137 Voice Support jobs in Egypt
Call Center
Mansoura
StorexWeb
Posted today
Job Viewed
Job Description
**About Us**:
At StorexWeb, we are always looking to strengthen our organization by adding the best available talent to our staff. We’re seeking a **Call center** to join our team to work on a number of exciting projects.
- Promote CompactSoft software products & services via phone
- Introduce CompactSoft company profile to customers
- Identify customer software requirements
- Run a phone-based questionnaire dialog with prospects and leads
- Record prospect customer information
- Maintain database of prospects, leads and opportunities
- Evaluate prospects to be qualified into leads
- Follow up prospects and leads
- Transfer qualified leads into opportunities
- Communicate qualified opportunities to the sales department
- Achieve Telemarketing Phone Calls Targets
- Report Telemarketing Progress to Management
- Create Periodical Reports of Telemarketing Operations
**Minimum requirements**:
- Bachelor Degree Commerce or equivalent
- In-depth knowledge of the dynamics related to the management of business and production processes
- Knowledge of management software
- Good knowledge of the whole Office package (Outlook, Excel, Word, Access)
- At least 1 years of experience in a similar role.
- Fluent in Arabic, English and Italian
**Preferential skills**:
- Proven experience in a similar role with other ERP, CRM and other management software
**Personal characteristics**:
- Organization skills
- Ability to dialogue and good interpersonal skills
- Professional and personal authority, ability to work as a team and to place oneself within the company in a constructive and proactive way
- Maturity and balance in dealing with problems and situations
- Attitude to work towards objectives and progressives and propensity for continuous improvement
**Language**:
- English (required)
- Italian (required)
At StorexWeb, we are always looking to strengthen our organization by adding the best available talent to our staff. We’re seeking a **Call center** to join our team to work on a number of exciting projects.
- Promote CompactSoft software products & services via phone
- Introduce CompactSoft company profile to customers
- Identify customer software requirements
- Run a phone-based questionnaire dialog with prospects and leads
- Record prospect customer information
- Maintain database of prospects, leads and opportunities
- Evaluate prospects to be qualified into leads
- Follow up prospects and leads
- Transfer qualified leads into opportunities
- Communicate qualified opportunities to the sales department
- Achieve Telemarketing Phone Calls Targets
- Report Telemarketing Progress to Management
- Create Periodical Reports of Telemarketing Operations
**Minimum requirements**:
- Bachelor Degree Commerce or equivalent
- In-depth knowledge of the dynamics related to the management of business and production processes
- Knowledge of management software
- Good knowledge of the whole Office package (Outlook, Excel, Word, Access)
- At least 1 years of experience in a similar role.
- Fluent in Arabic, English and Italian
**Preferential skills**:
- Proven experience in a similar role with other ERP, CRM and other management software
**Personal characteristics**:
- Organization skills
- Ability to dialogue and good interpersonal skills
- Professional and personal authority, ability to work as a team and to place oneself within the company in a constructive and proactive way
- Maturity and balance in dealing with problems and situations
- Attitude to work towards objectives and progressives and propensity for continuous improvement
**Language**:
- English (required)
- Italian (required)
This advertiser has chosen not to accept applicants from your region.
0
Call Center Specialist
Cairo, Al Qahirah
Elite recruitment
Posted today
Job Viewed
Job Description
Multinational Company is hiring a Customer support agents
Salary up to 8K-Graduates only
Location: Smart village
English level must be excellent or fluent
Rotational shifts (Overnight)
**Job Types**: Full-time, Permanent, New grad
**Salary**: Up to E£8,000.00 per month
**Education**:
- Bachelor's (preferred)
**Language**:
- English (preferred)
Shift availability:
- Overnight Shift (preferred)
- Night Shift (preferred)
Salary up to 8K-Graduates only
Location: Smart village
English level must be excellent or fluent
Rotational shifts (Overnight)
**Job Types**: Full-time, Permanent, New grad
**Salary**: Up to E£8,000.00 per month
**Education**:
- Bachelor's (preferred)
**Language**:
- English (preferred)
Shift availability:
- Overnight Shift (preferred)
- Night Shift (preferred)
This advertiser has chosen not to accept applicants from your region.
1
Call Center Agent
Marriott Worldwide
Posted today
Job Viewed
Job Description
**Job Number** 22167700
**Job Category** Rooms & Guest Services Operations
**Location** Le Méridien Dahab Resort, PO Box 2, Dahab, Egypt, Egypt VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.
