65 Training Manager jobs in Egypt

• Conduct thorough training needs analyses to identify skill gaps and development opportunities.
• Design, develop, and implement comprehensive training programs (onboarding, leadership, technical, compliance, soft skills, etc.).
• Manage the full training lifecycle from planning and delivery to evaluation and continuous improvement.
• Deliver engaging instructor-led training sessions (in-person and virtual) and oversee e-learning content development.
• Collaborate with department heads to align training initiatives with business objectives.
• Evaluate training effectiveness using KPIs, feedback, and performance metrics; report on ROI and impact.
• Maintain and update training materials, learning management systems (LMS), and knowledge repositories.
• Manage external training vendors, consultants, and partnerships as needed.
• Stay current with industry trends, adult learning methodologies, and emerging L&D technologies.
• Mentor and support internal subject matter experts (SMEs) in delivering training content.

• Bachelor s degree in Human Resources, Education, Organizational Development, or a related field (Master s preferred).
• Minimum of 5 7 years of experience in corporate training, L&D, or a similar role.
• Proven track record in designing and managing scalable training programs.
• Strong knowledge of instructional design models (e.g., ADDIE, SAM).
• Experience with Learning Management Systems (LMS) and e-learning authoring tools (e.g., Articulate 360, Captivate).
• Excellent communication, presentation, and facilitation skills.
• High emotional intelligence with the ability to influence stakeholders at all levels.
• Project management skills with the ability to manage multiple priorities.
• Certification in training, coaching, or L&D (e.g., CPLP, CPTM, ATD) is a plus.

Description:

• Support the onboarding and continuous development of retail teams, store managers, and supervisors across all locations.
• Ensure all staff are trained in brand history, seasonal collections, materials, craftsmanship, storytelling techniques, and interpersonal skills to deliver a refined and emotionally intelligent client experience.
• Deploy a wide variety of training methods.
• Work with global or regional teams to ensure a consistent training experience aligned with the brand's identity and luxury positioning.Monitor and evaluate the effectiveness and success of the training program.
• Track training effectiveness through KPIs, feedback, and in-store performance metrics. Identify gaps and update programs accordingly.
• Provide opportunities for ongoing development.
• Resolve any specific problems and tailor training programs as necessary.
• Maintain a keen understanding of training trends, developments and best practices.

Requirements:

• Bachelor's degree in Business, or related major from a reputable university.
• Deep knowledge of the high-end fashion industry, luxury clientele expectations, and premium customer service practices.
• Ability to motivate, inspire, and influence employees at all levels.
• Proven experience developing and delivering engaging, interactive training sessions both in-person and digitally.
• Fluency in English is a must.
• Excellent communication and decision-making skills.

Job Type: Full-time

About the Role

The Training Manager will be responsible for designing, implementing, and managing training programs for all levels of BPO staff, including agents, team leaders, and supervisors. This role ensures employees are equipped with the skills and knowledge necessary to deliver exceptional customer service and meet performance metrics.

Responsibilities

• Collaborate with Operations, Quality Assurance, and HR to identify training needs and skill gaps.
• Monitor and evaluate training program effectiveness using KPIs, feedback, and performance metrics.
• Manage a team of trainers and ensure consistent delivery across all accounts and shifts.
• Maintain and update training materials in accordance with client and business requirements.
• Facilitate Train-the-Trainer (TTT) sessions and ensure trainer readiness and certification.
• Partner with clients and stakeholders to understand new process changes and integrate them into training.
• Track training attendance, certification, and effectiveness; maintain training records and reports.
• Continuously improve training methods using feedback, industry trends, and technology.
• Support the performance improvement of underperforming agents through targeted coaching and re-training.

Qualifications

• 3+ years of relevant training management experience, preferably in the food and retail industry.
• Demonstrating customer centricity with a focus on service excellence translated through educational focuses.
• Strong interpersonal and communication skills, with a sense of business acumen.
• Ability to work collaboratively to build positive business outcomes.
• Fluency in English is a must.
• Excellent presentation, influence and negotiation skills.
• Analytical thinking and problem-solving capabilities.
• Excellent customer service focus with strong time management, organizational and analytical skills.

We're looking for a
Training Manager
who's passionate about technology and skilled at transforming complex IT concepts into engaging, easy-to-understand learning experiences.

At
IT Pillars
, you'll play a key role in training IT engineers on the software solutions we provide, helping them gain the knowledge and confidence to excel.

