25 Technology Analyst jobs in Egypt

NUMENTIS
is a Managed Services Provider (MSP) servicing clients in the Greater Toronto Area (Ontario/Canada).

We are currently seeking an 
IT Service Desk Analyst
 to join our team in Egypt providing professional remote technical support to our clients. If you are as passionate about customer service as you are about IT and problem solving, this is an excellent opportunity.

SUMMARY OF DUTIES:

As a member of our service desk team you will provide support for basic incident resolution and requests reported to the service desk. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components.

The Service Desk Analyst is responsible for collecting information through a customer conversation, accessing support tools, and additional support staff as needed. Problems beyond the scope of their ability or responsibility are resolved by engaging in a timely manner other service resources.

Duties include but not limited to:

• Addresses and resolves basic incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.
• Ensures the end-to-end customer experience and provides a single point-of contact for the customer.
• Analyzes and resolves incidents and requests regarding use of application software or hardware.
• Logs and tracks incidents and requests from identification through resolution.
• Uses the appropriate categories for logging incidents and requests.
• Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
• Follows up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.
• Documents resolutions and updates self-help and knowledge bases.
• Grows general knowledge of client-specific products, increasing ability to resolve requests on first contact.
• Adheres to and supports NUMENTIS corporate standards, service levels, policies, and procedures.
• Maintains and protects confidentiality regarding all aspects of corporate and client information.
• Adheres to Core Values and Mission and Vision statements.
• Provides after hours and on-call support as needed.
• Performs other duties as assigned.

QUALIFICATIONS:

• Solid understanding of operating systems, business applications, printing, networking, virtualization, and security (REQUIRED)
• Fluent in English language both spoken and written communication skills (REQUIRED)
• Hands-on administration and support of Microsoft Office 365, Teams, SharePoint Online, Intune, Azure AD, and related technologies
• Hands-on administration and support of Microsoft Windows 2016/2019/2022 Servers, Virtualization (ESXi & Hyper-V), Active Directory, MS Exchange, MSSQL, IIS, and Network Devices (firewalls & switches)
• Solid experience with network troubleshooting and configuration, including firewalls, switches, and Sophos security solutions
• Practices active listening with an ability to explain technical terms in clear and understandable language
• Demonstrated ability to diagnose technical issues and match resources appropriately to achieve problem resolution
• Demonstrated ability to learn customer support processes and techniques
• Ability to multi-task and adapt to changes quickly
• Self-motivated with the ability to work in a fast-moving environment

EDUCATION:

• A college or university degree is required
• ITIL Foundations certification preferred
• Sophos certification(s) preferred
• Microsoft certification(s) desirable
• CompTIA certification(s) desirable
• Autotask PSA / Datto RMM experience desirable

OTHER:

NUMENTIS is an equal opportunity employer. We thank all applicants for their interest in this position; however, only candidates selected for an interview will be contacted.

Join Us
At Vodafone, we're not just shaping the future of connectivity for our customers – we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role purpose:
The Vodafone UK D&IT Delivery team has undergone a period of rapid change, necessitating the need for an experienced PMO Analyst. You'll be joining a dynamic functional model partnering with a portfolio to maintain standards and share best practice. In this role, you will collaborate with Technology Delivery teams and Senior Management to ensure projects and initiatives are not just delivered but set up for success.

Core competencies, knowledge and experience:

• Collaborate with the Value & Execution Lead and PMO Leads and play a crucial role in supporting the effective planning, execution, and monitoring of projects within our organisation
• You will possess excellent analytical skills, a keen eye for detail, and a passion for optimising project management processes
• Ensuring that project management processes and standards are followed and optmised, whilst fostering an environment of continuous improvement
• Ensure the real-time status of Technology Delivery milestones is meticulously tracked in the appropriate system, all while championing vigilant maintenance of risks and issues
• Act as the linchpin in ensuring that our Technology Delivery teams adopt hybrid delivery values, aligning with the principles of SAFe
• Facilitate regular project and program-level reporting cycles
• Coordinate the harmonization of project and program financial reporting with governance requirements
• Collaborate with the PMO & Transformation Manager to uphold the effectiveness of the delivery method and governance regime within the local remit of the function

This role requires the successful candidate to ensure that programs are planned, resourced, financed, and delivered with quality via an appropriate assurance framework of standards and controls. This will be achieved through seamlessly integrating with the partnered portfolio, ensuring standards are maintained and best practices are shared across the Center of Excellence (CoE).

Key accountabilities and decision ownership :

• Project Planning & Coordination
• Assist in the development and maintenance of project plans, timelines, and schedules
• Collaborate with project managers to ensure alignment of project objectives with overall organisational goals
• Track and report on project progress, identifying potential risks and recommending mitigating actions
• Methodology & Governance:

Assist in enforcing project management methodologies, standards, and best practices for consistency and efficiency across Portfolios and Programs.

