532 Workforce Planning jobs in Egypt

Job Purpose:

• Assume full leadership of Workforce Management and Planning within the Contact Center, developing and executing predictive strategies to ensure optimal utilization of human and material resources. Prepare annual budgets and monitor performance to maintain the balance between service quality, operational efficiency, and cost reduction, in alignment with the center's strategic objectives.

Job Responsibilities:

• Lead the development of predictive workforce planning, analyzing workload variations and call volume forecasts.
• Design flexible scheduling strategies to ensure 24/7 operational readiness.
• Develop analytical models for call forecasting and resource optimization.
• Define, manage, and review key performance indicators (KPIs) to ensure achievement of required service levels.
• Prepare and approve operational budgets, monitor financial variances, and address challenges such as temporary staffing shortages or unexpected workload increases.
• Lead initiatives to enhance operational efficiency and cost control while maintaining service quality and recommend cost-saving measures without compromising customer experience.
• Develop contingency and crisis management plans to ensure effective contact center operations under diverse scenarios.
• Deliver periodic analytical reports to senior management to support strategic decision-making.

Job Qualifications:

• Bachelor's degree in a relevant field.
• 7–10 years of proven experience in Workforce Management (WFM) and Budgeting within Customer Care, including a minimum of 2 years in a managerial role.
• Certification in COPC and/or Six Sigma is an advantage.
• Solid expertise in budget planning, forecasting, and cost management.
• Proficiency in analytics and reporting tools.
• Demonstrated leadership abilities with a strong track record of team collaboration and people management.
• Exceptional organizational skills with keen attention to detail.

Company Description

At IFTC, we are committed to shaping the future of education and leadership in the Middle East and beyond. As the exclusive academic partner of the International Business Academy in London and an academic partner of Horizons University in France, we bring world-class educational opportunities to aspiring professionals in the region. Our MBA and DBA programs empower individuals with the skills, knowledge, and global perspective needed to excel in today's competitive landscape. Our graduates lead industries such as engineering, business, healthcare, and technology, driving innovation and transforming industries. Join us in redefining boundaries and building the leaders of tomorrow.

Role Description

This is a part-time remote role for a Strategic Planning Lecturer. The lecturer will be responsible for delivering high-quality course content, developing lesson plans, and creating engaging educational materials. Tasks include conducting lectures, assessing student performance, providing feedback, and mentoring students. The role involves staying updated with the latest trends and research in strategic planning and incorporating relevant insights into the curriculum.

Qualifications

• Expertise in Strategic Planning, Business Management, and Organizational Development
• Experience in developing and delivering educational content and lesson plans
• Strong analytical, research, and presentation skills
• Excellent written and verbal communication skills
• Ability to mentor and support students remotely
• Experience in remote teaching or online education is a plus
• Doctoral degree in Business Administration, Strategic Planning, or related field

Job Summary:

We are seeking a results-driven and analytical
Business Development, Strategic Planning, and Research Manager
with a strong background in
retail
to lead initiatives that drive growth, optimize operations, and identify new opportunities. The ideal candidate will blend commercial insight, market research expertise, and strategic planning capabilities to support decision-making and deliver business growth.

Key Responsibilities:

Business Development:

• Identify and develop new business opportunities (B2B and B2C) within retail channels including e-commerce, brick-and-mortar, and emerging platforms.
• Build strategic partnerships and alliances to expand market presence and drive revenue.
• Conduct competitive analysis to identify market gaps, product trends, and customer behavior.
• Lead commercial pitches and partnership negotiations with potential clients or vendors.
• Monitor and report on performance metrics, ROI, and KPIs for business development initiatives.

Strategic Planning:

• Develop short- and long-term strategic plans aligned with corporate objectives and retail market trends.
• Analyze internal data and market intelligence to formulate and support key business strategies.
• Collaborate with executive leadership and cross-functional teams (marketing, merchandising, finance, and operations) to align plans with retail business goals.
• Lead annual planning processes including budgeting, sales forecasting, and expansion strategy.
• Support transformation projects and change management initiatives across the business.

Market Research & Insights:

• Conduct in-depth market research including customer segmentation, consumer behavior analysis, and competitor benchmarking.
• Analyze retail industry trends, shopper insights, pricing strategies, and seasonal behaviors to inform product and promotional strategies.
• Manage third-party research partners and utilize various data sources (POS data, loyalty programs, CRM systems).
• Translate insights into actionable recommendations to improve customer experience, product assortment, and sales performance.

Requirements:

Education & Experience:

• Bachelor's degree in Business, Marketing, Economics, or a related field (MBA preferred).
• 5–8 years of experience in business development, strategic planning, or market research, preferably within the
  retail or FMCG
  sector.
• Proven experience managing cross-functional retail initiatives and growth projects.

