2 Specialized Technical Positions jobs in Giza
Technical Support Intern
Giza
NCR Atleos
Posted 5 days ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
to follow
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
to follow
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
0
French PC Technical Support
Giza
IBM
Posted 23 days ago
Job Viewed
Job Description
**Introduction**
As a Remote Technical Support Agent specializing in Lenovo PC Products, you will be responsible for providing comprehensive technical assistance and guidance to customers via Phone, email communication. Your primary objective will be to troubleshoot, diagnose, and resolve technical issues related to Lenovo desktops, laptops, and other PC products. Utilizing your expertise in Lenovo systems and peripherals, you will ensure customer satisfaction by delivering prompt, accurate, and effective solutions. This position offers the flexibility of remote work, enabling you to assist customers from the comfort of your home while maintaining high-quality support standards.
**Your role and responsibilities**
'- Provide hardware remote technical support for IBM SSR, troubleshooting and analysis assistance for hardware installation (or reinstallation), usage, configuration questions and software installation for Lenovo PC products.
- Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction. Demonstrate excellent oral and written communication skills.
- Provide answers for general usage and operation questions.
- Provide problem determination / problem source Identification. Review diagnostic information to assist in isolation of a problem cause.
- Identify known defects and fixes to resolve problems.
- Identify suspected defects and engage escalation team to assist in resolution.
- Aid with questions regarding product documentation related to the supported products.
- Interpret online manuals regarding Lenovo code and application interfaces.
- Collaborate with other support centers and business units to provide seamless problem resolution.
- Demonstrate proficiency in the hardware platform supported by maintaining applicable technical certifications.
- Supporting USA/CA customers, USA/CA time zone, Shift based/rotation, 24/7.
**Required technical and professional expertise**
* The role requires working from office in US&CA Time zone, Willingness to work on a rotational shift schedule.
* Fluency in English / French is a must.
* Excellent communication and problem-solving skills.
* 0 - 2 years of experience in Technical Support or similar fields
* Expressing any certain aspect of the workplace to make it better "Self-motivated ".
* Handling off hours for business needs, whenever required.
* Lenovo PC products knowledge.
**Preferred technical and professional experience**
B.Sc. in Electronics/Communication/Computer Engineering - Computer science.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
As a Remote Technical Support Agent specializing in Lenovo PC Products, you will be responsible for providing comprehensive technical assistance and guidance to customers via Phone, email communication. Your primary objective will be to troubleshoot, diagnose, and resolve technical issues related to Lenovo desktops, laptops, and other PC products. Utilizing your expertise in Lenovo systems and peripherals, you will ensure customer satisfaction by delivering prompt, accurate, and effective solutions. This position offers the flexibility of remote work, enabling you to assist customers from the comfort of your home while maintaining high-quality support standards.
**Your role and responsibilities**
'- Provide hardware remote technical support for IBM SSR, troubleshooting and analysis assistance for hardware installation (or reinstallation), usage, configuration questions and software installation for Lenovo PC products.
- Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction. Demonstrate excellent oral and written communication skills.
- Provide answers for general usage and operation questions.
- Provide problem determination / problem source Identification. Review diagnostic information to assist in isolation of a problem cause.
- Identify known defects and fixes to resolve problems.
- Identify suspected defects and engage escalation team to assist in resolution.
- Aid with questions regarding product documentation related to the supported products.
- Interpret online manuals regarding Lenovo code and application interfaces.
- Collaborate with other support centers and business units to provide seamless problem resolution.
- Demonstrate proficiency in the hardware platform supported by maintaining applicable technical certifications.
- Supporting USA/CA customers, USA/CA time zone, Shift based/rotation, 24/7.
**Required technical and professional expertise**
* The role requires working from office in US&CA Time zone, Willingness to work on a rotational shift schedule.
* Fluency in English / French is a must.
* Excellent communication and problem-solving skills.
* 0 - 2 years of experience in Technical Support or similar fields
* Expressing any certain aspect of the workplace to make it better "Self-motivated ".
* Handling off hours for business needs, whenever required.
* Lenovo PC products knowledge.
**Preferred technical and professional experience**
B.Sc. in Electronics/Communication/Computer Engineering - Computer science.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Specialized technical positions Jobs in Giza !
1