452 Technical Support Manager jobs in Egypt

Company Description

At
OrchidaTax
, we recognize that our greatest asset is our people. Our dedicated team of professionals drives innovation in tax technology and compliance automation, helping us stay ahead in the industry. As a leading global provider of tax software solutions, particularly in electronic invoicing, we serve over 5,000 branches and have partnered with over 350 clients, including 150 multinational companies. We process over 75,000,000 e-invoices per month, continuously enhancing our offerings to embrace the latest trends and technologies. Our foundation in Saudi Arabia and Egypt serves as a springboard for our vision to become the foremost provider of electronic invoicing solutions in the Middle East.

Summary:

The
Technical Support Manager
leads the
technical support and implementation teams
to ensure clients receive timely, high-quality service and solutions. The role involves managing technical issue resolution, coordinating implementation processes, and maintaining customer satisfaction through structured service delivery.

Key Responsibilities:

·   Manage, coach, and develop the technical support and implementation teams.

·   Ensure all support and service requests are handled within SLAs.

·   Oversee system implementations, testing, and client acceptance processes.

·   Develop and maintain support documentation, SOPs, and knowledge databases.

·   Conduct root cause analyses and implement corrective actions to prevent recurrence.

·   Maintain high levels of customer satisfaction and act as an escalation point for complex issues.

·   Collaborate with product and development teams to resolve technical issues and improve product stability.

·   Monitor team KPIs and performance metrics to ensure continuous improvement.

·   Plan team capacity and resource allocation to meet service demands.

Qualifications:

·   Bachelor's degree in Computer Science or a related field (ITI graduates preferred).

· years of experience in technical support or software implementation.

·   At least 2 years in a managerial or supervisory role.

·   Strong technical knowledge of software systems and support processes.

·   Excellent leadership, communication, and customer-handling skills.

·   Ability to work under pressure and manage multiple priorities.

An exciting career opportunity with a leading global company in telecommunications and information technology

Rotational shifts last shift ends at 10 pm

2 Days off Rotational

Fully paid training

Net Salary range :11,000 to 14,000 (based on English level)

Requirements:

• Fluent English speakers

• Technical background

Location : Maadi

About the Role:

We are looking for motivated and detail-oriented professionals to join our team as
Remote Customer Service Representatives
. You'll handle customer inquiries primarily through WhatsApp, making sure every client gets a smooth and professional experience.

Responsibilities:

• Respond to customer inquiries via WhatsApp in a friendly and professional manner.
• Provide accurate information and resolve issues effectively.
• Maintain a positive attitude and deliver excellent customer service at all times.

Requirements:

• Previous experience in customer service is a plus.
• Strong command of the English language (written and spoken).
• Reliable internet connection and ability to work independently from home.
• Excellent communication and problem-solving skills.

Benefits:

• Fixed monthly salary (details shared during interview).
• great for
  students
• Gain valuable experience in customer service and remote work.
• Supportive and collaborative team environment.

please only apply after reading all the details this vacancy have overnight shifts so girls be sure that it's suitable

This is the 1st wave of this account so there is an opportunity for promotions

so what we need

_to be graduated

_to be good at English at least b1+

_to finish your military service

what we offer for you

_transportation

_10k (8k net_2k KPIs)

_social and medical insurance

_Rotational shifts

we're very interested to have you on board

Etisalat e& is hiring now #Customer_Support agents

REQUIREMENTS

• B2 in English
• Males & Females
• Salary : 13500 K
• Location: Maadi
• 2 days off
• Training fully paid
• Medical & Social insurance
• Males & females

Job Description

We are looking for Bilingual (Spanish & English) Customer Support & Back Office Specialists to join our dynamic team.

You will be responsible for assisting patients, caregivers, and healthcare professionals while ensuring smooth communication and accurate documentation.

⸻

Key Responsibilities

Home Care Account

• Act as a communication bridge between Spanish- and English-speaking patients and caregivers.

• Provide support via phone, chat, and back-office tasks.

Data Entry & Outbound Account

• Collect and validate information from nurses and doctors.

• Perform outbound calls and ensure accurate data entry.

⸻

Qualifications

• Fluency in Spanish and English (B2+).

• Strong communication and organizational skills.

• Previous experience in customer service or data entry (preferred, not mandatory).

• Ability to work full-time onsite in fixed shifts.

• Professional attitude with high attention to detail

Compensation & Benefits

• Total Package: 25,200 EGP

• 22,000 EGP net salary.

• 2,200 EGP transportation allowance.

• 1,000 EGP KPI bonus.

• Social & medical insurance (after 3 months).

• Fixed shifts + weekly days off.

Company Description

Sutherland is a global leader in Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics. We partner with world-class brands to deliver exceptional customer experiences and business process excellence. Powered by our foundation in Digital Engineering, we drive innovation, enable scalable transformation, and help businesses thrive in a rapidly changing market. Learn more at

.

Role Description

We are seeking
Customer Support Associates
to join our team in Cairo. This is a
full-time, on-site role
where you will be responsible for assisting customers, answering inquiries, and ensuring an excellent service experience. As a Customer Support Associate, you will interact with customers through various channels, resolve issues effectively, and uphold Sutherland's high standards of service delivery.

Qualifications

• Strong
  customer support
  and
  customer service
  skills
• Excellent communication and interpersonal abilities
• Problem-solving mindset with attention to detail
• Ability to work on-site in Cairo
• Previous experience in a customer service or support role is an advantage
• A bachelor's degree in any field is preferred, but not required

Spanish Customer Service Agent

Company Description

Octopus Outsourcing offers extraordinary business process outsourcing solutions in Alexandria, Egypt. Our innovative headquarters are home to a talented team dedicated to excellence and seamless communication. We continually seek growth and performance enhancements to stay ahead of industry trends.

Role Description

This is a full-time on-site role located in Alexandria. As a Customer Support representative, you will handle customer inquiries, troubleshoot issues, provide product information, and maintain accurate records of customer interactions. You will be responsible for ensuring a high level of customer satisfaction through effective communication and problem-solving.

Qualifications

• Strong communication and interpersonal skills
• Customer service experience and skills in handling customer inquiries
• Proficiency in using customer support software and tools
• Problem-solving and troubleshooting capabilities
• Ability to work in a team and independently as needed
• Excellent organizational and time-management skills
• Keen attention to detail and accuracy in record-keeping
• Fluency in multiple languages is a plus
• Bachelor's degree or equivalent experience in a relevant field

We are a Saudi Company looking for motivated and reliable Freelance Customer Support Representatives to join our team.

In this role, you will handle customer inquiries through phone, email, and social media, ensuring a positive customer experience.

If you're interested you can apply directly

Job Type: Full-time