22 Operations Manager jobs in Egypt

**About the role**:
Manage and develop resources and team members to perform efficiently and effectively.

Monitor and measure the KPI of the team and ensure the resolution of all incidents as per the agreed SLA with the customer

Act as an escalation point in the incident management cycle

Recruit team members

Manage the service improvement plan related to the team.

Represents the team in the customer meeting & service reviews.

Ensure that all processes, procedures and troubleshooting guidelines are documented and well maintained

Provide statistical reporting to management with a trend analysis for the team’s productivity

Define clear SMART goals, objectives and career development plans to all team members, and carry responsibility for the team performance management.

Contribute to the ESC Service Desk process & procedure improvements” to increase the team’s productivity and lower the number of incoming escalations within his/her team.

Schedule staff training, leaves requests, rosters and fulfill overall staff administrative requirements.

Undertakes other similar or related tasks as signed by ESC Service Desk Management

**About you**:
5+ years in Telecommunications industry or customer service environment preferably with some exposure in team leadership role

Leadership and Coaching Skills

Interpersonal and Conflict management skills

Time Management skills

Self Motivated

Ability to deal with different cultures and behaviours

Decision-Making skills

Business and Report Writing

Presentation Skills

Strong Analytical skills

Excellent customer service skills

Technical hands on experience in the UC & security domain is a plus

Fluent in both spoken and written English (French is a plus)

Solid knowledge on the network, UC, security and IT services and technologies.

Excellent knowledge of Orange services portfolio and IT systems

ITIL knowledge -certification is a plus

Awareness about Project Management, Six Sigma and agility concepts is a plus

**Additional information**:
Previous team management exposure is a plus

**Department**:
Customer Services & Operations

**Contract**:
Regular

**Customer Service/Support**

**Location**
- Alexandria, Egypt***

Job Title:
Operations Manager (Alexandria) (Call center)

**Job Description**:
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
** Essential Functions/Core Responsibilities**:

- Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
- Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
- Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
- Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
- Create and maximize relationships with client partners
- Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
- Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
- Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
- Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA. and partner to define action plans that resolve issues and drive continuous improvement
- Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
- Attend business reviews with the client
- Handle a team of team leaders
- Call center experience preferred
- Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
- Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
- Work well under pressure and follow through on items to completion while maintaining professional demeanor
- Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
- Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
- Demonstrated ability to mentor, coach and provide direction to a team of employees
- Willingness to work a flexible schedule

**Career Framework Role**:

- Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.

**Disclaimer**:

- The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

**Location**:
EGY Alexandria - 5th Floor, Matajer Tower 2, 51 - 61 Fawzi Moaz Street, Smouha, Sidi Gaber

Language Requirements:
Time Type:
Full time
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Senior Sales Manager, Cairo
Bringing smiles is what we do at TTEC. for you and the customer. You will be the Senior Sales Manager working in our Cairo site, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
Reporting to the EMEA Sales Operations Director you will be responsible for leading a large team of inbound and outbound sales agents and developing and implementing successful sales strategies.
What you'll do as a Leader:
- Lead a sales team through coaching, mentoring & motivating, using proven sales and leadership skills. Develop key Performance Metrics and dashboards that help the sales team and operations focus on performance drivers.
- Possess strong understanding of Outbound, Inbound and Account management sales motions and working to drive and generate net new revenue.
- Drive the highest level of performance from the Sales teams and at the same time be a role model & instill TTEC and client values.
- Understand the importance of building lasting customer relations and how to identify and drive upselling and cross-selling sales opportunities.
- Develop sales strategies to continue meeting sales goals, while reducing overall customer cancellations and generating revenue.
- Build knowledge on client products and services - features, benefits and impact on Digital media/cloud based customers.
- Work with Marketing, Sales Operation, Business units, Corporate Retention teams to source sales or retention campaigns, marketing leads and execute.
- Analyze business goals, customer & agent data & daily reports to find areas of continuous improvement.
What you'll do as Senior Sales Manager:
- Manage Sales pipeline and regular forecasting to meet assigned goals.
- Prepare GBD Sales performance reports by collecting, analysing, and summarizing sales, data and trends.
- Develop and continuously improve lead qualification using established criteria and standards.
- Produce and implement action-oriented plans when sales goals or SLAs do not meet expectations.
- Implement and review policies, business metrics, productivity and operating structure to consistently grow the sales results.
- Provide weekly reporting on Volume, conversion, queue and product level details, and sales opportunities. In addition to revenue and pipeline measurement, each manager will track daily, weekly and monthly activity & productivity metrics on their teams to ensure the team is spending their time on the highest value add actions at all times.
What you need to succeed:
- Native or fluent in spoken and written English
- Demonstrated success in sales ideally in a BPO company or similar, with a proven ability to define, refine and implement successful sales processes, procedures and policies that drive results and the bottom line.
- 5 year success with managing a BPO brick and mortar team as well as drive success in a virtual/work from home environment.
- Demonstrated ability to be a quick learner with the ability to adapt on a daily basis
- Showcase a proven track record in motivating and leading a team to build skills on new cloud based, digital media solutions
- Ability to compile sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations that are digestible for the entire company
- Willingness to work across shifts where needed.
- Advanced knowledge of Sales Operations, Technology used in Digital sales
- Strong leadership driving Sales, Customer Success and Subscription management.
- Proven ability to effectively manage people effectively, hire and train, coach new sales team members.
- Proven ability to develop, communicate and present to upper management on new ideas, proposals and feedback to move the business forward.
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-SB1
**Title:** _Senior Sales Operations Manager_
**Location:** _EG-Cairo-Cairo_
**Requisition ID:** _04493_
**Other Locations:** _Egypt_

