165 Technical Staff jobs in Egypt
Manager, Customer Technical Services
Mastercard
Posted today
Job Viewed
Job Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Job Title
Manager, Customer Technical Services
Overview
- Provides service support for businesses (B2B) that have product and service agreements with Mastercard
- Responsible for overall satisfaction and retention of these business customers through knowledge of their core business and products
- Builds long-term customer relationships and ensures timely response and resolution of issues
**Responsibilities**:
- Elevates customer experience by managing day-to-day customer support services across all service support programs for customers and strategic partners that have product and service agreements with Mastercard
- Contributes to the development and maintenance of customer relationships to ensure satisfaction and retention of current customers
- Partners with business partners to manage internal development and implementation of any new product or enhancement ensuring that customer 'voice' is taken into account
- Leverages technical expertise and high level understanding of Mastercard products/services to guide teams on resolution efforts
- Addresses and resolves complex customer issues escalated to customer service team
- Drives team performance to deliver against established Key Performance Indicators and reduce inefficiencies in customer service delivery
- Assists with process improvement efforts and initiatives associated with optimization of resources and customer service delivery
- May perform financial analysis, planning, forecasting, and budget tracking
- Manages a team, conducts goal setting and performance appraisal processes, mentors and coaches team members
Experiences
- Demonstrated success in leading day-to-day customer support operations and activities
- Demonstrated success eliminating inefficiencies and driving team performance against established Key Performance Indicators
- Experience implementing new products or product enhancements with the Voice of the Customer as a priority
COVID-19 Considerations
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Job Title
Manager, Customer Technical Services
Overview
- Provides service support for businesses (B2B) that have product and service agreements with Mastercard
- Responsible for overall satisfaction and retention of these business customers through knowledge of their core business and products
- Builds long-term customer relationships and ensures timely response and resolution of issues
**Responsibilities**:
- Elevates customer experience by managing day-to-day customer support services across all service support programs for customers and strategic partners that have product and service agreements with Mastercard
- Contributes to the development and maintenance of customer relationships to ensure satisfaction and retention of current customers
- Partners with business partners to manage internal development and implementation of any new product or enhancement ensuring that customer 'voice' is taken into account
- Leverages technical expertise and high level understanding of Mastercard products/services to guide teams on resolution efforts
- Addresses and resolves complex customer issues escalated to customer service team
- Drives team performance to deliver against established Key Performance Indicators and reduce inefficiencies in customer service delivery
- Assists with process improvement efforts and initiatives associated with optimization of resources and customer service delivery
- May perform financial analysis, planning, forecasting, and budget tracking
- Manages a team, conducts goal setting and performance appraisal processes, mentors and coaches team members
Experiences
- Demonstrated success in leading day-to-day customer support operations and activities
- Demonstrated success eliminating inefficiencies and driving team performance against established Key Performance Indicators
- Experience implementing new products or product enhancements with the Voice of the Customer as a priority
COVID-19 Considerations
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
This advertiser has chosen not to accept applicants from your region.
0
Senior Technical Managed Services Engineer
Infobip Ltd
Posted today
Job Viewed
Job Description
This position can be done on-site, in hybrid or fully remote within the country of employment.At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Role and responsibilities:
- The individual should have the excellent problem solving and troubleshooting skills as well as the ability to work in an independent way. Excellent people, presentation and communication skills are essential requirements.
- Maintenance of live systems adhering to structured Service Level Agreements (SLAs).
- Provide an excellent and consistent customer service experience to our clients.
- Collect and analyse data from Live Messaging Nodes to determine optimal performance and trends.
- Generation & validation of customer facing reports.
- Utilize and manage bug tracking ticketing system (Jira/Bugzilla) to prioritize work.
- Live systems performance monitoring and product support.
- Troubleshooting of pre and post deployed systems.
- Participation in 24*7 support rota.
- Daily interaction with customers, internal engineering and analytics teams.
Required Qualifications:
- Degree in Computer Science/ IT or equivalent.
- Minimum of 2 years operations/support experience preferably in Telecoms/IT.
- UNIX Proficient (Redhat-Linux).
- Scripting experience; Shell, Perl, Python an advantage.
- SQL/ELK/RDBMS knowledge (MySQL) or similar. DB data extraction skills an advantage.
- Protocol knowledge of SS7/Diameter/SMPP an advantage.
- Previous customer support / troubleshooting experience an advantage.
- Knowledge of Wireshark or other packet capture analysis tools.
- Previous Billing knowledge/experience an advantage.
- Networking (IP) experience/concepts (routing tables/bonding/configuring IP switches).
