333 System Support Specialist jobs in Egypt

Location:
Cairo, Egypt

Job Type:
Full-Time

Reports To:
Director-EdTech

Working Pattern: Sunday-Thursday

Job Overview:

Xpertlearning is seeking a highly capable Systems Support Specialist
to provide helpdesk-level support across various platforms, including the Totara Learning Management System (LMS), CSOD and SumTotal. The ideal candidate will have experience in supporting enterprise systems, troubleshooting software and infrastructure issues, and managing integrations between systems. Prior experience with Totara or Moodle is highly advantageous.

This role requires strong problem-solving skills, excellent communication with clients and internal teams, and the ability to handle escalated support requests involving system configurations, performance issues, or integration breakdowns. It will also include some client facing project work to support implementation of new Totara solutions.

Key Responsibilities:

General Systems & Helpdesk Support

• Provide Tier 1/Tier 2 technical support for clients across supported systems including Totara/OpenLMS/CSOD/Sumtotal
• Respond to and resolve system-related tickets in a timely manner through the helpdesk system.
• Monitor system tickets and liaise with vendor teams on root cause analysis for recurring issues.
• Document troubleshooting steps, resolutions, and user guides for recurring issues.
• Install, configure, and support software and web-based tools on Linux-based and Windows environments.

Totara LMS Support (as needed)

• Troubleshoot and resolve issues related to Totara LMS functionality, custom configurations, and performance.
• Assist with Totara system upgrades and routine maintenance (cron jobs, backups, security patches).
• Support API-based integrations between Totara and third-party systems (e.g., HR, CRM).
• Support custom plugin functionality by liaising with development teams where necessary.
• Provide user guidance or internal documentation for LMS-related processes.

Integration & Automation Support

• Help configure, test, and monitor integrations between enterprise systems and third-party tools.
• Assist in ensuring secure and reliable data flow between systems, including SSO or identity management tools.
• Support automation tasks related to user provisioning, course enrolment, and data migration.

Qualifications & Experience:

• 3+ years experience in a technical support, system administration, or helpdesk environment.
• Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience).
• Solid knowledge of Linux server environments, Apache/Nginx, and basic database operations (PostgreSQL/MySQL).
• Familiarity with PHP, HTML, JavaScript, and web technologies.
• Prior experience with Moodle or Totara LMS is a strong advantage.
• Experience working directly with end users or external clients.

Preferred Skills:

• Exposure to Managed hosted cloud environments (AWS, Azure, etc.) and virtualization.
• Familiarity with ITIL or service desk best practices.
• Understanding of data privacy (e.g., GDPR/PDPL for KSA and UAE) and secure configuration practices.
• Experience with API-based integrations (REST/SOAP) or automation tools.

Soft Skills:

• Excellent troubleshooting and analytical skills.
• Strong verbal and written communication.
• Ability to work independently and within a team.
• Customer-focused with a proactive support mindset.

Language:

• Fluency in English and Arabic – Spoken and Written is required.

Disclaimer: Only selected candidates will be contacted.

Manage and maintain the company's IT infrastructure, (servers, networks, and software).

Managing and troubleshooting cloud hosted service issues.

Perform regular system updates, backups, and security checks.

Troubleshoot and resolve IT-related issues for employees.

Maintaining user accounts, roles and access rights for all systems.

Propose upgrades and updates for servers, networks and systems.

Qualifications:

Bachelor's degree in computer science, Information Technology, or a related field.

3-year experience as a System Administrator or similar role.

Proven skills in networking, server management, firewalls and cybersecurity.

Excellent AI assisted troubleshooting, creative thinking and communication skills.

Preferred knowledge areas:

A+, Network+, CCNA, MCSA.

Firewalls (Sophos, Forti)

Virtualization (VMware , Hyper-V ,etc.)

Storage and backup (QNAP, Veeam ,etc.)

