94 Telephone Operator jobs in Egypt
Telephone Operator
Hilton
Posted today
Job Viewed
Job Description
A Telephone Operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.
**What will I be doing?**
As a Telephone Operator, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Switchboard Telephonist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Accept and deliver all messages correctly and promptly for both Guests and management
- Ensure all wake up calls take place at the correct time
- Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
- Handle emergency calls immediately and relay comprehensive and accurate information, as required
- Demonstrate a high level of customer service at all times
- Comply with hotel security, fire regulations and all health and safety legislation
- Attend appropriate training courses, when required
- Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
- Follow company brand standards
- Assist other departments, as necessary
**What are we looking for?**
Telephone Operator serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude and good communication skills, especially on the telephone
- Commitment to delivering a high level of customer service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a customer-focused industry
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**What will I be doing?**
As a Telephone Operator, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Switchboard Telephonist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Accept and deliver all messages correctly and promptly for both Guests and management
- Ensure all wake up calls take place at the correct time
- Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
- Handle emergency calls immediately and relay comprehensive and accurate information, as required
- Demonstrate a high level of customer service at all times
- Comply with hotel security, fire regulations and all health and safety legislation
- Attend appropriate training courses, when required
- Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
- Follow company brand standards
- Assist other departments, as necessary
**What are we looking for?**
Telephone Operator serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude and good communication skills, especially on the telephone
- Commitment to delivering a high level of customer service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a customer-focused industry
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
This advertiser has chosen not to accept applicants from your region.
0
AYS / Telephone Operator
Cairo, Al Qahirah
Marriott
Posted 3 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number** 25136561
**Job Category** Rooms & Guest Services Operations
**Location** Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt, 12556VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number** 25136561
**Job Category** Rooms & Guest Services Operations
**Location** Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt, 12556VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
1
Bsd Supervisor (Telephone Operator Supervisor)
Marriott International, Inc
Posted today
Job Viewed
Job Description
**Job Number** 24096117
**Job Category** Rooms & Guest Services Operations
**Location** The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.
Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Category** Rooms & Guest Services Operations
**Location** The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.
Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
2
Call Center
Mansoura
StorexWeb
Posted today
Job Viewed
Job Description
**About Us**:
At StorexWeb, we are always looking to strengthen our organization by adding the best available talent to our staff. We’re seeking a **Call center** to join our team to work on a number of exciting projects.
- Promote CompactSoft software products & services via phone
- Introduce CompactSoft company profile to customers
- Identify customer software requirements
- Run a phone-based questionnaire dialog with prospects and leads
- Record prospect customer information
- Maintain database of prospects, leads and opportunities
- Evaluate prospects to be qualified into leads
- Follow up prospects and leads
- Transfer qualified leads into opportunities
- Communicate qualified opportunities to the sales department
- Achieve Telemarketing Phone Calls Targets
- Report Telemarketing Progress to Management
- Create Periodical Reports of Telemarketing Operations
**Minimum requirements**:
- Bachelor Degree Commerce or equivalent
- In-depth knowledge of the dynamics related to the management of business and production processes
- Knowledge of management software
- Good knowledge of the whole Office package (Outlook, Excel, Word, Access)
- At least 1 years of experience in a similar role.
- Fluent in Arabic, English and Italian
**Preferential skills**:
- Proven experience in a similar role with other ERP, CRM and other management software
**Personal characteristics**:
- Organization skills
- Ability to dialogue and good interpersonal skills
- Professional and personal authority, ability to work as a team and to place oneself within the company in a constructive and proactive way
- Maturity and balance in dealing with problems and situations
- Attitude to work towards objectives and progressives and propensity for continuous improvement
**Language**:
- English (required)
- Italian (required)
At StorexWeb, we are always looking to strengthen our organization by adding the best available talent to our staff. We’re seeking a **Call center** to join our team to work on a number of exciting projects.