**­­About GE Vernova:**
GE Vernova is a planned, purpose-built global energy company that includes Power, Wind, and Electrification businesses and is supported by its accelerator businesses of Advanced Research, Consulting Services, and Financial Services. Building on over 130 years of experience tackling the world's challenges, GE Vernova is uniquely positioned to help lead the energy transition by continuing to electrify the world while simultaneously working to decarbonize it. GE Vernova helps customers power economies and deliver electricity that is vital to health, safety, security, and improved quality of life. GE Vernova is headquartered in Cambridge, Massachusetts, U.S., with more than 80,000 employees across 100+ countries around the world.
GE Vernova's Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. As part of the Gas Power One Field Services team, FieldCore installs, maintains, and upgrades power generation equipment, enabling operators of the world's energy infrastructure to provide more reliable and affordable energy.
**Job Summary:**
The Value Stream Operations Manager I develops fully resourced project schedules related to complex rotating equipment maintenance outages in the Industrial, Oil and Gas, and Utility industries across the globe. Uses comprehensive understanding of Primavera software functionality and accounting, financial terms, and general project management methodologies. Assists Project Controls COE with process improvements and systems alignment.
The Value Stream Operations Manager I works with the Value Streams to develop and maintain outage standards for the technology and partner with global teams to execute in accordance with the standards. Analyzes and tracks global performance to identify fleet trends and productivity opportunities.
**Essential Duties & Responsibilities:**
+ Produce and Maintain standards for the technology
+ Develop base project schedule templates in accordance with cross-functional team's input
+ Update KPI Bowler on monthly basis
+ Participate in Kaizen events to build and update technology standards
+ Prepare and develop resource loaded project schedules in line with job cost estimate standards
+ Maintains Primavera activity codes, calendars, and resources
+ Work across teams to develop metrics, contextual analysis, and reports to a variety of internal and external stakeholders
+ Analyze lessons learned and recommend process improvements and template updates to drive future behaviors and methodologies
+ Coordinate best project control practices in accordance with established standards and procedures
+ Travel to outage sites and regional offices as required to support specific project control needs
+ Travel may be required
+ You may be assigned other duties to help proactively drive our FieldCore vision and align with our organization's core values.
**Required Qualifications & Experience** :
+ Bachelor's degree with three years' field experience in a Project Controls capacity
+ 5+ years applicable experience and demonstrated success/knowledge
+ 2+ years of specialized/industry experience
+ Advanced level working knowledge of Primavera (project management software) and Microsoft Excel
+ English proficiency required
+ Excellent customer facing and communication skills
**Desired Characteristics:**
+ Knowledge about Gas Turbine operations
+ Open mindset and enthusiasm to work in multi-cultural and global role
+ Familiarity of dynamic project environments
+ Possess high level organizational ability, proven leadership, and decision-making capabilities
+ Experience in troubleshooting and problem solving
_FieldCore is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, age, veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, gender identity, or any other characteristic protected by law_ _._

We are seeking a forward-thinking and driven Sales Operations Manager to spearhead our Customer Care and Operations Team. This pivotal role is designed for those passionate about blending the art of sales with the science of operational excellence, ensuring both customer service brilliance and impressive sales revenue growth.

