355 E Commerce jobs in Egypt

Company Description

Transsion Holdings is committed to being the preferred provider of smart terminal products and mobile internet services for consumers in emerging markets. With brands like
Tecno, oraimo, itel, and Infinix
, Transsion offers smartphones, digital accessories, home appliances, and aftersales services. The company has a global presence and is known for its innovative products and services tailored to local markets.

Role Description

We are looking for an
E-commerce Customer Service Supervisor
to join our
oraimo team
. This role requires both team leadership and hands-on e-commerce operation experience to support online sales growth.

Key Responsibilities:

1. Lead, supervise, and motivate the customer service team by developing daily/weekly work plans, assigning tasks, and ensuring efficient execution in alignment with HQ requirements.
2. Supervise the team's complaint-handling quality, response speed, and customer satisfaction, while providing feedback and improvement plans to the team and HQ regularly.
3. Analyze customer complaints and recurring issues, optimize service processes, and promote cross-department collaboration to solve systemic pain points.
4. Personally handle high-priority or escalated complaints, provide solutions, and ensure closed-loop follow-up.
5. Develop standardized response plans (SOPs) for the team to improve efficiency and reduce recurrence of similar issues.
6. Monitor team KPIs (average handling time, resolution rate, attendance rate, etc.), prepare regular reports, and propose improvement measures.
7. Communicate with PM, IT, Sales, and other departments to resolve customer complaints and implement reasonable customer feedback.

8. Handle e-commerce operations
   , including:

9. Website operation and e-commerce platforms management (Amazon, Noon, Shopify, etc.).

10. Product management, listing creation, publishing, and updates.
11. SEO optimization and online sales growth strategies.
12. Translation and creative marketing content preparation.
13. Coordinating with agents regarding product prices and customer orders.

Qualifications:

• Excellent communication skills (written and verbal).
• Strong problem-solving and conflict-resolution skills.
• Proficiency in CRM tools, Microsoft Office Suite, and e-commerce platforms (Amazon, Noon, Shopify, etc.).
• Practical knowledge of SEO optimization and product listing management.
• Ability to multitask and handle high-pressure situations.
• Experience in translation and marketing creativity for e-commerce content.
• A friendly, patient, and empathetic attitude towards customers.
• Must be bilingual or multilingual (with fluent English speaking and writing).

If you are interested in joining our talented team:

Kindly send your updated C.V. to:

Please mention the job title in the email subject.

Company Description

EgyGamer is a fast-paced, forward-thinking, and dynamic internet-based retailer of video games and entertainment products. Operating from our head office in Giza, we specialize in all major consoles including Microsoft Xbox 360, PlayStation 3, PlayStation 4, Xbox One, and Nintendo Switch. As a young and vibrant company, we foster a collaborative environment where staff are hands-on and committed to helping each other achieve our goals.

Role Description

This is a full-time, on-site role for an E-commerce Specialist located in Qesm 2nd 6 October. The E-commerce Specialist will manage the day-to-day operations of the online store. Responsibilities include monitoring inventory levels, optimizing product listings, analyzing sales data, managing customer service interactions, and implementing marketing strategies to drive sales. The role requires close collaboration with other team members to ensure a seamless customer experience.

Qualifications

• Strong Analytical and E-Commerce skills
• Excellent Customer Service and Communication skills
• Experience in Sales and Marketing
• Attention to detail and the ability to multitask
• Relevant experience in the video game industry is a plus
• Bachelor's degree in Business, Marketing, or a related field

Key Responsibilities:

1. Product & Merchandising Management

• Oversee all aspects of online product management including listings, pricing, stock availability, and categorization.
• Create and maintain accurate and SEO-optimized product titles, descriptions, and attributes.
• Ensure product images, specifications, and details align with brand guidelines and enhance conversion.
• Develop and implement e-commerce merchandising strategies to maximize sales and average order value (AOV).
• Plan product launches, promotions, and seasonal updates in coordination with marketing and supply chain teams.

2. E-Commerce Analytics & Insights

• Monitor key performance metrics such as traffic, conversion rate, bounce rate, CTR, and sales trends.
• Conduct detailed analysis of online performance and user behavior using tools like Google Analytics, Shopify Analytics, and Meta Business Insights.
• Generate actionable insights and recommendations to improve site performance and sales.
• Evaluate market trends, consumer behavior, and competitor activity to identify opportunities and gaps.
• Provide regular reports to management with insights and improvement plans.

3. Market & Competitor Research

• Conduct continuous benchmarking of competitors' product assortment, pricing, and promotional strategies.
• Identify industry trends, new technologies, and best practices in e-commerce and digital retail.
• Recommend data-driven actions to enhance competitiveness and customer satisfaction.