**Job Category** Rooms & Guest Services Operations
**Location** Le Méridien Dahab Resort, PO Box 2, Dahab, Egypt, Egypt VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.
This advertiser has chosen not to accept applicants from your region.
2
Call Center Supervisor
EGBank
Posted today
Job Viewed
Job Description
**JOB PURPOSE**
Supervise a full range of call center services through the development of Service Quality Standards, manage process improvement initiatives and provision of customer centric support in order to maintain high customer satisfaction levels and support managerial decision making with required information and analysis
- **MAJOR RESPONSIBILITIES AND ACOUNTABILITIES**
- Monitor random calls to improve quality, minimize errors and track operative performance.
- Handle challenging customer complaints or enquiries to maintain high levels of customer satisfaction.
- Monitor and analyze performance metrics report in order to provide appropriate constructive feedback, maintain high service levels, and generate production efficiency.
- Monitor and complete quality reviews to ensure representatives are creating the expected customer experience through following business expectations, scripts, and best practices.
Supervise a full range of call center services through the development of Service Quality Standards, manage process improvement initiatives and provision of customer centric support in order to maintain high customer satisfaction levels and support managerial decision making with required information and analysis
- **MAJOR RESPONSIBILITIES AND ACOUNTABILITIES**
- Monitor random calls to improve quality, minimize errors and track operative performance.
- Handle challenging customer complaints or enquiries to maintain high levels of customer satisfaction.
- Monitor and analyze performance metrics report in order to provide appropriate constructive feedback, maintain high service levels, and generate production efficiency.
- Monitor and complete quality reviews to ensure representatives are creating the expected customer experience through following business expectations, scripts, and best practices.
This advertiser has chosen not to accept applicants from your region.
3
Call Center Agent
German University in Cairo
Posted today
Job Viewed
Job Description
Competencies:
Technical Knowledge; Flexibility; Concern for effectiveness; Creativity/innovation; Teamwork; Effective Communication; Concern for accuracy/details; Self-Management/Planning/Time Management; Work under pressure; Persistence; Results Driven; Problem Solving
**Job Description**:
Handle phone calls, answer incoming telephones while using computer to find requested information and help customers to solve their problems.
- Answer all incoming calls and respond to students’ requests
- Provide inquirers with accurate and complete information
- Identify, research and resolve student's issues using
the computer system
- Follow up on inquiries that are not solved immediately and contact the inquirer.
- Communicate with other departments to resolve problems regarding complains
- Transfer customers calls to appropriate staff
Job Requirements:
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- High level of Communication skills
- Presentable and has self-confidence.
- Finds pleasure in fulfilling the expectations of inquirers when serving customers
Qualification:
- University Degree in any field.
- 1-3 years of experience as a call center agent
- Very good command English and Arabic is a must; any other language is a plus.
- Very good computer skills (Word, Excel etc.)
Technical Knowledge; Flexibility; Concern for effectiveness; Creativity/innovation; Teamwork; Effective Communication; Concern for accuracy/details; Self-Management/Planning/Time Management; Work under pressure; Persistence; Results Driven; Problem Solving
**Job Description**:
Handle phone calls, answer incoming telephones while using computer to find requested information and help customers to solve their problems.
- Answer all incoming calls and respond to students’ requests
- Provide inquirers with accurate and complete information
- Identify, research and resolve student's issues using
the computer system
- Follow up on inquiries that are not solved immediately and contact the inquirer.
- Communicate with other departments to resolve problems regarding complains
- Transfer customers calls to appropriate staff
Job Requirements:
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- High level of Communication skills
- Presentable and has self-confidence.
- Finds pleasure in fulfilling the expectations of inquirers when serving customers
Qualification:
- University Degree in any field.
- 1-3 years of experience as a call center agent
- Very good command English and Arabic is a must; any other language is a plus.
- Very good computer skills (Word, Excel etc.)
This advertiser has chosen not to accept applicants from your region.
4
Call Center Agent
Teleperformance
Posted today
Job Viewed
Job Description
Teleperformance Egypt is hiring English Speakers B2 / B1+ as a Customer Support Representatives (Chat/ Voice ).
- No experience is required!
