12 Training Management jobs in Egypt

**Additional Information**
**Job Number** 25109092
**Job Category** Human Resources
**Location** Sheraton Soma Bay Resort, P.O. BOX 71, Red Sea, Egypt, Egypt,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization's mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
OR
- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
**CORE WORK ACTIVITIES**
**Administering Employee Training Programs**
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Evaluating Training Programs Effectiveness**
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.
**Developing Training Program Plans and Budgets**
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Establishes guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
**Managing Training Budgets**
- Participates in the development of the Training budget as required.
- Manages budget in alignment with Human Resources and property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Required Language**
English

**Employment Type**
Full time

**Contract Type**
Permanent

**Description**

**Responsibilities**:

- Identify training needs by evaluating strengths and weaknesses
- Translate requirements into training that will empower employees for the next step of their career path
- Build annual training program and prepare teaching plans
- Develop or oversee the production of classroom handouts, instructional materials, aids, and manuals
- Direct structured learning experiences and monitor their quality results
- Acclimate new hires to the business and conduct orientation sessions
- Deliver training courses
- Assess training effectiveness to ensure the incorporation of taught skills and techniques into employees' work behavior
- Periodically evaluate ongoing programs to ensure that they reflect any changes
- Remain updated regarding new trends and tools in employee development
- Market analysis and research regarding training programs that may match company needs
- Takes personal responsibility to understand and comply with all company and client Health, Safety, and Security responsibilities

**Qualifications & Requirements**
- Advanced level of English (at least C1) both verbal and written
- College degree in HR Management, Organizational Psychology, or a relevant field (preferable)
- Relevant experience for a minimum of 1 year is a must
- Minimum of 6 months in the customer service industry
- Structured way of working
- Excellent communication, interpersonal, facilitation, and influencing skills
- Dependable, reliable, and able to perform duties with minimum supervision
- Ability to interact positively with staff at all levels

**Learning & Development Specialist**:

- Req ID#: 141786- Location: Cairo, EG- Category: Learning & Development**Required Language**
English**Employment Type**
Full time**Contract Type**
Permanent**Description** Job Responsibilities**
- Identify training needs by evaluating strengths and weaknesses
- Translate requirements into training that will empower employees for the next step of their career path
- Build annual training program and prepare teaching plans
- Develop or oversee the production of classroom handouts, instructional materials, aids, and manuals
- Direct structured learning experiences and monitor their quality results
- Acclimate new hires to the business and conduct orientation sessions
- Deliver training courses
- Assess training effectiveness to ensure the incorporation of taught skills and techniques into employees' work behavior
- Periodically evaluate ongoing programs to ensure that they reflect any changes
- Remain updated regarding new trends and tools in employee development
- Market analysis and research regarding training programs that may match company needs
- Takes personal responsibility to understand and comply with all company and client Health, Safety, and Security responsibilities

**Qualifications & Requirements**
- Advanced level of English (at least C1) both verbal and written
- College degree in HR Management, Organizational Psychology, or a relevant field (preferable)
- Relevant experience for a minimum of 1 year is a must
- Minimum of 6 months in the customer service industry
- Structured way of working
- Excellent communication, interpersonal, facilitation, and influencing skills
- Dependable, reliable, and able to perform duties with minimum supervision
- Ability to interact positively with staff at all levels

**Job Segment**:Learning, Human Resources

**Required Language**
English

**Employment Type**
Full time

**Contract Type**
Permanent

**Description** Job Responsibilities**
- Identify training needs by evaluating strengths and weaknesses
- Translate requirements into training that will empower employees for the next step of their career path
- Build annual training program and prepare teaching plans
- Develop or oversee the production of classroom handouts, instructional materials, aids, and manuals
- Direct structured learning experiences and monitor their quality results
- Acclimate new hires to the business and conduct orientation sessions
- Deliver training courses
- Assess training effectiveness to ensure the incorporation of taught skills and techniques into employees' work behavior
- Periodically evaluate ongoing programs to ensure that they reflect any changes
- Remain updated regarding new trends and tools in employee development
- Market analysis and research regarding training programs that may match company needs
- Takes personal responsibility to understand and comply with all company and client Health, Safety, and Security responsibilities