4. Platform Management (Shopify)

• Manage the Shopify store backend including product uploads, collections, filters, and app integrations.
• Optimize site architecture, navigation, and UX/UI for a seamless customer journey.
• Collaborate with design and development teams to enhance site speed, mobile responsiveness, and checkout flow.
• Troubleshoot and resolve platform issues promptly to ensure optimal store performance.

5. SEO & Content Optimization

• Implement on-page SEO best practices for product and category pages to increase organic visibility.
• Collaborate with content and marketing teams to develop keyword-rich content and improve search rankings.
• Monitor SEO performance and continuously enhance product discoverability and ranking.

6. Conversion Rate Optimization (CRO) & UX/UI

• Conduct A/B testing and usability studies to improve the online shopping experience.
• Optimize banners, landing pages, and product placements based on user behavior.
• Recommend improvements for website layout, navigation, and content presentation to drive engagement and conversions.

Qualifications & Skills:

• Bachelor's degree in Marketing, Business Administration, E-Commerce, or related field.
• 4–7 years of experience in e-commerce management, preferably within retail, fashion, or consumer goods.
• Strong experience in Shopify (or similar e-commerce CMS).
• Solid understanding of UX/UI principles, web analytics, and SEO.
• Proficiency in tools such as Google Analytics, Meta Ads Manager, Hotjar, and Excel/Google Sheets.
• Analytical mindset with the ability to translate data into actionable insights.
• Excellent communication, time management, and project coordination skills.
• Attention to detail and passion for delivering exceptional online shopping experiences.

Key Performance Indicators (KPIs):

• Online sales growth and conversion rate improvement.
• Product listing accuracy and optimization score.
• SEO ranking and organic traffic growth.
• Bounce rate reduction and average session duration.

Company Description

Iconnexs is a dynamic and innovative Business Consultation Agency dedicated to connecting exceptional talent with outstanding opportunities. We specialize in providing top-notch services and strategic business consultation to organizations of all sizes. With a commitment to excellence, integrity, and professionalism, Iconnexs is devoted to elevating business operations and success for clients worldwide.

Role Description

This is a full-time on-site role for an E-commerce Specialist located in Cairo, Egypt. The E-commerce Specialist will be responsible for managing online sales activities, analyzing market trends, optimizing product listings, and ensuring customer satisfaction. Daily tasks will include monitoring website performance, handling customer inquiries, and collaborating with the marketing and sales teams to enhance the online shopping experience and drive sales growth.

Qualifications

• Strong E-Commerce and Sales skills
• Excellent Analytical Skills
• Effective Customer Service skills
• Strong Communication skills
• Ability to work independently and manage multiple tasks
• Experience with e-commerce platforms and tools
• Relevant degree in Business, Marketing, or related field preferred

Nasoft is hiring for Makaseb, a specialized E-commerce and Digital Marketing company serving the Gulf markets.

Join a dynamic, innovative team that's shaping the future of digital commerce across the region.

Responsibilities:

• Set up and manage online store pages on CMS platforms (such as Shopify, WooCommerce, Zid).
• Regularly update and maintain product listings and content.
• Coordinate domain connection and basic DNS setup when needed.
• Create simple and visually appealing designs using tools like Canva or other image editing software.
• Prepare professional emails using platforms like Google Workspace or Zoho.
• Collaborate with internal teams to ensure campaigns and product launches are aligned with business goals.
• Monitor website performance and suggest optimizations to improve user experience and conversion.
• Work on multiple tasks or projects simultaneously with good time management.
• Apply understanding of e-commerce workflows and best practices to enhance store performance.
• Utilize basic HTML/CSS knowledge for minor web adjustments if required.
• Use Excel to manage, clean, and analyze product or performance data.

• Bachelor's degree in Computer Science or a related field.
• 1+ years of experience in e-commerce, online retail, or similar digital platforms.
• Familiarity with content management systems (CMS) like Shopify, WooCommerce, or Zid.
• Understanding of domain/DNS basics.
• Experience with design tools (e.g., Canva) and image editing.
• Proficiency in email tools such as Google Workspace or Zoho.
• Ability to multitask and manage various e-commerce operations.
• Knowledge of HTML and CSS is a plus.
• Proficient in Microsoft Excel and comfortable working with data.

Benefits & Working Conditions:

Working days: 5 days

Working Hours: (From 9:00 am to 6:00 pm)

Health, and social insurance.

Learning & Development.

