187 Call Center jobs in Egypt
Call Center
Giza
Credit Agricole Egypt
Posted today
Job Viewed
Job Description
Handles all inquiries related to the Bank products/services & Marketing campaigns (Inbound/Outbound)
- Handles the clients' complaints & act on decrease its ratio
- Meets Call Center KPI's
- Applies customer service policy & online help to the callers
- Achieves the assigned targets
**Qualifications**:
- The purpose the Call Center Agent is to provide superior customer service and online help/support to CAE Clients/None Clients.
- Handling all inquiries / requests related to the Bank products / services and Marketing Campaigns
- Decreasing the ratio of CAE clients' complaints
- Handles the clients' complaints & act on decrease its ratio
- Meets Call Center KPI's
- Applies customer service policy & online help to the callers
- Achieves the assigned targets
**Qualifications**:
- The purpose the Call Center Agent is to provide superior customer service and online help/support to CAE Clients/None Clients.
- Handling all inquiries / requests related to the Bank products / services and Marketing Campaigns
- Decreasing the ratio of CAE clients' complaints
This advertiser has chosen not to accept applicants from your region.
0
Call Center
Teleperformance
Posted today
Job Viewed
Job Description
_**Unlock endless possibilities for growth in your career at Teleperformance! **_
- We're hiring Customer Service Agents to start immediately. _
- **Role**:_
- Handling customers' inquiries and maintaining customer satisfaction. _
- **Qualifications**:_
- Fluency in English is a MUST _
- Required English level: B2 & C1_
- Graduates ONLY _
- Availability to start immediately _
- **Specifications and Benefits**:_
- 9 working hours (including 1 hour break)_
- Salary: Up to 15,000 NET (including KPIs)_
- Rotational shifts / Fixed night shifts_
- Salary increase after 6 months _
- Career path: A chance to get promoted after 6 months only! _
- KPIs in Euro equivalent _
- Transportation is provided all over Cairo and Giza (door to door transportation for females after 11 PM) _
- Paid training_
- Medical insurance: 400K coverage per year_
- Social insurance _
- Discounts in many stores all over Egypt _
- Gym access _
- **Location**:_
- **New Cairo (Tagmoa), Cairo**_
Pay: E£6,250.00 - E£15,000.00 per month
- We're hiring Customer Service Agents to start immediately. _
- **Role**:_
- Handling customers' inquiries and maintaining customer satisfaction. _
- **Qualifications**:_
- Fluency in English is a MUST _
- Required English level: B2 & C1_
- Graduates ONLY _
- Availability to start immediately _
- **Specifications and Benefits**:_
- 9 working hours (including 1 hour break)_
- Salary: Up to 15,000 NET (including KPIs)_
- Rotational shifts / Fixed night shifts_
- Salary increase after 6 months _
- Career path: A chance to get promoted after 6 months only! _
- KPIs in Euro equivalent _
- Transportation is provided all over Cairo and Giza (door to door transportation for females after 11 PM) _
- Paid training_
- Medical insurance: 400K coverage per year_
- Social insurance _
- Discounts in many stores all over Egypt _
- Gym access _
- **Location**:_
- **New Cairo (Tagmoa), Cairo**_
Pay: E£6,250.00 - E£15,000.00 per month
This advertiser has chosen not to accept applicants from your region.
