387 IT Support Specialist jobs in Egypt

Company Description

At Alorica, we are passionate about creating customers for life by designing experiences that elevate your brand. As a full-service CX partner, we blend proven performance, industry-leading expertise, and the right technology to deliver real results and limitless possibilities. We are bold enough to challenge convention, relentless in delivering results, connected through deep client relationships, and true to our values of integrity and authenticity. With a global reach that includes 100,000 professionals across 17 countries, we serve over 250 brands in more than 75 languages. Join our curious, creative, connected, and committed team. Check out our careers page:

Role Description

This is a full-time, on-site role for a Support Specialist located in Ezbet Zayed. The Support Specialist will be responsible for providing excellent customer service, handling customer inquiries, resolving issues, and ensuring customer satisfaction. Daily tasks include responding to customer calls and emails, troubleshooting technical problems, and maintaining accurate customer records. The Support Specialist will work closely with other team members to deliver top-notch customer support and meet performance targets.

Qualifications

• Graduates, dropouts , gap year are welcome to apply
• Fluency in English is a MUST
• Flexibility to work from office at (Elsheikh Zayed) is a MUST
• Customer Service and Communication skills
• Technical Troubleshooting and Problem-Solving abilities
• Ability to maintain accurate records and documentation
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Experience in a customer support role is a plus
• High school diploma or equivalent; additional qualifications are a plus

As a Partner Apps Support Specialist, you will act as the first line of contact for our partners that build

apps on top of our platform. This is an excellent opportunity to learn and bring your own expertise to the

table. You'll handle inquiries through Intercom and email, assess issues, resolve them when possible, or

escalate them to the right internal team. Your role ensures that partners receive quick, accurate, and

friendly responses while keeping internal teams aligned.

This is a hands-on role where ownership, proactivity, and strong communication are key. You will also

help improve efficiency by identifying opportunities to automate common inquiries or processes.

Your first day will start with setting up your environment, learning our tools, and understanding our

support processes. You'll receive training for your onboarding to quickly get up to speed with workflows

and escalation paths. You won't be left alone in the answering. We will guide you on the implementation

of the processes and ensuring you have the tools. We will also hear your recommendations and

implement some of those together

By the end of your first month, you are expected to:

• Handle partner inquiries confidently.

• Escalate cases appropriately when needed.

• Understand your key stakeholders and communication channels.

• Be fully onboarded and ready to contribute to process improvements.

Your responsibilities will be:

- Act as the primary contact for partner inquiries through Intercom and email.

- Perform initial investigation and root cause analysis for each request.

- Resolve inquiries independently when possible or escalate with full context.

- Monitor escalated tickets to ensure timely resolution and communication.

- Propose automation or workflow improvements to reduce repetitive tasks.

How will you do it?

You'll work closely with the Support Lead and internal technical teams to ensure smooth communication

and quick issue resolution. Your success depends on your ability to:

- Communicate clearly and effectively with both partners and colleagues.

- Take ownership of every case, from intake to resolution.

- Balance a flexible schedule with timely collaboration.

- Stay organized and proactive, even under occasional pressure.

What are we asking you to have?

Hard Skills

• Fluency in English and Arabic (written and spoken).

• Ability to operate APIs using standard tools.

• Basic SQL knowledge for querying in Metabase.

• Proficiency with Intercom.

• Familiarity with automation tools to streamline repetitive tasks.

Soft Skills

• Strong ownership and accountability.

• Excellent communication and problem-solving skills.

• Team player with a proactive, organized mindset.

• Ability to stay calm and focused under occasional pressure.

We are seeking a technically proficient and proactive Application Support Engineer to join our team in Blabs . This role involves supporting key business applications, ensuring system stability, and providing timely issue resolution across retail operations, including POS, ERP, Fintech, and supply chain systems.

Key Responsibilities:

• Provide L1 and L2 support for business-critical retail applications, including POS, ERP, inventory, Fintech, and e-commerce platforms.
• Investigate, troubleshoot, and resolve application-related issues, ensuring minimal disruption to business operations.
• Collaborate with IT, business users to identify root causes and implement permanent fixes.
• Assist in deploying application updates, testing, performing UAT, and supporting go-live activities.
• Document solutions and maintain a knowledge base to support ongoing operations.
• Support data integration and flow between systems (e.g., POS, ERP, CRM, etc.).
• Conduct regular system health checks, monitor logs, and maintain system performance.
• Provide end-user training and support, training materials as needed.

Requirements

• • Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1-2 years of experience in Application Support or a similar IT role, ideally within a retail or Fintech environment.
• Strong understanding of retail & fintech systems such as POS, inventory, loyalty, microfinance applications, and supply chain platforms.
• Hands-on experience with ERP systems, preferably Microsoft Dynamics (AX, or D365).
• Working knowledge of DB2 and PostgreSQL, Microsoft SQL databases, including the ability to write queries and analyze logs.
• Basic familiarity with APIs and system integrations is a plus.
• Excellent understanding of problem-solving skills, incident management, ITIL V4, Agile mindset, and a customer-first mindset.
• Very good command of English, both written and spoken, to effectively communicate with technical teams and business stakeholders.
• Ability to thrive in a fast-paced, high-demand retail environment.

Benefits

Office environment: When you come to our b_labs office, you'll find creative workspaces, a well-equipped kitchen, and an open design to foster collaboration between teams.

Flexibility: You know best whether you want to work from home or in the office. However, if you want to join your teammates onsite, we will subsidize the costs for lunch to foster the b_labs office community

Equipment: From "Day 1" you will receive all the equipment you need be successful at work. Therefore, you can choose your laptop and get all the tools you need to stay on top of your game.

