56 IT Support Specialist jobs in Egypt

**About Us**

**Recent Incision Innovations**:
**Sterile Processing Program**

We believe in the power of listening and learning from healthcare professionals. Recently, we introduced an exciting addition to our platform - an interactive course designed specifically for the sterile processing department. Through extensive discovery and research, we identified a gap in the learning of sterile processing technicians. This course was crafted to address this need, providing essential knowledge and support.

**Assist**

One of our flagship products is our game-changing workflow support product for the operating room. This digital assistant streamlines processes, eliminates chaos, reduces stress, and maintains budget control. It's not just a product; it's a revolution in surgical care. And the best part? We're constantly working on enhancements and new functionalities, ensuring it remains at the forefront of innovation.

Today, Incision is the trusted go-to platform for thousands of medical professionals around the world. We are proud to serve as a hub where expertise and innovation converge, empowering healthcare professionals to deliver exceptional surgical care.

**What you will do**
- Provide first-line response to user queries and technical issues.
- Respond promptly and efficiently to support requests via various communication channels.
- Collaborate with internal teams to prioritize and resolve technical issues.
- Proactively communicate updates and progress to relevant stakeholders.
- Document support interactions and maintain accurate records.
- Continuously improve knowledge base articles and support resources.
- Stay updated on product features, known issues, and troubleshooting techniques.

**You might be the one!**
- Bachelor's degree in IT, computer science, or a related field is preferred.
- English fluency is a must.
- Strong technical aptitude and troubleshooting skills.
- Proven experience in a multinational company is a plus.
- Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical users effectively.
- Experience in technical support roles within a software company is required.
- Familiarity with support-related tools and technologies such as ticketing systems.
- Basic understanding of software development processes and methodologies.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Willingness to learn and adapt to new technologies and processes.

**What we offer**
- The opportunity to make an impact on improving surgical care worldwide
- Working in a true scale-up culture, mentality, and atmosphere
- A fun energetic team in Cairo, collaboration with colleagues in Amsterdam Head Quarters
- Full-time (40 hours per week) employment
- Immediate start

**Our Core Values**

**Impact & Excellence**
- We're on a mission to make a real impact, and our passion fuels every step of the journey.
- Excellence is not just a goal; it's our commitment to delivering the best in healthcare.
- Innovation is our driving force, and change is the canvas upon which we paint new possibilities.

**Learn, Grow, and Share**
- Our journey is all about growth and discovery, and we're excited to welcome individuals who thrive in the midst of change, ready to embrace whatever comes their way.
- Knowledge is a river we all dive into, helping each other along the way as we grow together.

**Teamwork Unleashed**
- Together, we're building greatness, and the excitement of this shared journey keeps us energized.
- Support isn't just a word; it's a way of life in our friendly, diverse community.
- Our team's diversity is our strength, and together, we relish every challenge as an opportunity for collective victory.

If you're an individual who shares our passion for making a difference in healthcare, we invite you to join us on this transformative journey. Together, we can continue to redefine the future of surgical care, one procedure at a time.

