21 Customer Service jobs in Sheikh Zayed City
Customer Service Representative
Posted today
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Job Title:
Customer Service - English Account ( voice )
Job Description:
As a Customer Service Advisor, you will handle inbound and outbound calls to assist customers with inquiries, complaints, and support requests. Your goal is to deliver a professional, empathetic, and efficient experience that meets client expectations.
Key Responsibilities:
- Respond to incoming calls and make outbound calls as needed
- Provide accurate information about products and services
- Resolve customer issues and complaints effectively
- Document customer interactions and maintain records in CRM systems
- Meet or exceed performance metrics (e.g., call handling time, customer satisfaction)
- Collaborate with team members to ensure customer satisfaction
- Follow up with customers to ensure resolution and satisfaction
Candidate Profile:
- Education: High school diploma or university degree
- Experience: No experience required; 3–6 months in customer service is a plus
- Language: Fluent in English (spoken and written)
- Skills:
- Strong communication and listening skills
- Ability to handle pressure and multitask
- Problem-solving and analytical thinking
- Professional and courteous phone manner
- Willingness to work rotational shifts, including nights
Requirements:
Grads only
English level B2/C1 is a MUST
Ready to start immediately
Benefits:
Transportation Provided
Social & Medical insurance
Immediately Hiring
Night Shifts Allowance
24/7 Shifts
Paid Training
-Competitive salary
Location: 6th Of October/ New Cairo
Customer Service Representative-English Speakers
Posted today
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Join Concentrix Egypt – We're Hiring
Concentrix is hiring for Banking account
Concentrix is looking for Customer Service Advisors to join our dynamic team
Benefits we offer :-
Competitive salary
Transportation provided (door to door for ladies after 9 PM)
Medical & Social insurance
Fully paid training
Night shift allowance
24/7 rotational shifts
Opportunity for promotion after just 6 months , and many more benefits waiting for you
Requirements :-
English level B2 or Higher is a MUST
Experience in Customer Service is a MUST
Graduates only
Egyptians only
Ready to start immediately next week
If you're looking for growth, stability, and a chance to build your career in a multinational environment, this is your opportunity
Apply now and start your journey with Concentrix
Customer Service Agent
Posted today
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We're Hiring: Customer Service Agent
Location:
6th of October City, Egypt
Company:
Mylerz
Working Hours:
10:00 AM – 6:00 PM
Experience:
1–3 months
Salary:
Based on experience
Required Residence:
Cairo or Giza
Are you passionate about delivering top-notch customer support?
Mylerz
is looking for a
Customer Service Agent
to join our dynamic team
Responsibilities:
- Respond to customer inquiries via
phone calls, emails, and WhatsApp messages - Provide timely and effective support to resolve customer issues
- Ensure customer satisfaction through professional communication and problem-solving
Requirements:
- 1–3 years of experience in customer service or a similar role
- Strong communication skills in both Arabic and English
- Ability to multitask and stay organized in a fast-paced environment
- Must be a
Cairo or Giza resident
What We Offer:
- A supportive and friendly work environment
- Competitive salary based on experience
- Career growth opportunities within a fast-growing logistics company
If you're ready to take the next step in your customer service career, we'd love to hear from you
Apply now by sending your CV to
Customer Service Coordinator
Posted today
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BUSINESS INTRODUCTION
Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
ROLE SUMMARY
The position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk / booth ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer experience at Majid Al Futtaim Properties.
JOB TITLE
Customer Service Coordinator | Majid Al Futtaim Properties | Asset Management Egypt
ROLE PROFILE
- Maintain a thorough knowledge of the assigned SMBU operating assets (shopping centre's) facilities, stores/locations, mall layout and any on-going / upcoming promotional activities including Information Desk / Booths opening and closing hours and procedures.
- Ensure smooth day to day operations of the Customer Service Information Desk / Booths under the direction of Supervisor / Manager Customer Service and in accordance with the established Customer Service guidelines in order to serve the customers with qual
- Display a high level of personal grooming and perform duties in official attire at the work place in accordance with the company's established grooming / professional attire standards to promote Majid Al Futtaim Properties' image.