• Resource Management:

Collaborate with Capacity Management to allocate resources effectively across projects, ensuring optimal utilization and workload balance. Monitor resource availability and capacity to identify potential bottlenecks or gaps.

• Training:

Conduct training sessions for Technology Delivery teams on PMO processes and tools. To aid the adoption of ongoing transformation.

• Reporting and Communication:

Provide weekly performance and health reports for Senior Managers to ensure projects and programs stay on track, adhering to best practice as defined by the CoE.

Generate and analyze project performance metrics to identify trends, highlight areas for improvement, and support decision-making processes.

Must have technical skills :

• Minimum of 2 years' experience in a project/ PMO analyst role preferably across a mixed portfolio from large transformation to small projects
• Strong knowledge of Power BI, Power Automate, and Power Apps
• Excellent communication across all organisational levels
• Highly organised, adept at managing concurrent tasks efficiently
• Strong numerical analytical skills for effective problem-solving to identify key patterns, and discern trends
• Showcase innovation, self-motivation, and results-driven enthusiasm, complemented by a strong aptitude for both independent work and collaborative teamwork
• Demonstrate hands-on experience in financial reporting and maintenance
• Understanding of Waterfall methodologies desirable
• Familiarity with SAFe concepts and principles desirable
• Expert Excel capabilities
• Nice to have :Familiarity with Azure DevOps, Experience or exposure to SAP

At Vodafone, we're not just shaping the future of connectivity for our customers – we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role purpose:

The Vodafone UK D&IT Delivery team has undergone a period of rapid change, necessitating the need for an experienced PMO Analyst. You'll be joining a dynamic functional model partnering with a portfolio to maintain standards and share best practice. In this role, you will collaborate with Technology Delivery teams and Senior Management to ensure projects and initiatives are not just delivered but set up for success.

Core competencies, knowledge and experience:

• Collaborate with the Value & Execution Lead and PMO Leads and play a crucial role in supporting the effective planning, execution, and monitoring of projects within our organisation.
• You will possess excellent analytical skills, a keen eye for detail, and a passion for optimising project management processes.
• Ensuring that project management processes and standards are followed and optmised, whilst fostering an environment of continuous improvement.
• Ensure the real-time status of Technology Delivery milestones is meticulously tracked in the appropriate system, all while championing vigilant maintenance of risks and issues.
• Act as the linchpin in ensuring that our Technology Delivery teams adopt hybrid delivery values, aligning with the principles of SAFe.
• Facilitate regular project and program-level reporting cycles.
• Coordinate the harmonization of project and program financial reporting with governance requirements.
• Collaborate with the PMO & Transformation Manager to uphold the effectiveness of the delivery method and governance regime within the local remit of the function.

This role requires the successful candidate to ensure that programs are planned, resourced, financed, and delivered with quality via an appropriate assurance framework of standards and controls. This will be achieved through seamlessly integrating with the partnered portfolio, ensuring standards are maintained and best practices are shared across the Center of Excellence (CoE).

Key accountabilities and decision ownership :

• Project Planning & Coordination

o Assist in the development and maintenance of project plans, timelines, and schedules.

o Collaborate with project managers to ensure alignment of project objectives with overall organisational goals.

o Track and report on project progress, identifying potential risks and recommending mitigating actions.

• Methodology & Governance:

Assist in enforcing project management methodologies, standards, and best practices for consistency and efficiency across Portfolios and Programs.

• Resource Management:

Collaborate with Capacity Management to allocate resources effectively across projects, ensuring optimal utilization and workload balance. Monitor resource availability and capacity to identify potential bottlenecks or gaps.

• Training:

Conduct training sessions for Technology Delivery teams on PMO processes and tools. To aid the adoption of ongoing transformation.

• Reporting and Communication:

Provide weekly performance and health reports for Senior Managers to ensure projects and programs stay on track, adhering to best practice as defined by the CoE.

Generate and analyze project performance metrics to identify trends, highlight areas for improvement, and support decision-making processes.

Must have technical skills :

• Minimum of 2 years' experience in a project/ PMO analyst role preferably across a mixed portfolio from large transformation to small projects.
• Strong knowledge of Power BI, Power Automate, and Power Apps
• Excellent communication across all organisational levels.
• Highly organised, adept at managing concurrent tasks efficiently.
• Strong numerical analytical skills for effective problem-solving to identify key patterns, and discern trends.
• Showcase innovation, self-motivation, and results-driven enthusiasm, complemented by a strong aptitude for both independent work and collaborative teamwork
• Demonstrate hands-on experience in financial reporting and maintenance.
• Understanding of Waterfall methodologies desirable.
• Familiarity with SAFe concepts and principles desirable.
• Expert Excel capabilities
• Nice to have :Familiarity with Azure DevOps, Experience or exposure to SAP

Company Description

YOUXEL Technology is a dynamic, fast-moving company specializing in the Mobility Industry and the Internet of Things. We have collaborated with major enterprises in the Middle East to develop and execute top-tier mobility strategies. Our clients include multinational companies such as HPE, Microsoft, IBM, SAP, Micro Focus, and Kony. Our commitment to quality ensures that all mobility platforms meet the highest standards, leveraging state-of-the-art technology to deliver exceptional products.