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain **French speaking Sales Support Specialists** to support our commercial teams across various stages of the opportunity life cycle. This role is critical in enabling revenue generation by providing high-quality support on non-sales activities, ensuring deal accuracy, and transforming complex data into actionable insights. The ideal candidate will be detail-oriented, analytical, and highly collaborative-helping streamline processes, improve efficiency, and act as a trusted partner to internal stakeholders worldwide.
**Your role in our mission**
+ Create, review, and manage complex **pricing models, quotes, and contract documentation** , ensuring accuracy and completeness.
+ Support **deal desk operations** , enabling smooth progression of opportunities through governance workflows and approval stages.
+ Coordinate contract execution through e-signature platforms and oversee progression of complex opportunities.
+ Consolidate, analyze, and interpret **sales, pricing, and customer data** across multiple platforms to produce actionable insights and recommendations.
+ Develop and deliver reports, presentations, and metrics dashboards to track SLAs, deal progress, and pricing performance.
+ Provide support for compliance-related activities, including due diligence, security questionnaires, and quality assurance documentation.
+ Collaborate with sales, account management, and country teams to **improve processes, resolve bottlenecks, and support training initiatives** .
**Valued skills and experience**
+ Bachelor's degree in Business, Economics, Finance, or a related field is preferred.
+ Several years' experience in **sales support, commercial operations, deal desk, or global bid management** , ideally within a multinational or matrixed organization.
+ **Hands-on pricing experience** or strong commercial acumen; equally valuable are candidates with deep **process, governance, or workflow experience** who can drive operational excellence.
+ **Excel / Google Sheets expertise is mandatory** (advanced formulas, pivot tables, modeling, and data analysis). Ability to quickly learn and master new tools and systems is required.
+ Experience with **CRM systems such as Salesforce** ; ability to manage pipeline stages, workflows, and governance processes effectively.
+ Strong data interpretation skills: able to consolidate large data sets, extract trends, and provide actionable insights that drive pricing and sales performance.
+ Proven ability to produce highly accurate and complete documentation, including pricing models, contracts, and compliance questionnaires, under tight deadlines and multiple concurrent SLAs.
+ **Fluency in English is essential**
+ Excellent communication skills, with the ability to engage and influence stakeholders across sales, finance, and commercial operations.
+ Strong time management, prioritization, and multitasking abilities; must be comfortable balancing shifting priorities and managing multiple complex projects simultaneously in a fast-paced environment.
**Discover what we offer**
+ Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
+ Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging
+ Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities
+ Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
+ Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)
+ Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).
+ Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
+ Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
+ Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come
#LI-Remote
Category: Sales Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J0091584

**Position Snapshot**:
Location: Cairo City, Egypt
Company: Nestlé Business Services.
Full-time

**Position Summary**:
Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

This Position requires providing and managing POS material, maximizing the sales results by using an appropriate portfolio and effective supporting and promotion activities

**A day in the life of.**:

- To search for, identify and effectively use new sales opportunities based on the information about the market, customers, products, and competition. To compose channel strategies based on the data acquired and to participate on composing strategies for product groups’ sales.
- To plan effective promotion activities that support delivering of OP and are in line with marketing framework.Evaluate them afterwards. To regularly record and control spending of TTS resources (budget assigned for TP only).
- To actively collaborate on formation of action plan and on optimisation of products range.
- To closely collaborate and communicate with the members of sales team, marketing team, and other departments. To coordinate cooperation between sales representatives and customers on realization of promotions.
- To prepare “talor-made” offers for important customers, together with FWM, KAM and WSS specialist
- To propose, prepare and manage demonstrations for customers of Culinary NP.
- To produce accurate sales forecasts, in collaboration with other managers and team specialists, of common sales, sales of new products, promotions, and limited editions.
- To create and manage POS material for sales team’s needs (analyzing and managing of support material’s stock, ensuring its effective distribution, managing of budget for transport and storage, collaboration with suppliers in close cooperation with purchasing department)- To create and to be responsible for realization of orders of division Culinary NP in S.A.P.

**What will make you successful**:

- 1-2 years of experience
- Good communication skills.
- Hight Analytical skills.
- Proactiveness towards customers and colleagues.
- Good presentation skills.

**Benefits**:

**Summary**

**Responsibilities**
- Engage with potential students through phone calls to provide information, answer questions, and facilitate their enrollment in Nagwa's educational programs, handle inbound leads, and follow up with outbound inquiries to increase student registration.
- Conduct analysis of customer databases to identify new opportunities and growth strategies for student enrollment and leverage data-driven insights to optimize Nagwa's outreach.
- Develop and nurture strong long-term relationships with Nagwa’s students to ensure a positive customer experience, promote customer loyalty, and increase the likelihood of future sales.
- Lead the upselling of additional opportunities to customers, where possible, to enhance their learning experience and increase revenue.
- Answer students’ inquiries and provide prompt and professional customer service to ensure maximum customer satisfaction.
- Maintain complete documentation and financial records for all student-related activities.
- Understand Nagwa's marketing and promotional campaigns and communicate the benefits of our programs to potential customers.

**Qualifications & Work Experience**
- Bachelor's degree in any field
- Previous sales/customer support experience is preferred but not required
- Excellent verbal, written, and interpersonal communication skills

**Behavioural Competencies**
- Strong organizational skills and attention to detail
- Customer-oriented
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced and dynamic environment
- Result-oriented mindset
- Ability to multitask and prioritize tasks effectively

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**About The Role**
***

You will work closely with our top internal partners to coordinate and facilitate case resolution according to support logic for high-severity incidents while balancing external customer service, communications, expectations, and demands.

