1,152 Customer Support Representative jobs in Egypt

Company Description

Dimofinf, founded in 1998, has over 21 years of experience in providing internet solutions and has gained the trust of more than 35,000 clients in the MENA region. As the first company to launch the Arabic language content management system (Dimofinf CMS), Dimofinf facilitates the management of its clients' websites. Trusted by governmental agencies for hosting servers and CMS, Dimofinf is authorized by Lease Web, a leading data center based in Holland. Our team includes powerful engineers, a 24/7 customer care and support team, skilled programmers and developers, and a creative project team. To learn more, visit

Role Description

This is a full-time on-site role for a Technical Customer Support Representative located in Qesm 1st Nasser City. The Technical Customer Support Representative will be responsible for resolving customer issues, providing technical support, troubleshooting, ensuring customer satisfaction, and maintaining clear communication with clients.

Job Qualifications

• At least 3 years
  Experience in Technical Support
• Bachelor's degree in a relevant field is preferred
• Technical experience in software Networking & Hosting Companies is a
  MUST
  .
• Strong Communication skills
• Excellent problem-solving abilities
• Experience in a technical support role is a
  PLUS
• Ability to work effectively in a team environment

Main Responsibilities:

• Reply and respond to all Tickets on our System
• Ability to diagnose and troubleshoot basic technical issues
• Ability to provide step-by-step technical help, both written and verbal
• Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issues

Company Description

VXI Global Solutions is a leader in BPO services, customer experience, and digital solutions. Founded in 1998, VXI has over 43,000 employees across more than 40 locations worldwide. The company provides omnichannel and multilingual support, software development, quality assurance, and process excellence to top global brands. VXI, backed by Bain Capital, is one of the fastest growing, privately held business services organizations in the U.S. and the Philippines.

Role Description

This is a full-time, on-site role located in Cairo for a Customer Support Representative. The Customer Support Representative will be responsible for handling customer inquiries, ensuring customer satisfaction, and delivering exceptional customer service. Daily tasks include troubleshooting customer issues and providing support through various communication channels.

Qualifications

• Customer Support and Customer Service skills
• Customer Satisfaction and Communication skills
• Troubleshooting skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced environment and meet targets
• Experience with CRM software and systems is a plus
• High school diploma or equivalent; associate degree or higher preferred

Join our team

Technical Support Agent (Voice & Chat)

Rotational Shifts & 2 Days Off

Monthly Incentives

Fully paid training

Net Salary :11 K to 14 K (based on English level)

Requirements
:

• English level B2 / C1
• Technical background

Location : Maadi

Company Description

ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East. We specialize in providing high-value, customized BPO services tailored to meet the unique needs of each customer, helping them focus on their core businesses. ETISAL International is committed to offering top-notch quality through a global coverage, understanding of various cultures, and implementation of industry best practices. Our goal is to continuously enhance our management and operational standards, ensuring transparency, flexibility, and integrity in all our activities.

Role Description

This is a full-time on-site role for a Customer Support Representative located in Cairo, Egypt. The Customer Support Representative will be responsible for handling customer inquiries, providing excellent customer service, and ensuring customer satisfaction. Daily tasks include troubleshooting issues, communicating effectively with customers through various channels, and maintaining detailed records of customer interactions.

Qualifications

• Customer Support and Customer Service skills
• Excellent Communication and Customer Satisfaction skills
• Troubleshooting skills
• Strong interpersonal and problem-solving abilities
• Proficiency in using customer support software and tools
• Ability to work independently and as part of a team
• Previous experience in a similar role is a plus
• Bachelor's degree in any relevant field is preferred

ITXPROS is looking for a Customer Support Representative
, a customer service advisor who is often a client's primary point of contact. Your duties and responsibilities include answering and managing incoming calls and customer service inquiries via WhatsApp, text messages, and live chat; identifying and assessing customer needs and coordinating with your colleagues in different departments to achieve customer satisfaction.

Job Title:
Customer Support Representative

Job Type:
Full-time

Supervisor:
VP of Customer Support – Customer Support Team Leader

Reporting To:
VP of Customer Support – Customer Support Team Leader

Place of Performance:
Office-based (New Cairo).

About our company:

ITXPROS is a Digital Dentistry company currently focused on implant-guided surgery.

We are based in the United States and operating from Cairo, Egypt. The company specializes in Implant Treatment planning & CAD/CAM designing to help dentists and dental labs with their surgical & dental procedures, so we all work to draw a perfect smile on each patient

At ITXPROS, we are family, team & partners. We believe amazing things can happen when we work together in an environment where everyone feels a true sense of belonging and their ideas are heard. Join us and help make an impact on the future.

Responsibilities:

• Respond to inquiries – over the phone, via email, and through the live chat from the staff and clients.

• Follow up on missing items required for the progression of client orders (cases).

• Make outbound calls depending on client case requirements.

• Build a strong relationship with clients to ensure their satisfaction.

