55 IT Professionals jobs in Egypt

**Job brief**:
To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you.

Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

**Responsibilities**:

- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
- Assist with the, maintenance and documentation of all facets of reliable, efficient, customer service.
- Provide assistance to all members in the use of our computer network,workstations, and equipment.
- Assist with the communications and information hardware and software, with primary responsibility for clients devices systems, and their efficient integration.
- Provide helpdesk support, via phone, computer, and through our ticketing system, for most issues related to desktop software, hardware and peripherals.
- Provide 24-hour support for hardware and services critical to operations.
- Work within our ticketing system to create detailed work logs and technical documentation.
- Use appropriate communication and documentation to inform team of important issues and information which will help improve team performance.
- Inform and coordinate with Operations and other computer users of procedures that would interrupt, affect, or interfere with their work.

Required Technical and Professional Expertise
- Fluent in English
- Flexibility in working hours
- Ability to handle and prioritize a lot of tasks each day
- Ability to produce user and troubleshooting documentation that other people can understand

Preferred Technical and Professional Expertise

N/A

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
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Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

1. To provide a professional first technical point of contact for the customer.
2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
3. Provide updates as needed to the customer in order to meet performance objectives.
4. To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
5. To perform technical escalations in line with company procedure.
6. To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.
7. To liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
8.Document all troubleshooting and a case management actions via the electronic case management system.
9. To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.

**about you**:

- English Fluent.
- Bachelor Degree in Communication Engineering.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
- Able to work on shift Basis.

**additional information**:
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.

**department**:Customer Services & Operations

**contract**:Regular

Job Description
**The Role**

The Tech Support Engineer, as part of Brimore Product Engineering team provides support to our growing number of customers across different departments and segments.

**What you will do**
- Design and maintain the tech operational and support process.
- Help our stakeholders in using our products to reach the customer business goals.
- looks after production deployment of our product to our customers.
- Successfully debug and resolve customer complaints through investigating, analyzing and internally troubleshooting before escalating to the Engineering team.
- Educate the team members of different departments with the correct technological know-how and draft out technical documentation if the need arises.
- Identify and resolve customer issues, ranging from inquiries, feature requests, complaints and integration assistance through our support channels.
- Should scope efforts for deployments and new integrations on a timely note, as and when required.
- looks after the Voice of the Customer, create and embed feedback loop into the product cycle by building reports and dashboards to help track & mitigate our frequent raised issues and automate the frequent manual business needs.
- Identify common customer challenges and proactively find ways to improve our product and processes.
- Ownership and accountability of customer issues since reporting until closure.

Qualifications
**What you need to have**
- 2-4 years of experience in relevant experience or technology-related experience.
- Strong troubleshooting/debugging skills and a real passion for problem solving.
- Have expertise in debugging technical issues at the various levels of our technology stack.
- Experience in managing stakeholders from different departments.
- Drive key processes to enhance daily business and have an ability to prioritize demands in a fast-paced environment.
- Have basic knowledge of common programming languages and programming concepts, in addition to handling SQL queries and REST APIs.
- Already have an understanding of the Android or iOS frameworks.
- Have an idea of “Agile” software development practices.
- Competent communication skills.

Additional Information

Based in Cairo

#Sutherlandis massively #hiringTechnical support representatives for our Major AT&T

**About the role**:

- Provide technical point of contact for customers’ incidents.
- Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.
- Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.
- Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
- Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence.
- Perform and own technical management escalations in line with company procedure and case excellence policy.
- Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail and gain agreement to incident closure by customer or Service desk representative

**About you**:

- Excellent customer service skills
- Interpersonal and communication skills
- Time management
- Ability to work under pressure and deal with multiple tasks
- Ownership & Accountability
- Problem solving skills
- Language skills

**Additional information**:
Educational background:

- Bachelor of Science in Communications/Computer Engineering
- Cisco certificate (CCNA) is a MUST

**Department**:
Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

**Contract**:
Regular

Company Overview
At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.
Department Overview Motorola Solutions is a global leader in mission-critical communications and analytics. Our technology platforms in mission-critical communications, command center software and video security & analytics, make cities safer as well as help communities and businesses thrive. At Motorola Solutions, we are ushering in a new era in public safety and security. Motorola Solution’s Video Division is defining the future of the security industry through innovative end-to-end-solutions and award-winning AI based surveillance systems. Artificial Intelligence is transforming the world and our team is advancing the field as it applies to the surveillance industry. We are proud to be industry leaders in video analytics with products like Appearance Search and Unusual Motion Detection along with our cloud service platform. Our video solutions have been installed in more than 120 countries at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers.

At Motorola Solutions, you will find a culture of thought-leaders who are passionate about creating exciting new solutions for security and surveillance. We seek problem-solvers who are eager to rise to the challenges of a continuously evolving technological industry, and those who want to make an impact on the safety of people and businesses globally.
**Job Description**:
**Overview**:
Motorola Solutions Video Security & Access Control division is hiring a Technical Support Analyst for its industry leading, disruptive Cloud Video & Access Control platforms. Reporting to a Technical Support Team Lead, the Technical Support Analyst ensures critical customer issues are resolved quickly and accurately. Success in this role will be defined by: a strong customer-oriented mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of technologies.

**Responsibilities**:
Troubleshoot Motorola Solutions hardware and software products over phone, chat, web and through remote sessions

Concisely document software, hardware, and network information in a case management system

Collaborate with the regional and global support teams to provide high quality and effective customer experience

Be available to work on call for after hours and weekend support

Continuously learns new skills, technologies & products; keeping up with Motorola Solutions' pace of innovation

Resolve clients' software or hardware issues by troubleshooting and diagnosing network and data problems, including utilizing diagnostics tools, exporting debug logs, analyzing log files, and reporting escalations to engineering
Basic Requirements

**Requirements**:
Exceptional skills in problem solving & time management

Able to provide timely updates and manage customer expectations

Ability to read, write, and speak English fluently; communicating complex technical problems and solutions to customers of all skill levels while being personable

A self-starter who can work independently as well as collaborate effectively with team members with mínimal supervision

Ability to handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders

Demonstrates a continuous learning mindset to digest the technical details of an ever evolving product line

Agile, resourceful learner with strong attention to detail

Installing, configuring, and troubleshooting various operating systems, software, and hardware

**IP networking**: routers, firewalls, wireless technologies, RTP, TCP/IP, UDP, IGMP and Multicasting

Basic understanding of Linux Commands to navigate system logs a plus.

Familiarity with legacy Access Control systems (Software & Hardware installations)

Familiarity with basic wiring, peripheral door hardware, and integration (with video management systems, wireless locks, and other third party software)

2+ years of customer support experience in specific technical support environments:
video surveillance or access control, telecommunication, cloud software, enterprise hardware support

PTV_Vacancy For immediate Hiring: Job Title : #technicalsupportengineer.
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