Company Description

Digitechteam provides professional Information Technology and Communications management for businesses in Egypt through our techteam. We allow businesses to focus on their core services while we manage their technical infrastructure and services. Our experts handle various levels of employee support and act as the IT department for companies, ensuring they use the latest technologies efficiently and safely. We help companies with 10 to 200 employees by procuring, managing, and implementing digital solutions to boost revenue and reduce costs. Our experienced techteam supports companies with limited or no dedicated IT staff.

Role Description

This is a full-time, on-site role located in Cairo for a Help Desk Support Specialist. The individual in this role will provide technical support and troubleshooting for desktop computers and other hardware, assist with help desk support, and offer excellent customer support. The specialist will actively manage and resolve technical issues, assist with system maintenance, and ensure the effective operation of IT systems and services.

Qualifications

• 3CX Troubleshooting (Preferred)
• Technical Support and Troubleshooting skills
• Experience with Desktop Computers and Help Desk Support
• Customer Support skills
• Soft skills
• Strong problem-solving and communication skills
• Ability to work independently and as part of a team
• Relevant certifications, such as CompTIA A+, or equivalent practical experience
• Previous experience in an IT support role is a plus
• Bachelor's degree in Information Technology, Computer Science, or a related field

Please Send Your CV here

Company Description

MKademy is a leading company in providing high-quality engineering courses, offering a range of programs designed to meet the needs of students and professionals in this field. With a focus on both theoretical and practical training, MKademy equips students with the skills and knowledge required for success in the fast-paced world of electrical engineering. Dedicated to excellence in engineering education, MKademy is the top choice for those aiming to advance their careers in this exciting and rapidly evolving industry.

Role Description

This is a full-time on-site role for a Technical Support Specialist, located in Heliopolis. The Technical Support Specialist will be responsible for providing technical support, troubleshooting issues, resolving customer queries, ensuring customer satisfaction, and maintaining a high level of customer support. The role involves analytical skills to diagnose and solve technical problems efficiently.

Qualifications

• Technical Support and Troubleshooting skills
• Customer Support and Customer Satisfaction skills
• Strong Analytical Skills
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a team environment
• Bachelor's degree in Information Technology, Computer Science, or related field
• Previous experience in technical support is a plus

We're Hiring

TaskUs Egypt is proud to announce the launch of a first-of-its-kind account in the market – and we want YOU to be part of it

Industry: Cryptocurrency & FinTech

Role Type: 100% Non-Voice (Email & Chat only)

Location: Sheikh Zayed – Skywalk Mall

Why join us?

• Work on a cutting-edge account in the fast-growing world of cryptocurrency
• Grow your career in FinTech with endless opportunities to learn and innovate
• Be part of a supportive, forward-thinking team shaping the industry's future

What we're looking for:

Excellent English (B2+/C1)

Critical thinking & problem-solving skills

Adaptability and eagerness to learn

Background in Finance/FinTech is a plus

Ready to take the leap?

Send me a DM or apply now to start your journey with TaskUs Egypt. Let's build the future together

Company Description

Adsela Marketing Solutions is a digital marketing company in KSA & GCC offering complete marketing solutions for online competition. With over 13 years of experience, Adsela specializes in services like Google Ads, Social Media Management, SEO, CRO, E-commerce websites, Mobile Applications, and Marketing Strategy.

Role Description

This is a full-time on-site Technical Support Specialist role located in Cairo, Egypt at Adsela Marketing Solutions. The Technical Support Specialist will be responsible for providing technical assistance to customers, troubleshooting issues, ensuring customer satisfaction, and offering analytical insights.

Qualifications

• Technical Support and Troubleshooting skills
• Analytical Skills and Customer Support experience
• Ability to prioritize customer satisfaction
• Strong problem-solving skills
• Excellent communication and interpersonal abilities
• Experience in digital marketing or related field is a plus
• Bachelor's degree in Computer Science or related field

Ready to launch your career. Here's Your chance to grow your career With Alorica
We are looking for dynamic, customer-focused individuals to join our team as Technical Support
What We're Looking For:

• Egyptian Graduate & Drop-Out ONLY
• Fluency in English is a must (B2 or above)
• Previous Customer service or technical support Experience
• Flexibility with 24/7 Rotational shifts (Night and overnight)

We Offer :

• Competitive net salary.
• Streamlined online hiring process.
• Generous overnight allowance.
• Transportation provided 24/7
• Social & medical insurance
• Full paid training.
• Fast-track promotion opportunities after just 3 months.
• Supportive, team-driven environment

Work Type:

On Site - Full-Time | Rotational Shifts

Location:
EL Sheikh Zaid City, Cairo

Apply now and kickstart your career with our Vibrant Team.

Company Description

Sutherland Healthcare Solutions is an experience-led digital transformation company focused on optimizing healthcare's financial and clinical performance through analytics-driven business process and technology solutions. For over 35 years, Sutherland has delivered measurable results and accelerated growth for customers through proprietary AI-based products and platforms. Our global team is operationally effective, culturally meshed, and committed to both clients and colleagues, embodying the spirit of "One Sutherland." We are dedicated to delivering exceptional experiences that delight both customers and employees.

Role Description

We are seeking a full-time Technical Support Specialist for an on-site role located in Cairo, Egypt. The Technical Support Specialist will be responsible for providing technical support, troubleshooting issues, and ensuring customer satisfaction. Day-to-day tasks include responding to customer inquiries, diagnosing technical problems, and providing accurate and timely solutions. This role requires strong analytical skills and a commitment to delivering exceptional customer support.

Qualifications

• Technical Support and Troubleshooting skills
• Customer Support and Customer Satisfaction skills
• Strong Analytical Skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Bachelor's degree in Computer Science, Information Technology, or related field is a plus
• Experience in the healthcare industry is an advantage