731 Ticketing Agent jobs in Egypt

Company Description

CCS Client Care Solutions is a leading outsourced call center and operations center dedicated to helping businesses deliver exceptional customer experiences across every touchpoint. We specialize in inbound and outbound support, including voice/call support, live chat assistance, email handling, and virtual assistance & ticket management. Our services ensure seamless, responsive, and multilingual support, allowing companies to focus on their core business. With 24/7 operations, flexible staffing models, quality-driven performance, and customized solutions for any industry, CCS is here to act as an extension of your brand.

Role Description

This is a full-time, on-site role for a Senior Ticketing Agent located in Cairo. The Senior Ticketing Agent will be responsible for handling customer inquiries and airline ticket sales, managing reservations, providing excellent customer service, and supporting sales activities. The role involves direct interaction with customers to ensure smooth and efficient ticketing processes while maintaining the highest standards of professionalism and care.

Qualifications

• Proficiency in GDS systems.
• Strong Communication and Customer Service skills (Arabic & English)
• Experience in Sales and fostering customer relationships
• Detail-oriented with a strong ability to multitask
• Ability to work independently and as part of a team
• Previous experience in the travel or hospitality industry is a plus

Wonder Travel (NDC Portal) Hiring

Flight Operation System Agent

Cairo (Maadi).

Requirements:

• Bachelor's degree.

• English level B1 or above.

• must be trained on Amadeus or Galileo.

• 0–1 year experience (fresh grads welcome).

Details:

• Office-based, 8-hour rotational shifts.

• 1 day off per week (rotational).

• Paid training period.

• Social & medical insurance.

• Fixed salary + commissions + KPI incentives.

• Immediate hiring.

apply directly via LinkedIn

• Be part of our friendly & supportive team

About Us

Garden City Tours is a trusted name in Egypt's travel industry, carrying on a 40-year legacy of excellence in tourism and hospitality. We provide complete travel services — from ticketing and reservations to inbound tours, corporate travel, and luxury experiences. As we expand into a new chapter, we are looking for passionate professionals to join our growing team.

Position: Reservations & Ticketing Agent

Location:
 Garden City, Cairo – Egypt

Employment Type:
 Full-time

Key Responsibilities

• Handle 
  airline reservations, ticket issuance, reissues, and refunds
   using GDS systems (Amadeus, Sabre, or Galileo).
• Provide accurate fare quotations and advise clients on best routing and pricing options.
• Manage hotel, transfer, and related travel service bookings as needed.
• Communicate effectively with clients to ensure smooth travel arrangements.
• Coordinate with suppliers and internal departments to ensure all services are delivered to standard.
• Maintain up-to-date knowledge of airline rules, promotions, and travel regulations.
• Deliver 
  exceptional customer service
  , ensuring client satisfaction and repeat business.

Requirements

• Minimum 5
  –7 years of experience
   in airline reservations & ticketing.
• Proficiency in at least two major 
  GDS system
   (Amadeus, Sabre, or Galileo).
• Strong knowledge of airline fare rules, rebooking, and refund procedures.
• Excellent communication skills in 
  English & Arabic
   (additional languages are a plus).
• Detail-oriented with strong organizational and problem-solving skills.
• Ability to work under pressure and handle multiple bookings at once.

What We Offer

• Competitive salary package.
• Opportunity to be part of a 
  growing company
   with a strong industry reputation.
• Training and professional development opportunities.
• A collaborative work environment where your contribution makes a direct impact.

Company Description

Founded in 1995, Alfa Star has established itself as one of Egypt's premier travel agencies, offering a comprehensive range of services in both domestic and international tourism. With over two decades of experience in the travel industry, we have built a reputation for excellence, reliability, and personalized service. Whether you're seeking a local retreat or an international adventure, Alfa Star is dedicated to ensuring your travel experience is seamless, enjoyable, and unforgettable

Role Description

This is a full-time on-site role for a Reservations Ticketing Agent located in Cairo, Egypt. The Reservations Ticketing Agent will be responsible for managing reservations, issuing tickets, handling customer inquiries, and providing excellent customer service. Day-to-day tasks include responding to phone calls and emails, booking travel arrangements, resolving ticketing issues, and assisting clients with itinerary changes.

Qualifications

• Excellent Communication and Customer Service skills
• Experience in Reservations and Ticketing
• Knowledge of Travel & Tourism industry
• Sales skills
• Problem-solving abilities
• Fluency in English and Arabic
• Proficiency with reservation systems and related software
• High school diploma or equivalent; additional certifications in travel and tourism are a plus

We're Hiring – Airlines Ticketing Reservation Agent

El Mageed Tours, a leading travel agency established in 1996 and proudly accredited by
IATA
, is looking to expand its team with a passionate and detail-oriented
Airlines Ticketing Reservation Agent
.

Responsibilities:

• Handle airline ticket reservations, re-issues, cancellations, and refunds.
• Provide accurate and timely quotations to clients.
• Maintain up-to-date knowledge of airline schedules, fares, and promotions.
• Ensure excellent customer service and smooth booking experience.
• Coordinate with airlines and customers to resolve ticketing issues.