Role Description

This is a full-time hybrid role for a Senior Information Technology Business Analyst based in Cairo, with some work-from-home flexibility. The Senior IT Business Analyst will be responsible for analyzing business requirements, designing business processes, and ensuring information technology solutions align with business needs. Day-to-day tasks include gathering and documenting business requirements, conducting analyses to identify opportunities, and working closely with stakeholders to ensure successful project delivery.

Qualifications

• Strong Analytical Skills and expertise in Business Analysis
• Proficiency in gathering and documenting Business Requirements
• Experience in designing and improving Business Processes
• Solid understanding of Information Technology principles and practices
• Excellent written and verbal communication skills
• Ability to work both independently and as part of a team
• Experience in the mobility industry is a plus
• Bachelor's degree in Information Technology, Business Administration, or related field

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title And Summary
Senior Analyst, Technology Account Management

(Overview)

The Technology Account Management (TAM) role, focused on external partners, is aligned with the MasterCard account teams. TAM team members are responsible for all aspects of the technology and operational relationship with the customer and are responsible for the customer's overall operational relationship with MasterCard. This specific position will be responsible for the relationship/portfolio of multiple MasterCard customers across EEMEA Region. The candidate will serve as an internal liaison with Account Teams, Global Product & Engineering (P&E), Product Delivery, Market Development and Operations & Technology (O&T). Ongoing responsibilities may include defining & initiating new system development needs, coordinating/assessing customer service, and ensuring flawless project execution by respective Customer Delivery and O&T functional areas

• Do you thrive in a fast-paced customer facing environment?
• Do you have a strong ability to influence and collaborate cross functionally with business and technology teams?
• Are you able to toggle between the fine technical detail of our business and that of our customers, and the broader strategic picture?

(Role)

• Ensures the end-to-end delivery of business initiatives for the market. Take ownership of the delivery of solutions after the sale has been completed by driving the initiation process of implementation with delivery units such as product delivery, franchise, and technology, to ensure internal and external satisfaction.
• Provides delivery solution inputs during pre-sales and customer business development support to account managers, to ensure that opportunities are assessed, and feasible solutions provided.
• Provides enhanced Program Management for digital strategic and complex initiatives. Maintain a work plan identifying responsibilities, deliverables and processes that must be executed to achieve results. Document and steer specific milestones.
• Partners with EEMEA, IMK, Global P&E, and O&T to support (where possible) the development and implementation of any new product and/or technology enhancement that would complement MPGS offering but not limited to.
• Supports production launch success and operational temperatures with account teams and customer through quarterly operation reviews.
• Acts as escalation contact for all service level and operational issues
• Analyze & optimize customer operational performance when needed. Involve and liaise with the dedicated Customer Technical Services (CTS) resources to ensure optimal operational support.
• Participates with P&E team experts to develop the packaging of professional services for commercial deployments.
• Participates in initiatives to improve Mastercard services and delivery processes.
• Identifies customer needs & arrange for training.

(All About You)

• Strong payment skills and the ability to transform opportunities into business solutions. At ease with analysis of business needs and the ability to provide expertise and feedback technical & business components.
• Business consulting and/or payments onboarding experience preferred.
• Ability to support customer delivery engagements towards customers.
• Strong core payments and processing understanding preferred.
• Excellent customer-facing skills, including good communication & negotiation skills.
• Must demonstrate effective leadership and take ownership.
• Strong analytical/problem solving skills.
• Good personal organization & priority management skills.
• Team player, but also able to work independently.
• Agile project management understanding strong plus.
• University education or equivalent work experience with emphasis on business, and information technology and/or payment or bank card /mobile industry experience.
• This function is based in Cairo, Egypt, and may require travel (up to 50%)
• English, Arabic & French Speaker preferred

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

1. Duties and responsibilities: -

2. Translate Business requirements and functional specifications into scenarios to make developers understand the requirements in an easier way.