- Promote CompactSoft software products & services via phone
- Introduce CompactSoft company profile to customers
- Identify customer software requirements
- Run a phone-based questionnaire dialog with prospects and leads
- Record prospect customer information
- Maintain database of prospects, leads and opportunities
- Evaluate prospects to be qualified into leads
- Follow up prospects and leads
- Transfer qualified leads into opportunities
- Communicate qualified opportunities to the sales department
- Achieve Telemarketing Phone Calls Targets
- Report Telemarketing Progress to Management
- Create Periodical Reports of Telemarketing Operations
**Minimum requirements**:
- Bachelor Degree Commerce or equivalent
- In-depth knowledge of the dynamics related to the management of business and production processes
- Knowledge of management software
- Good knowledge of the whole Office package (Outlook, Excel, Word, Access)
- At least 1 years of experience in a similar role.
- Fluent in Arabic, English and Italian
**Preferential skills**:
- Proven experience in a similar role with other ERP, CRM and other management software
**Personal characteristics**:
- Organization skills
- Ability to dialogue and good interpersonal skills
- Professional and personal authority, ability to work as a team and to place oneself within the company in a constructive and proactive way
- Maturity and balance in dealing with problems and situations
- Attitude to work towards objectives and progressives and propensity for continuous improvement
**Language**:
- English (required)
- Italian (required)
This advertiser has chosen not to accept applicants from your region.
3
Call Center Specialist
Cairo, Al Qahirah
Elite recruitment
Posted today
Job Viewed
Job Description
Multinational Company is hiring a Customer support agents
Salary up to 8K-Graduates only
Location: Smart village
English level must be excellent or fluent
Rotational shifts (Overnight)
**Job Types**: Full-time, Permanent, New grad
**Salary**: Up to E£8,000.00 per month
**Education**:
- Bachelor's (preferred)
**Language**:
- English (preferred)
Shift availability:
- Overnight Shift (preferred)
- Night Shift (preferred)
Salary up to 8K-Graduates only
Location: Smart village
English level must be excellent or fluent
Rotational shifts (Overnight)
**Job Types**: Full-time, Permanent, New grad
**Salary**: Up to E£8,000.00 per month
**Education**:
- Bachelor's (preferred)
**Language**:
- English (preferred)
Shift availability:
- Overnight Shift (preferred)
- Night Shift (preferred)
This advertiser has chosen not to accept applicants from your region.
4
Call Center Agent
Marriott Worldwide
Posted today
Job Viewed
Job Description
**Job Number** 22167700
**Job Category** Rooms & Guest Services Operations
**Location** Le Méridien Dahab Resort, PO Box 2, Dahab, Egypt, Egypt VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.
**Job Category** Rooms & Guest Services Operations
**Location** Le Méridien Dahab Resort, PO Box 2, Dahab, Egypt, Egypt VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.
This advertiser has chosen not to accept applicants from your region.
5
Call Center Supervisor
EGBank
Posted today
Job Viewed
Job Description
**JOB PURPOSE**
Supervise a full range of call center services through the development of Service Quality Standards, manage process improvement initiatives and provision of customer centric support in order to maintain high customer satisfaction levels and support managerial decision making with required information and analysis
- **MAJOR RESPONSIBILITIES AND ACOUNTABILITIES**
- Monitor random calls to improve quality, minimize errors and track operative performance.
- Handle challenging customer complaints or enquiries to maintain high levels of customer satisfaction.
- Monitor and analyze performance metrics report in order to provide appropriate constructive feedback, maintain high service levels, and generate production efficiency.
- Monitor and complete quality reviews to ensure representatives are creating the expected customer experience through following business expectations, scripts, and best practices.
Supervise a full range of call center services through the development of Service Quality Standards, manage process improvement initiatives and provision of customer centric support in order to maintain high customer satisfaction levels and support managerial decision making with required information and analysis
- **MAJOR RESPONSIBILITIES AND ACOUNTABILITIES**
- Monitor random calls to improve quality, minimize errors and track operative performance.
- Handle challenging customer complaints or enquiries to maintain high levels of customer satisfaction.
- Monitor and analyze performance metrics report in order to provide appropriate constructive feedback, maintain high service levels, and generate production efficiency.
- Monitor and complete quality reviews to ensure representatives are creating the expected customer experience through following business expectations, scripts, and best practices.
This advertiser has chosen not to accept applicants from your region.
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About the latest Telephone operator Jobs in Egypt !
