1,198 Voice Support jobs in Egypt
Officer - Voice Support
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About the Job:
As a Customer Care Agent, you will be responsible for assisting customers through multiple communication channels, including voice (phone) and non-voice (email, whats-app, .) interactions. Your primary goal is to provide exceptional support related to After-sales booking flights, hotels and other travel-related services, ensuring a satisfying customer experience.
Responsibilities:
Provide assistance to customers regarding their flight, hotel bookings, and related travel services in the after sales part.
Maintain up-to-date knowledge of company products, services, and policies to accurately address customer inquiries.
Handle queries, complaints, and requests via phone, email, whats-app, and Social media channels and others.
Utilize the following platforms: (Communication platforms - CRM - Bookings Hub - Google Workspace - GDS - Other booking portals).
Assist customers with modifying reservations for flights, hotels, and associated services.
Maintain a professional and positive attitude while interacting with customers.
Engage with customers to enhance their experience, ensuring satisfaction and loyalty.
Accurately record and maintain customer information, including booking details and communication history, in the customer relationship management (CRM) system.
Ensure compliance with data protection policies.
Work closely with other departments to provide end-to-end solutions for customers.
Assist colleagues during peak periods or high workloads.
Collaborate with the Risk Management & Loyalty team.
Process refunds as needed.
Profile Requirements:
Maximum Age 32 Years old.
V.Good up to Excellent command of English.
GDS experience is a plus (Amadeus / Galileo).
Tourism background.
CS experience is preferred.
Grads only are welcome to apply.
Interpersonal skills.
Communication skills.
Customer service orientated.
Active listening skills.
Problem-solving skills.
Negotiation skills.
Call Center
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Call Center Agent (Arabic Account)
Employer: Leading Private Bank
Location: Smart Village – October
About the Role:
We are looking for enthusiastic and customer-oriented Call Center Agents to join the banking sector. You will be the first point of contact for customers, handling inquiries, providing accurate information, and ensuring an excellent client experience.
Key Responsibilities:
- Handle inbound and outbound customer calls professionally.
- Provide information about banking products and services.
- Resolve customer inquiries, complaints, and requests efficiently.
- Ensure customer satisfaction by following up when necessary.
- Achieve daily/weekly performance targets (KPIs).
- Record and update customer information accurately in the system.
- Collaborate with other departments to escalate unresolved issues.
Requirements:
- Fresh graduates are encouraged to apply.
- Bachelor's degree (Commerce, Arts, or Law preferred).
- Strong communication and problem-solving skills.
- Good command of English.
- Ability to work under pressure and meet performance targets.
What We Offer:
Salary: 7,500 EGP + KPIs
Transportation provided
Social & medical insurance
Career growth – staff opportunity after one year
call center
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Raya_CX is hiring for call center Agent for a well known Bank
Staff Opportunity after 2 years
Requirements:
Very good up to Excellent in English
Presentable and communicative
Answer enquires about accounts
Explain the products of the bank
solving problems of accounts
Cairo, Giza residents
Bachelor's Degree
Skills:
Problem Solving
Decision Making
Communication skills
Listing and handling skills
Details:
Staff Opportunity after a 2 year
Rotational shift ( 8 working hours including 1 hour break)
2 days off Rotational
Location : Nasr city, tagamoaa
Salary: gross+ 1000 kpi+ 3000 transportation allowance)
Call Center
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Job Title
Call Center Agent – Hospital
Job Purpose
To handle incoming patient calls and inquiries, provide accurate information about hospital services, book appointments, and direct calls to the appropriate departments while ensuring high-quality customer service and patient satisfaction.
Key Responsibilities
Answer incoming calls from patients in a professional and courteous manner.
Book and manage patient appointments using the hospital's system.
Provide general information about hospital services, doctors, and departments.
Transfer calls to relevant departments or personnel when necessary.
Handle patient complaints, resolve issues, or escalate to the concerned team.
Confirm and follow up on patient appointments.
Maintain accurate patient records and update information in the system.
Adhere to hospital policies, procedures, and customer service standards.
Qualifications
Bachelor's degree or relevant diploma.
Previous experience in customer service or call center (preferably in healthcare).
Strong communication and interpersonal skills.
Proficiency in using computers and call center systems.