Cloud services (AWS, Azure ,etc. )

Job description

Role Description

This is a full-time on-site role for senior Technical Support Agent, located in Cairo, Egypt. The Technical Support Agent Web Hosting , domain will be responsible for providing excellent customer support and technical assistance. Daily tasks include troubleshooting technical issues, ensuring customer satisfaction, and maintaining efficient operations. The agent will work closely with customers to solve problems and ensure their web hosting experience is seamless.

Qualifications

• Customer Support and Customer Satisfaction skills
• Minimum 2 years experience in hosting or domain-related tech support
• Preferably familiar with WHMCS, cPanel, Plesk, WordPress
• Strong understanding of shared hosting, WordPress, email setup, DNS
• Customer-centric with ticketing experience
• Technical Support and Troubleshooting experience
• Strong Analytical Skills
• Excellent communication and interpersonal skills
• Ability to work effectively in a team-oriented environment
• Experience in web hosting or related technology field is a plus
• Relevant certifications or technical training are beneficial

Yes Pac is seeking a skilled System Administrator to join our IT Department. The role is essential for ensuring smooth operations of our IT infrastructure, maintaining system security, and supporting business growth.

Responsibilities

-Install, configure, and maintain servers, operating systems, and business applications.

-Manage IT network infrastructure (LAN, WAN, VPN, firewalls, switches, routers).

-Ensure security through access controls, firewalls, and backups.

-Monitor system performance, troubleshoot, and minimize downtime.

-Manage user accounts, permissions, and IT policies across the company.

-Maintain backup, recovery, and disaster recovery systems.

-Provide technical support and training to staff.

-Collaborate with vendors and IT service providers.

-Document system configurations, policies, and procedures.

Qualifications & Requirements

-Bachelor's degree in Computer Science, IT, or related field.

-4+ years' proven experience as a System Administrator or similar role.

-Strong knowledge of Windows/Linux systems and virtualization (VMware/Hyper-V).

-Hands-on experience with firewalls, routers, switches, and network security.

-Knowledge of Active Directory, Office 365, Exchange, and cloud services.

-Familiarity with backup/recovery systems and disaster recovery planning.

-Strong problem-solving and communication skills.

-Certifications such as MCSA/MCSE, CCNA, CompTIA Security+ are a plus.

Why Join Us?

-Competitive salary & Regular annual increase.

-Competitive compensation and benefits package.

-Transportation Provided.

-Bonus.

-Social & Medical Insurance.

you can also apply through email

For a big and leading company in
Tobacco Industry
located in
6th of October,Giza, Egypt
.
Partner & More
is looking for a skilled and experienced highly qualified
System Administrator
:

Main Responsibilities:

• Maintain optimal performance for all Production Services.
• Analyze critical paths to identify bottlenecks and implement improvements.
• Create technical documentation: Low-Level Designs (LLD), architecture diagrams (Visio), and presentations (PowerPoint).
• Ensure appropriate monitoring and early warning systems are in place and functional.
• Assist in defining and implementing IT policies and procedures.
• Manage daily operations for systems infrastructure planning and engineering.
• Provide 24x7 production support when required.

Required Certifications:

• Microsoft Certified: Windows Server Hybrid Administrator Associate.
• Red Hat Certified System Administrator
• Linux Professional Certification
• Vendor-Specific Storage Certifications.
• AWS / Azure Certification.

The PM Office is hiring Sr. System Admin for a reputable company that's developing a comprehensive Management System for a client in KSA. The platform

will act as a centralized hub to streamline project planning, execution, monitoring, and reporting

across multiple departments and stakeholders, while delivering a seamless and user-friendly

experience.

Responsibilities:

• Manage and maintain system infrastructure (servers, networks, databases).

• Configure application through Admin Portal

• Monitor and update application servers

• Ensure high availability, performance, and security of environments.

• Perform backups, patching, and system monitoring.

• Support DevOps team with deployments and CI/CD pipelines.

• Backup and recovery management

• Troubleshoot and resolve system and network issues.

Requirements

• 3+ years of experience as a system administrator with Windows Server administration and configuration

• Experience with remote desktop support tools

• Experience with Technical support and Application management

• Experience with Cloud platforms (AWS/Azure/GCP).

