4 National Bank Of Egypt jobs in Cairo
Customer Service Associate
Posted 4 days ago
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Job Description
**Customer Service Associate**
Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead, we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
**What will you do as a Customer Service Associate?**
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for our Arabic and/or English speaking customers by answering their requests through phone, chat and/or email - this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
**What are your hours?**
This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
Basic Qualifications
**What qualifications do we need from you?**
- Minimum age: 18 years old
- Have the right to work in Egypt
- Minimum qualification of a high school degree - Passed
- Strong communication skills in (English & Arabic) (both written and oral fluency)
- Experience working with a computer
- The availability to work varying shifts from Monday to Sunday within our operating hours
- Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
**What strengths will you bring?**
- Hard-working, articulate, and detail-oriented
- Friendly and customer-focused in every situation
- Ability to learn quickly and embrace change
- Comfortable multi-tasking in a high-energy environment.
**What benefits will you receive?**
One of the great things about joining Amazon's Customer Service team is that you don't need past experience in customer service. You'll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
+ Social Insurance
+ Medical Insurance
+ Transportation: we will continue to provide 1-way night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop off points every 30 min:
+ Gas station beside bloom bank
+ Downtown Street
**If this role sounds like it's for you, then click on the link below to start the application process** !
You'll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
If successful, we will contact you about next steps!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
FinTech Customer Service Advisor
Posted 21 days ago
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Job Description
, Permanent
Position: FinTech Customer Service Advisor
Company Overview:
RayaCX is a leading customer experience management company that provides innovative solutions to businesses in the FinTech industry. With a strong presence in Cairo, Egypt, we are committed to delivering exceptional customer service and driving positive customer experiences for our clients.
Job Overview:
As a FinTech Customer Service Advisor, you will be responsible for providing excellent customer service to clients in the FinTech industry. You will be the first point of contact for customers, handling inquiries, troubleshooting issues, and providing solutions to ensure a seamless customer experience.
Key Responsibilities:
- Serve as the primary point of contact for customers, providing timely and accurate responses to inquiries and issues
- Troubleshoot and resolve customer issues, escalating to higher levels when necessary
- Maintain a high level of knowledge about the company's products and services, as well as the FinTech industry as a whole
- Identify and suggest improvements to processes and procedures to enhance the customer experience
- Collaborate with other teams, such as sales and product development, to address customer needs and concerns
- Keep accurate records of customer interactions and transactions
- Meet and exceed individual and team performance targets and KPIs
- Continuously seek opportunities to improve customer satisfaction and retention rates
Qualifications:
- Bachelor's degree in Business, Finance, or a related field
- Excellent communication and interpersonal skills
- Ability to handle multiple tasks and prioritize effectively
- Strong problem-solving and decision-making abilities
- Proficiency in Microsoft Office and CRM software
- Good in English
- Strong understanding of FinTech products and services is a plus
Benefits:
- Competitive salary and benefits package
- Opportunities for growth and career advancement
- Dynamic and supportive work environment
- Training and development programs
- Health insurance and other employee benefits
If you are passionate about delivering exceptional customer service and have a strong understanding of the FinTech industry, we would love to hear from you. Join our team at RayaCX and be a part of our mission to provide top-notch customer experiences in the FinTech world.
Site Administrative Assistant, Customer Service
Posted 18 days ago
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Job Description
Amazon ME CS team is seeking an administrative professional with a track record of earning the trust of stakeholders, customer-obsession and self-motivation to support CS team in Cairo. This is a great opportunity to join a high functioning and dynamic team with plenty of new challenges & responsibilities for you to grow and further your professional career.
The ideal candidate will be professional, hold the highest of standards, inclusive of confidentiality and be a fast learner with experience using sound judgement while working in a fast paced, goal-oriented, and ever changing work environment. They must have strong prioritization abilities to complete a high volume of complex tasks with minimal supervision. They will also be a detail oriented planner with the demonstrated ability to communicate and respond effectively and efficiently while maintaining flexibility. They will earn and maintain trust while demonstrating ownership and simplifying complexities. Finally, the ideal candidate will be someone who wants to Learn and Be Curious, Invent and simplify, Deliver Results, has strong Bias for Action and is ready to build a deep and trusting, long-term professional relationship with our leaders.
