14 Customer Service jobs in Sheikh Zayed City

Description
**Customer Service Associate**
Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead, we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
**What will you do as a Customer Service Associate?**
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for our Arabic and/or English speaking customers by answering their requests through phone, chat and/or email - this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
**What are your hours?**
This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
Basic Qualifications
**What qualifications do we need from you?**
- Minimum age: 18 years old
- Have the right to work in Egypt
- Minimum qualification of a high school degree - Passed
- Strong communication skills in (English & Arabic) (both written and oral fluency)
- Experience working with a computer
- The availability to work varying shifts from Monday to Sunday within our operating hours
- Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
**What strengths will you bring?**
- Hard-working, articulate, and detail-oriented
- Friendly and customer-focused in every situation
- Ability to learn quickly and embrace change
- Comfortable multi-tasking in a high-energy environment.
**What benefits will you receive?**
One of the great things about joining Amazon's Customer Service team is that you don't need past experience in customer service. You'll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
+ Social Insurance
+ Medical Insurance
+ Transportation: we will continue to provide 1-way night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop off points every 30 min:
+ Gas station beside bloom bank
+ Downtown Street
**If this role sounds like it's for you, then click on the link below to start the application process** !
You'll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
If successful, we will contact you about next steps!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

, Permanent

Job Title: Customer Service Agent

Company: RayaCX

Location: Cairo, Egypt

Contract Details: Full-time, Permanent

RayaCX is a leading customer experience management company based in Cairo, Egypt. We are looking for a highly motivated and customer-oriented individual to join our team as a Customer Service Agent.

As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients. You will handle a variety of customer inquiries, complaints, and requests through various communication channels such as phone, email, and social media. Your main goal will be to ensure customer satisfaction and retention by providing timely and accurate responses and solutions.

Responsibilities:

- Respond to customer inquiries, complaints, and requests in a timely and professional manner

- Provide accurate information about products, services, and company policies

- Identify and escalate priority issues to the appropriate department

- Maintain a high level of customer satisfaction and retention

- Keep records of customer interactions and transactions

- Follow up with customers to ensure their issues are resolved

- Collaborate with team members to improve customer service processes

- Meet or exceed performance targets and goals

- Continuously seek ways to improve the customer experience

Requirements:

- High school diploma or equivalent

- Proven customer service experience

- Excellent communication skills, both verbal and written

- Ability to handle stressful situations with patience and professionalism

- Strong problem-solving and decision-making skills

- Good time management and organizational skills

- Proficient in Microsoft Office and customer service software

- Fluent in English and Arabic

- Availability to work flexible hours, including weekends and holidays

- Previous experience in a call center or customer service role is a plus

We Offer:

- Competitive salary and benefits package

- Opportunities for career growth and development

- A positive and dynamic work environment

- Comprehensive training and support

- Employee discounts and perks

If you are passionate about providing exceptional customer service and have the required skills and experience, we would love to hear from you! Join our team at RayaCX and be a part of shaping the future of customer experience management in Egypt. Apply now!

Job Description:

RayaCX is a leading customer experience management company based in Cairo, Egypt. We are currently seeking a customer service agent to join our team on a full-time basis.

As a Customer Service Agent you will be responsible for providing expert advice and guidance to our clients in the telecommunication industry. You will work closely with our clients to understand their needs and provide solutions that will improve their customer experience and drive business growth.

Key Responsibilities:

- Act as a subject matter expert in the telecommunication industry, staying up-to-date with the latest trends and developments.

- Provide expert advice and guidance to clients on telecommunication products and services.

- Develop and implement strategies to improve customer experience and increase customer satisfaction.

- Collaborate with cross-functional teams to design and implement new telecommunication processes and systems.

- Monitor and evaluate the effectiveness of implemented solutions and make recommendations for further improvements.

- Stay updated on industry regulations and compliance requirements and ensure clients are in compliance.

- Build and maintain strong relationships with clients, providing ongoing support and addressing any concerns or issues.

- Stay updated on competitor activities and market trends to make recommendations for staying competitive.

Requirements:

- Bachelor's degree

- Proven track record of providing expert advice and guidance to clients.

- Strong understanding of telecommunication products and services.

- Excellent communication and interpersonal skills.

- Ability to analyze data and provide insights and recommendations.

- Strong project management skills.

- Ability to work independently and in a team environment.

- Fluent in English and Arabic.

If you are a highly motivated and experienced Customer Service Agent looking to join a dynamic and growing company, we would love to hear from you. Apply now to join our team at RayaCX in Maadi, Cairo, Egypt.

**Position Purpose**

The jobholder will act as a liaison, provide program-related information, answer to queries and concerns, and carry out administrative duties

**Duties and Responsibilities**
- Liaise with pharmacies, patients and other involved stakeholders in the program
- Cost-sharing solution administration.
- Work closely with the Program team to secure patient file approval.
- Ensure that current patients receive their medications quickly and efficiently
- Coordinate with the Program team to prepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance.
- Maintain and update electronic Program files, including patient and quality assurance data.
- Conduct administrative duties for the office.
- Manage the inbound and outbound calls and responding to patient inquiries and concerns
- Providing patients with the organization and program related information

**Relationships**
- Work closely with the management team in the region.
- Reporting to the Program Manager in the region
- Work with the related divisions of Axios
- Maintain ongoing and frequent communication with Axios staff including Axios global staff.

