43 IT Professionals jobs in Egypt
Technical Network Engineering Lead vois
Vodafone
Posted today
Job Viewed
Job Description
**Role purpose**:
The Technical Engineering Manager is responsible to manage a team of highly skilled provisioning engineers working on delivering network solutions to our Enterprise customers. The team will be responsible for remote configuration and commissioning of customer solutions over the IPVPN, SD-WAN, internet, ITN and legacy core MPLS networks including Unified Communications.
This role is will require previous experience working in the provisioning space with any Telco with handson experience on Fixed Connctivity solutions especially in the IP/MPLS, SDWAN domain carrying out build activities, testing and activation of the network services
The Engineering Manager will be responsible for managing the cost, capacity and quality of output. Establish and maintain a close working relationship with key stakeholders in the business. Develop and maintain industry best practices in the function aligning to Agile, ITIL and others with focus on SLA’s and quality of deliveries.
**Key accountabilities and decision ownership**:
- Accountable for resource & skill availability
- Manages resource capacity
- Operationally manages 3rd parties
- Ensures skill, resource availability & certification, as appropriate
- Co-development of business rules
- Enforcing process adherence
- Creating an environment in which the teams can perform to their best
- Leads a team of highly skilled engineers
- Instils a proactive way of working.
- Ensures workload balance across teams
- Define & enforce process adherence
- Demonstrates solid stakeholder management and communication skills to guide and influence customers and third parties.
**Core competencies, knowledge and experience**:
- Minimum of 10 years’ experience in the telecommunications field, demonstrating a strong background in data communications with a clear understanding of technologies and systems used, this should include some of the following; Cisco Routers & Switches, PPP, MLPPP, Ethernet, configuring Cisco, Alcatel ,Juniper devices.ss
- Good understanding of; TCP/IP protocols & services (TCP/UDP, IPSec, VoIP, SNMP, DNS, Radius/TACACS+, BGP, EIGRP, OSPF),
- People skills are a must, especially a proven track record of managing across own resources, 3rd parties and outsourced staffs.
- Ability to influence and show resolve under pressure from both customers and internal stakeholders to ensure Vodafone solutions are deliverable
- Ability to bring in thought leadership in a shared services environment, nurture talent and create career growth path for people/team
**Must have technical / professional qualifications**:
- Graduate in Engineering Field
- CCNA (preferred)
**#_VOIS#WeMoveTheWorld#MoveWithUs**:
The Technical Engineering Manager is responsible to manage a team of highly skilled provisioning engineers working on delivering network solutions to our Enterprise customers. The team will be responsible for remote configuration and commissioning of customer solutions over the IPVPN, SD-WAN, internet, ITN and legacy core MPLS networks including Unified Communications.
This role is will require previous experience working in the provisioning space with any Telco with handson experience on Fixed Connctivity solutions especially in the IP/MPLS, SDWAN domain carrying out build activities, testing and activation of the network services
The Engineering Manager will be responsible for managing the cost, capacity and quality of output. Establish and maintain a close working relationship with key stakeholders in the business. Develop and maintain industry best practices in the function aligning to Agile, ITIL and others with focus on SLA’s and quality of deliveries.
**Key accountabilities and decision ownership**:
- Accountable for resource & skill availability
- Manages resource capacity
- Operationally manages 3rd parties
- Ensures skill, resource availability & certification, as appropriate
- Co-development of business rules
- Enforcing process adherence
- Creating an environment in which the teams can perform to their best
- Leads a team of highly skilled engineers
- Instils a proactive way of working.
- Ensures workload balance across teams
- Define & enforce process adherence
- Demonstrates solid stakeholder management and communication skills to guide and influence customers and third parties.
**Core competencies, knowledge and experience**:
- Minimum of 10 years’ experience in the telecommunications field, demonstrating a strong background in data communications with a clear understanding of technologies and systems used, this should include some of the following; Cisco Routers & Switches, PPP, MLPPP, Ethernet, configuring Cisco, Alcatel ,Juniper devices.ss
- Good understanding of; TCP/IP protocols & services (TCP/UDP, IPSec, VoIP, SNMP, DNS, Radius/TACACS+, BGP, EIGRP, OSPF),
- People skills are a must, especially a proven track record of managing across own resources, 3rd parties and outsourced staffs.