Responsibilities:

• Deliver high-quality technical training sessions to IT engineers on our software products and solutions.
• Design, organize, and update training materials and modules.
• Assess participants' performance and provide constructive feedback.
• Collaborate with technical and sales teams to ensure training aligns with business objectives.
• Continuously enhance training methods and content to match evolving technologies.

Requirements:

• Bachelor's degree in
  Computer Science, Information Technology, Communications
  , or a related field.
• Excellent presentation and communication skills
  (verbal and written).
• Ability to explain
  complex technical topics in a simple, engaging way
  .
• Strong
  content delivery and facilitation
  abilities.
• Proficiency in
  Microsoft Office Suite
  .
• High English proficiency
  (C1 level or above).

To apply: Please send your CV to:

Email: -

Job Description

The role will encompass:

1. Manage stakeholders across a variety of customer bases across verticals by identifying and assessing training needs.

2.Work as a Relationship manager creating and supporting a variety of Training solutions.

3.Work with Global Training Leader to draft response to participate in RFP calls and prospective customers to present training lifecycles (customized for each program depending on the industry and scope of work)

4.Spearhead project management at design and execution level through training solutions for a new transition.

5.Work with Global Training Leader to provide inputs to sales and solutioning teams in creating customized Knowledge Acquisition plans.

1. Manage Learning Management systems and employee Training life cycle for new setups and Geo expansions.

Qualifications

Position requirements:

1. Bachelor's degree in any field, education management or technical field will be a plus

2. Experience:

a. 8+ years in a managing technical programs and Customer service will be required.

b. Should have some experience managing teams who support Cloud based applications and on-premises technologies.

c. Should have exposure to technical skills: Storage, Cloud, Networking, Salesforce, AWS, Microsoft and NICE platforms

d. Experience in managing new hires, trainers, SMEs and managing KPIs – Net throughput and programs meeting top 4 KPIs for the programs as well

e. Work closely with the Quality Team to define the TNI and TNA with the help of Trainers and plan the remediation sessions.

f. Design Assessments to bridge the Knowledge gaps on a monthly basis for all the programs aligned.

g. Ensure that new hire content is inline with Client requirement for the program, revamp the training content or advise Client Training team to edit and update the content as needed.

h. Should have exposure to Cloud apps and the support model.

i. Should be well versed with MS Office suite for day-to-day reports and presentation skills to present data and visuals to Training Leader or the clients if need be.

j. Provide the subject matter expertise for the respective domains in the areas of upskilling and reskilling

Manage capability enhancement, curricula and content development, learning need assessment, e-learning, learning program effectiveness evaluation etc

Join
Global Food Group
– the company behind
Bosphorus Turkish Restaurants

We are hiring a
Training Manager
with
5+ years of experience
in the same role, and solid background in
restaurants & hospitality
.

What we offer:

· Full-time opportunity in Heliopolis

· Competitive salary & benefits

· Dynamic & rewarding work environment

Ready to grow with us? Send your CV to: ()

Training Manager – Cairo

At TTEC, we're all about the Human Experience. Elevated. As a Training Manager in Cairo, Egypt you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

Learning and Leadership Development (L&LD) Managers manage the operational and fiscal activities of Learning and Leadership Development department. Develop and lead the team. Utilize systems and procedures to improve the operating quality and efficiency of the Learning and Leadership Development department. Oversee all aspects of the delivery of training. Work daily to improve processes and performance that enhance bottom line results. Work closely with business partners and clients to resolve all training related issues. Improve efficiency and accuracy of training process; create and implement process improvements. Manage the staff in accordance with company policies, procedures, and client metrics. L&LD managers are held accountable for training department attrition, including trainers, agents, and overall project attrition. Responsible for team engagement, leadership, performance management, coaching and talent development. L&LD managers adhere to TTEC key performance objectives, indicators, metrics, and ratios ensuring maximum team performance. L&LD managers create and maintain a positive work environment.