Skills:

• Strong analytical and strategic thinking abilities.
• Exceptional communication, negotiation, and stakeholder management skills.
• Proficiency in data analysis tools (e.g., Excel, Power BI, Tableau) and CRM/ERP platforms.
• Deep understanding of retail operations, consumer trends, and merchandising strategies.
• Ability to manage multiple projects and meet tight deadlines in a fast-paced environment.

Preferred Qualifications:

• Experience working with omnichannel retail models (online + offline).
• Knowledge of digital transformation trends in retail (AI, personalization, data-driven marketing).
• Ability to mentor and manage junior analysts or business development teams.

Reporting To:

Director of Strategy / Chief Commercial Officer / General Manager

We are hiring for a reputable financial company a
Head of Strategic Planning.

Reports to:
GM, Business Strategy & Transformation

Location:
Fifth Settlement, New Cairo, Egypt

Years of Experience:
Minimum of 15 years of experience in strategy development, management consulting, or corporate strategy roles.

Job Purpose:

The Head of Strategy is responsible for leading the strategic planning, execution, and business performance management processes to ensure the company's objectives are aligned with its long-term vision. The role entails identifying market trends, assessing business opportunities, and formulating strategies that drive growth and innovation in the payments sector. This position requires strong analytical capabilities, industry knowledge, and the ability to collaborate with internal and external stakeholders.

Responsibilities:

• Develop and oversee the implementation of the company's strategic plan, aligning business objectives with market opportunities and global industry trends.
• Facilitate and participate in the annual business planning process, ensuring alignment with the company's strategy, financial targets, operational goals, and long-term business growth.
• Conduct analysis and competitive market assessments to shape the strategic direction, applying appropriate business analytical tools like SWOT/TOWS, PESTEL, etc.
• Co-Drive the development of new business initiatives, including innovation in payment solutions (e.g., digital wallets, instant payments, open finance).
• Implement a balanced scorecard framework (or relevant business efficiency measurement tools) to track performance against strategic goals.
• Set and monitor Key Performance Indicators (KPIs or equivalent effective methodology) across the company, ensuring each department contributes to overall success.
• Conduct ongoing analysis of market trends, customer needs, and competitor activities within the payment's ecosystem (both domestic and international).
• Identify and evaluate new business opportunities, partnerships, and acquisitions to enhance the company's mission and market positioning.
• Lead cross-functional teams in strategy development, ensuring alignment with the company's vision and goals.
• Foster relationships with external partners, including financial institutions, fintech companies, and regulatory bodies.

Qualifications:

• Bachelor's degree in Business Administration, Finance, Economics, or related field (required).
• MBA or relevant postgraduate degree is highly preferred.
• Formal training/education in Strategy Making & Execution is highly preferred.
• Strong understanding of the payment ecosystem, including digital wallets, ACH, instant payments, and card schemes.

If you are interested, please send your updated resume to the below email stating the job title in the subject line.

And please provide us with the following data:

Current Salary, Expected Salary & Notice Period

NOTE: Please make sure that you submitted the requested data in the email to start the process.

Role Purpose

The Employee Life Cycle (ELC) Associate is responsible for managing HR operations across the full employee journey, including onboarding, transfers, promotions, data management, and offboarding. The role acts as the first point of contact for employees and managers, providing accurate advice and support through calls, emails, and ticketing systems. It also ensures smooth transactions in SuccessFactors and compliance with HR processes.

Key Responsibilities

• Provide timely and accurate support to employees and managers on HR queries (onboarding, transfers, data updates, exits).
• Manage HR system (SuccessFactors) transactions, such as hiring, job changes, compensation updates, and terminations.
• Ensure accuracy and compliance of employee data in SuccessFactors and ticketing systems.
• Deliver excellent customer service, ensuring positive feedback from employees and managers.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 0–6 months of experience
  in HR operations, internships, or employee services (experience with SuccessFactors is a plus).
• Human Resources Internship or Diploma (Preferred).

Job goal

Provide a professional support to the HR & Admin department especially in areas of: Personnel, Attendance, Payroll, Training & Recruitment.

Undertake a range of administrative duties for Arabic Trader Egypt premises.

Main Duties:

Personnel:

·   Update & maintain employees' personnel files as hard & soft Log.

·   Update & maintain employees' database profile.

·   Maintain & monitor Vacation Balance Log.

·   Responsible for handling employees' social insurance

function.

·   Maintain vacation balance log.

·   Maintain attendance records.

·   Generate required priodical reports.

Payroll:

·   preparation of monthly payroll including (overtime calculations, penalties, loans )

·   Generate required monthly payroll reports.