**What You'll Do**
***
- Handle a high-volume caseload of critical incident types
- Maintain excellent interpersonal skills and professionalism while delivering best in class customer service
- Employ critical thinking and creative problem-solving skills to navigate high severity incident types
- Learn and master multiple knowledge base and contact management systems
- Adapt to day/evening/overnight shifts & rotating weekends (incl. holidays)

**What You'll Need**
***
- Good spoken/ written English (B2+ level)
- Excellent interpersonal skills and ability to establish trust and effective working relationships with others on an external and internal basis
- Commitment to excellence in behavior, performance and work product
- Organized and self-driven with an excellent ability to handle a large caseload
- Ability to adjust and adapt in a dynamic work environment
- Strong written and verbal communication skills including ability to listen effectively; to confidently and diplomatically express opinions and voice concerns with other team members; and to present effective written communication to varied audiences
- Solid computer and time management skills
- Multi-tasking
- Good deep dive and problem solving skills
- SQL/ Excel and analytical skills
- Process improvement background
- Project management background

**About Uber***

Uber is a technology company that is changing the way the world thinks about transportation. We are building the technology that people use every day. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life. We're making cities safer, and more connected. And we're doing it at a global scale-energizing local economy and bringing opportunity to millions of people around the world. Uber's positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.

**About the Role***

You will work closely with our top internal stakeholders to coordinate and facilitate case resolution according to support logic for high-severity incidents while balancing external customer service, communications, expectations, and demands.

**What You Will Do**:

- Manage a high-volume caseload of critical incident types
- Maintain outstanding interpersonal skills and integrity while delivering outstanding customer service
- Employ critical thinking and creative problem-solving skills to navigate high-severity incident types
- Learn and master multiple knowledge bases and contact management systems
- Adapt to day/evening/overnight shifts & rotating weekends (incl. holidays)

**What You Will Need**:

- Good spoken/ written English (B2+ level)!
- Excellent interpersonal skills and ability to establish trust and effective working relationships with others on an external and internal basis!
- Dedication to excellence in behavior, performance, and work product
- Organized and self-driven with an excellent ability to handle a large caseload
- Ability to adjust and adapt in a dynamic work environment
- Strong written and verbal communication skills including the ability to listen optimally; confidently and diplomatically express opinions and voice concerns with other team members; and to present effective written communication to varied audiences
- Solid computer and time management skills
- Multi-tasking
- Good deep dive and problem-solving skills

**Bonus Qualifications**:

- SQL/ Excel and analytical skills
- Process improvement background
- Project management background

Overview
This position description is subject to change at any time as needed to meet the requirements of the program or company.
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
The purpose of this contract is to train Egyptian Land Forces (ELF) on the sustainment, Maintenance, and repair of the M1A1 and M88 Family of Vehicles (FOV) systems. The period if performance of this effort will be 24 months with two (2) 12-month options. The goal of this effort is to enable The ELF to achieve and maintain United States standards of training, maintenance, and repair for its fleet of M1A1s and M88 FOV.
Responsibilities
Major Job Activities:
- Must possess a thorough experience in performing vehicle inspections, troubleshooting, mechanical work, supply support, performance of vehicle subsystem, and component level repairs, field and sustainment maintenance, main repair (DEPOT) for engine and transmission and modifications of covered vehicles. - Must demonstrate 4 years of performance in the specified area of support. Training documents and certificates should be included in the resume of the specific FSR area of support. - The FSRs shall resolve the technical matters independently of USG intervention including troubleshooting, fault isolation and adjustments and replacement of tank components and systems. - The FSRs shall provide technical support ELF at DESETS repairs, LRUs of M1A1 tank repair. - The FSRs shall provide technical repair and assistance; advise and make recommendations and orient and instruct ELF with respect to operations, maintenance, repair and parts supply, examples include: o Provide corrective action recommendations to the FSR Team Lead for vehicle and sub‐system repairs. o Explain how to perform DSETS/MSD related Tech Manual tasks to ELF troops.
+ Perform DSETS/MSD related upgrades (hardware and software) and kit installations.
+ Observe ELF soldiers in DS and other DSETS/MSD related maintenance level tasks and recommend areas for improvement.
+ Interpret DSETS/MSD related engineering drawings, schematics and wiring diagrams or other technical documentation for ELF workers.
+ Explain and demonstrate the correct use of various Test Measurement and Diagnostic Equipment (TMDE) and Special Tools and Test Equipment (STTE).
+ Record Hull problems and readiness and keep an on‐going historical record.
+ Record Turret problems and readiness and keep an historical record.
+ Monitor DSETS/MSD related field activities to ensure ELF is acting in accordance with the Integrated Logistics Support Plan (ILSP).
+ Identify and report safety issues to the FSR Team Lead. o Provide ELF with (OFFICIAL and NONOFFICIAL) DSETS/MSD related training at hull and turret of M1A1, M88.
+ Monitor any DSETS/MSD related cyclic inspection and surveillance testing, field repairs and report fielding and maintenance practices that may have a detrimental effect on equipment readiness.
+ Identify through the field problem report process DSETS/MSD related systemic non‐conformances and failure issues.
+ Inform ELF of DSETS/MSD related Technical Bulletins (TBs), Safety of Use Messages (SOUM), Maintenance Advisory Messages (MAM) and Preventative Maintenance Checks & Services (PMCS).
+ Provide DSETS/MSD related technical support to the ELF in implementing the MWOs or Contractor applied Modifications (CMOD) including installing software updates, e.g. Embedded Diagnostics (ED), Digital Engine Control Unit (DECU), RTNB.
+ Provide DSETS/MSD related technical and maintenance support to the ELF.
Qualifications
Minimum Qualifications:
Education / Certifications:
- Must demonstrate 4 years of performance in the specified area of support. Training documents and certificates should be included in the resume of the specific FSR area of support.
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