- ITIL certification an advantage.
- Telecoms knowledge of GSM, SMSC, MAP an advantage.
- Ability to understand and resolve or escalate issues quickly.
- Excellent analytical & team working skills.
- Strong listening and problem solving skills, with close attention to detail.
- Ability to multi-task and prioritize workloads, strong time-management skills.
- Clear, articulate and concise verbal and written communication.
- Self-starter with the ability to work independently in a pressurized environment.
- Experience in Service Management highly desirable.
- Ability to travel to customer sites globally.
Why our employees choose us (and stay)?
- Awesome clients - We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. You can look forward to working with the likes of Viber, Zendesk, O2 andSeriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!
- Opportunity knocks. Often. - Being a part of a growing company in a growing industry - we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
- Learn as you grow - Starting from the Academy as an onboarding program, to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.
- Connect globally - Work with people from different countries, participate in the biggest IT and Telecom events.
- Compensation - Competitive salary, health benefits, covered travel expenses, kitchen stocked with the usual suspects. Talk about a balanced lifestyle!
- Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer._
- All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity._
Role and responsibilities:
- The individual should have the excellent problem solving and troubleshooting skills as well as the ability to work in an independent way. Excellent people, presentation and communication skills are essential requirements.
- Maintenance of live systems adhering to structured Service Level Agreements (SLAs).
- Provide an excellent and consistent customer service experience to our clients.
- Collect and analyse data from Live Messaging Nodes to determine optimal performance and trends.
- Generation & validation of customer facing reports.
- Utilize and manage bug tracking ticketing system (Jira/Bugzilla) to prioritize work.
- Live systems performance monitoring and product support.
- Troubleshooting of pre and post deployed systems.
- Participation in 24*7 support rota.
- Daily interaction with customers, internal engineering and analytics teams.
Required Qualifications:
- Degree in Computer Science/ IT or equivalent.
- Minimum of 2 years operations/support experience preferably in Telecoms/IT.
- UNIX Proficient (Redhat-Linux).
- Scripting experience; Shell, Perl, Python an advantage.
- SQL/ELK/RDBMS knowledge (MySQL) or similar. DB data extraction skills an advantage.
- Protocol knowledge of SS7/Diameter/SMPP an advantage.
- Previous customer support / troubleshooting experience an advantage.
- Knowledge of Wireshark or other packet capture analysis tools.
- Previous Billing knowledge/experience an advantage.
- Networking (IP) experience/concepts (routing tables/bonding/configuring IP switches).
- ITIL certification an advantage.
- Telecoms knowledge of GSM, SMSC, MAP an advantage.
- Ability to understand and resolve or escalate issues quickly.
- Excellent analytical & team working skills.
- Strong listening and problem solving skills, with close attention to detail.
- Ability to multi-task and prioritize workloads, strong time-management skills.
- Clear, articulate and concise verbal and written communication.
- Self-starter with the ability to work independently in a pressurized environment.
- Experience in Service Management highly desirable.
- Ability to travel to customer sites globally.
Why our employees choose us (and stay)?
- Awesome clients - We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. You can look forward to working with the likes of Viber, Zendesk, O2 andSeriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!
- Opportunity knocks. Often. - Being a part of a growing company in a growing industry - we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
- Learn as you grow - Starting from the Academy as an onboarding program, to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.
- Connect globally - Work with people from different countries, participate in the biggest IT and Telecom events.
- Compensation - Competitive salary, health benefits, covered travel expenses, kitchen stocked with the usual suspects. Talk about a balanced lifestyle!
- Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer._
- All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity._
This advertiser has chosen not to accept applicants from your region.
1
Technical Support
Teleperformance
Posted today
Job Viewed
Job Description
**Salary**:
- 15000 l.E
**Requirements**:
- Fluency in English is A Must.
**Benefits**:
- Morning Shift.
- Location New Cairo.
- Transportation provided.
- Medical & Social insurance.
- Gym Access.
- Learning and Development courses.
- career path.
**Role Description**
**Qualifications**
- Customer Support, Customer Service, and Phone Etiquette skills
- Experience in maintaining high levels of customer satisfaction
- Ability to handle customer inquiries and resolve issues effectively
- Strong communication and interpersonal skills
- Attention to detail and problem-solving abilities
- Experience in the customer service industry is a plus
- Fluency in English and Arabic is required
- High school diploma or equivalent
Industry
- Outsourcing and Offshoring Consulting
Employment Type
Full-time
**Job Types**: Full-time, Permanent
Pay: E£15,000.00 per month
- 15000 l.E
**Requirements**:
- Fluency in English is A Must.