1
Call Center Agent
Sutherland Global Services
Posted today
Job Viewed
Job Description
Sutherland Cairo is hiring technical support agents
**Requirements**:
*Fluency in English
*Technical experience or technical background
*Flexibility with rotational shifts (the first shift starts at 2 PM and the last shift ends at 6 AM)
**Benefits**:
*Competitive salary +Bonus +Annual profit share
*High chance to get promoted
*Transportation is provided (One way transportation
- door to door for ladies starting from 8 PM)
If interested:
Pay: E£1.00 per month
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (required)
**Requirements**:
*Fluency in English
*Technical experience or technical background
*Flexibility with rotational shifts (the first shift starts at 2 PM and the last shift ends at 6 AM)
**Benefits**:
*Competitive salary +Bonus +Annual profit share
*High chance to get promoted
*Transportation is provided (One way transportation
- door to door for ladies starting from 8 PM)
If interested:
Pay: E£1.00 per month
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
2
Call Center Agent
Everlast Wellness Medical Center
Posted today
Job Viewed
Job Description
Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
**Job Types**: Full-time, Permanent
**Salary**: E£5,000.00 - E£8,000.00 per month
Application Question(s):
- Current Salary
- Expected Salary
**Education**:
- Bachelor's (preferred)
**Experience**:
- MIS / ADMIN: 1 year (preferred)
Ability to Relocate:
- Cairo: Relocate before starting work (preferred)
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
**Job Types**: Full-time, Permanent
**Salary**: E£5,000.00 - E£8,000.00 per month
Application Question(s):
- Current Salary
- Expected Salary
**Education**:
- Bachelor's (preferred)
**Experience**:
- MIS / ADMIN: 1 year (preferred)
Ability to Relocate:
- Cairo: Relocate before starting work (preferred)
This advertiser has chosen not to accept applicants from your region.
3
Call Center Agent
Tagaddod
Posted today
Job Viewed
Job Description
**Responsibilities**:
- Coordinate, dispatch, and manage all incoming calls and digital dispatch
- Communicate daily with drivers and customers
- Oversee and ensure deliveries and pickups are made on time to ensure accuracy
- Provide ongoing coaching to each employee concerning quality, reliability, accountability, and productivity
- Support a daily operation by being punctual,
**Requirements**:
- Serves customers by providing product and service information and resolving product and service problems.
- Fresh Graduates up to 2 years of experience preferably in a call center.
- Ability to empathize with and prioritize customer needs.
- At least Good level of English.
- Communication Skills
- Problem Solving Skills
- Interpersonal Skills
- Coordinate, dispatch, and manage all incoming calls and digital dispatch
- Communicate daily with drivers and customers
- Oversee and ensure deliveries and pickups are made on time to ensure accuracy
- Provide ongoing coaching to each employee concerning quality, reliability, accountability, and productivity
- Support a daily operation by being punctual,
**Requirements**:
- Serves customers by providing product and service information and resolving product and service problems.
- Fresh Graduates up to 2 years of experience preferably in a call center.
- Ability to empathize with and prioritize customer needs.
- At least Good level of English.
- Communication Skills
- Problem Solving Skills
- Interpersonal Skills
This advertiser has chosen not to accept applicants from your region.
4
Call Center Agent
Raya Holding
Posted 28 days ago
Job Viewed
Job Description
The Role Job description
Ready to be part of one of the market leaders in Egypt? Apply now!
Raya Auto, one of Raya's subsidiaries, is hiring a call center agent.
What will you do?- Manage customer interactions, ensuring effective and efficient handling of both inbound and outbound calls to ensure seamless and positive service experience.
- Respond promptly to customer concerns, ensuring a positive resolution that maintains trust and satisfaction.
- Collect, update, and organize comprehensive customer information to ensure accurate and current records.
- Ensure data integrity and security within the CRM system to maintain accurate records and confidentiality of all customer information.
- Handle customer communications across email, phone, SMS, and social media, ensuring timely and consistent follow-ups to meet service standards.
- Minimum 0-2 years of experience.
- Awareness of ASC and LG business cycle.
- Bachelor degree in any related field.
- Are you an eager learner? Raya believes in its employees, so we aim to continuously provide learning and development plans for all of our employees to ensure their personal and career development.
- Are you looking for career progression? Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities.
- Are you looking for a rewarding environment? Raya's top achievers are awarded annually with an international five-day trip.
- Are you looking for an opportunity to give back to the community? Raya encourages their employees to give back to the community through different ongoing CSR programs and initiatives.
- Are you a foodie? Exclusive discounts for Raya employees at Raya's restaurants (Ovio, Jones The Grocer, The Lebanese Bakery, and Loris).