Good command of English (additional languages are an advantage).
Ability to multitask and work under pressure.
Personal Skills
Excellent listening and problem-solving skills.
Professional, polite, and patient attitude.
Team player with high commitment to work.
Fast learner with attention to detail.
Working Conditions
Shift-based schedule (morning/evening).
Office environment with call handling systems and headsets.
Call Center
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Hiring: Customer Support Agents (Arabic Account)
Maadi | Rotational Shifts | Late shift transport
• Bachelor's degree |
• Support via calls & emails
• Up to EGP 12K gross (incl. KPIs)
• EGP 1,750 transport allowance
• Social & family insurance
Send English voice note via WhatsApp:
- CustomerService #CallCenter #FreshGrads #Maadi #Cairo #Career
Call Center
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HIGHEST SALARIES IN THE MARKET
We are hiring graduates and undergraduates (Fluent in English)
•Undergraduates without attendance
•Location: 5th Settlement
•Net Salary: Up to 18.5K
•KPIs in Euros
•24/7 Transportation
•Gym Access
•VPN Line Allowance
•Discounts at various stores across Egypt
Call center
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Company Description
RAYA Customer Experience (RAYA CX) offers next-generation BPO and customer experience management services for clients across various industries. Since 2001, RAYA CX has been a trusted partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. Delivering from competitive and highly skilled labor markets, RAYA CX provides an array of integrated business process outsourcing solutions supported by advanced technology, robust strategies, continuous improvement, and innovation.
Role Description
This is a full-time on-site role for a Call Center Team Leader, based in Cairo, Egypt. The Call Center Team Leader will be responsible for supervising day-to-day activities in the call center, managing and supporting team members, monitoring performance metrics, and ensuring customer satisfaction. The role involves providing guidance and training to team members, handling escalated customer issues, and implementing strategies for continuous improvement in service delivery and team efficiency.
Qualifications
- Strong Interpersonal Skills and Communication skills
- Analytical Skills and the ability to monitor and improve performance metrics
- Commitment to Customer Satisfaction and excellence in Customer Service
- Proven leadership ability and experience in a supervisory role
- Ability to work in a fast-paced, high-pressure environment
- Bachelor's degree in Business Administration, Communications, or a related field is preferred
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Lenovo PC voice technical support
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Introduction
As a Remote Technical Support Agent specializing in Lenovo PC Products, you will be responsible for providing comprehensive technical assistance and guidance to customers via Phone, email communication. Your primary objective will be to troubleshoot, diagnose, and resolve technical issues related to Lenovo desktops, laptops, and other PC products. Utilizing your expertise in Lenovo systems and peripherals, you will ensure customer satisfaction by delivering prompt, accurate, and effective solutions. This position offers the flexibility of remote work, enabling you to assist customers from the comfort of your home while maintaining high-quality support standards.
Your Role And Responsibilities
- Provide timely and professional technical support to customers via Phone, email, addressing inquiries related to Lenovo PC products.
- Diagnose hardware issues, including but not limited to system crashes, software errors, connectivity problems, and peripheral compatibility.
- Guide customers through troubleshooting steps, utilizing assistance tools and diagnostic software where necessary to identify and resolve technical issues.
- Document all interactions with customers, including issue details, troubleshooting steps taken, and resolutions provided, in a comprehensive manner.
- Escalate complex technical issues to senior support staff or appropriate internal teams, ensuring prompt resolution and customer satisfaction.
- Stay updated on Lenovo product specifications, technical documentation, and troubleshooting procedures to provide accurate and up-to-date support.
- Collaborate with cross-functional teams, including product development, engineering, and quality assurance, to communicate customer feedback and contribute to product improvement initiatives.
- Participate in training sessions and knowledge-sharing activities to enhance technical skills and stay informed about new Lenovo products and technologies.
- Maintain a positive and customer-focused attitude while adhering to service level agreements (SLAs) and quality standards for email support.
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
The role requires working from office in US Time zone.
Fluency in English / French is a must.
Excellent communication and problem-solving skills.
0 – 2 years of experience in Technical Support or similar fields
Expressing any certain aspect of the workplace to make it better "Self-motivated ".
Handling off hours for business needs, whenever required.
Lenovo PC products knowledge.