6
Call Center Agent
German University in Cairo
Posted today
Job Viewed
Job Description
Competencies:
Technical Knowledge; Flexibility; Concern for effectiveness; Creativity/innovation; Teamwork; Effective Communication; Concern for accuracy/details; Self-Management/Planning/Time Management; Work under pressure; Persistence; Results Driven; Problem Solving
**Job Description**:
Handle phone calls, answer incoming telephones while using computer to find requested information and help customers to solve their problems.
- Answer all incoming calls and respond to students’ requests
- Provide inquirers with accurate and complete information
- Identify, research and resolve student's issues using
the computer system
- Follow up on inquiries that are not solved immediately and contact the inquirer.
- Communicate with other departments to resolve problems regarding complains
- Transfer customers calls to appropriate staff
Job Requirements:
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- High level of Communication skills
- Presentable and has self-confidence.
- Finds pleasure in fulfilling the expectations of inquirers when serving customers
Qualification:
- University Degree in any field.
- 1-3 years of experience as a call center agent
- Very good command English and Arabic is a must; any other language is a plus.
- Very good computer skills (Word, Excel etc.)
Technical Knowledge; Flexibility; Concern for effectiveness; Creativity/innovation; Teamwork; Effective Communication; Concern for accuracy/details; Self-Management/Planning/Time Management; Work under pressure; Persistence; Results Driven; Problem Solving
**Job Description**:
Handle phone calls, answer incoming telephones while using computer to find requested information and help customers to solve their problems.
- Answer all incoming calls and respond to students’ requests
- Provide inquirers with accurate and complete information
- Identify, research and resolve student's issues using
the computer system
- Follow up on inquiries that are not solved immediately and contact the inquirer.
- Communicate with other departments to resolve problems regarding complains
- Transfer customers calls to appropriate staff
Job Requirements:
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- High level of Communication skills
- Presentable and has self-confidence.
- Finds pleasure in fulfilling the expectations of inquirers when serving customers
Qualification:
- University Degree in any field.
- 1-3 years of experience as a call center agent
- Very good command English and Arabic is a must; any other language is a plus.
- Very good computer skills (Word, Excel etc.)
This advertiser has chosen not to accept applicants from your region.
7
Call Center Agent
Teleperformance
Posted today
Job Viewed
Job Description
Teleperformance Egypt is hiring English Speakers B2 / B1+ as a Customer Support Representatives (Chat/ Voice ).
- No experience is required!
■Our Benefits:
◇Salary From 6250 K Up to 15K net salary, including KPIS based on your English Pronunciation
◇Social insurance
◇Medical coverage is up to 400K per year
◇ VPN Line
◇Premium Card
◇5% to 10% Increase on Basic after 6 Months of Hiring
◇Other discounts in many stores
- transportation provided all over cairo 24/7. Door to door after 11 pm
- kpis in EUR equivalent to EGP rate in the bank
- gym access and it's payable
- Courses and diplomas in different fields like ( marketing - human resources
- ◇Location: NEW CAIRO - FIFTH SETTLEMENT
- Dropouts and graduates are welcome to apply.
○ Five Working Days and 2 Days Off Rotational
○ Rotational shifts 24/7
○ The last working hour for females is 2:00 AM.
Working hours are:
○9 Hrs per day, including a 1-hour break
if you're interested ,send me a message via WhatsApp 01021865349
**Job Types**: Full-time, Permanent
Pay: E£6,250.00 - E£15,000.00 per month
**Education**:
- Bachelor's (preferred)
**Language**:
- english (preferred)
**Location**:
- Cairo (preferred)
- No experience is required!
■Our Benefits:
◇Salary From 6250 K Up to 15K net salary, including KPIS based on your English Pronunciation
◇Social insurance
◇Medical coverage is up to 400K per year
◇ VPN Line
◇Premium Card
◇5% to 10% Increase on Basic after 6 Months of Hiring
◇Other discounts in many stores
- transportation provided all over cairo 24/7. Door to door after 11 pm
- kpis in EUR equivalent to EGP rate in the bank
- gym access and it's payable
- Courses and diplomas in different fields like ( marketing - human resources
- ◇Location: NEW CAIRO - FIFTH SETTLEMENT
- Dropouts and graduates are welcome to apply.