- Ownership
- Continuous learning
- Customer centricity
- Functional skills
This advertiser has chosen not to accept applicants from your region.
5
Call Center (Order Taker)
Profolio
Posted today
Job Viewed
Job Description
We will provide a B2C service to the customers of our F&B clients. (Order Taker):
- Answering inbound calls
- Providing adequate support based on the customer needs (answering customer requests and inquiries and taking food orders)
- Taking customer orders and logging them on the adequate system/tools based on the adequate process
- Following the adequate internal & client processes to support the customer
- Making cross & up sales based on the call scenarios
- Helping convert customers to online shopping
- Ensuring customer, client & company confidentialities
- Handling customer escalations based on company process
- Following the quality process
- Making adequate follow-up with the clients, customers, and adequate department based on the request
- Staying up-to-date when comes to information, process, and knowledge Tasks may change based on the requirements of each account.
- Rotational hours: 9 hours shift
- Social Insurance
- Fluent in Arabic
- Good in English
- Males preferred
- Grades Preferred
Pay: E£3,000.00 - E£3,500.00 per month
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (required)
- Answering inbound calls
- Providing adequate support based on the customer needs (answering customer requests and inquiries and taking food orders)
- Taking customer orders and logging them on the adequate system/tools based on the adequate process
- Following the adequate internal & client processes to support the customer
- Making cross & up sales based on the call scenarios
- Helping convert customers to online shopping
- Ensuring customer, client & company confidentialities
- Handling customer escalations based on company process
- Following the quality process
- Making adequate follow-up with the clients, customers, and adequate department based on the request
- Staying up-to-date when comes to information, process, and knowledge Tasks may change based on the requirements of each account.
- Rotational hours: 9 hours shift
- Social Insurance
- Fluent in Arabic
- Good in English
- Males preferred
- Grades Preferred
Pay: E£3,000.00 - E£3,500.00 per month
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Call center Jobs in Egypt !
6
Call Center Advisor (Us Account)
WEmng
Posted today
Job Viewed
Job Description
Researching required information using available resources.Company Activity**:Franchise Marketing**
Address**:146 Tourism Area No. (6)**
Job Location**:6thof October**
Job Title**:Call center Advisor (US Account)**
Type of Employment**:Permanent**
Experience**:1-3 years**
Shifts**:Rotational**
English Level**:Excellent - Fluent**
**Responsibilities**:
- Answering phones from customers professionally and responding to customer inquiries and handling complaints.
- Researching required information using available resources.
- Providing customers with the organization’s service and product information.
- Identifying, escalating priority issues and reporting to the high.
- Routing inbound calls to the appropriate resources whenever needed.
- Following up on complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.
**Salary**: 5K net + Bonus every 3 months
**Job Types**: Full-time, Permanent
**Salary**: E£3,000.00 - E£5,000.00 per month
Application Question(s):
- What is your English Level (Good, V.Good, Excellent, Fluent)
- How many years of experience do you have in call center?
- How old are you?
- Is 5K net a suitable salary for you?
- Is the job location suitable for you (6th of October)?
Address**:146 Tourism Area No. (6)**
Job Location**:6thof October**
Job Title**:Call center Advisor (US Account)**
Type of Employment**:Permanent**
Experience**:1-3 years**
Shifts**:Rotational**
English Level**:Excellent - Fluent**
**Responsibilities**:
- Answering phones from customers professionally and responding to customer inquiries and handling complaints.
- Researching required information using available resources.
- Providing customers with the organization’s service and product information.
- Identifying, escalating priority issues and reporting to the high.
- Routing inbound calls to the appropriate resources whenever needed.
- Following up on complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.
**Salary**: 5K net + Bonus every 3 months
**Job Types**: Full-time, Permanent
**Salary**: E£3,000.00 - E£5,000.00 per month
Application Question(s):
- What is your English Level (Good, V.Good, Excellent, Fluent)
- How many years of experience do you have in call center?
- How old are you?
- Is 5K net a suitable salary for you?