3. Analyze Software and Business Requirements documents to get a better understanding of the system from both technical and business perspectives.
4. Defining the road map and prioritized the backlog of work to meet the vision in a timely manner to meet market and customer demands.
5. Collaboration with the Product owner to create and document the future business processes and workflows.
6. Primary facilitator responsible for defining, documenting and managing software requirements for large-scale development projects.
7. Working with Development and QC to review all requirements documentation, receive feedback and ensure all issues related to the requirements are resolved in a timely manner.
8. Assisting QC with acceptance testing of requirements.
9. Collaborate with the Development team to create documents such as a Software Requirements Specification (SRS) document
10. Collaborate with UI & UX team to ensure adherence to business requirements and UI design specifications
11. Support the product owner in product positioning, release planning, and vision/roadmap creation/update

Job requirements: -

• Bachelor's degree in Computer Science, Information Technology or equivalent
• A minimum of 5-7 years of experience as software Business Analysis Manager
• Experience in building Business Analysis artifacts like process flows, gap analysis, user stories, and others.
• Knowledge of the different software development lifecycles.
• Excellent experience in analyzing and documenting complex business processes.
• Excellent analytical and presentation skills.
• Excellent negotiation skills.
• Excellent command of written and spoken English.
• Excellent communication skills (written, verbal and listening).
• Able to build partnerships and work well in teams
• Can identify problems and refer/escalate complex issues to a higher level
• Ensure deliverables are always fulfilling the business need by conducting solution validation and verification and running user acceptance tests (UAT)

Company Description

Iconnexs is a dynamic and innovative Business Consultation Agency committed to connecting exceptional talent with outstanding opportunities. With a strong dedication to excellence, integrity, and professionalism, we specialize in offering top-notch services and strategic business consultation to organizations of all sizes. Our team excels in providing tailored solutions to meet our clients' unique business challenges.

Role Description

This is a full-time on-site role for a Business Analysis Manager, located in 5th Settlement Cairo, Egypt. The Business Analysis Manager will be responsible for conducting business and data analysis, developing business requirements, and providing financial insights. Day-to-day tasks will include analyzing data, creating reports, collaborating with stakeholders to understand business needs, and ensuring that solutions meet those needs.

Qualifications

Experience:

• 7+ years of experience in IT project delivery, business analysis, or solution management roles, including at least 2 years in a leadership or coordination role.
• Skills:
• Strong understanding of software delivery life cycles and enterprise system architectures
• Proficiency in interpreting and iterating on BRDs and functional requirements.
• Familiarity with vendor selection processes and RFP handling.
• Excellent communication and stakeholder management skills.
• Strong organizational and decision-making abilities.
• Analysis / Analytical skills.
• Troubleshooting skills.
• Technical skills (Development, Testing, Database, integration) is a plus
• Banking experience is a plus
• Education: A bachelor's degree in engineering, computer science or Relative University

Occupation Description

The Business Analysis Manager reports the key business updates to the management by studying and evaluating the company's current/future Investments, launches pricing as well as assisting in the decision-making process by communicating with other departments.

Job Scope

• Develop and maintain master plan feasibilities for potential investment opportunities, in coordination with the development team.
• Develop a Business Plan Model every quarter to allow for an accurate view of the project profitability and cash flow profile and continuously update the development team.
• Collaborate with the development team in reviewing the master plans throughout various asset classes (residential, retail, offices, and hospitality) to ensure optimal land use efficiency and a suitable commercial mix.
• Establish and maintain cost models and allocations for the project.
• Prepare Pricing proposals for real estate and commercial units and premium setting projects for new projects.
• Assess projects' performance and suggest the required price adjustments in a timely manner by monitoring Sales Periodical Reports, Sales Performance Reports, and Sales Inventory Reports.
• Collaborate with the development team in issuing development briefs.
• Apply real estate systems (ERP and SAP) to upload all unit attributes (Areas - Prices and Payment plan), which improves all workflows in collaboration with the development team.
• Perform any additional tasks as requested according to the company's policies and procedures.

Education and Most Common Work Experience Requested

• Bachelor's degree in Commerce, Business Administration, Economics or equivalent.
• 10 – 15 years of related experience, previous experience in the real estate industry is a must.
• MBA or Master's Degree in related fields would be desirable.

Key Duties & Responsibilities

• Conduct detailed analysis of project drawings, contracts, and BOQs to ensure accuracy.
• Perform planned vs. actual site consumption studies and highlight waste, overuse, or inefficiencies.
• Prepare comprehensive waste analysis and cost impact reports.
• Support management with data-driven insights for variations, claims, and financial evaluations.
• Develop dashboards, reports, and KPIs to monitor project performance.
• Coordinate with site, procurement, and accounting teams to gather reliable data.
• Recommend corrective actions and value-engineering solutions based on analysis findings.

Qualifications & Skills

• Bachelor's degree in Civil Engineering, Construction Management, or related field.
• 3+ years of experience in technical office or cost analysis roles within construction projects.
• Strong background in cost control, data analysis, and waste management.
• Advanced MS Excel skills; knowledge of Power BI/Tableau is a plus.
• Familiarity with project management software (Primavera, MS Project).
• Excellent analytical and reporting skills with high attention to detail.
• Strong communication skills to present findings clearly to management.