○ Five Working Days and 2 Days Off Rotational
○ Rotational shifts 24/7
○ The last working hour for females is 2:00 AM.
Working hours are:
○9 Hrs per day, including a 1-hour break
if you're interested ,send me a message via WhatsApp 01021865349
**Job Types**: Full-time, Permanent
Pay: E£6,250.00 - E£15,000.00 per month
**Education**:
- Bachelor's (preferred)
**Language**:
- english (preferred)
**Location**:
- Cairo (preferred)
This advertiser has chosen not to accept applicants from your region.
8
Customer Service (Call Center Position Female
Meertek Solutions
Posted today
Job Viewed
Job Description
Customer Support - Call Center Position - Female - Work onsite or remote option - anywhere in Egypt
- resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust.
- answering calls, taking messages and handling correspondence
- typing, preparing and collating reports
- organizing and servicing meetings (producing agendas and taking minutes)
- prioritizing workloads
- implementing new procedures and administrative systems
- liaising with relevant organizations and clients
- coordinating mail-shots and similar publicity tasks
- logging or processing bills or expenses
- meeting and greeting clients
- if more senior, recruiting, training and supervising junior staff.
دعم العملاء - وظيفة مركز الاتصال - أنثى - خيار العمل في الموقع أو عن بعد - في أي مكان في مصر
حل استفسارات العملاء والتوصية بالحلول وتوجيه مستخدمي المنتج من خلال الميزات والوظائف. لتكون ناجحًا في هذا الدور ، يجب أن تكون متواصلاً ممتازًا وقادرًا على كسب ثقة عملائنا.
الرد على المكالمات وتلقي الرسائل والتعامل مع المراسلات
طباعة التقارير وإعدادها ومقارنتها
تنظيم وخدمة الاجتماعات (إعداد جداول الأعمال وتدوين المحاضر)
تحديد أولويات أعباء العمل
تنفيذ إجراءات وأنظمة إدارية جديدة
الاتصال بالمنظمات والعملاء ذوي الصلة
تنسيق لقطات البريد ومهام الدعاية المماثلة
تسجيل أو معالجة الفواتير أو النفقات
لقاء وتحية العملاء
إذا كان هناك المزيد من كبار الموظفين ، فإن التوظيف والتدريب والإشراف على صغار الموظفين.
**Requirements**:
Excellent Communication Skills
Ability to work in pressure
**Benefits**:
Part time job will be converted to full time job
- resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust.
- answering calls, taking messages and handling correspondence
- typing, preparing and collating reports
- organizing and servicing meetings (producing agendas and taking minutes)
- prioritizing workloads
- implementing new procedures and administrative systems
- liaising with relevant organizations and clients
- coordinating mail-shots and similar publicity tasks
- logging or processing bills or expenses
- meeting and greeting clients
- if more senior, recruiting, training and supervising junior staff.
دعم العملاء - وظيفة مركز الاتصال - أنثى - خيار العمل في الموقع أو عن بعد - في أي مكان في مصر
حل استفسارات العملاء والتوصية بالحلول وتوجيه مستخدمي المنتج من خلال الميزات والوظائف. لتكون ناجحًا في هذا الدور ، يجب أن تكون متواصلاً ممتازًا وقادرًا على كسب ثقة عملائنا.
الرد على المكالمات وتلقي الرسائل والتعامل مع المراسلات
طباعة التقارير وإعدادها ومقارنتها
تنظيم وخدمة الاجتماعات (إعداد جداول الأعمال وتدوين المحاضر)
تحديد أولويات أعباء العمل
تنفيذ إجراءات وأنظمة إدارية جديدة
الاتصال بالمنظمات والعملاء ذوي الصلة
تنسيق لقطات البريد ومهام الدعاية المماثلة
تسجيل أو معالجة الفواتير أو النفقات
لقاء وتحية العملاء
إذا كان هناك المزيد من كبار الموظفين ، فإن التوظيف والتدريب والإشراف على صغار الموظفين.
**Requirements**:
Excellent Communication Skills
Ability to work in pressure
**Benefits**:
Part time job will be converted to full time job
This advertiser has chosen not to accept applicants from your region.
9