Key job responsibilities
- Manage and complete expense reports for General Manager, Senior Leader(s) if applicable, and yourself as needed.
- Maintaining schedules, planning events, coordinating meetings, and conferences for the Central Flow Operations Staff.
- Own and manage conference room coordination and room calendar management.
- Conduct clerical duties, including filing, full office management, responding to emails, preparing documents and presentations using graphics, graphs, and internal information and platforms.
- Scheduling cost effective travel arrangements which include: airfare/hotel/ground transportation for General Manager, and Senior Leader(s) as needed.
- Assist with internal communications for associates and leadership among multiple platforms, interfaces, and programs.
- Work with outside vendors to coordinate upkeep, and maintenance of CAI15
- Run work-related errands as needed.
- Think and plan ahead, delegate responsibilities appropriately and manage time effectively.
- Compile team goals, track and help drive completion of key deliverables and follow up on outstanding items.
- Management of complex calendars and scheduling with diplomacy and discretion.
- Serve as representative on department team-building activities and peer recognition.
* Organize, execute, and assist with team activities (staff meeting agendas, all-hands meetings, off-sites, and team social events).
Basic Qualifications
- Bachelor's degree with proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Ability to create graphs in MS Office products
- Ability to work a flexible schedule (Sunday- Thursday) and overtime as needed.
- 3+ years of office administration experience required.
Preferred Qualifications
- Experience providing executive support assistance at senior management level
- Project management experience. Strong analytical skills and demonstrated ability to improve processes.
- 5+ years of prior executive assistant experience
- Experience working with Human Resource and Finance administrative functions
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Sr. Customer Service Specialist DE, Digital, Device, and Alexa Support (D2AS) Executive Customer...
Posted 23 days ago
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Job Description
We are Amazon's Tech Support Executive Customer Relations group and work on behalf of Senior Leaders to resolve complex customer problems and prevent similar issues from happening again, owning Digital, Device & Alexa executive customer escalations globally.
The Senior ECR Specialist is a key point of contact for relevant business and development teams, and will support them on resolution of executive escalations they own, but require CS support.
Language skills are especially important, as this person will create succinct write-ups in a narrative style format for senior leaders. The successful candidate must also have the ability to research complex use cases that involves multiple customer contacts and determining the root cause(s) for the issue.
The core functions of the Senior ECR Specialist include:
- Resolve Customer Trust Escalations related to Amazon Brand, data regulation, or privacy concerns, driving tech investigation to identify root cause and restoring the customer's trust in devices
- Support the managers on the day to day VP Inquiries owning the investigation of an escalation from start to end, including preparing the final responses to senior leaders, following the narrative style format
- Dive deep into customer problems, building the entire history of customer contacts, to determine root cause
- Contact the customer directly to gather data for root cause analysis, troubleshooting, and close the case for the customer
- Conduct data queries and general data analytics related to escalations the team is handling
- Manage process improvement initiatives, including the scoping and implementation of projects stemming from escalations
- Effectively communicate with both internal and external customers by adjusting your communication style to your audience
- Create and document new processes to efficiently handle escalations and ensure that the D2AS Escalations Domain in KC is up to date
- Serves as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, and adherence to company policies and a commitment to excellent customer service
- Successfully completes approved special projects as assigned
Basic Qualifications
- Fluency in Arabic, English and German (spoken and written)
- Must be in good standing
- Experience with MS Office and CSC customer service tool set
- Bachelor's degree or 2 years Amazon Experience
- Experience interpreting and communicating analytics
- Experience communicating technical concepts to a non-technical audience
- Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment
- Illustrate communicating and/or presenting to Sr. Leaders or other stakeholders
- Demonstrates flexibility in work hours based on scheduling needs and customer demands
- A minimum of six months of experience handling customer escalated contacts such as D2AS Advanced Technician, DART (Resolution Specialist), Social Media, ECR or Search & Rescue.
Preferred Qualifications
- Experience utilizing Heartbeat and Tableau
- Proficiency in other languages
- Proficient project management skills (communication, planning, documentation) and the proven ability to identify opportunities, and drive them to completion (kaizen, six sigma, project management methods).
- Knowledge of project management tools like SIM.
- HTML skills for creation of departmental and interdepartmental documentation and communication.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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