• Familiarity with Docker, Kubernetes, and CI/CD tools.

• Strong troubleshooting and problem-solving skills.

• Knowledge of cybersecurity best practices

Company Description

Better Home Group is a real estate investment and development group dedicated to offering sustainable, world-class communities with luxurious lifestyles through its diverse range of projects. Recognizing the challenges within Egypt's Real Estate market, Better Home Group has established specialized subsidiaries such as Better Home, Better Office, Better Mall, and Better Mix, to effectively fulfill its mission.

Role Description

This is a full-time on-site role for a System Administrator, located in Cairo, Egypt. The System Administrator will be responsible for managing and maintaining the organization's IT infrastructure. Day-to-day tasks include monitoring system performance, troubleshooting issues, providing technical support, and ensuring network security. The role also involves setting up user accounts, managing backups, and implementing new technologies to improve efficiency.

Qualifications

• Proficiency in System Administration and Network Administration
• Strong Troubleshooting and Technical Support skills
• Experience in Information Technology and network management
• Ability to maintain and optimize IT infrastructure
• Excellent problem-solving and communication skills
• Experience with cybersecurity best practices is a plus
• Bachelor's degree in Computer Science, Information Technology, or a related field

Job description

As our
Remote System Administrator

, you will be responsible for designing, deploying, and maintaining a robust Windows and Microsoft 365 environment that supports our customer's infrastructure. You'll collaborate with client stakeholders to ensure uptime, security, and scalability, and you'll leverage automation to streamline operational workflows.

• Architect, implement, and manage Windows Server environments (2016/2019/2022).

• Administer and secure Microsoft 365 services: Exchange Online, SharePoint Online, Teams, OneDrive, Azure AD, and Intune.

• Configure and maintain Active Directory, Group Policy, DNS, DHCP, and virtualization platforms (Hyper-V or VMware).

• Develop and maintain PowerShell scripts for automation of routine tasks, deployments, and reporting.

• Monitor system health and performance; proactively identify and resolve bottlenecks or security vulnerabilities.

• Implement, test, and document backup, recovery, and disaster-recovery strategies.

• Produce and maintain clear documentation: architecture diagrams, runbooks, change logs, and audit reports.

• Provide Tier 2/3 support for escalated incidents and change requests in a 24×7 operational model.

Job requirements

• Experience: 3–5 years in a Systems Administrator role focused on Windows and Microsoft 365.

• Core Skills:

• Windows Server (2016/2019/2022) administration

• Active Directory, Group Policy, DNS, DHCP

• Microsoft 365: Exchange Online, SharePoint Online, Teams, OneDrive, Azure AD

• Intune & Endpoint Manager configuration and policy management

• PowerShell scripting for automation

• Virtualization (Hyper-V or VMware)

• Security & Compliance:

• Implement security baselines, conditional access policies, and compliance controls within M365

• Harden servers and endpoints in line with best practices

• Disaster Recovery & Backup:

• Design and validate backup/recovery plans for on-prem and cloud resources

• Soft Skills:

• Strong written and verbal communication

• Clear, concise documentation habits

• Proven ability to work independently in a remote environment

Plus:

• Linux administration experience (Ubuntu, CentOS)

• Microsoft certifications (MS-100/MS-101, Azure Administrator Associate)

Role Description

This is a full-time on-site role for a System Administrator located in Safaga. The System Administrator will be responsible for managing and maintaining the organization's IT infrastructure. Daily tasks include troubleshooting system issues, providing technical support, and performing regular maintenance on network and system environments. The role also involves ensuring the availability, performance, and security of all IT systems.

Qualifications

• System Administration, Network Administration, and Information Technology skills
• Troubleshooting and Technical Support skills
• Excellent analytical and problem-solving skills
• Effective communication and teamwork skills
• Experience in maintaining and managing IT infrastructure in an enterprise environment
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Relevant certifications such as CompTIA Network+, CompTIA Security+, or MCSE are a plus