- Ability to influence and show resolve under pressure from both customers and internal stakeholders to ensure Vodafone solutions are deliverable
- Ability to bring in thought leadership in a shared services environment, nurture talent and create career growth path for people/team
**Must have technical / professional qualifications**:
- Graduate in Engineering Field
- CCNA (preferred)
**#_VOIS#WeMoveTheWorld#MoveWithUs**:
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Intern
Giza
NCR Atleos
Posted 3 days ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
to follow
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
to follow
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
1
SAP Technical Support
Cairo, Al Qahirah
FlairsTech
Posted today
Job Viewed
Job Description
Details
Required Experience 4+
Department Customer Operations
Career LevelMid-Level
Position Location Cairo
**Skills**:
Sql server
Communication
Technical Support
Excellent English
SAP
SAP Business One
HANA
Requirements and responsibilities
**SAP Technical Support**:
Job description:
- Managing ticket workload across a number of customers, escalating issues where appropriate, and providing resolution to issues
- Liaising with internal Customer Managers, Service Desk, Incident, and Problem Managers and Change Managers, whilst being involved in the management of major incidents and performance reporting
- Troubleshooting issues in the product to minimize the risk of disruptions
- Communicating and escalating critical service failures through the Incident Management, Problem Management, and Senior Management teams
- Ensuring reviews are fully documented and actions are raised and fulfilled
- Assisting in defining and meeting SLAs, OLAs, and maintenance, as well as updates of the service catalog.
- Coordinating with Product Development and Implementation teams to support product updates.
- Supporting updates to products and services in both test and live system environments, in compliance with defined procedures
- Identifying opportunities that can improve the efficiency of the business and technical processes
- Including all other duties as may arise from time to time and as may be assigned.
Job Requirements:
- 4+ Years of relevant experience.
- ERP Knowledge - Macola & SAP B1, SQL & HANA is a MUST.
- English fluency is a must.
- Excellent communication skills.
- Flexible with positive attitude.
Required Experience 4+
Department Customer Operations
Career LevelMid-Level
Position Location Cairo
**Skills**:
Sql server
Communication
Technical Support
Excellent English
SAP
SAP Business One
HANA
Requirements and responsibilities
**SAP Technical Support**:
Job description:
- Managing ticket workload across a number of customers, escalating issues where appropriate, and providing resolution to issues
- Liaising with internal Customer Managers, Service Desk, Incident, and Problem Managers and Change Managers, whilst being involved in the management of major incidents and performance reporting
- Troubleshooting issues in the product to minimize the risk of disruptions
- Communicating and escalating critical service failures through the Incident Management, Problem Management, and Senior Management teams
- Ensuring reviews are fully documented and actions are raised and fulfilled
- Assisting in defining and meeting SLAs, OLAs, and maintenance, as well as updates of the service catalog.
- Coordinating with Product Development and Implementation teams to support product updates.
- Supporting updates to products and services in both test and live system environments, in compliance with defined procedures
- Identifying opportunities that can improve the efficiency of the business and technical processes
- Including all other duties as may arise from time to time and as may be assigned.
Job Requirements:
- 4+ Years of relevant experience.
- ERP Knowledge - Macola & SAP B1, SQL & HANA is a MUST.
- English fluency is a must.
- Excellent communication skills.
- Flexible with positive attitude.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Engineer
Cairo, Al Qahirah
Orange Business Services
Posted today
Job Viewed
Job Description
**Responsibilities**:
1. To provide a professional first technical point of contact for the customer.
2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
3. Provide updates as needed to the customer in order to meet performance objectives.
4. To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
5. To perform technical escalations in line with company procedure.
6. To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.
7. To liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
8.Document all troubleshooting and a case management actions via the electronic case management system.
9. To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.
**about you**:
- English Fluent.
- Bachelor Degree in Communication Engineering.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
- Able to work on shift Basis.
**additional information**:
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
Equal Employment Opportunity
Orange Business Services is an Equal Opportunity Employer. We are committed to a diverse workforce and do not discriminate on the basis of age, gender, race, ethnic origin, sexual orientation, gender identity or gender expression, religion/belief, national origin, marital status, disability or veteran status.
**department**:Customer Services & Operations
**contract**:Regular
1. To provide a professional first technical point of contact for the customer.
2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
3. Provide updates as needed to the customer in order to meet performance objectives.
4. To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
5. To perform technical escalations in line with company procedure.
6. To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.
7. To liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
8.Document all troubleshooting and a case management actions via the electronic case management system.
9. To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.
**about you**:
- English Fluent.
- Bachelor Degree in Communication Engineering.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
- Able to work on shift Basis.
**additional information**:
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
Equal Employment Opportunity
Orange Business Services is an Equal Opportunity Employer. We are committed to a diverse workforce and do not discriminate on the basis of age, gender, race, ethnic origin, sexual orientation, gender identity or gender expression, religion/belief, national origin, marital status, disability or veteran status.
**department**:Customer Services & Operations
**contract**:Regular
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Engineer
Cairo, Al Qahirah
NOK Human Capital
Posted today
Job Viewed
Job Description
#NOK_Human_Capital is hiring #Technical_support_Engineer #English_speaker for one of the biggest multinational companies located in #Maadi.
