

**Department**:
Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

**Contract**:
Regular

**About the role**:

- Telephone support and/or shift hours mandatory
- Provide timely and professional technical support for all IT incidents received by phone or through the web self-service tool.
- Respond to all escalations on a timely manner in line with the Incident Handling Policy.
- Diagnose incidents utilizing administration tools or remote control utilities to troubleshoot PC, operating system or system incidents
- Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
- Perform technical escalations in line with Incident Handling policy
- Ensure incidents are routed to the proper next level/organization as part of the incident management process
- Liaise with other relevant departments e.g. Office IT, Infrastructure, Security, Data Center, etc. to ensure all incidents are managed properly
- Maintain a thorough understanding of the tools, systems, and processes required to provide quality customer support.
- To resolve by himself/herself most of the incidents relevant to the scope of expertise.
- Undertake any other reasonable task as assigned

**About you**:
Customer Service orientated, customer focused with good customer service skills.
Ability to multitask
Good PC troubleshooting background
Good troubleshooting logic to isolate the fault.
At least one formal technical qualification related to Office IT, infrastructure, OS, Data Base
Fluent in spoken and written English and French is a plus
Team work, Simplicity, Agility, Flexibility, Adaptability, result driven and Autonomous
Good communication skills and multi culture understanding
Prioritization and time management

**Additional information**:
Job Contacts:
Within Orange Business Services:
Other Support groups.
Hosting and infrastructure entities
Event Management

Outside Orange Business Services:
Business Partners which having a defined support process.
Contractors, externals and temporary employees who have a defined support process
France Telecom support team.
FT International (FT Subsidiaries)

**Department**:
Customer Marketing& Innovation

**Contract**:
Regular