• Follow up with clients on surgeries and cases after fulfillment.

• Upload files needed for cases from clients' PCs.

• Basic Troubleshooting of planning software.

• Monitor case flow and identify show stoppers.

• Communicate client needs to the corresponding teams.

• Report any issues found by analyzing the workflow, aiming for enhancements.

• Learn and understand the products and services that the company provides.

• Learn and understand our internal workflow and case life cycle in detail.

• Document useful information about technical issues and important insights that could be gathered from discussions with clients.

• Share feature requests and effective workarounds with team members

• Inform customers about new features and functionalities

• Train clients on the company's workflow and digital tools.

Qualifications and Skills:

• Fluency in spoken and written English is a must.

• Bachelor's Degree.

• 1+ Experience in a Customer Support Role.

• Military service exemption or completion.

• Time management skills.

• Excellent communication skills.

• Multitasking.

• Attention to detail.

• Outgoing and proactive qualities.

• Punctuality.

• Basic computer and Microsoft Office knowledge.

Benefits:

• Salary, uncapped commissions, and annual bonuses are paid in US dollars.

• Medical and social insurance.

• Annual Gym Membership (Gold's Gym).

• Culture - Casual work environment.

• Being part of a family of exceptionally talented people.

About Us:

We are a growing skincare brand focused on luxury, natural products. We re looking for a professional and friendly Customer Service Representative to join our team and be the first point of contact with our customers.

Key Responsibilities:

• Handle customer inquiries via phone, WhatsApp, and social media.
• Record and process customer orders accurately.
• Follow up on orders and resolve any delivery issues.
• Maintain a professional and friendly tone in all communications.
• Handle complaints and returns according to company policy.

• Requirements:
• Residing in or near Tagamoa.
• Previous customer service experience preferred.
• Strong communication skills in Arabic and English
• Proficiency with basic computer and WhatsApp Business tools

• Ability to work under pressure and handle multiple tasks.

• Working Hours:

• Full-time, 6 days/week (with one day off).

• Working hours: 10:00 AM 6:00 PM.

• Benefits:

• Competitive salary (based on experience).
• Monthly performance bonus.
• Growth opportunities in a fast-expanding brand.

Customer Support Agent

Primary Role: First‑line contact for customers via chat, email & phone

Core Tasks:

Answer questions, troubleshoot issues, and provide product guidance

Log all interactions in CRM; open, track, and escalate tickets as needed

Follow up to ensure timely resolution and customer satisfaction

Tone & Etiquette: Maintain friendly, professional communication; uphold company policies

Collaboration: Coordinate with product, tech, and sales teams to relay feedback and resolve complex cases

Required Skills: Clear written & verbal communication, problem‑solving, basic tech/CRM literacy, customer‑centric mindset

Company Description

Sutherland Healthcare Solutions is an experience-led digital transformation company that optimizes healthcare's financial and clinical performance. Our mission is to deliver exceptionally engineered experiences for customers and employees that continue to delight. For over 35 years, we have delivered measurable results and accelerated growth through our AI-based products and platforms. We are a global team of professionals committed to operational effectiveness and cultural integration, known as One Sutherland. #MakeDigitalHuman

Role Description

This is a full-time, on-site role for a Customer Service Representative located in Cairo, Egypt. The Customer Service Representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, and troubleshooting issues. Daily tasks include responding to customer inquiries, resolving complaints, and maintaining accurate records of customer interactions. The representative will also collaborate with other team members to enhance the customer experience.

Qualifications

• Customer Support and Customer Service skills
• Customer Satisfaction skills
• Communication and Troubleshooting skills
• Ability to handle high-volume inquiries and multitask effectively
• Proficiency in using customer service software and tools
• Excellent problem-solving skills and attention to detail
• Ability to work well in a team and adapt to a fast-paced environment
• Previous experience in a customer service role is beneficial
• Bachelor's degree in Business, Communications, or a related field is a plus

Job Roles:

Customer Service/Support

About the Job

An International Company based in the United States is seeking Customer Service agents for the office in Nasr City Cairo, Egypt

Agents are required to be able to perform all the following tasks on a daily basis:

• Respond to customer queries in a timely and accurate way, via phone, email, or Video calls.
• Identify customer needs and help customers use specific features.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their technical issues are resolved.
• Chat with customers on our website
• Video calls with our customers to help them out
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchanges
• Selecting and explaining the best solution to solve the customer's problem
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up daily.

Job Requirements

• Fluency in English Language is a must. An American Accent is Highly Preferred
• Also fluency in Spanish is Optional.
• College degree purely in English language is a highly preferred
• Fast typing on Keyboard for responding to emails
• Excellent basic computer skills
• Career oriented and always putting work first
• Preferred customer support experience
• Excellent communication skills
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multitask, prioritize and manage time effectively

Job Types: Full-time, Contract, Permanent

Pay: E£28, E£32,000.00 per month