70 Technical Support Leader jobs in Egypt

Customer Support Manager Opportunity Lead, Inspire, and Elevate Customer Experience

An exciting opportunity has opened for an experienced Customer Support Manager to guide a high-performing support team within a dynamic e-learning company dedicated to delivering exceptional customer satisfaction.

Position: Customer Support Manager
Department: Customer Support
Reports to: Web Division Manager
️ Time zone: From 3:00 to 11:00 AM PST

Within this role, leadership will be provided to a talented customer support team, ensuring every customer interaction reflects the company's mission to empower learners worldwide. A culture of excellence, continuous improvement, and customer-centric service will be fostered.

Key Responsibilities:

Team Leadership:
Guidance, mentorship, and development will be provided to the support team, encouraging professional growth and a positive work environment.

Support Strategy:
Customer support strategies will be developed and implemented to align with the company's mission and customer satisfaction goals.

Process Improvement:
Support processes will be assessed and refined for maximum efficiency and impact.

Issue Resolution:
Escalated customer concerns will be managed and resolved promptly, maintaining high standards of service.

Cross-Department Collaboration:
Collaboration will be maintained with Product, Sales, and Marketing teams to ensure customer feedback shapes products and services.

Customer Feedback & Reporting:
Customer feedback will be collected and analyzed to identify trends and drive improvements. Regular reports will be prepared on key support metrics and performance outcomes.

Ideal Background & Skills:

• Proven experience leading and managing customer support teams, preferably within the e-learning or technology sectors.
• Demonstrated success in improving support processes and elevating customer satisfaction.
• Strong proficiency in CRM systems and support tools.
• Exceptional communication and interpersonal skills, with the ability to engage with diverse stakeholders.
• A collaborative approach and proven ability to work cross-functionally.
• Analytical mindset with confidence in using data to drive decisions and improvements.

Impact of the Role:

By providing exceptional leadership and strategic direction, this position plays a vital role in strengthening customer loyalty, enhancing the user experience, and supporting the company's growth and reputation for excellence.

Candidates with a passion for delivering outstanding customer experiences and leading teams to success are encouraged to apply and contribute to an environment where customer care is always a top priority.

Job Description & Specification:
Providing a single point of contact (SPOC) to handle service inquiries, incidents, requests and events while ensuring relevant Service Level Agreements (SLAs) are being achieved and maintained within company, Head Office, Plant, existing and newly established distribution sites.

**Operational/Professional/Business**:

- Leads the development of strategies and roadmap and ensures its integration with the overall IT and its strategic plans.
- Assist in design and implement short
- and long-term plans to ensure Beyti infrastructure meets existing and future capacity and capability requirements.
- Maintain Hardware Asset Register detailing Beyti IT assets used by Beyti users, and identify, analyze, and manage associated information risks.
- Ensure that the IT Service Desk operates efficiently and effectively, providing technical support when necessary and responsible for IT Service Desk SLAs and dashboards.
- Provide regular verbal and written reports to IT Infrastructure manager on service levels, dashboards, planned maintenance, issues and data.
- Maintains accurate IT asset inventory and assist in acquisition, deployment, support, and retiring of IT assets based on established IT life cycle management.
- Languages:
- English : Excellent

**Job Details**:

- Country:
- EGYPT- City:
- Cairo- Job Type:
- Full Time- Industry:
- FMCG ,- Gender:
- Salary Negotiable:
- Yes- Experience:
- 7 - 10 YearsApply

**Why join us**

To continuously provide high quality processing GPS services to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA’s). The role of Financial Support Managers is to help Commercial Banking customers who may be experiencing financial difficulty. This role is a telephony role working on an inbound and out bound telephone line.

