6 Technology Advisor jobs in Egypt

Job Title:
German Game Changer - Technical Advisor / Engineer
Job Description
As a Technical Support Advisor, you'll be our valued customers' first point of contact, ensuring their success with our products/services. You'll wear many hats - troubleshooting technical issues, providing clear guidance, and going the extra mile to delight users. You will play a critical role in ensuring customer satisfaction and driving positive brand experiences.
**_Essential Functions/Core Responsibilities_**
+ Provide prompt and accurate technical support to customers via phone, email, and chat.
+ Diagnose and troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products
+ Research and identify solutions to complex technical problems using knowledge base resources and escalation pathways.
+ Document and escalate unresolved issues to higher-level support teams.
+ Maintain detailed records of customer interactions and support activities.
+ Proactively identify and address potential customer issues to prevent escalations.
+ Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
+ Serve as a resource to other support personnel
+ Participate in ongoing training and development to stay abreast of the latest technology advancements.
+ Collaborate effectively with internal teams (e.g., engineering, product development) to resolve technical problems and improve product usability.
+ Maintain a professional and positive demeanor while interacting with customers, even in challenging situations.
+ Participate in activities designed to improve customer satisfaction and business performance
**_Candidate Profile_**
+ A High School Diploma and one year of relevant experience are preferred
+ Tech sales experience is preferred
+ Basic/Advanced '' depends on the program '' understanding of client technical systems.
+ Ability to learn including strong problem-solving skills
+ Exceptional communication and interpersonal skills, with the ability to effectively explain technical concepts to non-technical users.
+ Proficient in written and verbal communication.
+ Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
+ Commitment to providing exceptional customer service.
+ Courteous with a strong customer service orientation
+ Achieve and maintain recognized and applicable technical certification(s)
+ Able to rotate shifts, as needed
+ Based on the program, additional experience/skills may be required
**_Our benefits_**
- Competitive salary
- A bright, modern, and exciting place to work, with excellent staff facilities
- Performance-related pay
- Voluntary Medical plan
- Transportation allowance
- Life insurance
- Annual reward and recognition events
- Holiday pay
- Access to training and development opportunities.
**Career Framework Role**
Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
Location:
EGY Cairo - Building F16
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Spanish Game Changer - Technical Advisor / Engineer
Job Description
Are you passionate about tech? Thrive on solving problems? Do you love seeing customers satisfied? Then join our vibrant team as a Technical Support Advisor! You'll be the frontline superhero, tackling inquiries (from basic to brain-bending!) and ensuring seamless experiences in responding to basic/complex inquiries of a technical nature including hardware/software, or other designated client products.
As a Technical Support Advisor, you'll be our valued customers' first point of contact, ensuring their success with our products/services. You'll wear many hats - troubleshooting technical issues, providing clear guidance, and going the extra mile to delight users. You will play a critical role in ensuring customer satisfaction and driving positive brand experiences.
**_Essential Functions/Core Responsibilities_**
+ Provide prompt and accurate technical support to customers via phone, email, and chat.
+ Diagnose and troubleshoot basic to complex technical customer issues; including hardware, software, networking, or other designated client products
+ Research and identify solutions to complex technical problems using knowledge base resources and escalation pathways.
+ Document and escalate unresolved issues to higher-level support teams.
+ Maintain detailed records of customer interactions and support activities.
+ Proactively identify and address potential customer issues to prevent escalations.
+ Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
+ Serve as a resource to other support personnel
+ Participate in ongoing training and development to stay abreast of the latest technology advancements.
+ Collaborate effectively with internal teams (e.g., engineering, product development) to resolve technical problems and improve product usability.
+ Maintain a professional and positive demeanor while interacting with customers, even in challenging situations.
+ Participate in activities designed to improve customer satisfaction and business performance
**_Candidate Profile_**
+ Fluent in Spanish and English
+ A High School Diploma and one year of relevant experience are preferred
+ Tech sales experience is preferred
+ Basic/Advanced '' depends on the program '' understanding of client technical systems.
+ Ability to learn including strong problem-solving skills
+ Exceptional communication and interpersonal skills, with the ability to effectively explain technical concepts to non-technical users.
+ Proficient in written and verbal communication.
+ Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
+ Commitment to providing exceptional customer service.
+ Courteous with a strong customer service orientation
+ Achieve and maintain recognized and applicable technical certification(s)
+ Able to rotate shifts, as needed
+ Based on the program, additional experience/skills may be required
**_Our benefits_**
- Competitive salary
- A bright, modern, and exciting place to work, with excellent staff facilities
- Performance-related pay
- Voluntary Medical plan
- Transportation allowance
- Life insurance
- Annual reward and recognition events
- Holiday pay
- Access to training and development opportunities.
**Career Framework Role**
Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures-starter without sustained metric performance levels.
We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
Location:
EGY Cairo - Building F16
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Portuguese Game Changer - Technical Advisor / Engineer
Job Description
Are you passionate about tech? Thrive on solving problems? Do you love seeing customers satisfied? Then join our vibrant team as a Technical Support Advisor! You'll be the frontline superhero, tackling inquiries (from basic to brain-bending!) and ensuring seamless experiences in responding to basic/complex inquiries of a technical nature including hardware/software, or other designated client products.
As a Technical Support Advisor, you'll be our valued customers' first point of contact, ensuring their success with our products/services. You'll wear many hats - troubleshooting technical issues, providing clear guidance, and going the extra mile to delight users. You will play a critical role in ensuring customer satisfaction and driving positive brand experiences.
**_Essential Functions/Core Responsibilities_**
+ Provide prompt and accurate technical support to customers via phone, email, and chat.
+ Diagnose and troubleshoot basic to complex technical customer issues; including hardware, software, networking, or other designated client products
+ Research and identify solutions to complex technical problems using knowledge base resources and escalation pathways.
+ Document and escalate unresolved issues to higher-level support teams.
+ Maintain detailed records of customer interactions and support activities.
+ Proactively identify and address potential customer issues to prevent escalations.
+ Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
+ Serve as a resource to other support personnel
+ Participate in ongoing training and development to stay abreast of the latest technology advancements.
+ Collaborate effectively with internal teams (e.g., engineering, product development) to resolve technical problems and improve product usability.
+ Maintain a professional and positive demeanor while interacting with customers, even in challenging situations.
+ Participate in activities designed to improve customer satisfaction and business performance
**_Candidate Profile_**
+ Fluent in Portuguese and English
+ A High School Diploma and one year of relevant experience are preferred
+ Tech sales experience is preferred
+ Basic/Advanced '' depends on the program '' understanding of client technical systems.
+ Ability to learn including strong problem-solving skills
+ Exceptional communication and interpersonal skills, with the ability to effectively explain technical concepts to non-technical users.
+ Proficient in written and verbal communication.
+ Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
+ Commitment to providing exceptional customer service.
+ Courteous with a strong customer service orientation
+ Achieve and maintain recognized and applicable technical certification(s)
+ Able to rotate shifts, as needed
+ Based on the program, additional experience/skills may be required
**_Our benefits_**
- Competitive salary
- A bright, modern, and exciting place to work, with excellent staff facilities
- Performance-related pay
- Voluntary Medical plan
- Transportation allowance
- Life insurance
- Annual reward and recognition events
- Holiday pay
- Access to training and development opportunities.
**Career Framework Role**
Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures-starter without sustained metric performance levels.
We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
Portuguese
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Customer Service/ Technical Support Advisor - Egypt
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
Are you a **Bilingual?**
Do you have a good knowledge of **English** and speak one of these languages:
**German/Italian/French/Spanish/Portuguese/Russian/Hebrew/Czech/Turkish**
Then you could be perfect for our bilingual roles!
As a result of our incredible growth, we're looking for Bilingual speakers to join our lively, fun-loving team join us in Concentrix Egypt sites to support us in providing exceptional experiences for some of the world's biggest and most well-known brands.
We have multiple amazing sites in **Cairo-Smart Village, 6th October City.** where we offer exciting opportunities in the areas of **Customer Care, Technical Support, and Travel Advisor.**
**Customer Care Opportunities:**
Our Customer Care teams are responsible for providing exceptional customer experiences via various channels - this could be supporting customers with anything from booking a fantastic holiday to arranging returns for that new pair of sneakers.
**Travel Advisor Opportunities:**
Our travel advisors tailor the best holidays for our customers and advise on different aspects of travel a customer might have.
**Technical Support Opportunities:**
Our Technical Support advisors help clients resolve any technical issues they might have. If you have a problem-solving mindset and a passion for technology, then this could be the job for you!
As a Technical Support Advisor, you will be handling incoming inquiries from customers via the phone, email, and online. You will also be using your knowledge of your client's products and/or services to enhance sales, brand loyalty, and the customer experience.
**Reimagine your career with Concentrix!**
**We offer:**
+ Competitive remuneration with Reward and Recognition programs
+ Comprehensive initial training and onboarding
+ Constant support from your colleagues with coaching and mentoring opportunities
+ Professional Development and Career Navigation programs to map out the steps in your development;
+ Health and Wellbeing initiatives;
+ Part of the additional benefits are Health and Life Insurance, a Multisport card, Transport allowance, a Bonus for important life events, Corporate discounts, and many more.
**Apply now** **and one of our Talent Acquisition Specialists will be in contact to discuss the best opportunities for you!**
**About us:**
With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world's biggest and best companies.
We're fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, or any other characteristic.
We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching, and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more!
Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
English
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