**Benefits**:
- Morning Shift.
- Location New Cairo.
- Transportation provided.
- Medical & Social insurance.
- Gym Access.
- Learning and Development courses.
- career path.
**Role Description**
**Qualifications**
- Customer Support, Customer Service, and Phone Etiquette skills
- Experience in maintaining high levels of customer satisfaction
- Ability to handle customer inquiries and resolve issues effectively
- Strong communication and interpersonal skills
- Attention to detail and problem-solving abilities
- Experience in the customer service industry is a plus
- Fluency in English and Arabic is required
- High school diploma or equivalent
Industry
- Outsourcing and Offshoring Consulting
Employment Type
Full-time
**Job Types**: Full-time, Permanent
Pay: E£15,000.00 per month
This advertiser has chosen not to accept applicants from your region.
2
Technical Consultant
MigrationIT
Posted today
Job Viewed
Job Description
**Job Information**:
Industry
- BankingWork Experience
- 5+ yearsCity
- New CairoState/Province
- AI QahirahCountry
- EgyptZip/Postal Code
- 11311- Participate in Dynamics 365 implementations throughout all project stages including analysis, installations, design, deployment, CI/CD, development, test, maintenance and operation
- all project stages, effectively leading the technical design of the solutions that meets- clients' requirements- Provide the technical design documentation for any additional feature functions,
- integration or data migration requirements- Dynamics 365 coding and development
- Help to identify and drive ERP business development opportunities. Present tailored demonstrations of the latest technology solutions
- Technical consultants work on Plugins, Custom Workflows, Xrm Tooling, Client APIs, HTML Web Resources, etc.
- Technical consultants must have high-grade programming knowledge to customize the UI from the backend.
- Responsible for coding, unit testing, and creating supporting documentation for Microsoft Dynamics based Solutions.
- Gains understanding of customer’s needs and collaborates with other consultants and support teams to
- complete design and testing documentation. Provides technical input in creating functional specifications when customizations or extensions to Microsoft Dynamics solutions are needed.- Responsible for driving the effort to migrate the customers’ data sources into Microsoft’s sources, ensuring proper alignment of data models. Offers support on Microsoft tools for migration and integration.
- Maybe tasked with additional development tasks such as: developing data migration procedures to integrate Microsoft Dynamics Solutions to legacy systems.
- Provides support and expertise in development technologies and environments.
- Tests modifications for the validity of results, accuracy, reliability, and conformance to established standards.
- Has awareness of the prescribed Microsoft Dynamics implementation methodology; understands how the development and related testing activities fit into the overall customer engagement lifecycle.
**Requirements**:
- Experience Needed from 5 to 10 Years
- Minimum 5 years of development experience Consulting on Microsoft Dynamics 365 on
- premise- Very Good experience preparing and guiding and implementing best practices related to the infrastructure and hardware requirements
- Experience working with X+ coding, SSRS Reporting, Performance management and integration.
- Experience implementing large scale Dynamics 365 project is a definite asset
- Experience implementing and/or integration with Dynamics 365 CRM would be an asset
- Banking industry experience would be an asset
- Experience in customizations, JavaScript, C#,.NET, HTML, SQL Server, SSRS including plugins, scripting and form creation
- Experience with CRM API, REST/ODATA and SOAP endpoints
- Strong written communications especially related to articulating technical specifications
- Strong understanding of and ability to configure security groups, roles and teams
- Comfortable using Visual Studio, TFS/VSTS, source control, CRM SDK Desired Skills
- Knowledge of the O365 platform as it pertains to feature sets that integrate with Dynamics CRM solutions including SharePoint and OneDrive/OneNote
- Familiarity with Data Export Service and Azure SQL
- SSIS or other ETL technologies
- Experience working with consulting services industry or salesforce automation/project service automation solutions
- Strong written communications especially related to articulating technical specifications
- Experience in customizations, JavaScript, C#,.NET, HTML, SQL Server, SSRS including plugins, scripting, and form creation
- Experience with CRM API, REST/ODATA and SOAP endpoints
- Strong understanding of and ability to configure security groups, roles and teams
- Comfortable using Visual Studio, TFS/VSTS, source control, CRM SDK
- Knowledge of the O365 platform as it pertains to feature sets that integrate with Dynamics CRM solutions including SharePoint and OneDrive/OneNote
- Familiarity with Data Export Service and Azure SQL
- SSIS or other ETL technologies
- Experience working with consulting services industry or salesforce automation/project service automation solutions.