Job description:
- Assist external users of the client's technical products or services.
- Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products
- Follow the appropriate escalation path to resolve technical issues
- Solve problems that are generally unstructured and require extensive use of conceptual thinking skills.
Job requirements:
- Grads only.
- Minimum 1 year as a Tech Support/IT Administration experience
- Bachelor’s degree in any discipline
- (PHP, HTML5, CSS3, SQL Server, MySQL, UML, LAN, WAN, VLAN, HAproxy, DHCP, DNS, CCNP, CCNA) Knowledge is a must
- (B2/C1) English language level is a must.
- Flexible with rotational shifts.
Preferred qualifications:
- (CCNP, CCNA) certificate is preferable.
**Job Types**: Full-time, Permanent, Contract, New grad
Contract length: 12 months
Job description:
- Assist external users of the client's technical products or services.
- Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products
- Follow the appropriate escalation path to resolve technical issues
- Solve problems that are generally unstructured and require extensive use of conceptual thinking skills.
Job requirements:
- Grads only.
- Minimum 1 year as a Tech Support/IT Administration experience
- Bachelor’s degree in any discipline
- (PHP, HTML5, CSS3, SQL Server, MySQL, UML, LAN, WAN, VLAN, HAproxy, DHCP, DNS, CCNP, CCNA) Knowledge is a must
- (B2/C1) English language level is a must.
- Flexible with rotational shifts.
Preferred qualifications:
- (CCNP, CCNA) certificate is preferable.
**Job Types**: Full-time, Permanent, Contract, New grad
Contract length: 12 months
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Representative
Foundever
Posted today
Job Viewed
Job Description
**Required Language**
German
**Employment Type**
Full time
**Contract Type**
Permanent
**Description**
.
German
**Employment Type**
Full time
**Contract Type**
Permanent
**Description**
.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Representative
Sitel
Posted today
Job Viewed
Job Description
**Technical Support Representative**:
- Req ID#: 141944- Location: Cairo, EG- Category: Operations**Required Language**
German**Employment Type**
Full time**Contract Type**
Permanent**Description**
**Job Segment**:Technical Support, Technology
- Req ID#: 141944- Location: Cairo, EG- Category: Operations**Required Language**
German**Employment Type**
Full time**Contract Type**
Permanent**Description**
**Job Segment**:Technical Support, Technology
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Agents
Teleperformance
Posted today
Job Viewed
Job Description
Grab your job and got hired immediately at the most friendly and professional work environment (Teleperformance).Customer support agents for more than 100 accounts with different English Levels.
Work Locations: New Cairo OR Mohandseen.
(Males or Females and Graduates or Undergraduates are welcomed to apply)
TP Benefits:
- Highest net salary in the industry ranging between 5.5K to 13K NET Salary, including KPI in the Euro Equivalent.
Social insurance.
Medical insurance 200k coverage per year.
Overnight allowance: 1000 EGP.
Career Path throughout an internal development program.
Transportation provided all over Cairo and Giza with different collection points, (Door to Door transportation for females after 11:00 PM, New Cairo Sites).
VPN Mobile allowance.
Refer a friend program that can get you up to 3000 EGP.
Discounts in many stores all over EGYPT.
Gym Access.
**Salary**: From E£5,500.00 per month
Work Locations: New Cairo OR Mohandseen.
(Males or Females and Graduates or Undergraduates are welcomed to apply)
TP Benefits:
- Highest net salary in the industry ranging between 5.5K to 13K NET Salary, including KPI in the Euro Equivalent.
Social insurance.
Medical insurance 200k coverage per year.
Overnight allowance: 1000 EGP.
Career Path throughout an internal development program.
Transportation provided all over Cairo and Giza with different collection points, (Door to Door transportation for females after 11:00 PM, New Cairo Sites).
VPN Mobile allowance.
Refer a friend program that can get you up to 3000 EGP.
Discounts in many stores all over EGYPT.
Gym Access.
**Salary**: From E£5,500.00 per month
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Engineer
AW Holding
Posted today
Job Viewed
Job Description
**Responsibilities**:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- ERP knowledge is preferable
- Good knowledge Active Directory Domain Environment, and Virtualization technologies.
- Respond to queries either in person or over the phone.
- Give a support to VOIP, and ERP system users.
- Troubleshoot LAN “VLAN - Inter VLAN routing “.
- Troubleshoot firewall, and VPN connection issues.
- Write training manuals, and train users of IT related systems.
- Maintain daily performance of IT systems.
- Walk through problem-solving process, and run diagnostic programs to resolve problems.
- Run reports to determine malfunctions that continue to occur.
**Job Requirements**:
- Experience Needed: 4 To 5 Years
- Gender: Male
- Bachelor's degree in Electrical/telecommunications/computer engineering or equivalent.