**Qualifications & Requirements**
- Advanced level of English (at least C1) both verbal and written
- College degree in HR Management, Organizational Psychology, or a relevant field (preferable)
- Relevant experience for a minimum of 1 year is a must
- Minimum of 6 months in the customer service industry
- Structured way of working
- Excellent communication, interpersonal, facilitation, and influencing skills
- Dependable, reliable, and able to perform duties with minimum supervision
- Ability to interact positively with staff at all levels

**Required Language**
English

**Employment Type**
Full time

**Contract Type**
Permanent

**Description** Job Responsibilities**
- Identify training needs by evaluating strengths and weaknesses
- Translate requirements into training that will empower employees for the next step of their career path
- Build annual training program and prepare teaching plans
- Develop or oversee the production of classroom handouts, instructional materials, aids, and manuals
- Direct structured learning experiences and monitor their quality results
- Acclimate new hires to the business and conduct orientation sessions
- Deliver training courses
- Assess training effectiveness to ensure the incorporation of taught skills and techniques into employees' work behavior
- Periodically evaluate ongoing programs to ensure that they reflect any changes
- Remain updated regarding new trends and tools in employee development
- Market analysis and research regarding training programs that may match company needs
- Takes personal responsibility to understand and comply with all company and client Health, Safety, and Security responsibilities

**Qualifications & Requirements**
- Advanced level of English (at least C1) both verbal and written
- College degree in HR Management, Organizational Psychology, or a relevant field (preferable)
- Relevant experience for a minimum of 1 year is a must
- Minimum of 6 months in the customer service industry
- Structured way of working
- Excellent communication, interpersonal, facilitation, and influencing skills
- Dependable, reliable, and able to perform duties with minimum supervision
- Ability to interact positively with staff at all levels

**Job Number** 23119930

**Job Category** Human Resources

**Location** The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

**POSITION SNAPSHOT**

Location: Egypt - Cairo

Function: Learning & Capabilities Development

Full-time

***

This role is responsible for identifying the current & future skills requirement of the cluster & develop the Competency Development solutions in line with the business priorities.
***

**A DAY IN THE LIFE **
- Develops & implements effective Training Needs Analysis tools & process across all business divisions within the Cluster contributing to the overall cluster People Plan & Business Priorities.
- Design & build modern cluster specific learning & capability development interventions, utilizing digital & advanced learning solutions based on the defined cluster needs & in alignment with the Market Learning and Development Manager.
- Manage relationships with external vendors & benchmark offerings across the cluster and the region.
- Deliver advanced local in-cluster learning solutions leveraging SMEs and external vendors for Leadership, Functional, Compliance & Mandatory Trainings in Collaboration with the overall learning & Capability development team across MENA.
- Ensure compliance with local labor laws with respect to all learning & development mandates.
- Provide input and expertise to the design and build of the regional Capabilities & leadership offerings.
- Part of the regional community of Nestlé Trainers.
- Implementation of the global/regional L&D portfolio in the Cluster.
- Drive & support Functional competency development rollout plans for the cluster including governance and reporting.
- Coach and Train, the local SMEs/Trainers: for the execution of effective and impactful learning sessions.
- Develops & maintains effective working relationships across the market Learning & development network and with the business stakeholders.
- Share best practices & learning solutions with Market Learning and Development network to enrich MENA offerings, enhancing quality and competitiveness.

**What will make you successful**
- Knowledge of Learning & Capability development frameworks, tools, processes, and digital tools
- High Business acumen and ability to translate strategies into business.
- Data driven mindset, innovative thinking, and high level of learning agility.
- Curiosity & ability to external benchmark for best practices.
- FMCG experience is a plus.

Learning and Development Manager

A Learning and Development Manager will act as a change catalyst for cultural and organizational transformation through the development of function excellence among Team Members.