**Competencies**
- Application of job Knowledge
- Concern for Order and Quality
- Adaptability and flexibility
- Dependability
- Teamwork

**Educational Background and Experience**
- Any Degree where medical or public health background is preferred
- 0 to 2 years working experience in an administrative role is ideal
- Good command of both spoken and written English and Arabic
- Experience in data entry, monitoring and management
- Knowledge of fieldwork desirable

**Job Circumstances**
- The position is based in our regional office, and it does entail frequent travel to Clients, partners and Pharmacies which may be outside your designated region.
- Flexibility inability to travel as well as working hours is essential

Description
The CS Data Analyst will support the rapid growth of Customer Service Org by developing business metrics, mining data to uncover consumer insights and business opportunity, and also partnering with internal stakeholders to drive the business. This role requires an individual with excellent understanding of SQL and query development, good business acumen and the ability to work with multiple teams and stakeholders. Successful candidate will be a self-starter comfortable with ambiguity, will have strong attention to detail, and will be comfortable working in fast-paced and dynamic environment.
Additional locations include: Amman-Jordan
Key job responsibilities
- Understanding data and using automated, tools to extract data from databases.
- Designing of queries and generation of reports, dashboards and maintenance of data integrity.
- Plan and execute multiple projects, collaborating cross functionally/geographically.
- Complete ad hoc data retrieval and analysis using relational databases, Excel and other data management systems to fetch raw data and analyze it to prepare insightful reports.
- Deep dive into the data to capture defects and surface improvement opportunities using visualization, charts and graphs.
- Support CS Operations during large scale feature, product and business launches.
- Data collection and entry as needed. Data mining and problem solving.
- Timely communication with team and Stakeholders on progress updates.
About the team
Amazon's mission is to be Earth's most customer-centric company. We work towards a single goal: which is to ensure the best experience for our customers. To achieve this, Amazon Middle East Customer Service (CS) is looking for a Data Analyst who analyzes Customer Service (CS) operational data to identify trends and deliver actionable insights. This role creates performance reports, identifies customer pain points through data analysis, and recommends solutions to improve customer experience. The analyst works closely with CS teams to implement data-driven improvements.
Basic Qualifications
- Strong mathematical skills to help collect, measure, organize and analyze data.
- Strong Analytical and logical thinking to decode issues with data.
- Experience defining requirements and using data and metrics to generate business insights.
- Technical skills - Advanced proficiency in SQL/ETL, Microsoft Excel, and statistical analysis tools and techniques.-Experience with data visualization using QuickSight, Tableau, or similar tools.
- Strong Analytical skills - has ability to start from ambiguous problem statements, identify and access relevant data, make appropriate assumptions, perform insightful analysis and draw conclusion relevant to the business problem.
- Ability to present information professionally & concisely with supporting data.
- Ability to work effectively & independently in a fast-paced environment with tight deadlines.
- Excellent verbal and written communications skills are a must, as well as the ability to work effectively with multiple teams and stakeholders.
Preferred Qualifications
- Bachelor's degree in Engineering, Mathematics, Statistics or similar quantitative discipline
- 2-3 years in relevant experience as Business Analyst or equivalent
- Background in e-commerce, retail, telecommunications, customer operations
- Awareness and experience of automating workflows and mechanisms
- SQL and analytical tools and techniques
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

High School or equivalent diploma
- Previous experience in Customer Service
- Ability to effectively prioritize work time to ensure efficiency
- Experience with Windows Operating Systems and Microsoft Outlook
- Familiarity with multiple web browsers, data base searching and instant messenger tools

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.

We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised.

The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.

Key job responsibilities
As a Delivery Station Customer Service Associate, you will be responsible for:

- Empathizing with and prioritizing customer needs
- Upholding company values and respecting every customer
- Resolving issues and setting appropriate expectations with customers
- Clearly understanding and responding appropriately to the issues that customers present
- Consistently composing grammatically correct, concise, and accurate written responses to customer issues
- Approaching problems logically and with good judgment to ensure the appropriate customer outcome
- Making quick and effective decisions on behalf of the customer
- Working a flexible Full-Time (40+ hours per week) schedule

Performing the following tasks, with or without reasonable accommodation
- Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
- Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

A day in the life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon. Operating at the heart of Amazon’s logistics, you’ll develop logístical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

About the team
Our mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues. Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.