- Responsible for efficient and professional handling of all routine /minor customer complaints / enquiries (both on the phone and in person) on a daily basis. In addition, perform "meet and greet" duties for tour related groups, educational institutions,
- Handle all retail related complaints received from tenants and inform the relevant security, maintenance and other concerned SMBU departments immediately. Ensure that all tenant related complaints are addressed on a timely basis.
- Achieve yearly Gift Card sales target in the assigned Shopping Centre and ensure that all cash handling relating to it follow strict adherence to the SMBU Finance guidelines / procedures.
- Assist the Shopping Centre customers in performing the necessary procedures for services like car cleaning and valet services, gift wrapping, stroller rental, wheelchair loans, etc. In-addition facilitate the customers in the event of Lost and Found funct
- Ensure that the assigned Shopping Centre always "looks its best" in terms of cleanliness and report any problems or concerns immediately to the Supervisor / Manager Customer Service for timely resolution.
REQUIREMENTS
- Bachelor's degree of Business Administration, Public Relations, or any relevant field.
- 2 - 3 years work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry, etc.
- Very good English level.
- Excellent Communication skills
- Excellent problem solving skills
WHAT WE OFFER
- At Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us
- Work from any country in the world for 30 days a year.
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
Customer Service Associate
Posted 16 days ago
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**Customer Service Associate**
Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead, we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
**What will you do as a Customer Service Associate?**
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for our Arabic and/or English speaking customers by answering their requests through phone, chat and/or email - this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
**What are your hours?**
This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
Basic Qualifications
**What qualifications do we need from you?**
- Minimum age: 18 years old
- Have the right to work in Egypt
- Minimum qualification of a high school degree - Passed
- Strong communication skills in (English & Arabic) (both written and oral fluency)
- Experience working with a computer
- The availability to work varying shifts from Monday to Sunday within our operating hours
- Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
**What strengths will you bring?**
- Hard-working, articulate, and detail-oriented
- Friendly and customer-focused in every situation
- Ability to learn quickly and embrace change
- Comfortable multi-tasking in a high-energy environment.
**What benefits will you receive?**
One of the great things about joining Amazon's Customer Service team is that you don't need past experience in customer service. You'll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
+ Social Insurance
+ Medical Insurance
+ Transportation: we will continue to provide 1-way night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop off points every 30 min:
+ Gas station beside bloom bank
+ Downtown Street
**If this role sounds like it's for you, then click on the link below to start the application process** !
You'll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
If successful, we will contact you about next steps!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
Customer Service Agent
Posted 6 days ago
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, Permanent
Job Title: Customer Service Agent
Company: RayaCX
Location: Cairo, Egypt
Contract Details: Full-time, Permanent
RayaCX is a leading customer experience management company based in Cairo, Egypt. We are looking for a highly motivated and customer-oriented individual to join our team as a Customer Service Agent.
As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients. You will handle a variety of customer inquiries, complaints, and requests through various communication channels such as phone, email, and social media. Your main goal will be to ensure customer satisfaction and retention by providing timely and accurate responses and solutions.
Responsibilities:
- Respond to customer inquiries, complaints, and requests in a timely and professional manner
- Provide accurate information about products, services, and company policies
- Identify and escalate priority issues to the appropriate department
- Maintain a high level of customer satisfaction and retention
- Keep records of customer interactions and transactions
- Follow up with customers to ensure their issues are resolved
- Collaborate with team members to improve customer service processes
- Meet or exceed performance targets and goals
- Continuously seek ways to improve the customer experience
Requirements:
- Proven customer service experience
- Excellent communication skills, both verbal and written
- Ability to handle stressful situations with patience and professionalism
- Strong problem-solving and decision-making skills
- Good time management and organizational skills
- Proficient in Microsoft Office and customer service software
- Fluent in English and Arabic
- Availability to work flexible hours, including weekends and holidays
- Previous experience in a call center or customer service role is a plus
We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and development
- A positive and dynamic work environment
- Comprehensive training and support
- Employee discounts and perks
If you are passionate about providing exceptional customer service and have the required skills and experience, we would love to hear from you! Join our team at RayaCX and be a part of shaping the future of customer experience management in Egypt. Apply now!