■Our Benefits:
◇Salary From 6250 K Up to 15K net salary, including KPIS based on your English Pronunciation
◇Social insurance
◇Medical coverage is up to 400K per year
◇ VPN Line
◇Premium Card
◇5% to 10% Increase on Basic after 6 Months of Hiring
◇Other discounts in many stores
- transportation provided all over cairo 24/7. Door to door after 11 pm
- kpis in EUR equivalent to EGP rate in the bank
- gym access and it's payable
- Courses and diplomas in different fields like ( marketing - human resources
- ◇Location: NEW CAIRO - FIFTH SETTLEMENT
- Dropouts and graduates are welcome to apply.
○ Five Working Days and 2 Days Off Rotational
○ Rotational shifts 24/7
○ The last working hour for females is 2:00 AM.
Working hours are:
○9 Hrs per day, including a 1-hour break
if you're interested ,send me a message via WhatsApp 01021865349
**Job Types**: Full-time, Permanent
Pay: E£6,250.00 - E£15,000.00 per month
**Education**:
- Bachelor's (preferred)
**Language**:
- english (preferred)
**Location**:
- Cairo (preferred)
- No experience is required!
■Our Benefits:
◇Salary From 6250 K Up to 15K net salary, including KPIS based on your English Pronunciation
◇Social insurance
◇Medical coverage is up to 400K per year
◇ VPN Line
◇Premium Card
◇5% to 10% Increase on Basic after 6 Months of Hiring
◇Other discounts in many stores
- transportation provided all over cairo 24/7. Door to door after 11 pm
- kpis in EUR equivalent to EGP rate in the bank
- gym access and it's payable
- Courses and diplomas in different fields like ( marketing - human resources
- ◇Location: NEW CAIRO - FIFTH SETTLEMENT
- Dropouts and graduates are welcome to apply.
○ Five Working Days and 2 Days Off Rotational
○ Rotational shifts 24/7
○ The last working hour for females is 2:00 AM.
Working hours are:
○9 Hrs per day, including a 1-hour break
if you're interested ,send me a message via WhatsApp 01021865349
**Job Types**: Full-time, Permanent
Pay: E£6,250.00 - E£15,000.00 per month
**Education**:
- Bachelor's (preferred)
**Language**:
- english (preferred)
**Location**:
- Cairo (preferred)
This advertiser has chosen not to accept applicants from your region.
5
Call Center Agent (German)
IGT Solutions
Posted today
Job Viewed
Job Description
**Role: German Customer Service Executive**
**Location : Cairo, Egypt**
**Skills Required**:
**Excellent writing and speaking skills in German (C1 level ) is mandatory and English is required on a B2 level**
Previous work experience in an international airline environment / operations is a valuable advantage
Specialized skills required: Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage
Graduate in any discipline / Under graduates
Willingness to search for required information from customer with a strong focus on solving clients requests
Proficient in Microsoft Office, Outlook
**Willing to work in a contact center environment with rotational shifts**
**Key Responsibilities**:
Graduate in any discipline / Under graduates
**Willing to work in a contact center environment with rotational shift.**
**It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.**
**Language**:
- German (required)
- English (required)
**Location : Cairo, Egypt**
**Skills Required**:
**Excellent writing and speaking skills in German (C1 level ) is mandatory and English is required on a B2 level**
Previous work experience in an international airline environment / operations is a valuable advantage
Specialized skills required: Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage
Graduate in any discipline / Under graduates
Willingness to search for required information from customer with a strong focus on solving clients requests
Proficient in Microsoft Office, Outlook
**Willing to work in a contact center environment with rotational shifts**
**Key Responsibilities**:
Graduate in any discipline / Under graduates
**Willing to work in a contact center environment with rotational shift.**
**It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.**
**Language**:
- German (required)
- English (required)
This advertiser has chosen not to accept applicants from your region.
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6
Call Center Agent (Telemarketer)
Sierratek
Posted today
Job Viewed
Job Description
If you’re looking for a Mid-day (3:30PM till 11:30PM including an hour break) Telemarketer vacancy in _**Zahraa Al-Maadi**_, this is for you!
