3 Specialized Technical Positions jobs in Giza
Lenovo PC voice technical support
Giza
IBM
Posted 16 days ago
Job Viewed
Job Description
**Introduction**
As a Remote Technical Support Agent specializing in Lenovo PC Products, you will be responsible for providing comprehensive technical assistance and guidance to customers via Phone, email communication. Your primary objective will be to troubleshoot, diagnose, and resolve technical issues related to Lenovo desktops, laptops, and other PC products. Utilizing your expertise in Lenovo systems and peripherals, you will ensure customer satisfaction by delivering prompt, accurate, and effective solutions. This position offers the flexibility of remote work, enabling you to assist customers from the comfort of your home while maintaining high-quality support standards.
**Your role and responsibilities**
1. Provide timely and professional technical support to customers via Phone, email, addressing inquiries related to Lenovo PC products.
2. Diagnose hardware issues, including but not limited to system crashes, software errors, connectivity problems, and peripheral compatibility.
3. Guide customers through troubleshooting steps, utilizing assistance tools and diagnostic software where necessary to identify and resolve technical issues.
4. Document all interactions with customers, including issue details, troubleshooting steps taken, and resolutions provided, in a comprehensive manner.
5. Escalate complex technical issues to senior support staff or appropriate internal teams, ensuring prompt resolution and customer satisfaction.
6. Stay updated on Lenovo product specifications, technical documentation, and troubleshooting procedures to provide accurate and up-to-date support.
7. Collaborate with cross-functional teams, including product development, engineering, and quality assurance, to communicate customer feedback and contribute to product improvement initiatives.
8. Participate in training sessions and knowledge-sharing activities to enhance technical skills and stay informed about new Lenovo products and technologies.
9. Maintain a positive and customer-focused attitude while adhering to service level agreements (SLAs) and quality standards for email support.
**Required technical and professional expertise**
The role requires working from office in US Time zone.
Fluency in English / French is a must.
Excellent communication and problem-solving skills.
0 - 2 years of experience in Technical Support or similar fields
Expressing any certain aspect of the workplace to make it better "Self-motivated ".
Handling off hours for business needs, whenever required.
Lenovo PC products knowledge.
**Preferred technical and professional experience**
- Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
- Proven experience in technical support roles, preferably with a focus on Lenovo PC products or similar hardware.
- Proficiency in diagnosing and troubleshooting hardware and software issues related to desktops, laptops, and peripherals.
- Excellent communication skills, both written and verbal, with the ability to convey technical information clearly and concisely via email.
- Strong customer service orientation with a passion for helping customers resolve technical challenges effectively.
- Ability to work independently in a remote environment, demonstrating self-motivation, time management skills, and attention to detail.
- Familiarity with remote support tools, diagnostic utilities, and ticketing systems for tracking and managing customer inquiries.
- Certifications such as CompTIA A+, Lenovo Certified Technician, or similar credentials would be advantageous.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
As a Remote Technical Support Agent specializing in Lenovo PC Products, you will be responsible for providing comprehensive technical assistance and guidance to customers via Phone, email communication. Your primary objective will be to troubleshoot, diagnose, and resolve technical issues related to Lenovo desktops, laptops, and other PC products. Utilizing your expertise in Lenovo systems and peripherals, you will ensure customer satisfaction by delivering prompt, accurate, and effective solutions. This position offers the flexibility of remote work, enabling you to assist customers from the comfort of your home while maintaining high-quality support standards.
**Your role and responsibilities**
1. Provide timely and professional technical support to customers via Phone, email, addressing inquiries related to Lenovo PC products.
2. Diagnose hardware issues, including but not limited to system crashes, software errors, connectivity problems, and peripheral compatibility.
3. Guide customers through troubleshooting steps, utilizing assistance tools and diagnostic software where necessary to identify and resolve technical issues.
4. Document all interactions with customers, including issue details, troubleshooting steps taken, and resolutions provided, in a comprehensive manner.