**The Opportunity**:
**Role Context;**
- Engaging with Customers/Stakeholders/Colleagues
- Working in a Dynamic Environment
- Working Responsibly
- Understanding the External Marketplace
- Customer centricity
- Managing Business Information

**What you’ll do**:
**Role Responsibilities**:

- This role is a telephony role and as a confident communicator on both in and outbound telephone calls, the role holder will need to use their skills to help customers who may be experiencing financial difficulties. The role holder will need to be a good listener with a strong understanding of the issues that businesses can face in their daily lives and especially during an economic downturn.
- Through engagement with the customer and overlaying Bank data the role holder will need to develop a deep understanding of the customer’s business and the issues that it faces.
- Applies acquired knowledge to provide advice and assistance to customers when identifying the appropriate customer-orientated solutions to help resolve the customer’s financial difficulties based on the customer’s situation and financial information
- The role holder will be assessing and utilising a variety of appropriate forbearance solutions and debt restructuring to assist our customers in resolving their financial difficulties.
- The role holder will be assisting customers who may be in financial difficulty with their COVID-19 government-backed lending such as Bounce Back Loans and managing the specific requirements of this scheme. They will also assist customers who may be in financial difficulty with their Small Business Banking Loans and other Government Lending scheme lending products.
- As required, assistance in timely implementation of internal and external audit points together with any issues raised by external regulators: completion of technical training that enhances system knowledge and proficiency, regular attendance at learning sessions and team meetings;
- Providing guidance and support to CMB colleagues to share knowledge and experience with employees within and outside of immediate team, promoting a collective culture to spread experience and best practice;
- Support the financial crime risk agenda
- The role holder will treat customers, at all times, fairly and with respect both personally and as an organisation

Requirements

**What you will need to succeed in the role**

**Skills**
- Fluent in English.
- Comfortable with a telephony role, both inbound and outbound
- Demonstration of a high level of resilience and the ability to persevere in challenging situations is essential to this role
- Be confident and be able to quickly establish rapport with our customers
- Excellent communication and negotiation skills, with the ability to consult with our customers to fully understand their needs
- A high level of self-motivation and positive attitude and to put our customers at the heart of everything we do
- Product knowledge of non-complex and complex commercial products such as Small Business Banking loans and Government Lending Scheme products including Bounce Back Loans and other Government backed lending schemes
- Influencing skills and ability to build positive working relationships with our customers, colleagues and stakeholders
- Truly understand the challenges and situations our customers face through asking questions and listening with empathy, understanding and appreciation of the issues people can face in their daily lives when in financial difficulty, working with them to deliver fair outcomes and creating a solution and payment plan that is affordable and suitable.
- Ability to gather, analyse and interpret comprehensive financial information including Cash Flow Forecasts, Profit and Loss Accounts, Balance Sheet Management, and/or customer requirements in order to provide solutions that are commercially viable and sustainable.
- Broad knowledge of the complexity of CMB customers including the differences between Sole Traders, Partnerships, Limited Companies and Guarantors and the different regulatory obligations when lending to these businesses e.g. CCA and CONC
- Ability to make business decisions with authority, even in times of ambiguity, considering the potential long term risks and implications
- Sound knowledge of policy, procedures and systems within own work area - including Browser Main Menu, Client Vision, Document Viewer, Excel, Word, Outlook
- The ability to solve practical problems, ask questions, and collect information to provide customer centric solutions taking ownership and accountability of decisions made.
- The skill to

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**Customer Experience**

The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.

**The team you will be a part of**

Global Sales Support (GSS) L&C Support team comprises a pool of legal, commercial and compliance professionals working to support Nokia’s Legal & Compliance function across various areas of responsibility. We aim to provide legal & commercial expertise to L&C across markets and functions, with a high standard of accountability and responsiveness. We enable L&C to maximize value and focus on its most complex and mission-critical work.

**What you will learn and contribute to**

As part of the team, you will:

- GSS Legal & Compliance Specialist will support and conduct due diligence on compliance risk assessments in the applicable domains and areas, following the Nokia Ethics and Compliance guidelines. When needed, the resource is also expected to handle tasks that may include contract review from a Compliance perspective, driving automation initiatives.
- Supporting as a critical resource in various Ethics & Compliance (E&C) global compliance programs
- Ensure effective implementation of the Third-Party Due Diligence (TPDD) process and train functions involved in the process as well as third parties completing the process as needed.
- Support compliance due diligence, approvals activities, risk assessments, reviews, and monitoring. (e.g., third-party screening, gifts/hospitality approvals; sponsorships & donations approvals), as needed by Ethics & Compliance
- Identify compliance matters that require follow-up or investigation. As appropriate, conduct or support investigations (in conjunction with the Ethics & Compliance Investigations team) or otherwise refer issues to the proper internal E&C stakeholders.
- Support & advise COE in case of Contractual/ Compliance issues.