- Proven experience as a system and network administration.
- **CCNA, MCSA, Virtualization technology “VMWare vSphere” Certificates is a Must**:
- Good understanding for firewall concepts, and VPN connection.
- Amazon Cloud Services is preferred.
- Good understanding of computer systems, mobile devices and other tech products.
- Strong troubleshooting and problem-solving skills.
- Knowledge of the Windows/Linux operating systems and a solid understanding of networking concepts.
- Experience with load balancing technologies.
- Strong experience in the implementation, configuration, maintenance, and support of a cloud network, as well as various other cloud services.
- Understanding of routing protocols to help facilitate troubleshooting and remediation of networking issues
- Excellent troubleshooting skills
- Strong experience in building scalable, fault-tolerant software or automation of large-scale systems.
- Deep hands-on technical expertise in building complex distributed systems, designing large scale networks
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- ERP knowledge is preferable
- Good knowledge Active Directory Domain Environment, and Virtualization technologies.
- Respond to queries either in person or over the phone.
- Give a support to VOIP, and ERP system users.
- Troubleshoot LAN “VLAN - Inter VLAN routing “.
- Troubleshoot firewall, and VPN connection issues.
- Write training manuals, and train users of IT related systems.
- Maintain daily performance of IT systems.
- Walk through problem-solving process, and run diagnostic programs to resolve problems.
- Run reports to determine malfunctions that continue to occur.
**Job Requirements**:
- Experience Needed: 4 To 5 Years
- Gender: Male
- Bachelor's degree in Electrical/telecommunications/computer engineering or equivalent.
- Proven experience as a system and network administration.
- **CCNA, MCSA, Virtualization technology “VMWare vSphere” Certificates is a Must**:
- Good understanding for firewall concepts, and VPN connection.
- Amazon Cloud Services is preferred.
- Good understanding of computer systems, mobile devices and other tech products.
- Strong troubleshooting and problem-solving skills.
- Knowledge of the Windows/Linux operating systems and a solid understanding of networking concepts.
- Experience with load balancing technologies.
- Strong experience in the implementation, configuration, maintenance, and support of a cloud network, as well as various other cloud services.
- Understanding of routing protocols to help facilitate troubleshooting and remediation of networking issues
- Excellent troubleshooting skills
- Strong experience in building scalable, fault-tolerant software or automation of large-scale systems.
- Deep hands-on technical expertise in building complex distributed systems, designing large scale networks
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Engineer
Cairo, Al Qahirah
Raya Holding
Posted 2 days ago
Job Viewed
Job Description
The Role Job description
Ready to be part of one of the market leaders in Egypt? Apply now!
Raya Auto, one of Raya's subsidiaries, is hiring a technical support engineer.
What will you do?- Lead complex vehicle diagnostics to accurately identify and resolve difficult technical issues, ensuring reduced vehicle downtime and improved service efficiency.
- Perform in-depth inspections and determine required repairs, resulting in precise and effective maintenance that meets XPENG standards.
- Produce detailed technical reports to support accurate repairs and improve workshop documentation quality.
- Develop and implement workshop technical specifications to standardize service quality and ensure alignment with XPENG procedures.
- Monitor workshop operations and analyze comeback repair cases to calculate First Right Fix Time (FRFT), enabling performance improvement and root cause elimination.
- Identify root causes of repeated issues and communicate technical resolutions to workshops, reducing rework and enhancing customer satisfaction.
- Oversee technical procedures to ensure all repairs are carried out according to XPENG repair guidelines, maintaining high-quality service delivery.
- Support workshops in resolving challenging diagnostics to enable faster issue resolution and build technical capabilities within the network.
- Participate in CPA (Customer Protection Agency) technical evaluations to provide expert input, ensuring fair handling of customer complaints and protection of brand integrity.
- Report new or recurring product issues to XPENG teams to aid in product quality improvements and long-term issue prevention.
- Bachelor's degree in mechatronics engineering.
- Total 3-5 years of experience in automotive industry, 1-2 years experience as a technical support engineer.
- Are you an eager learner? Raya believes in its employees, so we aim to continuously provide learning and development plans for all of our employees to ensure their personal and career development.
- Are you looking for career progression? Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities.
- Are you looking for a rewarding environment? Raya's top achievers are awarded annually with an international five-day trip.
- Are you looking for an opportunity to give back to the community? Raya encourages their employees to give back to the community through different ongoing CSR programs and initiatives.
- Are you a foodie? Exclusive discounts for Raya employees at Raya's restaurants (Ovio, Jones The Grocer, The Lebanese Bakery, and Loris).
- Ownership
- Functional skills
- Ideas presentation and taking initiative
- Continuous learning
- Customer centricity
This advertiser has chosen not to accept applicants from your region.
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