Cairo, EGY
- Arabic Speaker
- Bachelor Degree or equivalent work
- related experience
- Proficiency in verbal and written communication skills
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators
- Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Description
We are Amazon's Tech Support Executive Customer Relations group and work on behalf of Senior Leaders to resolve complex customer problems and prevent similar issues from happening again, owning Digital, Device & Alexa executive customer escalations globally.
The Senior ECR Specialist is a key point of contact for relevant business and development teams, and will support them on resolution of executive escalations they own, but require CS support.
Language skills are especially important, as this person will create succinct write-ups in a narrative style format for senior leaders. The successful candidate must also have the ability to research complex use cases that involves multiple customer contacts and determining the root cause(s) for the issue.
The core functions of the Senior ECR Specialist include:
- Resolve Customer Trust Escalations related to Amazon Brand, data regulation, or privacy concerns, driving tech investigation to identify root cause and restoring the customer's trust in devices
- Support the managers on the day to day VP Inquiries owning the investigation of an escalation from start to end, including preparing the final responses to senior leaders, following the narrative style format
- Dive deep into customer problems, building the entire history of customer contacts, to determine root cause
- Contact the customer directly to gather data for root cause analysis, troubleshooting, and close the case for the customer
- Conduct data queries and general data analytics related to escalations the team is handling
- Manage process improvement initiatives, including the scoping and implementation of projects stemming from escalations
- Effectively communicate with both internal and external customers by adjusting your communication style to your audience
- Create and document new processes to efficiently handle escalations and ensure that the D2AS Escalations Domain in KC is up to date
- Serves as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, and adherence to company policies and a commitment to excellent customer service
- Successfully completes approved special projects as assigned
Basic Qualifications
- Fluency in Arabic, English and German (spoken and written)
- Must be in good standing
- Experience with MS Office and CSC customer service tool set
- Bachelor's degree or 2 years Amazon Experience
- Experience interpreting and communicating analytics
- Experience communicating technical concepts to a non-technical audience
- Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment
- Illustrate communicating and/or presenting to Sr. Leaders or other stakeholders
- Demonstrates flexibility in work hours based on scheduling needs and customer demands
- A minimum of six months of experience handling customer escalated contacts such as D2AS Advanced Technician, DART (Resolution Specialist), Social Media, ECR or Search & Rescue.
Preferred Qualifications
- Experience utilizing Heartbeat and Tableau
- Proficiency in other languages
- Proficient project management skills (communication, planning, documentation) and the proven ability to identify opportunities, and drive them to completion (kaizen, six sigma, project management methods).
- Knowledge of project management tools like SIM.
- HTML skills for creation of departmental and interdepartmental documentation and communication.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**It's more than a job**
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
**?**
**How you create impact**
- Shipment Ownership: Ensure efficient file handling and availability of customer data for stakeholder teams.
- Customer Communication: Monitor shipments consistently and communicate proactively with customers.
- Feedback Management: Handle customer feedback, complaints, and escalations, ensuring swift corrective actions.
- Digital Solutions: Promote awareness and usage of customer-facing digital solutions.
- Customer Implementations: Actively participate in customer implementations and scalable trainings.
- Profit Maximization: Focus on spot quotation execution, fast response times, and upselling KN products.
- Customer Growth: Manage and develop customer growth and retention strategies.
**What we would like you to bring**
Education & Experience:
- Knowledge and experience in freight forwarding, its processes, and regulations. Both education and experience are required.
Skills:
- Commercial drive and mindset.
- Strong communication, problem-solving, and conflict resolution skills.
- Knowledge of Air Logistics standard operating model and products.
Technical Knowledge:
- Familiarity with import and export handling concepts and system technicalities.
Behavioral Competencies:
- Demonstrate self-awareness and integrity.
- Enable team success and trust.
- Take ownership and show courage and conviction.
**What's in it for you**
- Career Growth: Clear pathways for advancement and professional development.
- Supportive Environment: Positive, inclusive, and supportive work culture.
- Recognition: Regular recognition for achievements and contributions.
- Flexibility: Flexible working arrangements supporting a healthy work-life balance.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1- during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.

**It's more than a job**
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
**?**
**How you create impact**
+ Customer Care and Satisfaction: to proactively advise and consult to ensure customer satisfaction Shipment Management: Qualification and entry of customer orders into the operational execution process Complaint Management
+ Quotation Management: Qualification of customer inquiries, provide Kuehne Nagel quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)
+ Customer Onboarding: Inclusion and transfer of customer requirements into the Kuehne Nagel systems; Accompanying (initial) customer orders Customer
+ Data Management: Maintenance and integration of customer data in the Kuehne Nagel systems Operational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer relationship (sales support) Reporting (creating, refining, and reviewing reports)
**What we would like you to bring**
+ 1 year of experience in the same position.
+ Persuasive speaking, empathy, adaptability, and ability to use positive language.
+ Decision making & Problem-solving skills.
+ They must be flexible, and trustworthy and demonstrate a high level of business judgment, focus, and commitment to be successful in this role.
+ Proficiency in English.
**What's in it for you**
Sea Logistics Customer Care Expert supports customers by providing helpful information, answering questions, and responding to complaints. To provide front-line support for clients and customers and to ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our internal and external customers. They are account owners of house accounts (personally own an account portfolio).
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1- during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.