Industry
- BankingWork Experience
- 5+ yearsCity
- New CairoState/Province
- AI QahirahCountry
- EgyptZip/Postal Code
- 11311- Participate in Dynamics 365 implementations throughout all project stages including analysis, installations, design, deployment, CI/CD, development, test, maintenance and operation
- all project stages, effectively leading the technical design of the solutions that meets- clients' requirements- Provide the technical design documentation for any additional feature functions,
- integration or data migration requirements- Dynamics 365 coding and development
- Help to identify and drive ERP business development opportunities. Present tailored demonstrations of the latest technology solutions
- Technical consultants work on Plugins, Custom Workflows, Xrm Tooling, Client APIs, HTML Web Resources, etc.
- Technical consultants must have high-grade programming knowledge to customize the UI from the backend.
- Responsible for coding, unit testing, and creating supporting documentation for Microsoft Dynamics based Solutions.
- Gains understanding of customer’s needs and collaborates with other consultants and support teams to
- complete design and testing documentation. Provides technical input in creating functional specifications when customizations or extensions to Microsoft Dynamics solutions are needed.- Responsible for driving the effort to migrate the customers’ data sources into Microsoft’s sources, ensuring proper alignment of data models. Offers support on Microsoft tools for migration and integration.
- Maybe tasked with additional development tasks such as: developing data migration procedures to integrate Microsoft Dynamics Solutions to legacy systems.
- Provides support and expertise in development technologies and environments.
- Tests modifications for the validity of results, accuracy, reliability, and conformance to established standards.
- Has awareness of the prescribed Microsoft Dynamics implementation methodology; understands how the development and related testing activities fit into the overall customer engagement lifecycle.
**Requirements**:
- Experience Needed from 5 to 10 Years
- Minimum 5 years of development experience Consulting on Microsoft Dynamics 365 on
- premise- Very Good experience preparing and guiding and implementing best practices related to the infrastructure and hardware requirements
- Experience working with X+ coding, SSRS Reporting, Performance management and integration.
- Experience implementing large scale Dynamics 365 project is a definite asset
- Experience implementing and/or integration with Dynamics 365 CRM would be an asset
- Banking industry experience would be an asset
- Experience in customizations, JavaScript, C#,.NET, HTML, SQL Server, SSRS including plugins, scripting and form creation
- Experience with CRM API, REST/ODATA and SOAP endpoints
- Strong written communications especially related to articulating technical specifications
- Strong understanding of and ability to configure security groups, roles and teams
- Comfortable using Visual Studio, TFS/VSTS, source control, CRM SDK Desired Skills
- Knowledge of the O365 platform as it pertains to feature sets that integrate with Dynamics CRM solutions including SharePoint and OneDrive/OneNote
- Familiarity with Data Export Service and Azure SQL
- SSIS or other ETL technologies
- Experience working with consulting services industry or salesforce automation/project service automation solutions
- Strong written communications especially related to articulating technical specifications
- Experience in customizations, JavaScript, C#,.NET, HTML, SQL Server, SSRS including plugins, scripting, and form creation
- Experience with CRM API, REST/ODATA and SOAP endpoints
- Strong understanding of and ability to configure security groups, roles and teams
- Comfortable using Visual Studio, TFS/VSTS, source control, CRM SDK
- Knowledge of the O365 platform as it pertains to feature sets that integrate with Dynamics CRM solutions including SharePoint and OneDrive/OneNote
- Familiarity with Data Export Service and Azure SQL
- SSIS or other ETL technologies
- Experience working with consulting services industry or salesforce automation/project service automation solutions.
This advertiser has chosen not to accept applicants from your region.
3
Technical Consultant
MigrationIT
Posted today
Job Viewed
Job Description
**Job Information**:
Industry
- BankingWork Experience
- 5+ yearsCity
- New CairoState/Province
- AI QahirahCountry
- EgyptZip/Postal Code
- 11311- Participate in Dynamics 365 implementations throughout all project stages including analysis, installations, design, deployment, CI/CD, development, test, maintenance and operation
- all project stages, effectively leading the technical design of the solutions that meets- clients' requirements- Provide the technical design documentation for any additional feature functions,
- integration or data migration requirements- Dynamics 365 coding and development
- Help to identify and drive ERP business development opportunities. Present tailored demonstrations of the latest technology solutions
- Technical consultants work on Plugins, Custom Workflows, Xrm Tooling, Client APIs, HTML Web Resources, etc.
- Technical consultants must have high-grade programming knowledge to customize the UI from the backend.