Job Title:
B2B German - Sales Support Specialist
Job Description
The Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Uses intermediate to advanced level of knowledge of product and service offerings to support customers and sales teams.
+ Prepare quotes, contracts, and RFP/RFI responses
+ Maintain quote documentation with accurate pricing and configurations
+ Maintain sales demonstration tools and applications in support of sales teams
+ Work within a few sources of data/systems to produce an outcome with some variability
+ Practice a moderate level of independent judgement to make decisions
+ Develop and deliver sales presentations and/or trainings in a professional and effective manner
+ Maintain up-to-date awareness of company activities and industry trends
+ Provide consistent follow up on opportunities or inquiries
+ Assist customers in person, by phone, email, or live chat to help diagnose and research information regarding the use of a product or service
+ Troubleshoot problems and assist customers to understand why a product is notworking properly or service is not meeting expectations
+ Identify and summarize moderately complex issues for management review
+ Work with teams and report directly to Support Manager
Location:
EGY Alexandria - 5th Floor, Matajer Tower 2, 51 - 61 Fawzi Moaz Street, Smouha, Sidi Gaber
Language Requirements:
English, German (Required)
Time Type:
Full time
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Position: Customer Support Specialist "Entertainment Platform"

Company Overview:

RayaCX is a leading customer experience management company that helps businesses of all sizes improve their customer support and satisfaction. With a team of experienced professionals and cutting-edge technology, RayaCX is committed to providing top-notch customer support solutions to its clients.

Job Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their satisfaction and loyalty.

Key Responsibilities:

- Respond to customer inquiries and concerns via phone, email, and chat in a timely and professional manner

- Identify and troubleshoot customer issues, providing effective solutions and escalating complex problems to the appropriate team members

- Maintain accurate and detailed records of customer interactions and transactions

- Collaborate with other team members to continuously improve customer support processes and procedures

- Stay up-to-date on product and service knowledge to effectively assist customers

- Proactively reach out to customers to gather feedback and address any concerns

- Assist with onboarding new clients and providing training on our products and services

Qualifications:

- High school diploma or equivalent, Bachelor's degree preferred

- Minimum of 2 years experience in customer service or a related field

- Excellent communication skills, both written and verbal

- Strong problem-solving and critical thinking abilities

- Ability to multitask and manage time effectively

- Proficient in Microsoft Office and customer service software

- Experience in the technology or software industry is a plus

Why Work for Us:

At RayaCX, we value our employees and strive to create a positive and supportive work environment. We offer competitive salaries, benefits, and opportunities for growth and development. Join our team and be a part of a dynamic and innovative company that is dedicated to providing exceptional customer support services.