**Senior Advisor, Technical Writer - SecurID**

As organizations across the globe transform to meet the rapidly evolving demands of the post-pandemic world, cybersecurity has become the bedrock of today’s digital economy. Nowhere is this more critical than in securing the identities of the employees, external users, and customers that drive the modern digital business. RSA SecurID is the most recognized and trusted brand in Identity Assurance with more than 12,000 customers, including 90% of the Fortune 500. For over 35 years, SecurID has pioneered many of the encryption, authentication and identity federation technologies that still power the Internet today. And now SecurID is transforming the industry yet again, paving the way for the future of digital Identity through next-generation SaaS-powered Identity Assurance and a frictionless, mobile-optimized experience for the modern workforce. If you are a self-motivated entrepreneur looking for a fast-paced challenge doing something that truly matters, come join our winning team!

**Responsibilities**:

- Write and edit a variety of content, including UI text, video, and HTML- and PDF-based product content for both end-user and administrator audiences.
- Work closely with the SecurID User Experience Design team to create content that helps our customers quickly and easily achieve their goals.
- Learn the product through hands-on experience (installing, configuring, and testing features).
- Work collaboratively with cross-functional agile teams, including engineering and product management.
- Seek customer input, advocate for the user, and always write with the user in mind.

**Required Skills**:

- Excellent writing and communication skills and ability to clearly express complex ideas and concepts.
- Knowledge of technical communication best practices
- Ability and desire to collaborate with others
- Strong knowledge of Madcap Flare, FrameMaker, Visio and other standard technical content development tools.
- Strong problem-solving, organizational and project leadership skills
- Minimum of 6 years of experience as a technical writer or UX writer in a dynamic, fast-paced agile environment.
- Previous experience in the cybersecurity domain is a plus.
- Bachelor’s degree and/or certificate of completion of a University program in Technical Writing or equivalent experience.

**EXPERIENCE**:

- Minimum of 6 years of experience in UX/technical writing.
- RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law._