- Responsible for coding, unit testing, and creating supporting documentation for Microsoft Dynamics based Solutions.
- Gains understanding of customer’s needs and collaborates with other consultants and support teams to
- complete design and testing documentation. Provides technical input in creating functional specifications when customizations or extensions to Microsoft Dynamics solutions are needed.- Responsible for driving the effort to migrate the customers’ data sources into Microsoft’s sources, ensuring proper alignment of data models. Offers support on Microsoft tools for migration and integration.
- Maybe tasked with additional development tasks such as: developing data migration procedures to integrate Microsoft Dynamics Solutions to legacy systems.
- Provides support and expertise in development technologies and environments.
- Tests modifications for the validity of results, accuracy, reliability, and conformance to established standards.
- Has awareness of the prescribed Microsoft Dynamics implementation methodology; understands how the development and related testing activities fit into the overall customer engagement lifecycle.
**Requirements**:
- Experience Needed from 5 to 10 Years
- Minimum 5 years of development experience Consulting on Microsoft Dynamics 365 on
- premise- Very Good experience preparing and guiding and implementing best practices related to the infrastructure and hardware requirements
- Experience working with X+ coding, SSRS Reporting, Performance management and integration.
- Experience implementing large scale Dynamics 365 project is a definite asset
- Experience implementing and/or integration with Dynamics 365 CRM would be an asset
- Banking industry experience would be an asset
- Experience in customizations, JavaScript, C#,.NET, HTML, SQL Server, SSRS including plugins, scripting and form creation
- Experience with CRM API, REST/ODATA and SOAP endpoints
- Strong written communications especially related to articulating technical specifications
- Strong understanding of and ability to configure security groups, roles and teams
- Comfortable using Visual Studio, TFS/VSTS, source control, CRM SDK Desired Skills
- Knowledge of the O365 platform as it pertains to feature sets that integrate with Dynamics CRM solutions including SharePoint and OneDrive/OneNote
- Familiarity with Data Export Service and Azure SQL
- SSIS or other ETL technologies
- Experience working with consulting services industry or salesforce automation/project service automation solutions
- Strong written communications especially related to articulating technical specifications
- Experience in customizations, JavaScript, C#,.NET, HTML, SQL Server, SSRS including plugins, scripting, and form creation
- Experience with CRM API, REST/ODATA and SOAP endpoints
- Strong understanding of and ability to configure security groups, roles and teams
- Comfortable using Visual Studio, TFS/VSTS, source control, CRM SDK
- Knowledge of the O365 platform as it pertains to feature sets that integrate with Dynamics CRM solutions including SharePoint and OneDrive/OneNote
- Familiarity with Data Export Service and Azure SQL
- SSIS or other ETL technologies
- Experience working with consulting services industry or salesforce automation/project service automation solutions.
Industry
- BankingWork Experience
- 5+ yearsCity
- New CairoState/Province
- AI QahirahCountry
- EgyptZip/Postal Code
- 11311- Participate in Dynamics 365 implementations throughout all project stages including analysis, installations, design, deployment, CI/CD, development, test, maintenance and operation
- all project stages, effectively leading the technical design of the solutions that meets- clients' requirements- Provide the technical design documentation for any additional feature functions,
- integration or data migration requirements- Dynamics 365 coding and development
- Help to identify and drive ERP business development opportunities. Present tailored demonstrations of the latest technology solutions
- Technical consultants work on Plugins, Custom Workflows, Xrm Tooling, Client APIs, HTML Web Resources, etc.
- Technical consultants must have high-grade programming knowledge to customize the UI from the backend.
- Responsible for coding, unit testing, and creating supporting documentation for Microsoft Dynamics based Solutions.
- Gains understanding of customer’s needs and collaborates with other consultants and support teams to
- complete design and testing documentation. Provides technical input in creating functional specifications when customizations or extensions to Microsoft Dynamics solutions are needed.- Responsible for driving the effort to migrate the customers’ data sources into Microsoft’s sources, ensuring proper alignment of data models. Offers support on Microsoft tools for migration and integration.
- Maybe tasked with additional development tasks such as: developing data migration procedures to integrate Microsoft Dynamics Solutions to legacy systems.
- Provides support and expertise in development technologies and environments.
- Tests modifications for the validity of results, accuracy, reliability, and conformance to established standards.
- Has awareness of the prescribed Microsoft Dynamics implementation methodology; understands how the development and related testing activities fit into the overall customer engagement lifecycle.
