336 User Operations jobs in Egypt

ABOUT TURPAL

Turpal is a Dubai-based, remote-first travel tech startup transforming the way Travel Companies offer services to their travelers.

Thanks to Turpal, travel companies (tour operators, travel agents, OTAs, and destination management companies, among others) boost their revenues (increase direct sales, boost up/cross-selling) while offering an improved experience to their travelers.

About the role:

The Customer Operations Specialist's
primary responsibility is to ensure the seamless onboarding of new customers and provide ongoing 
support throughout the process. Candidates should be passionate about technology and possess excellent bilingual communication skills in English and Arabic.

Key Responsibilities:

• Manage smooth delivery and implementation of Turpal's products for new customers

• Organize and lead virtual customer training sessions for system proficiency

• Provide continuous support and troubleshooting post-implementation

• Create and update training materials in English and Arabic

• Act as the primary contact for customer inquiries

• Work with the development team to integrate client feedback and enhance systems

• Stay updated on product features 

• Ensure high-quality service across multiple customer accounts

Requirements:

- Fluent in English and Arabic

• 3-5 years of experience in
  customer-facing roles in tech products/services/SAAS

• 3-5 years of experience in
  B2B tech products/services

• Experience working in a remote setup

• Proficient in using customer operations systems (CRM, ticketing systems, etc.)

-
Bachelor's Degree

• Strong communication skills, capable of simplifying complex information

• Excellent problem-solving and critical thinking abilities

• Highly organized with the capability to juggle multiple tasks

• Nice to have: exposure to the travel industry

Role Description

This is a full-time remote role for a Customer Operations Manager. The Customer Operations Manager will be responsible for overseeing and improving the operations of customer support services, ensuring customer satisfaction, analyzing customer feedback, and enhancing the overall customer experience. Day-to-day tasks include managing customer service teams, developing and implementing operational policies and procedures, monitoring performance metrics, and working closely with other departments to ensure seamless operations.

Qualifications

• Customer Satisfaction and Customer Experience skills
• Analytical Skills
• Operations Management skills
• Excellent Communication skills
• Strong leadership and team management abilities
• Proficiency in using customer service software and tools
• Bachelor's degree in Business Administration, Operations Management, or related field
• Prior experience in a customer operations management role is preferred

Welcomes and orients all branch walk-in customers by handling their requests and inquiries in the most professional manner

Manages the branch queue by migrating customers to the various channels (ATM, Online banking …etc.)

Checks walking customers' requests, answers and resolves their related issues in a timely manner

Refer products based on customer potential when possible and maintain good relationships with the customer while working on increasing the customer base through cross-selling and getting NTB referrals from the walk-in customer

Assists in completion of any required documents for certain product or service requested by customers

Direct customers to alternative channels through explaining the relevant features of the online service to improve the customer journey perception about other channels of service

Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures.

Process all received customer requests through following the standard operating procedures by submitting it through the relevant systems and ensure completion of all the required prerequisites including (data input, signatures, stamps….etc.) to enhance the Branches operations quality and decrease the RTS percentage"

Customer Service & Operations Manager

Location: 10th of Ramadan City

Company: Memaar Degla Real Estate Development

Key Responsibilities:

1. Customer Service Leadership & Experience Management

Develop and implement customer service policies and procedures to ensure exceptional service standards.

Supervise and oversee customer inquiries and complaints across all channels (phone, email, digital platforms, social media).

Coordinate with internal teams (maintenance, delivery, after-sales) to ensure efficient and timely resolution of customer issues.

1. Operations Management

Oversee end-to-end unit handover processes, ensuring compliance with timelines, quality standards, and contractual commitments.

Manage and monitor operational activities related to after-sales services, ensuring smooth execution and customer satisfaction.

Prepare regular operational and customer service performance reports with actionable recommendations for continuous improvement.

1. CRM & Data-Driven Insights

Manage and enhance Customer Relationship Management (CRM) systems to optimize customer engagement.

Collect, analyze, and interpret customer data to identify needs, preferences, and trends.

Provide strategic recommendations to improve services, operations, and overall customer experience based on insights.

1. Customer Experience & Loyalty Programs

Design and implement customer loyalty programs to enhance retention and engagement.

Conduct regular customer satisfaction surveys and implement corrective action plans where necessary.

Monitor the customer journey across all touchpoints, ensuring a seamless and positive experience.

1. Digital Platforms & Customer Interaction

Develop and manage digital platforms that allow customers to track projects, submit requests, and interact with the company.

Continuously enhance the user experience of digital channels based on customer feedback.

1. Cross-Functional Collaboration

Collaborate with marketing and sales teams to design and execute strategies that strengthen customer engagement.

Share customer insights and feedback with internal departments to refine products and services in line with client expectations.

Requirements:

Bachelor's degree in Business Administration, Marketing, or a related field.

Minimum of 10 years' experience in customer service and operations, preferably in the real estate development sector.

Strong expertise in CRM systems and customer data analysis.

Proven leadership skills with the ability to manage and develop teams.

Excellent communication, problem-solving, and relationship-building skills.

To Apply:

Please submit your resume to

and mention the job title in the subject line.