Preferred Technical And Professional Experience
- Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
- Proven experience in technical support roles, preferably with a focus on Lenovo PC products or similar hardware.
- Proficiency in diagnosing and troubleshooting hardware and software issues related to desktops, laptops, and peripherals.
- Excellent communication skills, both written and verbal, with the ability to convey technical information clearly and concisely via email.
- Strong customer service orientation with a passion for helping customers resolve technical challenges effectively.
- Ability to work independently in a remote environment, demonstrating self-motivation, time management skills, and attention to detail.
- Familiarity with remote support tools, diagnostic utilities, and ticketing systems for tracking and managing customer inquiries.
- Certifications such as CompTIA A+, Lenovo Certified Technician, or similar credentials would be advantageous.
Lenovo PC voice technical support
Posted 22 days ago
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Job Description
As a Remote Technical Support Agent specializing in Lenovo PC Products, you will be responsible for providing comprehensive technical assistance and guidance to customers via Phone, email communication. Your primary objective will be to troubleshoot, diagnose, and resolve technical issues related to Lenovo desktops, laptops, and other PC products. Utilizing your expertise in Lenovo systems and peripherals, you will ensure customer satisfaction by delivering prompt, accurate, and effective solutions. This position offers the flexibility of remote work, enabling you to assist customers from the comfort of your home while maintaining high-quality support standards.
**Your role and responsibilities**
1. Provide timely and professional technical support to customers via Phone, email, addressing inquiries related to Lenovo PC products.
2. Diagnose hardware issues, including but not limited to system crashes, software errors, connectivity problems, and peripheral compatibility.
3. Guide customers through troubleshooting steps, utilizing assistance tools and diagnostic software where necessary to identify and resolve technical issues.
4. Document all interactions with customers, including issue details, troubleshooting steps taken, and resolutions provided, in a comprehensive manner.
5. Escalate complex technical issues to senior support staff or appropriate internal teams, ensuring prompt resolution and customer satisfaction.
6. Stay updated on Lenovo product specifications, technical documentation, and troubleshooting procedures to provide accurate and up-to-date support.
7. Collaborate with cross-functional teams, including product development, engineering, and quality assurance, to communicate customer feedback and contribute to product improvement initiatives.
8. Participate in training sessions and knowledge-sharing activities to enhance technical skills and stay informed about new Lenovo products and technologies.
9. Maintain a positive and customer-focused attitude while adhering to service level agreements (SLAs) and quality standards for email support.
**Required technical and professional expertise**
The role requires working from office in US Time zone.
Fluency in English / French is a must.
Excellent communication and problem-solving skills.
0 - 2 years of experience in Technical Support or similar fields
Expressing any certain aspect of the workplace to make it better "Self-motivated ".
Handling off hours for business needs, whenever required.
Lenovo PC products knowledge.
**Preferred technical and professional experience**
- Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
- Proven experience in technical support roles, preferably with a focus on Lenovo PC products or similar hardware.
- Proficiency in diagnosing and troubleshooting hardware and software issues related to desktops, laptops, and peripherals.
- Excellent communication skills, both written and verbal, with the ability to convey technical information clearly and concisely via email.
- Strong customer service orientation with a passion for helping customers resolve technical challenges effectively.
- Ability to work independently in a remote environment, demonstrating self-motivation, time management skills, and attention to detail.
- Familiarity with remote support tools, diagnostic utilities, and ticketing systems for tracking and managing customer inquiries.
- Certifications such as CompTIA A+, Lenovo Certified Technician, or similar credentials would be advantageous.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Non-Voice Customer Support – English
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Location: Skywalk El sheikh Zayed | Full-Time | Email & Chat Support Only
TaskUs is launching a non-voice English support account in the fast-growing Cryptocurrency industry—right here in Egypt
What You'll Do
• Provide support via email and chat (no calls)
• Resolve crypto-related issues with professionalism and critical thinking
• Deliver clear, friendly communication in a fast-paced environment
What We're Looking For
• Strong English skills (B2+/C1)
• Detail-oriented and problem-solving mindset
• Experience in finance/FinTech is a plus
Why Join Us
• Work in a non-voice role
• Be part of the FinTech revolution
• Build your career with a company that values growth and innovation
Apply now and grow with TaskUs