**Your skills and experience**

You have:

- Capable of working using excellent knowledge of corporate policies and procedures, coupled with the ability to identify required improvements to established policies
- Ability to drive a culture of integrity, compliance & accountability in the organization through all employees within the allotted work.
- Experience in interpreting internal client/ stakeholder needs, assessing all requirements, and identifying solutions to nonstandard tasks/queries. Is aware of internal/external business issues & best practices in own discipline; applies them to own role.
- Great interpersonal skills and ability to pre-empt the requirement matrix of the stakeholders’ requirements and deliver with consistency in terms of quality and timeliness
- Understanding of policies, processes, tools and effectively communicate to the appropriate employees and or employee groups if applicable.
- Support & promote a robust open reporting culture, supporting different Ethics & Compliance programs being implemented from time to time.
- Monitor the installation and effectiveness of compliance controls and programs within the domain of GSS support including use of Compliance Control Frameworks reviews, risk assessment analysis, review of internal activities as guided by the key stakeholders viz., Ethics and Compliance
- Experience required: 10-15 yrs.
- Working experience minimum of 10 years in compliance, legal, or other relevant fields (finance, audit)
- At least 8 years of anti-bribery and corruption compliance or addressing compliance topics
- Education: Bachelor of Law, Business, Accounting, or other university degrees suitable for compliance
- Fluent in English, Arabic is desirable

It would be nice if you also had:

- Experience in antitrust, competition, data privacy, Anti-Money Laundering, or trade compliance is a plus
- Good networking ability and social skills, including the ability to handle internal and external contacts
- Excellent communication skills, both verbally and in writing
- Independent, goal-oriented, and systematic way of working. Willingness to learn and be sensitive to the dynamic nature of the business and stakeholder/ customer expectations.
- Ability to work as an individual contributor and as part of a team.
- Ability to implement initiatives to drive for excellence, handle pre

At **voco Cairo Arabella Plaza** , we're creating a dynamic new destination where financial expertise meets vibrant hospitality. As our **Finance & Business Support Manager** , you'll play a vital role in shaping the financial foundation of our exciting pre-opening phase, ensuring every number tells the story of our success.
Your expertise will ensure we open strong, operate smarter, and grow sustainably. From pre-opening budgets to post-launch performance analysis, you'll establish our financial infrastructure, implementing systems, controls, and processes that will drive long-term success. This is your opportunity to build from the ground up, implement best practices, and become a strategic partner to our leadership team.
**A little taste of your day-to-day**
**_Every day is different, but you'll mostly be:_**
+ Design and implement the hotel's financial framework during this exciting pre-opening phase.
+ Lead, train, and motivate the finance team to achieve hotel revenue goals. Ensure the team has the information, market data, tools, and equipment to successfully carry out job duties. Provide direction to hotel employees on how decision-making impacts profits.
+ Develop and manage the pre-opening and operational budgets, ensuring alignment with business plans and IHG financial standards.
+ Oversee daily financial operations, including accounts payable, accounts receivable, income audit, and cashiering.
+ Monitor cash flow, working capital, and liquidity to ensure smooth financial operations and funding of key activities.
+ Prepare and review monthly financial statements, P&L reports, and variance analysis for senior leadership and ownership.
+ Ensure compliance with local tax laws, financial regulations, and internal audit policies.
+ Supervise the implementation and accuracy of accounting software, PMS interfaces, and inventory systems.
+ Coordinate procurement approval workflows, vendor payments, and capital expenditure processes.
+ Manage payroll oversight and liaise with HR to ensure accurate and timely salary disbursements.
+ Serve as the key liaison for external auditors, banks, and financial institutions.
+ Identify cost-saving initiatives, monitor departmental spending, and support profitability improvements across departments.
+ Support the General Manager with financial modeling, business case development, and strategic planning.
+ Use financial analysis, data trends, and market information to anticipate needs, identify operating/financial issues, and recommend actions to maximize financial return.
+ Create the annual operating budget for the property and provide analytical support during budget reviews to identify cost-saving and productivity opportunities for department heads.
**What we need from you:**
+ Degree in Accounting, Finance, or related field; CPA/CMA is a plus.
+ 5+ years of financial management experience in hospitality.
+ Strong understanding of accounting principles, financial analysis, and internal controls.
+ Proficiency in financial software (e.g., SAP, Oracle, Sun, or similar ERP systems) and Microsoft Excel.
+ Strong communication skills and the ability to present financial data to non-financial personnel.
+ Strong analytical and leadership skills.
+ Solid knowledge of local financial regulations and tax codes.
**What you can expect from us:**
We give our people everything they need to succeed, from a competitive salary that rewards all their hard work to a wide range of benefits designed to help them live their best work life, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work, and through my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**Job Information**:
Industry
- Real EstateField
- InfrastuctureBudget
- EGP 13,000.00Field / Area
- Support ServicesJob Category
- Technical SupportWork Experience
- 1-3 yearsCity
- ZED ParkState/Province
- AI QahirahCountry
- EgyptZip/Postal Code
- 11311- Designing and implementing new network devices and/or improving the efficiency of current networks.
- Installing, configuring and supporting network equipment, including routers, proxy servers, switches, DNS, DHCP, WAN/LAN.
- Configuring Network/Security Devices to maximize network efficiency and security.
- Maximizing network performance through ongoing monitoring and troubleshooting.
- Arranging scheduled upgrades.
- Investigating faults in the network.
- Updating network equipment to the latest firmware releases.
- Reporting network status to key stakeholders.