- Is the job location suitable for you (6th of October)?
This advertiser has chosen not to accept applicants from your region.
7
Call Center Advisor (Us Account)
WEmng
Posted today
Job Viewed
Job Description
Researching required information using available resources.Company Activity**:Franchise Marketing**
Address**:146 Tourism Area No. (6)**
Job Location**:6thof October**
Job Title**:Call center Advisor (US Account)**
Type of Employment**:Permanent**
Experience**:1-3 years**
Shifts**:Rotational**
English Level**:Excellent - Fluent**
**Responsibilities**:
- Answering phones from customers professionally and responding to customer inquiries and handling complaints.
- Researching required information using available resources.
- Providing customers with the organization’s service and product information.
- Identifying, escalating priority issues and reporting to the high.
- Routing inbound calls to the appropriate resources whenever needed.
- Following up on complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.
**Salary**: 5K net + Bonus every 3 months
**Job Types**: Full-time, Permanent
**Salary**: E£3,000.00 - E£5,000.00 per month
Application Question(s):
- What is your English Level (Good, V.Good, Excellent, Fluent)
- How many years of experience do you have in call center?
- How old are you?
- Is 5K net a suitable salary for you?
- Is the job location suitable for you (6th of October)?
Address**:146 Tourism Area No. (6)**
Job Location**:6thof October**
Job Title**:Call center Advisor (US Account)**
Type of Employment**:Permanent**
Experience**:1-3 years**
Shifts**:Rotational**
English Level**:Excellent - Fluent**
**Responsibilities**:
- Answering phones from customers professionally and responding to customer inquiries and handling complaints.
- Researching required information using available resources.
- Providing customers with the organization’s service and product information.
- Identifying, escalating priority issues and reporting to the high.
- Routing inbound calls to the appropriate resources whenever needed.
- Following up on complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.
**Salary**: 5K net + Bonus every 3 months
**Job Types**: Full-time, Permanent
**Salary**: E£3,000.00 - E£5,000.00 per month
Application Question(s):
- What is your English Level (Good, V.Good, Excellent, Fluent)
- How many years of experience do you have in call center?
- How old are you?
- Is 5K net a suitable salary for you?
- Is the job location suitable for you (6th of October)?
This advertiser has chosen not to accept applicants from your region.
8
Call Center Representative- English Speakers
Sutherland Egypt
Posted today
Job Viewed
Job Description
Sutherland (Cairo site) is hiring customer service representatives in Cairo
- Highest Net salary in the market (9500 NET excluding KPIs + 1700 as KPIs).
- Fully Paid training + granted KPIs within training
- Granted KPIs for the first 3 months
- Medical and social insurance
- 9 working hours including 1-hour break/ 2 days off per week
- Transportation provided 24/7
- Bonus and incentive plan above an associate's salary
- 3,6 & 12 Months bonus
- *Fluency in English is a must*
- Flexibility with working night and overnight shifts is a must
**Job Types**: Full-time, Temporary, Contract
Contract length: 12 months
**Salary**: E£10,000.00 - E£13,500.00 per month
Application Question(s):
- Previous Experience? EG: Company Name
- Are you okay with working night and overnight shifts?
- Nationality?
- Highest Net salary in the market (9500 NET excluding KPIs + 1700 as KPIs).
- Fully Paid training + granted KPIs within training
- Granted KPIs for the first 3 months
- Medical and social insurance
- 9 working hours including 1-hour break/ 2 days off per week
- Transportation provided 24/7
- Bonus and incentive plan above an associate's salary
- 3,6 & 12 Months bonus
- *Fluency in English is a must*
- Flexibility with working night and overnight shifts is a must
**Job Types**: Full-time, Temporary, Contract
Contract length: 12 months
**Salary**: E£10,000.00 - E£13,500.00 per month
Application Question(s):
- Previous Experience? EG: Company Name
- Are you okay with working night and overnight shifts?
- Nationality?
This advertiser has chosen not to accept applicants from your region.
9