**Requirements**:
- Experience Needed from 5 to 10 Years
- Minimum 5 years of development experience Consulting on Microsoft Dynamics 365 on
- premise- Very Good experience preparing and guiding and implementing best practices related to the infrastructure and hardware requirements
- Experience working with X+ coding, SSRS Reporting, Performance management and integration.
- Experience implementing large scale Dynamics 365 project is a definite asset
- Experience implementing and/or integration with Dynamics 365 CRM would be an asset
- Banking industry experience would be an asset
- Experience in customizations, JavaScript, C#,.NET, HTML, SQL Server, SSRS including plugins, scripting and form creation
- Experience with CRM API, REST/ODATA and SOAP endpoints
- Strong written communications especially related to articulating technical specifications
- Strong understanding of and ability to configure security groups, roles and teams
- Comfortable using Visual Studio, TFS/VSTS, source control, CRM SDK Desired Skills
- Knowledge of the O365 platform as it pertains to feature sets that integrate with Dynamics CRM solutions including SharePoint and OneDrive/OneNote
- Familiarity with Data Export Service and Azure SQL
- SSIS or other ETL technologies
- Experience working with consulting services industry or salesforce automation/project service automation solutions
- Strong written communications especially related to articulating technical specifications
- Experience in customizations, JavaScript, C#,.NET, HTML, SQL Server, SSRS including plugins, scripting, and form creation
- Experience with CRM API, REST/ODATA and SOAP endpoints
- Strong understanding of and ability to configure security groups, roles and teams
- Comfortable using Visual Studio, TFS/VSTS, source control, CRM SDK
- Knowledge of the O365 platform as it pertains to feature sets that integrate with Dynamics CRM solutions including SharePoint and OneDrive/OneNote
- Familiarity with Data Export Service and Azure SQL
- SSIS or other ETL technologies
- Experience working with consulting services industry or salesforce automation/project service automation solutions.
This advertiser has chosen not to accept applicants from your region.
4
Technical Officer
United Nations Development Programme (Egypt)
Posted today
Job Viewed
Job Description
**Terms of Reference (TOR)**
**Project Title**:Strengthening the Institutional and Human Resources Capacities of the Ministry of Social
Solidarity
**Job Title**:Technical Officer
**Implementing Partner**: Ministry of Social Solidarity
**Duration**: 1 year
**Project Background**
Egypt’s 2014 Constitution recognizes social protection and social justice as a right for citizens and
dedicated one pillar of the national Sustainable Development Strategy (SDS) - Egypt Vision
specifically to social justice (fifth pillar), with specific reference to Sustainable Development Goals (SDGs)
1, 2, and 5.
The Ministry of Social Solidarity (MoSS) is the mandated government body responsible for providing social
safety networks for Egypt's most vulnerable citizens. MoSS’ main vision goals aims in creating a social
safety net for citizens by supporting and protecting poor families, caring for low-income people, raising
their standard of living and improving the level of services provided to them, in addition to MoSS’ three
main strategic policies: Social Protection, Social Care, and Social Development.
The project “Strengthening the Institutional and Human Resources Capacities of the Ministry of Social
Solidarity” is implemented by Ministry of Social Solidarity and supported by the United Nations
Development Program (UNDP) and funded by the European Union (EU) Delegation and the Government
of UK.
The overall objective of the project is to support MoSS on Egypt’s Social protection response for COVID
- 19, as part of the EU’s COVID-19 response funding. The suggested outputs are responsive to the priority
areas of interventions identified by MOSS.
This will be achieved through working on two interlinked tiers of the COVID-19 outbreak’s response to
reduce the implications on the vulnerable groups. The first tier is concerned with prevention of infection
of new people to flatten the curve of mounting cases and the second tier will work on addressing the
socioeconomic consequences of COVID-19.
The project will work on four outputs including:
Output 1: Enhanced awareness of Takaful and Karama beneficiaries on COVID-19 through supporting
MoSS in adapting and expanding existing Waai programme advocacy and awareness tools
Output 2: Enhanced institutional capacity of MoSS through digitalization of systems to better support
beneficiaries respond to Covid
- Output 3: Improved socio-economic status of vulnerable groups amid Covid
- Output 4: Support 168 Elderly Care Institutions and 7 Homeless Shelters for the Elderly managed by MoSS
and dedicate information and support to PWD to decrease the risk of infection by Covid-19 to vulnerable
groups.
In the same vein the project will further support MoSS, through the funding of the Government of UK, by
creating a social safety net for citizens by supporting and protecting poor families, caring for low-income
people, raising their standard of living and improving the level of services provided to them, linking to
MoSS’ three main strategic policies: Social Protection, Social Care, and Social Development.