**Requirements**:

- Bachelor's degree in Computer Science / Engineering is a must.
- 1-3 years of experience.
- CCNA/CCNP Certified.

**Job Information**:
Industry
- IT ServicesWork Experience
- 1-3 yearsCity
- New CairoState/Province
- AI QahirahCountry
- EgyptZip/Postal Code
- 11311- Diagnose and resolve technical issues related to laptops, computers, and mobile phones (Windows, MAC & iPhone)
- Setting up and configuring new laptops, desktops, and mobile phones
- Maintain record on ITSM tool and update time to time based on incidents and requests while adhering to SLA
- Ensure all logs for equipment are maintained
- Perform basic administrative support duties as required to meet specific operational objectives
- Perform miscellaneous job-related duties as assigned by the IT Supervisor

**Requirements**:

- Years of exp. - 1-3 years
- MCSE knowledge preferred
- ITIL knowledge preferred
- Customer support skills

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos customers with Incident Management Services
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customer and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Monitor ATM networks
+ Determine priority based on problem information and documented guidelines; Provide accurate solutions to user problems
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, when required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Participate in team projects that enhance the quality or efficiency of the Service desk
+ Work with other Support Specialists in order to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs; participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Requires rotation in work hours involving weekend, holiday or extended hours
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented. Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
#LI-RM1
#Li-Hybrid
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Required Skills:**
+ Bachelor's degree.
+ Excellent command in spoken and written English.
+ Have professional experience of working on windows applications / Microsoft Office /Internet.
**Job Responsibilities:**
+ Acting as single point of contact for NCR Financial customers with Incident Management Services; Accountable for continuously receiving and handling high volumes of customer calls.
+ Responsible for service requests from customer and ensure timely and satisfactory resolution of problems; Generates daily and weekly incident reports; Reviews incident history to determine recurring faults.
+ Monitoring ATM networks for NCR's ATM monitoring customers.
+ Determining priority based on problem information and documented guidelines; Providing accurate and creative solutions to user problems of moderate nature to maximize user productivity; Using tools to remotely access customer equipment to diagnose and resolve customer problem.
+ Recording information into the HDS (Help Desk Solution) system; Document, verify and make appropriate corrections to the incident record and customer profile ensure thorough documentation of problem description and all subsequent activity; Updates work orders and provides status information.
+ Escalating customer problems both internally and externally, when required, according to defined escalation paths.
+ Enhancing and developing quality support methods and communication skills through coaching, feedback, and other developmental approaches.
+ Researching, resolving, and responding to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with current standards.
+ Acquiring and maintaining current knowledge of relevant product offerings and support policies; Assist in special product-related issues as needed.
+ Participating in team projects that enhance the quality or efficiency of help desk service, Guide team in effective planning.
+ Responsible for overall IM system implementation and management.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.