We're Hiring: Technical Support (Mid to Senior Level)

Location: Nasr City

Working Hours: 9 AM to 5 PM (Fixed Shift)

Responsibilities:

• Installation and configuration of security systems (CCTV & Access Control).
• Troubleshooting and maintenance of installed systems.
• Providing technical support to clients when needed.
• Ensuring all systems are functioning efficiently and securely.

Qualifications:

• Proven experience in installing and maintaining security systems (CCTV & Access Control).
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and handle on-site installations.
• Basic English literacy required.

Benefits:

• Insurance
• Bonuses & KPI incentives
• Competitive salary & allowances

Apply Now

Send your CV via WhatsApp:

Or vis email ( )

Company Description

Concentrix is a global technology and services leader that powers the world's best brands with fully integrated end-to-end solutions.

Role Description

This is a full-time on-site role for a Technical Support Representative located in New Cairo. The Technical Support role involves providing technical assistance to customers, troubleshooting issues, handling customer queries, and resolving technical problems efficiently. Daily tasks include customer interaction via phone or email, diagnosing software or hardware issues, and escalating complex problems to relevant departments or teams as required.

Benefits

• Salaries up to 18,000+ EGP with uncapped sales incentives

• Medical and social insurance

• Free transportation, including door-to-door service for female employees

• Free access to Concentrix University

• Clear career growth opportunities

Qualifications

• Fluency in English, both written and verbal
• Strong communication, interpersonal, and customer service skills
• Bachelor's Degree

Company Description

ETISAL International, one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, focuses on providing consultative and customized innovative services to meet unique business needs. We strive to deliver high-value, distinct, and innovative BPO services with global coverage. Our commitment to quality, human capital, and state-of-the-art technologies ensures we exceed client expectations while enabling them to focus on their core businesses.

Role Description

This is a full-time on-site role for a Technical Support (Customer Service Agents) position located in Maadi, Cairo, Egypt. In this role, you will handle day-to-day customer service tasks, including addressing customer inquiries, troubleshooting technical issues, ensuring customer satisfaction, and enhancing customer experience. As a Technical Support Agent, you will serve as the first point of contact for our clients, providing exceptional support and problem resolution.

Qualifications

• Proficiency in Customer Service, Customer Support, Customer Satisfaction
• Strong skills in ensuring a positive Customer Experience
• Excellent communication and problem-solving abilities
• Ability to work independently and in a team environment
• Basic technical knowledge and troubleshooting skills
• Fluency in Arabic and English B2-C1
• Cairo Residents Only
• Bachelor's degree or equivalent experience
• Location: Maadi

Company Description

ETISAL International is a leading Business Process Outsourcing (BPO) company in the Middle and Far East, known for understanding the importance of the customer. We offer tailored, high-value, innovative BPO services to meet the unique needs of each client. Our company focuses on providing first-class quality, appreciating the value of human capital, and implementing state-of-the-art technologies across various industries. ETISAL International is committed to transparency, flexibility, integrity, and exceeding client expectations.

Role Description

This is a full-time on-site role for a Technical Support/Customer Service Agent based in Maadi,Cairo, Egypt. The Technical Support/Customer Service Agent will handle daily tasks which include responding to customer inquiries, providing technical support, ensuring customer satisfaction, and resolving customer issues. They will also be responsible for maintaining high levels of customer service and customer experience.

Qualifications

• Skills in Customer Service, Customer Support, and Customer Experience
• Experience in ensuring Customer Satisfaction and handling Customer Service Representatives
• Excellent communication and problem-solving skills
• Ability to work on-site and manage customer interactions effectively
• Previous experience in a similar role is a plus
• Proficiency in relevant software and technology is advantageous
• Fluent English
• Bachelor's degree in Engineering or a related field is preferred
• Cairo residents only

About dawatech:

Dawatech is a premier provider of ERP solutions tailored for various industries, including the healthcare and pharmaceutical sectors. Our pharmacy ERP solutions are designed to help pharmacies manage inventory, streamline operations, and enhance customer service through efficient and secure software systems.

Job Type:
Full-time, Onsite

Location:
Cairo, Maadi

Position Overview:

We are seeking a dedicated and knowledgeable
Technical Support
to join our team, focusing on providing technical support for our
ERP system
. In this role, you will troubleshoot system issues, assist clients with system configuration, and ensure smooth operations. The ideal candidate will have a background in computer science and strong problem-solving skills.

Responsibilities:

• Provide specialized technical support for the ERP system, addressing client inquiries and troubleshooting issues.
• Collaborate with clients to optimize the use of the ERP to meet their business needs.
• Develop and maintain technical documentation, including system manuals and troubleshooting guides.
• Coordinate with internal teams to escalate and resolve technical issues efficiently.

Requirements:

• Fluent English:
  Excellent verbal and written communication skills in English.
• Degree in Computer Science, Accounting Or Related Field:
  A Bachelor's degree in computer science, IT, or a related field.
• Problem-Solving Skills:
  Ability to diagnose complex technical issues and develop effective solutions.
• Customer Service Orientation:
  A strong commitment to helping clients use ERP systems effectively, ensuring their satisfaction.
• Experience with Odoo ERP is a big advantage.

Qualifications:

• Proven experience in technical support or ERP system management.
• Strong understanding of inventory management, sales, and operational workflows.
• Ability to work independently and in a team environment, balancing multiple tasks efficiently.