The abovementioned will be attained through the following outputs:
1.Enhancing gender equality: Develop and mainstream a comprehensive social protection awareness
curriculum entitled ‘Waai’ focusing on women empowerment and family protection to expand and be
mainstreamed in MoSS programmes, including Takaful and Karama Cash Transfer Programme.
2.Building MoSS capacity and civil society service delivery: Enhance the structures of MoSS services
through improved accountability and governance systems, quality checks of services, and improved
reporting at MoSS departments levels and responsive mechanisms for social care and other services
provided by MoSS.
3.Improving the availability of research evidence: Strengthen Monitoring and Evaluation (M&E) systems
and line it with the National Center for Social and Criminological Research (NCSCR) under MoSS, in
order to serve the agenda of the Ministry to implement ad hoc studies supporting national projects
implemented by MoSS.
**Duties and responsibilities**:
Under the full supervision of the Project Manager, the Technical officer will be responsible for operational
project management in accordance with the project document and the UNDP guidelines and procedures
for nationally executed projects, including:
- Support the Project Manager in overall general coordination, evaluation, management and
supervision of project implementation;
- Ensure timely preparation of training programmes designed for stakeholder’s, with respect to
project review cycle;
- Ensure timely preparation and submission of inception report, project annual work plans,
progress reports, etc.;
- Ensure timely preparation of the ToRs for national and international consultants, follow up
implementation and report progress to the Project Manager;
- Ensure timely preparation and submission of required reports in the UNDP
**Project Title**:Strengthening the Institutional and Human Resources Capacities of the Ministry of Social
Solidarity
**Job Title**:Technical Officer
**Implementing Partner**: Ministry of Social Solidarity
**Duration**: 1 year
**Project Background**
Egypt’s 2014 Constitution recognizes social protection and social justice as a right for citizens and
dedicated one pillar of the national Sustainable Development Strategy (SDS) - Egypt Vision
specifically to social justice (fifth pillar), with specific reference to Sustainable Development Goals (SDGs)
1, 2, and 5.
The Ministry of Social Solidarity (MoSS) is the mandated government body responsible for providing social
safety networks for Egypt's most vulnerable citizens. MoSS’ main vision goals aims in creating a social
safety net for citizens by supporting and protecting poor families, caring for low-income people, raising
their standard of living and improving the level of services provided to them, in addition to MoSS’ three
main strategic policies: Social Protection, Social Care, and Social Development.
The project “Strengthening the Institutional and Human Resources Capacities of the Ministry of Social
Solidarity” is implemented by Ministry of Social Solidarity and supported by the United Nations
Development Program (UNDP) and funded by the European Union (EU) Delegation and the Government
of UK.
The overall objective of the project is to support MoSS on Egypt’s Social protection response for COVID
- 19, as part of the EU’s COVID-19 response funding. The suggested outputs are responsive to the priority
areas of interventions identified by MOSS.
This will be achieved through working on two interlinked tiers of the COVID-19 outbreak’s response to
reduce the implications on the vulnerable groups. The first tier is concerned with prevention of infection
of new people to flatten the curve of mounting cases and the second tier will work on addressing the
socioeconomic consequences of COVID-19.
The project will work on four outputs including:
Output 1: Enhanced awareness of Takaful and Karama beneficiaries on COVID-19 through supporting
MoSS in adapting and expanding existing Waai programme advocacy and awareness tools
Output 2: Enhanced institutional capacity of MoSS through digitalization of systems to better support
beneficiaries respond to Covid
- Output 3: Improved socio-economic status of vulnerable groups amid Covid
- Output 4: Support 168 Elderly Care Institutions and 7 Homeless Shelters for the Elderly managed by MoSS
and dedicate information and support to PWD to decrease the risk of infection by Covid-19 to vulnerable
groups.
In the same vein the project will further support MoSS, through the funding of the Government of UK, by
creating a social safety net for citizens by supporting and protecting poor families, caring for low-income
people, raising their standard of living and improving the level of services provided to them, linking to
MoSS’ three main strategic policies: Social Protection, Social Care, and Social Development.
The abovementioned will be attained through the following outputs:
1.Enhancing gender equality: Develop and mainstream a comprehensive social protection awareness
curriculum entitled ‘Waai’ focusing on women empowerment and family protection to expand and be
mainstreamed in MoSS programmes, including Takaful and Karama Cash Transfer Programme.
2.Building MoSS capacity and civil society service delivery: Enhance the structures of MoSS services
through improved accountability and governance systems, quality checks of services, and improved
reporting at MoSS departments levels and responsive mechanisms for social care and other services
provided by MoSS.
