449 Tier 1 Support jobs in Egypt

Company Description

Digitechteam provides professional Information Technology and Communications management for businesses in Egypt through our techteam. We allow businesses to focus on their core services while we manage their technical infrastructure and services. Our experts handle various levels of employee support and act as the IT department for companies, ensuring they use the latest technologies efficiently and safely. We help companies with 10 to 200 employees by procuring, managing, and implementing digital solutions to boost revenue and reduce costs. Our experienced techteam supports companies with limited or no dedicated IT staff.

Role Description

This is a full-time, on-site role located in Cairo for a Help Desk Support Specialist. The individual in this role will provide technical support and troubleshooting for desktop computers and other hardware, assist with help desk support, and offer excellent customer support. The specialist will actively manage and resolve technical issues, assist with system maintenance, and ensure the effective operation of IT systems and services.

Qualifications

• 3CX Troubleshooting (Preferred)
• Technical Support and Troubleshooting skills
• Experience with Desktop Computers and Help Desk Support
• Customer Support skills
• Soft skills
• Strong problem-solving and communication skills
• Ability to work independently and as part of a team
• Relevant certifications, such as CompTIA A+, or equivalent practical experience
• Previous experience in an IT support role is a plus
• Bachelor's degree in Information Technology, Computer Science, or a related field

Please Send Your CV here

Role Description

This is a full-time hybrid role for a Technical Support Help Desk position located in Giza, with the flexibility for some work from home. The Technical Support Help Desk professional will be responsible for providing technical support to clients, troubleshooting issues, ensuring customer satisfaction, and conducting analytical assessments to resolve complex problems. Daily tasks include answering support queries, diagnosing technical issues, and guiding customers through step-by-step solutions.

Qualifications

• Technical Support and Troubleshooting skills
• Customer Support and Customer Satisfaction skills
• Strong Analytical Skills
• Excellent communication and interpersonal skills
• Ability to work in a hybrid environment
• Experience with IT software and systems is a plus
• Bachelor's degree in Computer Science, Information Technology, or related field

Responsibilities:-

• 4-5+ Years experience in technical support
• Candidate must know ITIL - ITSM framework process and experience
• Provide helpdesk support and resolve problems to the end user's satisfaction
• Monitor Service Desk for tickets assigned to the queue, process first in first out based on priority, monitor, respond quickly and effectively. Via "Phone, Email and Chat"
• Report issues to the Service Desk for escalation.
• Follow the internal standard policy and procedure keep update all Documentation.
• Utilize and maintain the helpdesk tracking software for Maintain inventory of all equipment, hardware's, and software's licenses as well as must know end of life products
• Assist with onboarding of new users.
• Install, test, and configure new workstations devices peripheral equipment and software.
• Perform timely workstation hardware devices and software upgrades as required.

About the Role:

We are looking for motivated and detail-oriented professionals to join our team as
Remote Customer Service Representatives
. You'll handle customer inquiries primarily through WhatsApp, making sure every client gets a smooth and professional experience.

Responsibilities:

• Respond to customer inquiries via WhatsApp in a friendly and professional manner.
• Provide accurate information and resolve issues effectively.
• Maintain a positive attitude and deliver excellent customer service at all times.

Requirements:

• Previous experience in customer service is a plus.
• Strong command of the English language (written and spoken).
• Reliable internet connection and ability to work independently from home.
• Excellent communication and problem-solving skills.

Benefits:

• Fixed monthly salary (details shared during interview).
• great for
  students
• Gain valuable experience in customer service and remote work.
• Supportive and collaborative team environment.

please only apply after reading all the details this vacancy have overnight shifts so girls be sure that it's suitable

This is the 1st wave of this account so there is an opportunity for promotions

so what we need

_to be graduated

_to be good at English at least b1+

_to finish your military service

what we offer for you

_transportation

_10k (8k net_2k KPIs)

_social and medical insurance

_Rotational shifts

we're very interested to have you on board

Etisalat e& is hiring now #Customer_Support agents

REQUIREMENTS

• B2 in English
• Males & Females
• Salary : 13500 K
• Location: Maadi
• 2 days off
• Training fully paid
• Medical & Social insurance
• Males & females

Job Description

We are looking for Bilingual (Spanish & English) Customer Support & Back Office Specialists to join our dynamic team.

You will be responsible for assisting patients, caregivers, and healthcare professionals while ensuring smooth communication and accurate documentation.

⸻

Key Responsibilities

Home Care Account

• Act as a communication bridge between Spanish- and English-speaking patients and caregivers.

• Provide support via phone, chat, and back-office tasks.

Data Entry & Outbound Account

• Collect and validate information from nurses and doctors.

• Perform outbound calls and ensure accurate data entry.

⸻

Qualifications

• Fluency in Spanish and English (B2+).

• Strong communication and organizational skills.

• Previous experience in customer service or data entry (preferred, not mandatory).

• Ability to work full-time onsite in fixed shifts.

• Professional attitude with high attention to detail

Compensation & Benefits

• Total Package: 25,200 EGP

• 22,000 EGP net salary.

• 2,200 EGP transportation allowance.

• 1,000 EGP KPI bonus.

• Social & medical insurance (after 3 months).

• Fixed shifts + weekly days off.

Company Description

Sutherland is a global leader in Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics. We partner with world-class brands to deliver exceptional customer experiences and business process excellence. Powered by our foundation in Digital Engineering, we drive innovation, enable scalable transformation, and help businesses thrive in a rapidly changing market. Learn more at

.

Role Description

We are seeking
Customer Support Associates
to join our team in Cairo. This is a
full-time, on-site role
where you will be responsible for assisting customers, answering inquiries, and ensuring an excellent service experience. As a Customer Support Associate, you will interact with customers through various channels, resolve issues effectively, and uphold Sutherland's high standards of service delivery.

Qualifications

• Strong
  customer support
  and
  customer service
  skills
• Excellent communication and interpersonal abilities
• Problem-solving mindset with attention to detail
• Ability to work on-site in Cairo
• Previous experience in a customer service or support role is an advantage
• A bachelor's degree in any field is preferred, but not required

Spanish Customer Service Agent

Company Description

Octopus Outsourcing offers extraordinary business process outsourcing solutions in Alexandria, Egypt. Our innovative headquarters are home to a talented team dedicated to excellence and seamless communication. We continually seek growth and performance enhancements to stay ahead of industry trends.

Role Description

This is a full-time on-site role located in Alexandria. As a Customer Support representative, you will handle customer inquiries, troubleshoot issues, provide product information, and maintain accurate records of customer interactions. You will be responsible for ensuring a high level of customer satisfaction through effective communication and problem-solving.

Qualifications

• Strong communication and interpersonal skills
• Customer service experience and skills in handling customer inquiries
• Proficiency in using customer support software and tools
• Problem-solving and troubleshooting capabilities
• Ability to work in a team and independently as needed
• Excellent organizational and time-management skills
• Keen attention to detail and accuracy in record-keeping
• Fluency in multiple languages is a plus
• Bachelor's degree or equivalent experience in a relevant field

We are a Saudi Company looking for motivated and reliable Freelance Customer Support Representatives to join our team.

In this role, you will handle customer inquiries through phone, email, and social media, ensuring a positive customer experience.

If you're interested you can apply directly

Job Type: Full-time