Gym Subscription Discount

Location: El-Sheikh Zayed (Onsite)

Job Title:

E-commerce Operations & Fulfillment Manager

Job Purpose:

The E-commerce Operations & Fulfillment Manager is responsible for overseeing and optimizing the end-to-end order lifecycle — from order processing to last-mile delivery — ensuring operational efficiency, timely fulfillment, cost control, and excellent customer satisfaction. This role involves managing the fulfillment team, coordinating with multiple departments (Customer Service, Marketing, Inventory, Procurement, and Logistics), and implementing process improvements to support the company's e-commerce growth strategy.

Key Responsibilities:
1. Order Management & Fulfillment

• Supervise the daily operations of order processing, packaging, and dispatching to ensure timely and accurate deliveries.
• Monitor and manage order flow through systems (Shopify, ERP, WMS, Fulfillment Platforms) to ensure all orders are fulfilled within SLA.
• Ensure fulfillment accuracy and address order discrepancies (wrong items, missing items, out-of-stock issues).

2. Inventory & Stock Coordination

• Coordinate with the warehouse and inventory teams to ensure optimal stock levels for smooth operations.
• Oversee stock movements, cycle counts, and inventory reconciliations.
• Implement proactive measures to avoid stockouts or overstock situations.

3. Logistics & Last-Mile Delivery

• Manage relationships with local and international shipping partners, negotiating rates and performance KPIs.
• Track and monitor shipments, handling delays, lost shipments, and damaged goods cases.
• Ensure returns and exchanges are processed efficiently in line with company policies.

4. Team Management & Performance

• Lead and mentor the operations & fulfillment team, setting clear targets and KPIs.
• Conduct regular performance reviews, training, and skills development.
• Allocate resources and assign tasks to maximize productivity.

5. Process Optimization & Reporting

• Identify bottlenecks in fulfillment and propose process improvements.
• Monitor operational KPIs such as order lead time, delivery success rate, and fulfillment cost per order.
• Prepare regular performance and cost analysis reports for management.

6. Cross-Functional Collaboration

• Work closely with the Customer Service team to resolve escalations and improve post-purchase customer experience.
• Collaborate with Marketing and Sales teams to prepare for campaigns, product launches, and seasonal peaks.
• Coordinate with Finance for reconciliation of COD payments and shipping invoices.

Qualifications & Requirements:

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or related field.
• Minimum 5 years of experience in e-commerce operations, fulfillment, or logistics (fashion retail preferred).
• Strong understanding of e-commerce platforms (Shopify, Magento, WooCommerce) and fulfillment systems.
• Excellent leadership, problem-solving, and analytical skills.
• Strong negotiation and vendor management capabilities.
• Fluent in English; Arabic proficiency is a plus.

Key Competencies:

• Operational Excellence
  – Focused on efficiency, accuracy, and continuous improvement.
• Customer Centricity
  – Committed to enhancing customer satisfaction.
• Leadership
  – Ability to manage and motivate diverse teams.
• Analytical Skills
  – Data-driven decision-making.
• Communication Skills
  – Clear, professional, and persuasive.

NOK Human Capital is hiring:
Site Merchandiser

Location:
New Cairo

Contract Duration:
1 Year

One of the biggest multinational E-commerce companies

Responsibilities

• Act as the business owner for the category, possessing a complete understanding of internal and external variables that impact your business.
• Have a thorough understanding of the industry, seasonality and business trends/events, and continually monitor competitor/industry developments.
• Have a complete understanding of the customer needs, both existing and potential, and use that knowledge to advocate for and drive delivery of site features that provide company's customers with an unparalleled shopping experience.
• Manage vendor relationships - manage supplier/partner contracts, manage day-to-day relationships, and negotiate and secure marketing funds.
• Create business plans for new opportunities and develop and execute project plans for the launch of new features, incorporating merchandising and pricing strategies.
• Coordinate cross-functional teams, and communicate with internal and external vendors, while meeting tight deadlines.

Basic Qualifications

• Bachelor's degree
• 3+ years of relevant experience in retail, operations, product or program management, and/or business management.
• Proven experience leading cross-functional projects.
• Influencing abilities and vendor management experience

Preferred Qualifications

• Good analytical abilities and quantitative skills
• High threshold for working in an ambiguous, fast paced environment start-up like environment figuring it out and adapting as you go
• A willingness to roll up sleeves to get it done
• Ability to think and lead in a high-energy, fast-paced environment Comfortable with hands-on management of tasks, and proven ability to manage multiple, competing priorities simultaneously
• Proficient in Excel

About us

Hello Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy.

Who we are:

We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.

In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc.

With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.

Join our family today.