Customer Service – English B1
Posted today
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We're Hiring – Customer Service – English B1 – Onsite, New Cairo
About the Role:
Join a leading company in New Cairo as a Customer Service Representative. Engage with customers, provide support, and ensure excellent service while working onsite in a dynamic environment.
Key Responsibilities:
- Handle inbound/outbound customer calls and messages
- Assist customers with inquiries and provide solutions
- Maintain accurate records of interactions
- Work with team members to meet daily targets and KPIs
- Deliver professional and friendly service
Requirements:
- Graduates only
- English level B1 (spoken & written)
- Strong communication and problem-solving skills
- Target-oriented and motivated
- Ability to work onsite and in rotational shifts
Benefits:
- Salary up to 11,000 EGP + performance-based incentives
- Transportation provided & allowances
- Medical & social insurance
- Paid annual leave and holidays
- Career growth opportunities and training
How to Apply:
- Pre-Assessment: Fully online, instant feedback (~15 min)
- Final Interview: Fully online
Apply now via QuickfirmX – Egypt's #1 platform for call center jobs
Job Type: Full-time
Pay: E£9, E£11,000.00 per month
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FinTech Customer Service Advisor
Posted 6 days ago
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, Permanent
Position: FinTech Customer Service Advisor
Company Overview:
RayaCX is a leading customer experience management company that provides innovative solutions to businesses in the FinTech industry. With a strong presence in Cairo, Egypt, we are committed to delivering exceptional customer service and driving positive customer experiences for our clients.
Job Overview:
As a FinTech Customer Service Advisor, you will be responsible for providing excellent customer service to clients in the FinTech industry. You will be the first point of contact for customers, handling inquiries, troubleshooting issues, and providing solutions to ensure a seamless customer experience.
Key Responsibilities:
- Serve as the primary point of contact for customers, providing timely and accurate responses to inquiries and issues
- Troubleshoot and resolve customer issues, escalating to higher levels when necessary
- Maintain a high level of knowledge about the company's products and services, as well as the FinTech industry as a whole
- Identify and suggest improvements to processes and procedures to enhance the customer experience
- Collaborate with other teams, such as sales and product development, to address customer needs and concerns
- Keep accurate records of customer interactions and transactions
- Meet and exceed individual and team performance targets and KPIs
- Continuously seek opportunities to improve customer satisfaction and retention rates
Qualifications:
- Bachelor's degree in Business, Finance, or a related field
- Excellent communication and interpersonal skills
- Ability to handle multiple tasks and prioritize effectively
- Strong problem-solving and decision-making abilities
- Proficiency in Microsoft Office and CRM software
- Good in English
- Strong understanding of FinTech products and services is a plus
Benefits:
- Competitive salary and benefits package
- Opportunities for growth and career advancement
- Dynamic and supportive work environment
- Training and development programs
- Health insurance and other employee benefits
If you are passionate about delivering exceptional customer service and have a strong understanding of the FinTech industry, we would love to hear from you. Join our team at RayaCX and be a part of our mission to provide top-notch customer experiences in the FinTech world.
Site Administrative Assistant, Customer Service
Posted 2 days ago
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Amazon ME CS team is seeking an administrative professional with a track record of earning the trust of stakeholders, customer-obsession and self-motivation to support CS team in Cairo. This is a great opportunity to join a high functioning and dynamic team with plenty of new challenges & responsibilities for you to grow and further your professional career.
The ideal candidate will be professional, hold the highest of standards, inclusive of confidentiality and be a fast learner with experience using sound judgement while working in a fast paced, goal-oriented, and ever changing work environment. They must have strong prioritization abilities to complete a high volume of complex tasks with minimal supervision. They will also be a detail oriented planner with the demonstrated ability to communicate and respond effectively and efficiently while maintaining flexibility. They will earn and maintain trust while demonstrating ownership and simplifying complexities. Finally, the ideal candidate will be someone who wants to Learn and Be Curious, Invent and simplify, Deliver Results, has strong Bias for Action and is ready to build a deep and trusting, long-term professional relationship with our leaders.
Key job responsibilities
- Manage and complete expense reports for General Manager, Senior Leader(s) if applicable, and yourself as needed.
- Maintaining schedules, planning events, coordinating meetings, and conferences for the Central Flow Operations Staff.