All what we require is **very good to excellent English** **speakers** who are committed to the vacancy
**Benefits:
- **
- 6000 Basic plus unlimited KPI’s
- Transportation pocket money for women until we provide transportation
- Career path! ( as we’re a startup company )
**Salary**: From E£6,000.00 per month
All what we require is **very good to excellent English** **speakers** who are committed to the vacancy
**Benefits:
- **
- 6000 Basic plus unlimited KPI’s
- Transportation pocket money for women until we provide transportation
- Career path! ( as we’re a startup company )
**Salary**: From E£6,000.00 per month
This advertiser has chosen not to accept applicants from your region.
7
English Call Center Representative
Teleperformance
Posted today
Job Viewed
Job Description
**Company Description**
Teleperformance is a global digital business services company.
Driven by inspired and passionate people around the world, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
**Role Description**
This is a full-time on-site role for an Airline Customer Service Agent at Teleperformance - New Cairo, located in Cairo, Egypt. The Airline Customer Service Agent will be responsible for providing exceptional customer service to passengers, including ticket sales, baggage handling, and addressing customer inquiries and complaints. They will also be responsible for ensuring compliance with airline policies and procedures and maintaining accurate and up-to-date records.
**Qualifications**
- Fluent in English and Arabic (both spoken and written)
- Excellent communication and interpersonal skills
- Proven ability to work well in a fast-paced and team-oriented environment
- Strong problem-solving skills and ability to handle difficult situations with care and professionalism
- High School diploma or equivalent
- Prior experience in customer service or the airline industry is a plus
**Benefits**
- Salary up to 12000 EGP net
- Social insurance
- Medical insurance
- Transportation all over Cairo
- Semi-annual bonus
- Gym access
- Career path
**Salary**: E£12,000.00 per month
Application Question(s):
- Are you fluent in English?
Teleperformance is a global digital business services company.
Driven by inspired and passionate people around the world, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
**Role Description**
This is a full-time on-site role for an Airline Customer Service Agent at Teleperformance - New Cairo, located in Cairo, Egypt. The Airline Customer Service Agent will be responsible for providing exceptional customer service to passengers, including ticket sales, baggage handling, and addressing customer inquiries and complaints. They will also be responsible for ensuring compliance with airline policies and procedures and maintaining accurate and up-to-date records.
**Qualifications**
- Fluent in English and Arabic (both spoken and written)
- Excellent communication and interpersonal skills
- Proven ability to work well in a fast-paced and team-oriented environment
- Strong problem-solving skills and ability to handle difficult situations with care and professionalism
- High School diploma or equivalent
- Prior experience in customer service or the airline industry is a plus
**Benefits**
- Salary up to 12000 EGP net
- Social insurance
- Medical insurance
- Transportation all over Cairo
- Semi-annual bonus
- Gym access
- Career path
**Salary**: E£12,000.00 per month
Application Question(s):
- Are you fluent in English?
This advertiser has chosen not to accept applicants from your region.
8
Call Center Representative- English
Sutherland Egypt
Posted today
Job Viewed
Job Description
Sutherland (Cairo site) is hiring customer service representatives
- Highest Net salary in the market (9600 NET excluding KPIs + 1700 as KPIs).
- Fully Paid training + granted KPIs within training
- Granted KPIs for the first 3 months
- Medical and social insurance
- 9 working hours including 1-hour break/ 2 days off per week
- Transportation provided 24/7
- Bonus and incentive plan above an associate's salary
- 3,6 & 12 Months bonus
- *Fluency in English is a must*
- Flexibility with working night and overnight shifts is a must
**Job Types**: Full-time, Temporary, Contract
Contract length: 12 months
**Salary**: E£10,000.00 - E£13,500.00 per month
Application Question(s):
- Previous Experience? EG: Company Name
- Are you okay with working night and overnight shifts?
- Nationality?
- Highest Net salary in the market (9600 NET excluding KPIs + 1700 as KPIs).
- Fully Paid training + granted KPIs within training
- Granted KPIs for the first 3 months
- Medical and social insurance
- 9 working hours including 1-hour break/ 2 days off per week
- Transportation provided 24/7
- Bonus and incentive plan above an associate's salary
- 3,6 & 12 Months bonus
- *Fluency in English is a must*
- Flexibility with working night and overnight shifts is a must
**Job Types**: Full-time, Temporary, Contract
Contract length: 12 months
**Salary**: E£10,000.00 - E£13,500.00 per month
Application Question(s):
- Previous Experience? EG: Company Name
- Are you okay with working night and overnight shifts?
- Nationality?
This advertiser has chosen not to accept applicants from your region.
9