**What will I be doing?**

As a Training Manager, you serve as an integral component of the Human Resources function by supporting learning and development initiatives through Hilton's comprehensive training framework. Specifically, a Training Manager will perform the following tasks to the highest standards:

- Support departments in developing cutting edge functional excellence and in developing leadership capabilities
- Act as a change catalyst in the cultural and organizational transformation of the Hotel
- Provide key input of Training aspects for all activities and plans of the Hotel
- Support individual and team development, career development, and training and experience-based learning
- Induct, coach, and mentor new Team Members
- Interact with hotel leaders responsible for people development on a daily basis to provide support to operational departments
- Partner with department to deliver training programs and other organizational and leadership development interventions
- Monitor and conduct learning and development reviews with each department
- Prepare annual training plans and training calendars for the hotel

**What are we looking for?**
A Training Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Thorough knowledge of modern learning and development tools and technique
- Excellent communication and presentation skills
- Excellent people management skills
- Demonstrated ability to develop interpersonal relationships
- Positive attitude
- Committed to delivering a high level of customer service, both internally and externally
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work under pressure
- Ability to work on their own or in teams
- Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Word, PowerPoint
- Exceptional presentation and grooming

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Tertiary qualifications, or other collegiate-level degree, in Training or Human Resources

**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Are you passionate about **employee development, quality standards, and fostering a culture of continuous growth** ? **Holiday Inn & Suites Cairo Maadi** , a **Great Place to Work® Certified** hotel, is looking for a dynamic **Assistant Learning & Quality Manager** to help us elevate our team's skills and guest experiences!
In this role, you'll play a **pivotal part** in designing training programs, driving service excellence, and maintaining the high standards that make us a **recognized leader in hospitality** . If you love empowering teams, optimizing performance, and being part of a **award-winning workplace** , we want you on board!
**A little taste of your day-to-day:**
**Every day is different at IHG, but you'll mostly be:**
+ Assists in the creation of and work within the established annual Training budget.
+ Monitors and evaluates training expenditure to ensure hotel cost efficiency and cost benefit.
+ Assesses the return of investment of any training program before and after implementation.
+ Aligns current training and development programs to effectively impact key business indicators.
+ Produces monthly training activities ROI reports for your Manager.
+ Anticipates and responds to colleague's training needs appropriately to create 'Room to be yourself' and 'Room to grow', keeping in balance with the needs of the hotel and organization.
+ Acts as a role model to colleagues by living the IHG Winning Ways and brand Service Behaviours, and is responsible to drive the culture through training programs.
+ Helps colleagues to identify and enhance personal strengths that will contribute success for both personal and company goals.
+ Develops creative ways to inspire and motivate colleagues to provide guests with a unique experience.
+ Stays current on market trends and local changes that impact guest satisfaction when sharing training materials with colleagues. Becomes a part of the Quality & Continuous Improvement Team and upholds hotel quality and brand standards compliance process through training, creating awareness and auditing.
+ Provides support and monitor all training requirements are met pertaining to local legislation, local standard operating procedures or corporate policies.
+ Solicits opportunities from education institutes or local authorities where possible to create hotel brand awareness and contributing to the community.
+ Analyses training needs of the hotel in general and individual departments, and develop strategies which address needs, presented in the form of a Training Business Plan for the General Manager and Executive Committee for review.
+ Monitors the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved.
+ Makes sure that all appropriate training records are maintained (both manual and electronic) in compliance with hotel and legal requirements while taking consideration to support the hotel's green policy.
+ Attends departmental training sessions and critiques performance and outcomes.
+ Provide administration support within the department and training function throughout the hotel, participate in departmental daily briefings, ensure all departmental documents are received recorded and filed as per departmental standards, prepare and publish the hotel monthly training activities, collect Departmental Training Plans on a monthly basis,
+ Collect Departmental Training Reports on a monthly basis, prepare Hotel Training Report on a monthly basis, prepare & participate in Departmental Training Coordinator's monthly meetings.
+ Keep track of attendance & minutes of DTC's meeting, prepare necessary documentation for departmental training reviews, assist in conducting Departmental Training Reviews & prepare report based on the results of the review, provide departments with quality and updated training documentation for training requirements, gather nominations from HOD's for published courses for the month, handle all training activities within HR Department.
**What We Need From You**
+ Bachelor's degree / higher education qualification/equivalent
+ 5 years of related experience in HR Management
+ Currently in a leadership role, managing a diverse team
+ Ability to maintain confidentiality on all HR related matters
+ High level of integrity and credibility.
+ Strong, effective communication and comprehension.
**What We Offer**
We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
**_So, join us and you'll become part of our ever-growing global family._**
Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952.
So if you can help our guests enjoy the brighter side of travel, we'd love to give you a warm welcome to the Holiday Inn®️ family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.