5. Escalate complex technical issues to senior support staff or appropriate internal teams, ensuring prompt resolution and customer satisfaction.
6. Stay updated on Lenovo product specifications, technical documentation, and troubleshooting procedures to provide accurate and up-to-date support.
7. Collaborate with cross-functional teams, including product development, engineering, and quality assurance, to communicate customer feedback and contribute to product improvement initiatives.
8. Participate in training sessions and knowledge-sharing activities to enhance technical skills and stay informed about new Lenovo products and technologies.
9. Maintain a positive and customer-focused attitude while adhering to service level agreements (SLAs) and quality standards for email support.
**Required technical and professional expertise**
The role requires working from office in US Time zone.
Fluency in English / French is a must.
Excellent communication and problem-solving skills.
0 - 2 years of experience in Technical Support or similar fields
Expressing any certain aspect of the workplace to make it better "Self-motivated ".
Handling off hours for business needs, whenever required.
Lenovo PC products knowledge.
**Preferred technical and professional experience**
- Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
- Proven experience in technical support roles, preferably with a focus on Lenovo PC products or similar hardware.
- Proficiency in diagnosing and troubleshooting hardware and software issues related to desktops, laptops, and peripherals.
- Excellent communication skills, both written and verbal, with the ability to convey technical information clearly and concisely via email.
- Strong customer service orientation with a passion for helping customers resolve technical challenges effectively.
- Ability to work independently in a remote environment, demonstrating self-motivation, time management skills, and attention to detail.
- Familiarity with remote support tools, diagnostic utilities, and ticketing systems for tracking and managing customer inquiries.
- Certifications such as CompTIA A+, Lenovo Certified Technician, or similar credentials would be advantageous.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
0
Partner Technical Specialist - Cross SW
Giza
IBM
Posted 9 days ago
Job Viewed
Job Description
**Introduction**
Partner Technical Specialists - Partner possess deep brand skills and are assigned to partners based on revenue and growth potential. They are responsible for influencing the partner's technical strategy toward IBM's Technology. The PTS-Partner works to incorporate and embed IBM technology into partner's reference architectures, practices, and solutions. They coordinate IBM technical expertise to identify, design, and implement valued client centric solutions. The PTS-Partner focuses on growing the capability and capacity of the overall ecosystem. They increase partner's technical capabilities for demonstrating and deploying IBM Technology at scale with partner firms' sales and technical sellers.
**Your role and responsibilities**
In this role, you will demonstrate IBM's technology expertise and point of view, integrating IBM's architecture with partner solutions to create compelling value for clients. You will co-sell alongside partners, guiding their adoption of IBM technologies and connecting them with IBM teams, programs, and ecosystem initiatives.
You will use your technical knowledge and ecosystem insights to build enduring client trust and respect, while leveraging IBM's strategies to address business needs. A core part of your role will be to identify and qualify new opportunities, manage pipeline development, and progress deals using IBM sales plays.
You will sell to clients by demonstrating quantifiable business value, providing expert guidance and technical ownership throughout the sales cycle. Collaboration will be key, as you will work closely with IBM sales teams and technical specialists to ensure opportunities are successfully identified, developed, and closed.
**Required technical and professional expertise**
'- Presentation & Proof of Value: Deliver compelling demos, proofs of concept, and pilots that showcase solution value and drive customer engagement.
- Trusted Advisor: Build and maintain strong relationships with customers and Business Partners, acting as a reliable technical consultant.
- IT Landscape Understanding: Analyze customer environments to ensure solutions are well-aligned with existing IT infrastructure and strategic goals.
- Solution Support: Provide hands-on assistance to Business Partners in overcoming technical challenges and ensuring successful solution deployment.
- Business Partner Enablement: Empower Business Partners through enablement initiatives that drive adoption, technical readiness, and long-term success.