·   Print out monthly payroll slips.

Training:

·   Keep an updated training logs.

·   Receive all the training evaluation and certificates from all employees.

·   Support in training coordination with training providers.

Recruitment & Hiring:.

·   Conduct initial screening of CVs.

·   Maitain CVs filling system.

·   Setup interviews appointement. 

·   Support in pre-employment & onboarding procedures.

Administration:

·   Supervise service providers such as (Housekeeping ).

·   In charge of stationary supplies.

·   Monitor the ordering and consumption of cafeteria / buffet supplies.

Additional Duties

In addition to the above-mentioned duties, the owner of the position needs to ensure compliance with all legal obligations, as well as the application of the established management system and its tools. Especially the corporate policy of the company and the related Group departments are an essential part and a core task. In particular, the development of the employees to ensure a safe and quality-conscious work should be encouraged.

As all others as well this positions is obliged to support the climate of mutual respect and cooperation, which enables a high level of motivation of all employees to further develop the business success with innovative products.

To support the constant change in our business the owner of the position ensures to take over respective additional tasks within his area of responsibility based on the company's needs and his personal abilities. Thus, an attitude and willingness for constant further self-development is part of the job.

Job qualifications

·   Bachelor's degree.

· to 5 years' Experience in the HR & Admin field.

·   Excellent Recruitment skills.

·   Excellent English.

Company Description

Bin Humaid National Company, established in 1986, is a leading firm in the sale and import of hunting and shooting tools, as well as desert and camping supplies in Saudi Arabia. The company has its roots in the university district of Jeddah, where it launched its first branch, and focuses on selecting the best international brands for quality and efficiency. Bin Humaid Company is the parent company of three subsidiaries: Arabian Hunter in Saudi Arabia, Hunters World in Dubai, and R.D.T, which operates in both Dubai and Alexandria.

Role Description

This full-time, on-site role is for a Human Resources & Office Admin based in Alexandria, Egypt. The role involves handling daily HR operations, assisting with administrative tasks, and providing excellent customer service. Additional responsibilities include managing accounting tasks, maintaining office administration, and ensuring the smooth operation of the office.

Qualifications:

• Proficiency in Administrative Assistance and Office Administration
• Strong organizational skills and attention to detail
• Ability to work effectively in an on-site setting in Alexandria, Egypt
• Bachelor's degree in Business Administration, Human Resources, or a related field is preferred
• Previous experience in HR and office administration roles is a plus

Work Location :Alexandria -zezenia

Company Description

24K Production is a 360 marketing agency dedicated to delivering high-quality marketing solutions. Our offerings encompass a diverse range of marketing services designed to meet the unique needs of our clients. We are committed to excellence and strive to help businesses grow by creating impactful marketing strategies.

Role Description

This is a full-time on-site role for a Human Resources Generalist located in Heliopolis. The Human Resources Generalist will handle various day-to-day HR tasks, including implementing HR policies, managing employee benefits, overseeing benefits administration, and ensuring compliance with employment laws. The role also involves providing support to both employees and management, guiding employee relations, and assisting with recruitment processes.

Qualifications

• Experience in Human Resources (HR) and HR Management
• Knowledge of HR Policies and Employee Benefits
• Skills in Benefits Administration
• Excellent communication and interpersonal skills
• Ability to handle confidential information with integrity
• Strong organizational and time-management skills
• Bachelor's degree in Human Resources, Business Administration, or related field

RESPONSIBILITIES:

• Support to employees in various HR-related topics such as vacations, business missions,

permissions, resignations.

• Updates staff records on the HR database and manual filing systems.

• Receives and processes personnel forms.

•Maintain employee files and records in electronic and paper form.

•Assist supervisors in in various HR-related topics.

• Handling staff attendance and departure system and making reports.

• Good Knowledge of Labor office & Social Insurance offices procedures and transactions.

• Monitor adherence to internal policies, procedures and rules.

ESSENTIAL QUALIFICATION:

• Bachelor's Degree in Business Administration or relevant field, Additional education in Human Resource Management will be a plus.

EXPERIENCE
:

• Minimum experience 1-3 years in a similar position.

• Knowledge of human resources processes and best practices.

• Familiar with Egypt Labor & Social Insurance Law.

• Minimum of 1 years' experience in document or records management.

• Ability to find and preserve paper documents.

DESDIRED SKILLS:

• Excellent written and verbal communication skills.

• Excellent in MS Office Tools.

• Ability to work independently and part of the team.

• Strong Communication Skills.

• Quick and immediate response.

• Multitasking.

• Time Management.

• Interpersonal Skills.

• Organizational Skills.