Requirements:

• Previous experience in airline ticketing & reservation (Amadeus / Galileo / Sabre knowledge preferred).
• Strong communication and problem-solving skills.
• Attention to detail and ability to work under pressure.
• Customer-oriented with a positive attitude.
• Proficiency in English (Arabic is a plus).

What We Offer:

• A professional and dynamic working environment.
• Opportunities for growth and development.
• Competitive package and travel industry benefits.

Location:
Egypt

About Wego:

We're on a mission to help people discover the real value of travel — to inspire, to give more reasons, to make it easy for you to travel. Our company was founded back in 2005, and since then, we've imagined and created some of the most well-loved products for travellers all around 1the world.

Today, Wego is the number 1 travel metasearch engine in the Middle East. There are millions of users on Wego every month — people who travel for adventure, for work, for family and for many other reasons. That's why we work tirelessly to make your experience of planning & booking flights, hotels, and trips as seamless as possible.

Position Overview

Our Flight Operations & Fulfilment Team operates 24/7, 365 days a year, and is comprised of experienced, highly skilled Reservation & Ticketing Agents. The team specialises in flight booking and ticketing using GDS systems and airline portals, with a strong foundation in IATA Fares and Ticketing.

As part of this team, you must demonstrate full competence in the operational processes of airline ticket issuance, reconciliation, and fulfilment. A solid understanding of BSP Processes, including Refunds and Reconciliation, is essential. While automation handles most of our routine processes, this team manages the complex cases automation cannot cover. You will play a critical role in monitoring, auditing, and manually resolving booking and ticketing issues to ensure operational excellence.

Key Responsibilities

Ticketing & Reservation Management

• Process modifications of flight reservations and tickets, including exchanges, voids, cancellations, and refunds.
• Investigate and resolve ticketing failures, reporting root causes to relevant stakeholders.
• Monitor ticket issuance deadlines, ensuring compliance with fare rules and airline regulations.
• Optimise costs through reissues, cancellations, and re-bookings while maintaining booking accuracy.

Fare & Cost Management

• Apply advanced fare strategies to secure optimal pricing for domestic and international bookings.
• Conduct multi-PCC and multi-GDS fare shopping to reduce costs.
• Collaborate with global consolidators and leverage different BSP markets to maximise commissions and minimise fares.

System Monitoring & Quality Control

• Perform quality control checks to ensure compliance with booking rules and industry regulations.
• Monitor booking and ticketing systems, identifying and resolving operational challenges proactively.
• Provide GDS guidance and support to customer service teams in handling ticketing complexities.

Communication & Reporting

• Manage incoming requests through systems with accuracy and timeliness.
• Handle escalated calls, offering expert advice and resolution.
• Maintain accurate customer profiles, invoicing, and documentation of booking activities.

Process Improvement

• Identify opportunities to enhance workflows and improve booking/ticketing processes.
• Provide constructive feedback and recommendations to improve efficiency across ticketing and fulfilment operations.

Qualifications & Skills

• Education: High school diploma required; degree in tourism, hospitality, or related field preferred.
• Experience:
• Minimum of 1 year as a reservation & ticketing agent handling complex bookings.
• Proficiency in at least one GDS (Sabre, Travelport, or Amadeus).
• Experience with regional LCCs and online booking tools.
• Technical Knowledge:
• Familiarity with GDS cryptic commands preferred.
• Languages: Fluent in Arabic and English (additional languages are a plus).

Skills:

• Strong communication and problem-solving skills.
• Ability to work under pressure, manage multiple tasks, and operate both independently and within a team.

Why Join Us?

We are the fastest-growing flight company in the Middle East, operating in a dynamic and fast-paced environment.

Our teams are always exploring ways to improve, innovate, and grow. If you're passionate about aviation, thrive under pressure, and are ready for a challenge, we want to hear from you.

If you are interested, just WhatsApp me with your CV #

BR

About Wego:

We're on a mission to help people discover the real value of travel — to inspire, to give more reasons, to make it easy — for you to travel. Our company was founded back in 2005, and since then, we've imagined and created some of the most well-loved products for travellers all around 1the world.

Today, Wego is the number 1 travel metasearch engine in the Middle East. There are millions of users on Wego every month — people who travel for adventure, for work, for family and for many other reasons. That's why we work tirelessly to make your experience of planning & booking flights, hotels and trips as seamless as possible.

Position Overview

Our Flight Operations & Fulfilment Team operates 24/7, 365 days a year, and is comprised of experienced, highly skilled Reservation & Ticketing Agents. The team specialises in flight booking and ticketing using GDS systems and airline portals, with a strong foundation in IATA Fares and Ticketing.

As part of this team, you must demonstrate full competence in the operational processes of airline ticket issuance, reconciliation, and fulfilment. A solid understanding of BSP Processes including; Refunds, and Reconciliation is essential.While automation handles most of our routine processes, this team manages the complex cases automation cannot cover. You will play a critical role in monitoring, auditing, and manually resolving booking and ticketing issues to ensure operational excellence.

