318 Customer Service & Helpdesk jobs in Egypt

Digital Support Chat Specialist

Job Description:

Digital Support Chat Specialist

Location: Cairo (Hybrid depending on business needs)

Job Type: Full-time

Department: Digital Support Team

Purpose of the Role:

This purpose of this role is to provide front line incident management to all Bupa customers and clients who are unable to access Bupa's digital propositions. As a Digital Support Chat Specialist, you'll handle live webchats, diagnose technical issues, and provide tailored solutions across multiple digital channels. Your insights will help shape the future of our digital transformation.

What you'll do:

• Handle customer queries through webchat with professionalism and care
• Write clear, correct English responses that match customer needs and tone
• Support customers with login, registration and account access issues
• Troubleshoot across different systems and find the best solution for the customer
• Escalate to IT support teams when issues cannot be solved directly
• Complete administration tasks linked to customer cases
• Educate customers on how to use Bupa's online services
• Keep accurate records in Bupa systems
• Follow processes for complaints and try to resolve them where possible
• Work towards agreed targets such as Quality, AHT, and WRAP
• Take part in team huddles twice a week to hear important updates
• Attend monthly 1-1s and coaching sessions with your team leader, and act on feedback
• Complete training and continue learning new skills
• Understand when and how to transfer chats to other departments
• Be actively involved in team engagement activities to support morale and teamwork

What you'll bring:

• IT-related background or qualification is essential to understand and support the technical architecture of Bupa's digital propositions.
• Minimum 1 year in an English-speaking customer service chat environment is preferred.
• Strong written communication, empathy, problem-solving, and time management.
• PC literate with knowledge of Windows-based packages and digital platforms.
• Passion for digital servicing, adaptability, and a "can-do" attitude.
• Collaborative spirit and ability to work independently within set protocols.
• Ability to work independently and as part of a team
• Flexible and able to adapt to changes
• Positive attitude and calm under pressure

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.

We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Time Type:

Full time

Job Area:

Locations:

Egypt - Cairo

Free flu jabs, Referral programme, Employee mentoring programme, Financial planning services, Cycle to work scheme, Health & wellbeing programme, Company pension, Gym membership

chat account for food orders account it includes outbound call sometimes it's the first wave so there is opportunity for promotions

benefits

salary 10k ( 8k net _ 2k kPIs)

transportation Provided

social and medical insurance

rotational shifts 24/7

what we need ?

to be graduated

if you're a Male to have your military certificate

to be English level b1 at least

Company Description

MKademy is a leading company in providing high-quality engineering courses, offering a range of programs designed to meet the needs of students and professionals in this field. With a focus on both theoretical and practical training, MKademy equips students with the skills and knowledge required for success in the fast-paced world of electrical engineering. Dedicated to excellence in engineering education, MKademy is the top choice for those aiming to advance their careers in this exciting and rapidly evolving industry.

Role Description

This is a full-time on-site role for a Technical Support Specialist, located in Heliopolis. The Technical Support Specialist will be responsible for providing technical support, troubleshooting issues, resolving customer queries, ensuring customer satisfaction, and maintaining a high level of customer support. The role involves analytical skills to diagnose and solve technical problems efficiently.

Qualifications

• Technical Support and Troubleshooting skills
• Customer Support and Customer Satisfaction skills
• Strong Analytical Skills
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a team environment
• Bachelor's degree in Information Technology, Computer Science, or related field
• Previous experience in technical support is a plus

About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to Know our Team:

Growth and Accelerator is a team of creative entrepreneurs that develop solutions for Agoda's emerging and high-growth accommodation partners. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda's unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we roll out new products to increase the visibility of Agoda, introduce more travelers to our great products and services and deliver significant revenues to the overall business.

The Opportunity:

As Partner Executive your key objective is growing the coverage and quality of Agoda's supply network. Along with your team, you take care of a portfolio of high growth supply partners and assist in partnership related functions at scale.

In this role, you'll get to:

• Contact high growth supply partners to highlight revenue growth opportunities and maximize value
• Encourage program participation through focused project sprints
• Communicate efficiently with partners through various communication methods including phone, email, messaging and webinars
• Use data and dashboards to prioritize tasks
• Train and inform partners on our technologies, tools and models
• Prioritize daily tasks, monitor results and track progress in internal systems
• Respond to partners requests in a timely and effective manner

What you'll need to succeed:

• Fluency in German language
• Minimum 2 years' experience working in business development or execution role preferred although fresh graduates welcome to apply
• Demonstrates basic computer skills
• Analytical skills desired
• Analytical and proven track record in using data to drive achievements and make decisions
• Intellectual curiosity
• Autonomous and result driven (history of achieving ambitious targets)
• Ability to work under pressure in a competitive industry/rapidly changing environment
• Strong communication and interpersonal skills, is able to have minimum of 10 meaningful conversations with partners per day
• Ability to work in a highly dynamic environment and is open to change in responsibilities, workflows, as needed by the business
• Able to support EU markets and following the business hours in EU

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Cairo, Egypt

About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose –
Bridging the World Through Travel
We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.

We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to Know our Team
Agoda's Customer Support Team understands that travel can be an ever-changing environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda's values to each and every customer with multiple support channels and a strong desire to serve.

Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer's experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda's business performance.

Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.

In this Role, you'll get to:

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and messaging)
• Support customers across a combination of Agoda products (Hotel, Flights, Activities and more)
• Professionally handle a high volume of inquiries from clients and customers
• Contribute to business strategies by improving customer service through self-service initiatives, participation in product experiments, providing feedback, and driving efficiency.
• Continuously identify work process improvements
• Maintain open communication with Team Leaders and Managers, including through feedback, coaching, and alignment on performance goals.
• Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.