- Cross-Portfolio Expertise: Demonstrate deep knowledge across IBM Software Portfolio, with a focus on Data & AI and Automation solutions.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Partner Technical Specialists - Partner possess deep brand skills and are assigned to partners based on revenue and growth potential. They are responsible for influencing the partner's technical strategy toward IBM's Technology. The PTS-Partner works to incorporate and embed IBM technology into partner's reference architectures, practices, and solutions. They coordinate IBM technical expertise to identify, design, and implement valued client centric solutions. The PTS-Partner focuses on growing the capability and capacity of the overall ecosystem. They increase partner's technical capabilities for demonstrating and deploying IBM Technology at scale with partner firms' sales and technical sellers.
**Your role and responsibilities**
In this role, you will demonstrate IBM's technology expertise and point of view, integrating IBM's architecture with partner solutions to create compelling value for clients. You will co-sell alongside partners, guiding their adoption of IBM technologies and connecting them with IBM teams, programs, and ecosystem initiatives.
You will use your technical knowledge and ecosystem insights to build enduring client trust and respect, while leveraging IBM's strategies to address business needs. A core part of your role will be to identify and qualify new opportunities, manage pipeline development, and progress deals using IBM sales plays.
You will sell to clients by demonstrating quantifiable business value, providing expert guidance and technical ownership throughout the sales cycle. Collaboration will be key, as you will work closely with IBM sales teams and technical specialists to ensure opportunities are successfully identified, developed, and closed.
**Required technical and professional expertise**
'- Presentation & Proof of Value: Deliver compelling demos, proofs of concept, and pilots that showcase solution value and drive customer engagement.
- Trusted Advisor: Build and maintain strong relationships with customers and Business Partners, acting as a reliable technical consultant.
- IT Landscape Understanding: Analyze customer environments to ensure solutions are well-aligned with existing IT infrastructure and strategic goals.
- Solution Support: Provide hands-on assistance to Business Partners in overcoming technical challenges and ensuring successful solution deployment.
- Business Partner Enablement: Empower Business Partners through enablement initiatives that drive adoption, technical readiness, and long-term success.
- Cross-Portfolio Expertise: Demonstrate deep knowledge across IBM Software Portfolio, with a focus on Data & AI and Automation solutions.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
1
Partner Technical Specialist - IBM Power Technical Sales
Giza
IBM
Posted 10 days ago
Job Viewed
Job Description
**Introduction**
Partner Technical Specialists - Territory engage clients and Ecosystem Partners with an opinionated point of view as an IBM technologist, practitioner, and brand specialty solution expert. Their deep knowledge and experience with IBM Technology, along with a deep understanding of our competitive advantage, places them in a unique position of influence. Their experience with the Ecosystem enables them to identify and involve the right Ecosystem Partners with the right skills for successful wins. They leverage their technical insights to work alongside IBM's Ecosystem Partners to remove technical inhibitors and progress opportunities to closure. They also work with Ecosystem Partners and IBMers to identify opportunities and progress technical sales, resulting in client success and IBM Technology business growth.
**Your role and responsibilities**
Server (Power) Technical Seller, as a Technical Sales Specialist for IBM Power Server is to work with Clients and their Partners to identify opportunities, and progress technical sales that results in client success and IBM success. Additionally, she/he will expand Ecosystem partner skills coverage for her/his specialty that scales success in he/his territory, working closely with the Partner Technical Specialist -Partner and Power seller. Her/his understanding of the Ecosystem GTM combined with a territory plan enables her/him to identify and involve the right Ecosystem Partners with the right skills for client and territory success. She/he will use her/his technical expertise to deliver POX(Proof Of eXperience such as Architecture reviews or Demos)'s on client opportunities while at the same time building the partner's technical capacity.