Key Responsibilities

Ticketing & Reservation Management

• Process modifications of flight reservations and tickets, including exchanges, voids, cancellations, and refunds.
• Investigate and resolve ticketing failures, reporting root causes to relevant stakeholders.
• Monitor ticket issuance deadlines, ensuring compliance with fare rules and airline regulations.
• Optimise costs through reissues, cancellations, and re-bookings while maintaining booking accuracy.

Fare & Cost Management

• Apply advanced fare strategies to secure optimal pricing for domestic and international bookings.
• Conduct multi-PCC and multi-GDS fare shopping to reduce costs.
• Collaborate with global consolidators and leverage different BSP markets to maximise commissions and minimise fares.

System Monitoring & Quality Control

• Perform quality control checks to ensure compliance with booking rules and industry regulations.
• Monitor booking and ticketing systems, identifying and resolving operational challenges proactively.
• Provide GDS guidance and support to customer service teams in handling ticketing complexities.

Communication & Reporting

• Manage incoming requests through systems with accuracy and timeliness.
• Handle escalated calls, offering expert advice and resolution.
• Maintain accurate customer profiles, invoicing, and documentation of booking activities.

Process Improvement

• Identify opportunities to enhance workflows and improve booking/ticketing processes.
• Provide constructive feedback and recommendations to improve efficiency across ticketing and fulfilment operations.

Qualifications & Skills

• Education: High school diploma required; degree in tourism, hospitality, or related field preferred.
• Certification: IATA certification strongly preferred.
• Experience:
• Minimum of 3 years as a reservation & ticketing agent handling complex bookings.
• Proficiency in at least one GDS (Sabre, Travelport, or Amadeus).
• Experience with regional LCCs and online booking tools.
• Technical Knowledge:
• Deep understanding of airline fare types, BSP reconciliation, and payment methods (Cash BSP, ARC Clearing House, VCC, UATP, IEP).
• Familiarity with GDS cryptic commands preferred.
• Languages: Fluent in Arabic and English (additional languages are a plus).

Skills:

• Strong communication and problem-solving skills.
• Ability to work under pressure, manage multiple tasks, and operate both independently and within a team.

Why Join Us?

We are the fastest-growing flight company in the Middle East, operating in a dynamic and fast-paced environment.

Our teams are always exploring ways to improve, innovate, and grow. If you're passionate about aviation, thrive under pressure, and are ready for a challenge, we want to hear from you.

We're Hiring – B2B Senior Airline Ticketing Agent

El Mageed Tours, an IATA-accredited travel agency established in 1996, is looking for a
B2B Senior Airline Ticketing Agent
to join our growing team in Cairo, Egypt. With decades of experience and multiple branches, we are committed to delivering outstanding travel solutions to our corporate and B2B clients.

Responsibilities:

• Handle airline reservations, ticket issuance, re-issuance, refunds, and exchanges with high accuracy.
• Manage B2B client requests efficiently and provide professional travel solutions.
• Negotiate with airlines for special fares, group bookings, and corporate accounts.
• Monitor and manage GDS queues (Amadeus / Galileo / Sabre).
• Provide support to junior agents and ensure smooth team workflow.
• Stay updated with airline policies, market fares, and industry regulations.

Qualifications:

• Minimum 3–5 years of experience in airline ticketing, preferably B2B.
• Strong command of GDS systems (Amadeus is a must; Galileo/Sabre is a plus).
• Excellent knowledge of international fares, re-issues, and refunds.
• Strong communication skills and ability to handle corporate clients.
• Detail-oriented, organized, and able to work under pressure.
• Bachelor's degree in any related field is preferred.

Why Join El Mageed Tours?

• Be part of one of Egypt's most established and IATA-accredited travel agencies.
• Opportunity to work with corporate clients and expand your professional expertise.
• A dynamic, supportive, and growth-oriented environment.

Location:
Cairo, Egypt

Job Type:
Full-time

If you're passionate about the travel industry and have solid experience in B2B airline ticketing, we'd love to meet you

Apply now and take your career to new heights with
El Mageed Tours
.

Company Description

ETISAL International Group, a leading BPO company in the Middle and Far East, specializes in providing high value-based, innovative BPO services. With a deep understanding of customer importance, we customize solutions to meet the unique business needs of each client. Our global coverage ensures we deliver exceptional service, leveraging industry best practices and state-of-the-art technologies. We are committed to enhancing operational standards and exceeding client expectations.

Role Description

This is a full-time, on-site role for a Customer Service position located in Cairo, Egypt. The Customer Service representative will be responsible for managing customer support inquiries, ensuring customer satisfaction, maintaining phone etiquette during interactions, and enhancing overall customer experience. The role includes handling customer complaints, providing product and service information, and resolving issues promptly and effectively.

Qualifications

• Experience in Customer Service at least 6 months
• Skills in maintaining high Customer Satisfaction and managing Customer Experience
• Proficiency in Phone Etiquette
• Excellent communication and problem-solving skills
• Ability to work on-site in Abbassia, Cairo, Egypt
• Graduates/Undergraduates /Gap year/Drop-out
• English speakers (B2-C1)