What we offer:

• fixed term contract with a possibility of extension based on performance and business needs
• contract in USD, paid in EGP following currency rate
• $400 USD allowance to set up your home office (one time)
• After completed the contract, performance Bonus, in line with Agoda's policy
• A highly diverse, multicultural work environment
• A compensation package, including benefits and an annual performance-linked bonus, that is competitive for the role and aligned with country or global standards
• Agoda staff discount on bookings
• Career development opportunities
• Employees' well-being programs

What you'll Need to Succeed:

• Advanced command of spoken and written French (level B2 or higher) and English (business fluent). (Please note that command of at least one language apart from English is required for this role.)
• Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
• Excellent listening skills, critical-thinker with attention to detail
• Willingness to work on rotating shifts, as per business requirements including on public holidays, and weekends on applicable
• Minimum typing speed of 35 words per minute
• Ability to work independently as well as in a team environment.
• Demonstrate a high degree of integrity and confidentiality
• Ability to operate in a fast-paced work environment

It's Great if you have:

• Prior experience of working in customer/partner facing roles for at least a year.

Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

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THE HIGHEST SALARY IN THE MARKET

18500k

TELEPERFORMANCE EGYPT WITH FEW EMPTY SLOTS

call center agents for multiple US and UK accounts.

Location:

New Cairo, 5th settlement

Language:

English

Requirements:

* English Proficiency is an absolute must (B2/C1 levels)

* Graduates

* Must be flexible with rotational shifts and Overnight

Benefits:

* Competitive NET salary of 13000 UP TO 18500 EGP Net (Tax and Insurance Exempt), depending on your English level. The salary is inclusive of KPIs, which will be provided in their Euro equivalent.

* Social insurance.

* Medical insurance AXA with an annual coverage of 400,000 EGP.

* Transportation services all over Cairo and Giza and a 1000EGP Transportation Allowance

* Mobile VPN allowance.

* A referral program that rewards you with up to 3000 EGP for each friend you refer.

* Discounts available at numerous stores across Egypt.

* Gym access.

* Overnight allowance of 1000 EGP.

* Opportunities for career advancement through an internal development program.

Work Schedule:

-Rotational shifts, overnight shifts. 5 working days & two 2 days off.

Each shift lasts for 9 hours, with 1hour break.

hashtag#TeleperformanceEgypt hashtag#TPEgypt hashtag#Callcenter hashtag#Englishcallcenter hashtag#customerservice hashtag#backoffice hashtag#chataccount hashtag#backofficeaccount hashtag#amadeus hashtag#travel

hashtag#Teleperformance hashtag#CareerOpportunity hashtag#JoinUs hashtag#JobOpening hashtag#CairoJobs hashtag#EgyptJobs hashtag#CareerGrowth hashtag#SalaryIncrease hashtag#EmployeeBenefits hashtag#WorkLifeBalance hashtag#TeleperformanceCareers

Coligo Edu is Growing Fast – And We're Hiring

We're expanding like never before — 150,000+ users, 45+ schools, and a mission to transform education across Egypt and beyond .

Now's your chance to join our high-growth EdTech team and play a key role in this exciting journey.

Open Positions:

Junior Product Manager

Drive innovation by supporting product strategy, roadmap, and features across all our platforms from LMS to new verticals in EdTech

Product Operations Specialist

Be the operational backbone of the product team — QA testing, documentation, and process improvements across all product lines.

Customer Success Specialist

Work directly with schools to onboard, train, support, and activate their full use of Coligo's platform.

Location: Cairo (hybrid with school visits when needed)

Full-time (Sun–Thu)

Competitive salary + annual bonus

Real impact in a fast-growing startup

Apply Now — Be Part of Our Next Chapter

We review applications continuously. Apply early to secure an interview

Let's build the future of education — together.

We're Hiring

TaskUs Egypt is proud to announce the launch of a first-of-its-kind account in the market – and we want YOU to be part of it

Industry: Cryptocurrency & FinTech

Role Type: 100% Non-Voice (Email & Chat only)

Location: Sheikh Zayed – Skywalk Mall

Why join us?

• Work on a cutting-edge account in the fast-growing world of cryptocurrency
• Grow your career in FinTech with endless opportunities to learn and innovate
• Be part of a supportive, forward-thinking team shaping the industry's future

What we're looking for:

Excellent English (B2+/C1)

Critical thinking & problem-solving skills

Adaptability and eagerness to learn

Background in Finance/FinTech is a plus

Ready to take the leap?

Send me a DM or apply now to start your journey with TaskUs Egypt. Let's build the future together

• Key Responsibilities:
• Supervise and optimize daily customer service operations.
• Monitor service KPIs (First Response Time, Resolution Time, NPS, Complaint Ratio).
• Develop and train the customer service team to meet performance targets.
• Collaborate with Operations, Sales, and IT to resolve service-related issues.
• Analyze performance data and prepare regular reports.
• Handle VIP escalations and ensure professional resolutions.
• Drive process and digital improvements (CRM, automation, chatbots).
• Support the Customer Service Manager in planning and leadership tasks.

• Requirements:
• Bachelor s degree in Business, Logistics, or related field (Master s is a plus).
• 5 7 years of experience in customer service management within express logistics.
• Strong leadership and team management skills.
• Analytical and result-oriented mindset.
• Excellent English communication (spoken & written).
• Hands-on experience with CRM systems and service tools.

Job Details:
- Location: 6th of October City Industrial Zone
- Transportation: Provided from nearest pickup point
- Working Hours: 9:00 AM 5:00 PM
- Day Off: Friday