Together, we'll make travel better.

JOB SCOPE

To manage and grow the official Airport marketplace (web & mobile) under PPG's management. To maximize online sales of airport services through effective e-commerce operations, digital marketing, and customer engagement strategies. To ensure smooth booking journeys, optimize revenue, and deliver excellent customer experiences.

JOB RESPONSIBILITIES

1. E-Commerce Sales & Operations
2. • Manage day-to-day e-commerce operations, ensuring all services are accurately listed and updated.
3. • Deliver online sales targets and manage the P&L of the digital channel.
4. • Ensure seamless booking, payment, and confirmation processes.
5. Digital Marketing & Promotions
6. • Design and execute marketing campaigns across SEO, SEM, social media, and email.
7. • Implement seasonal promotions, loyalty campaigns, and bundled offers.
8. • Drive customer acquisition and retention while optimizing marketing spend.
9. Platform Performance & Customer Journey
10. • Collaborate with IT and Product teams to enhance UX/UI and booking flow.
11. • Monitor analytics to improve conversion rates and reduce cart abandonment.
12. • Optimize average order value (AOV) and upselling opportunities.
13. Analytics & Reporting
14. • Track KPIs including traffic, conversion, revenue, and engagement.
15. • Prepare weekly and monthly reports for management and airport stakeholders.
16. • Translate insights into actions for growth and optimization.
17. Customer Engagement & Retention
18. • Manage CRM campaigns to build loyalty and repeat purchases.
19. • Coordinate with operations and customer service for fast issue resolution.
20. • Monitor customer reviews and feedback, implementing improvements.
21. Partnerships & Business Growth
22. • Develop co-branded campaigns with airlines, banks, and loyalty partners.
23. • Explore new distribution channels to increase reach.
24. • Support Airport and PPG initiatives for service innovation and growth.

KEY PERFORMANCE INDICATORS (KPI)

• Online sales revenue vs. target.
• Average order value (AOV).
• Website/app traffic growth.
• Repeat purchase rate and loyalty penetration.

What you'll need:

• University degree in Marketing, eCommerce, Statistics, or a relevant discipline
• Minimum 7 years in an eCommerce or a digital marketing role driving performance with solid business results (min. 3 years in a supervisory position)
• Proficiency in web analytics and reporting tools such as Google Analytics, or similar, is compulsory, with strong understanding of ROI and web conversion metrics
• Strong knowledge of Attribution modelling, website speed optimization, A/B testing, conversion management, sales journey optimization, traffic analysis and reporting tools
• Experience in CMS, CRM or marketing automation software, such as Salesforce, Microsoft Dynamics, Marketo, Kentico, Adobe Marketing Cloud, is a plus
• Technologically savvy, up-to-date with current online marketing concepts, key trends, strategy and best practices
• Energetic self-starter, hands-on team player
• Ability to think on your feet and problem solve in a fast-paced environment
• Highly analytical, data-driven, results-oriented and ability to deliver actionable recommendations through data analysis to influence business decisions and develop strategies
• Excellent attention to details and strong work ethics
• Excellent communication and interpersonal skills with good command of written and spoken English and Arabic.

We Are Hiring E-commerce Specialist - Cairo (Fustat|) Kandeel Industry & Trade

About Us:

Kandeel Industry & Trade is a premier player in Egypt's cosmetics and distribution sector, known for excellence and innovation. We are expanding our digital team and looking for a talented E-commerce Specialist to drive our online sales growth.

Role Overview:

As an E-commerce Specialist, you will manage and optimize our presence on key online marketplaces, ensuring a seamless customer experience and maximizing sales performance.

Key Responsibilities:

• Manage day-to-day operations on platforms like "Jumia, Amazon, Noon, and Facebook".

• Optimize product listings, descriptions, and visuals to enhance visibility and conversion.

• Monitor inventory levels and coordinate with logistics for timely order fulfillment.

• Analyze sales data and customer feedback to identify trends and opportunities.

• Implement digital marketing strategies to drive traffic and engagement.

Requirements:

• 1-3 years of hands-on experience in e-commerce management.

• Proven expertise in managing "Jumia, Amazon, Noon, and Facebook" platforms.

• Strong analytical skills and familiarity with e-commerce analytics tools.

• Excellent communication and organizational skills.

• Bachelor's degree in Marketing, Business, or a related field.

What We Offer:

• Competitive salary and performance-based incentives.

• Comprehensive medical and social insurance.

• Opportunities for professional growth and development.

• Dynamic and supportive work environment.

How to Apply:

Interested candidates are invited to send their CV to with the subject line: "E-commerce Specialist Application".