**Core Responsibilities**:

- **Champion Customer Engagement**: Lead by example in delivering exceptional customer service, setting a high standard for the team and fostering lasting customer relationships that drive sales and repeat business.
- **Strategic Sales Team Leadership**: Recruit, mentor, and empower a high-performing sales and customer service team. Focus on developing their skills through targeted training programs, emphasizing CRM mastery, sales techniques, and customer interaction strategies to enhance sales effectiveness.
- **Drive Sales Revenue Growth**: Take a hands-on approach to exceed quarterly sales targets. Implement innovative sales strategies and customer service initiatives that contribute directly to the company's revenue growth and market share expansion.
- **Operational Excellence and Productivity**: Develop and refine sales and customer service processes and templates to increase team productivity and efficiency. Streamline operations to support the team in focusing on revenue-generating activities and exceptional service delivery.
- **Customer Service Excellence**: Ensure the team is equipped to provide unparalleled customer service, addressing needs accurately and exceeding expectations to foster loyalty and enhance customer retention.
- **Leadership and Development**: Lead the daily operations with a focus on continuous improvement, prioritizing work tasks, and ensuring the team has the necessary resources and tools. Cultivate a culture of feedback and development, recognizing achievements and addressing areas for growth.
- **Policy Implementation and Process Optimization**: Design and enforce robust customer service policies and procedures that standardize excellence across the team. Regularly review team performance, implementing strategies for quality improvement, productivity, and profitability.
- **Strategic Analysis and Decision Making**: Utilize data and analytics to inform decisions, track performance against goals, and identify opportunities for service and sales improvements. Keep abreast of market trends and product updates to guide the team effectively.
- **Collaborative Growth Strategies**: Work closely with senior management and cross-functional teams to align sales and customer service activities with broader business objectives. Spearhead customer service projects and initiatives that contribute to the company’s strategic goals and customer satisfaction.
- **Performance Management and Reporting**: Oversee performance measurement, providing regular reports on key sales and customer service metrics. Encourage a performance-driven culture that rewards success and fosters professional growth.

**Key Requirements**:

- Proven experience in sales management and customer service leadership, with a track record of achieving and surpassing sales and service goals.
- Strong leadership skills, with the ability to inspire, motivate, and develop a diverse team.
- Excellent communication and interpersonal skills, capable of building strong relationships with team members, customers, and stakeholders.
- Deep understanding of sales processes, customer service strategies, and CRM systems.
- Ability to analyze sales data and market trends to inform strategic decisions.
- Innovative thinker with a proactive approach to problem-solving and process improvement.

**Qualifications**:

- Bachelor's or master's degree.
- Minimum of 5 years of experience in a sales leadership role, with significant exposure to customer service management.
- Demonstrated success in meeting or exceeding sales targets and driving customer service excellence.
- Experience in training and development of sales and customer service teams.
- Proficiency in CRM software and sales analytics tools.

This role is designed for a visionary leader passionate about creating an environment where customer satisfaction and team success are paramount. If you are committed to elevating customer service standards and driving revenue growth through effective sales management, we would love to hear from you.

What we offer
- Progressive salary increases based on performance.
- Access to paid time off (PTO) for a healthy work-life balance.
- Quarterly commission program with a 6% uncapped ceiling, recognizing your effort and dedication.
- Additional perks, including integration events and bonuses for exceptional performance.
- Professional growth opportunities in the rapidly evolving technology industry, within one of the leading companies in medical tourism.
- Team Performance Bonuses. Apart from individual contributions, include bonuses tied to the overall performance of the sales and customer servic

Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.

Company Name: Binance

**Job Description**:

- Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
- Responsibilities:

- Boost sales and contribute to our long term business growth by contacting and developing relationships with potential clients/agents/partners
- Handle dispute on our P2P platform between trading parties, assist client with troubleshooting
- Uncover customer's unique needs and challenges
- Perform document checks as per standard procedures
- Monitoring transactions, investigating and reporting suspicious activity
- Reading, prioritizing and responding to customers queries
- Create, manage, implement and refine all marketing campaigns in an ongoing basis
- Direct ongoing market research to foster the product’s and market growth
- Requirements:

- College degree or above
- At least 2+ years of relevant experience in marketing, customer service/business development roles in finance or e-commerce industry
- Knowledge in Blockchain/ Cryptocurrency industry
- Exceptional written communication skill and a good listener
- Ability to multitask, prioritise, and control time effectively
- Knowledge of blockchain, crypto, and P2P payments is a big plus
- A Binance P2P user is highly preferred
- Conditions:

- Do something meaningful
- Be a part of the future of finance technology and the no.1 company in the industry
- Fast moving, challenging and unique business problems
- International work environment and flat organisation
- Great career development opportunities in a growing company
- Competitive salary
- Flexible working hours, Casual work attire

**Working at Binance**
- Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
- Fast moving, challenging and unique business problems
- International work environment and flat organisation
- Great career development opportunities in a growing company
- Possibility for relocation and international transfers mid-career
- Competitive salary
- Flexible working hours, Casual work attire

Onshore Offshore Oil Field Operations Manager - Egypt

We are looking for an experienced Onshore Offshore Oil Field Operations Manager for an Exploration and Production Oil Company on a permanent role.

Must be immediately available to start.

If you are not available or suitable feel free to share this mail among your friends who might be looking for work in this difficult situation.

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.

The Operations Manager is responsible for supporting Drilling Rental Tools, Machine Shop & Fishing business through the planning, organization, leadership and management of field operations with a strategic mindset and has an overall responsibility for safety, quality, and financial health of the operation. This includes managing risk, sales, service quality, personnel and business development and various functions such as accounting, purchasing, manufacturing, health & safety, and human resources.
Roles & Responsibilities
+ Lead execution of all operational activities determining resource requirements (demand); crew utilization, asset utilization and inventory management to positively affect EBITDA
+ Ensure that the Product Line maintains its strategic focus on the provision of a quality service to customers
+ Ensures the organization is optimally suited to deliver the best job execution with outstanding Service Quality and to systematically evaluate results obtained to further improve products and services. Regularly assess the resources and support required to perform a safe and high-quality job and ensure strict adherence to Service Quality and Safety Standards
+ Fosters and leads continuous improvement initiatives to ensure that the internal process within the organization meet the needs of the business
+ Conducts regular customer Service Quality Review meetings in conjunction with sales to ensure our services, products and technical support meet their complete satisfaction
+ Ensure customer Statement of Requirements details equipment verifications and is translated into client Standard Operating Procedures
+ Maintain strong customer relationships, identify customer needs, and ensure alignment with sales on pricing for all bids and quotes; offer solutions, set and manage budgets, and ensure quality of job delivery
+ Provide technical support to field staff and customers prior to, during, and post job (briefing and debriefing)
+ Drive forward change initiatives which enhance business performance
+ Partner with sales in identifying and pursuing new business opportunities within the area
+ Oversee the creation of Delivery Tickets and that all End of Well (Job) data is recorded, reviewed and approved
+ Review and approve the final job summary in Weatherford Performance Tracking System; Maintaining strict adherence to Weatherford's Delivery Ticket Process and implementation and compliance with the usage of FieldFX (where applicable)
+ Manage equipment maintenance and modifications to remain in accordance with the latest Technical Manuals
+ Maintain regular dialogue, informing and advising on both positive and negative factors impacting the business
+ Facilitate strong internal collaboration between Sales, Service Quality, and Operations and build relationships with the Shared Services functions
+ Maintain effective communications with all key stakeholders both internal and where appropriate external
+ Clearly communicate expectations, roles and responsibilities to their reports
REQUIRED:
+ 10 years+ experience within Fishing, Drilling Tools Rental essential
+ Minimum 2 years P&L experience
+ Sponsorship is not available therefore eligibility to work in Egypt without a visa is essential.
+ Good understanding of Engineering, Service Quality and Sales
+ Ability to accurately assess, solve, implement, and communicate solutions to problems
+ Understanding of continuous improvement
+ Demonstrated ability to work in a global matrix organization
+ Excellent leadership, strong interpersonal, negotiating, influencing and planning skills
+ Team player
+ Fluent English both written and verbal
Qualifications:
+ Bachelor's degree in an Engineering or Scientific discipline or equivalent experience
#LI-MD1
Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.
When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.
Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Prepare business plans and forecasting budgets
- Monitor and evaluate performance levels of employees
- Develop and maintain strong and supportive relationships with clients
- Develop and prepare all periodic progress, engineering and management reports
- Ensure that operational activities meet and integrate with the organizational requirements for HSEQ, legal and statutory requirements and general duty of care