Key Performance Objectives

• Achieve 100% of training goals. Actively implement strategies and initiatives to enable the Learning and Leadership Development department to achieve its objectives. Communicate the core strategy and goals to the team. Establish metrics for success, set clear daily priorities, and drive the team to meet goals. Understand the key business objectives, timeframes, and client requirements associated with each training goal. (Strategic thinking, project management, results orientation, business acumen, enthusiasm)
• Manage day-to-day operations and deliverables. Deliver timely and efficient solutions to all training related requests. Employ effective organizational and time-management skills to deliver solutions to routine and emergency requests and general needs within established timelines. Manage problem resolution as needed. Determine appropriate use of resources to meet training goals and schedules. Oversee and manage the facilitation quality of training classes; those include New Employee Orientation training, client required product classes, and language base classes. Accountable for Supervisors, Team Leads and Trainers certification. Manage regular preparation of reporting on training completion to a client and internal reporting. (Problem solving, attention to detail, can-do attitude, persuasion and influence)
• Improve the key success metrics associated with training goals. These include:
• Associate Performance 30 days post-training
• Training Attrition
• Training Satisfaction
• ERGM

Gather information, analyze data, observe the training process, and lead the effort to consistently improve training process and performance. This includes challenging every aspect of the training process. Recommended changes must be monitored and measured to ensure bottom-line impact to the process. Held accountable for attrition of agents, trainers and overall project attrition. Responsible for Learning and Leadership Development department success in meeting key metrics and quality requirements. (Data analysis, customer focus, ROI calculations, persuasion, problem solving, strategic thinking, achievement motivation)

• Actively manage the staff, support, motivate and retain an outstanding team. Responsible for mentoring, training, evaluating, and developing the staff. Provide support, information and assistance. Accountable for managing all day-to-day issues and respond to all issues as appropriate. Help the staff to set realistic and measurable training goals, and develop appropriate reward program as needed. Take responsibility for motivating and retaining an outstanding team. Provide coaching and development opportunities to Trainers and Team Leads, and address performance issues as appropriate. Monitor progress towards achieving training goals. (Leadership, staff development, accountability, coaching, motivation, resourcefulness, high integrity)
• Manage the communication.

Maintain a positive, respectful and caring attitude. Communicate problems clearly and collaborate with client and business partners to ensure that issues will be resolved quickly with a minimum long term impact. Offer clear and objective alternatives and work with the team to help implement solutions. Identify and communicate any potential training problems or challenges as they surface. Communicate changes in priorities and direction of the goal or project to the staff. (Team work and collaboration, fairness, follow through, engagement, honesty, openness, directness, timeliness)

• Escalate system level issues to the appropriate systems/IT support/vendor team. Clearly identify all system level errors including the scope of problems and relative urgency. Provide clear documentation of problems via email or ticketing system to the appropriate team. Answer questions and assist in isolating the root cause of problems and testing solutions to ensure problems have been addressed. (Systems troubleshooting, sense of urgency, timeliness, analysis and problem solving)
• Ensure compliance with TTEC's processes and tools, system changes. Ensure compliance TTEC's internal policies and procedures as well as client requirements on training processes to prevent and/or minimize potential challenges and problems. Responsible for continuous improvement in the overall training process. Provide immediate and direct feedback to the team to ensure full compliance and high performance. Provide specific training and constructive feedback on all aspects of the process. Maintain confidentiality of sensitive data (Process understanding, attention to detail, process improvement, timeliness, accountability, judgment)

Basic Qualifications

• Strong understanding of a BPO business, core values, and goals
• Ability to lead and partner successfully with teams, management and client
• Ability to manage multiple, complex, on-going tasks and projects
• High level of integrity, judgment and follow through
• Strong coaching, people, and leadership skills
• Strong attention to detail and desire to follow procedures
• Strong analytical, verbal and written communications skills
• Data analysis skills
• Proficient in Microsoft Office
• Proficient in English, both written and verbal
• Background in training and/or adult learning
• Trainer Certification

Preferred Qualifications

• Knowledge of call center business and training management
• Call center experience
• Six Sigma

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on

Primary Location
EG-Cairo-Cairo

Additional Information
Job Number

Job Category
Human Resources

Location
Sheraton Sharm Hotel Resort Villas & Spa, Al Pasha Coast, Sharm El Sheikh, Egypt, Egypt,VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Non-Management

Human Resources Coordinator
Create and maintain filing systems. Create and type office correspondence using a computer. Distribute and route mail. Order and track Human Resources office supplies and forms. Answer phone calls and record messages. Create new employee personnel file. Assist walk-in candidates with application procedures. Maintain space designated for completing applications and ensure it is clean, well maintained, and accessible to individuals with disabilities. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Inform Human Resources management of issues related to employee relations within the division or property. Maintain confidentiality and security of employee and property records, files, and information. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's).

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.