Main roles are Business Development , Progression & Deployment and Managing Growth:
* Business Development
* Working with Clients and their Partners, influence clients' technology strategy through IBM Power Systems Solution proposals, technical proofs (POX's) and compelling value propositions
* Win with Partners against competitors by co-developing a superior technical solutions of Power systems that deliver maximum client business value
* Identify technical opportunities in the territory
* Progression & Deployment
* Proactively identify and engage with Partners to progress Power Systems opportunities in her/his territory resulting in the successful sale and deployment of IBM Power Systems Solutions
* Advocate the architectures that demonstrate the business value of IBM Power Systems
* Managing Growth
* Proactively engage with the other Ecosystem roles to grow the technical capability of Ecosystem Partners in her/his Power Systems specialty in order to scale the IBM Power Systems business in her/his territory
**Required technical and professional expertise**
'- Deep Technical Expertise in Power Product Portfolio: Demonstrable client-facing, deep technical subject matter expertise within the Power brand product portfolio, with the ability to engage in complex, architectural conversations.
* Excellence in Communication and Collaboration: Provable excellence in people, communication, and collaboration skills, with a track record of networking and influencing, at all levels, throughout the successful closure of complex technology sales cycles, achieved both independently and through teamwork.
* Attention to Detail and System Usage: Proven discipline and attention to detail with the usage of sales management and recording systems, as well as efficient expectation setting and follow-up practices.
* Translation of Business Goals into Technical Solutions: Collaborating to translate business objectives into technical solutions and advising teams on optimal technology strategies to achieve business outcomes.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Partner Technical Specialists - Territory engage clients and Ecosystem Partners with an opinionated point of view as an IBM technologist, practitioner, and brand specialty solution expert. Their deep knowledge and experience with IBM Technology, along with a deep understanding of our competitive advantage, places them in a unique position of influence. Their experience with the Ecosystem enables them to identify and involve the right Ecosystem Partners with the right skills for successful wins. They leverage their technical insights to work alongside IBM's Ecosystem Partners to remove technical inhibitors and progress opportunities to closure. They also work with Ecosystem Partners and IBMers to identify opportunities and progress technical sales, resulting in client success and IBM Technology business growth.
**Your role and responsibilities**
Server (Power) Technical Seller, as a Technical Sales Specialist for IBM Power Server is to work with Clients and their Partners to identify opportunities, and progress technical sales that results in client success and IBM success. Additionally, she/he will expand Ecosystem partner skills coverage for her/his specialty that scales success in he/his territory, working closely with the Partner Technical Specialist -Partner and Power seller. Her/his understanding of the Ecosystem GTM combined with a territory plan enables her/him to identify and involve the right Ecosystem Partners with the right skills for client and territory success. She/he will use her/his technical expertise to deliver POX(Proof Of eXperience such as Architecture reviews or Demos)'s on client opportunities while at the same time building the partner's technical capacity.
Main roles are Business Development , Progression & Deployment and Managing Growth:
* Business Development
* Working with Clients and their Partners, influence clients' technology strategy through IBM Power Systems Solution proposals, technical proofs (POX's) and compelling value propositions
* Win with Partners against competitors by co-developing a superior technical solutions of Power systems that deliver maximum client business value
* Identify technical opportunities in the territory
* Progression & Deployment
* Proactively identify and engage with Partners to progress Power Systems opportunities in her/his territory resulting in the successful sale and deployment of IBM Power Systems Solutions
* Advocate the architectures that demonstrate the business value of IBM Power Systems
* Managing Growth
* Proactively engage with the other Ecosystem roles to grow the technical capability of Ecosystem Partners in her/his Power Systems specialty in order to scale the IBM Power Systems business in her/his territory
**Required technical and professional expertise**
'- Deep Technical Expertise in Power Product Portfolio: Demonstrable client-facing, deep technical subject matter expertise within the Power brand product portfolio, with the ability to engage in complex, architectural conversations.
* Excellence in Communication and Collaboration: Provable excellence in people, communication, and collaboration skills, with a track record of networking and influencing, at all levels, throughout the successful closure of complex technology sales cycles, achieved both independently and through teamwork.
* Attention to Detail and System Usage: Proven discipline and attention to detail with the usage of sales management and recording systems, as well as efficient expectation setting and follow-up practices.
* Translation of Business Goals into Technical Solutions: Collaborating to translate business objectives into technical solutions and advising teams on optimal technology strategies to achieve business outcomes.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
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