- Own and manage conference room coordination and room calendar management.
- Conduct clerical duties, including filing, full office management, responding to emails, preparing documents and presentations using graphics, graphs, and internal information and platforms.
- Scheduling cost effective travel arrangements which include: airfare/hotel/ground transportation for General Manager, and Senior Leader(s) as needed.
- Assist with internal communications for associates and leadership among multiple platforms, interfaces, and programs.
- Work with outside vendors to coordinate upkeep, and maintenance of CAI15
- Run work-related errands as needed.
- Think and plan ahead, delegate responsibilities appropriately and manage time effectively.
- Compile team goals, track and help drive completion of key deliverables and follow up on outstanding items.
- Management of complex calendars and scheduling with diplomacy and discretion.
- Serve as representative on department team-building activities and peer recognition.
* Organize, execute, and assist with team activities (staff meeting agendas, all-hands meetings, off-sites, and team social events).
Basic Qualifications
- Bachelor's degree with proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Ability to create graphs in MS Office products
- Ability to work a flexible schedule (Sunday- Thursday) and overtime as needed.
- 3+ years of office administration experience required.
Preferred Qualifications
- Experience providing executive support assistance at senior management level
- Project management experience. Strong analytical skills and demonstrated ability to improve processes.
- 5+ years of prior executive assistant experience
- Experience working with Human Resource and Finance administrative functions
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
CS Data Analyst, Customer Service
Posted 16 days ago
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The CS Data Analyst will support the rapid growth of Customer Service Org by developing business metrics, mining data to uncover consumer insights and business opportunity, and also partnering with internal stakeholders to drive the business. This role requires an individual with excellent understanding of SQL and query development, good business acumen and the ability to work with multiple teams and stakeholders. Successful candidate will be a self-starter comfortable with ambiguity, will have strong attention to detail, and will be comfortable working in fast-paced and dynamic environment.
Additional locations include: Amman-Jordan
Key job responsibilities
- Understanding data and using automated, tools to extract data from databases.
- Designing of queries and generation of reports, dashboards and maintenance of data integrity.
- Plan and execute multiple projects, collaborating cross functionally/geographically.
- Complete ad hoc data retrieval and analysis using relational databases, Excel and other data management systems to fetch raw data and analyze it to prepare insightful reports.
- Deep dive into the data to capture defects and surface improvement opportunities using visualization, charts and graphs.
- Support CS Operations during large scale feature, product and business launches.
- Data collection and entry as needed. Data mining and problem solving.
- Timely communication with team and Stakeholders on progress updates.
About the team
Amazon's mission is to be Earth's most customer-centric company. We work towards a single goal: which is to ensure the best experience for our customers. To achieve this, Amazon Middle East Customer Service (CS) is looking for a Data Analyst who analyzes Customer Service (CS) operational data to identify trends and deliver actionable insights. This role creates performance reports, identifies customer pain points through data analysis, and recommends solutions to improve customer experience. The analyst works closely with CS teams to implement data-driven improvements.
Basic Qualifications
- Strong mathematical skills to help collect, measure, organize and analyze data.
- Strong Analytical and logical thinking to decode issues with data.
- Experience defining requirements and using data and metrics to generate business insights.
- Technical skills - Advanced proficiency in SQL/ETL, Microsoft Excel, and statistical analysis tools and techniques.-Experience with data visualization using QuickSight, Tableau, or similar tools.
- Strong Analytical skills - has ability to start from ambiguous problem statements, identify and access relevant data, make appropriate assumptions, perform insightful analysis and draw conclusion relevant to the business problem.
- Ability to present information professionally & concisely with supporting data.
- Ability to work effectively & independently in a fast-paced environment with tight deadlines.
- Excellent verbal and written communications skills are a must, as well as the ability to work effectively with multiple teams and stakeholders.
Preferred Qualifications
- Bachelor's degree in Engineering, Mathematics, Statistics or similar quantitative discipline
- 2-3 years in relevant experience as Business Analyst or equivalent
- Background in e-commerce, retail, telecommunications, customer operations
- Awareness and experience of automating workflows and mechanisms
- SQL and analytical tools and techniques
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.