3.Improving the availability of research evidence: Strengthen Monitoring and Evaluation (M&E) systems
and line it with the National Center for Social and Criminological Research (NCSCR) under MoSS, in
order to serve the agenda of the Ministry to implement ad hoc studies supporting national projects
implemented by MoSS.
**Duties and responsibilities**:
Under the full supervision of the Project Manager, the Technical officer will be responsible for operational
project management in accordance with the project document and the UNDP guidelines and procedures
for nationally executed projects, including:
- Support the Project Manager in overall general coordination, evaluation, management and
supervision of project implementation;
- Ensure timely preparation of training programmes designed for stakeholder’s, with respect to
project review cycle;
- Ensure timely preparation and submission of inception report, project annual work plans,
progress reports, etc.;
- Ensure timely preparation of the ToRs for national and international consultants, follow up
implementation and report progress to the Project Manager;
- Ensure timely preparation and submission of required reports in the UNDP
This advertiser has chosen not to accept applicants from your region.
5
Technical Recruiter
Envision Employment Solutions
Posted today
Job Viewed
Job Description
**Ready and hungry for a new adventure? You are definitely in the right place!
We at
**Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale!
- Our partners offer awesome work environment, competitive salaries, full benefits, and many others perks.**Our Hiring Process**:
**2. **During the call we will go through your resume and discuss the opportunities we have for you in details. We would love to learn a little bit about you, about your work experience and your career's goal. We will also be able to answer any questions you might have.
**Please feel free to share our career site with any of your colleagues or anyone you know that might be looking for a job**:
- ___
**Envision Employment Solutions** is currently looking for a
**Senior Technical Recruiter **for one of our partners, a very well-known company
**Job Summary**:
Our partner is looking for a
As an integrative member, you are actively contributing to the creation of a safe, collaborative, growth-focused, purposeful, values-driven, and diverse company culture across all organizational levels.
**Responsibilities**:
- Creates job descriptions and job ads in close collaboration with the responsible squads and hiring managers
- Owns the overarching recruiting lifecycle (i.e., screening, interviewing, preparing of hiring decision, onboarding) and proactively manages it via an ATS (e.g., workable)
- Owns the interview and selection process and ensures that it is implemented in a scalable and lean manner
- Ensures that the company is established as an attractive employer for tech talents within the Egyptian market
**Requirements**:
- You have at least 3 years of experience as a technical recruiter with the Egyptian market.
- You have proven knowledge and understanding on how to quickly hire tech talent.
- You have a track record of establishing an employer brand with the (Egyptian) tech community
- You have experience in collaborating with interdisciplinary teams.
- You have proven knowledge in executing the full hiring process (Screening, interviewing, hiring decision)
- You have experience working in a fast-paced recruiting environment with the ability to take initiative with little direction.
**Envision Employment Solutions is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Come join us!
We at
**Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale!
- Our partners offer awesome work environment, competitive salaries, full benefits, and many others perks.**Our Hiring Process**:
**2. **During the call we will go through your resume and discuss the opportunities we have for you in details. We would love to learn a little bit about you, about your work experience and your career's goal. We will also be able to answer any questions you might have.
**Please feel free to share our career site with any of your colleagues or anyone you know that might be looking for a job**:
- ___
**Envision Employment Solutions** is currently looking for a
**Senior Technical Recruiter **for one of our partners, a very well-known company
**Job Summary**:
Our partner is looking for a
As an integrative member, you are actively contributing to the creation of a safe, collaborative, growth-focused, purposeful, values-driven, and diverse company culture across all organizational levels.
**Responsibilities**:
- Creates job descriptions and job ads in close collaboration with the responsible squads and hiring managers
- Owns the overarching recruiting lifecycle (i.e., screening, interviewing, preparing of hiring decision, onboarding) and proactively manages it via an ATS (e.g., workable)
- Owns the interview and selection process and ensures that it is implemented in a scalable and lean manner
- Ensures that the company is established as an attractive employer for tech talents within the Egyptian market
**Requirements**:
- You have at least 3 years of experience as a technical recruiter with the Egyptian market.
- You have proven knowledge and understanding on how to quickly hire tech talent.
- You have a track record of establishing an employer brand with the (Egyptian) tech community
- You have experience in collaborating with interdisciplinary teams.
- You have proven knowledge in executing the full hiring process (Screening, interviewing, hiring decision)
- You have experience working in a fast-paced recruiting environment with the ability to take initiative with little direction.
**Envision Employment Solutions is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Come join us!
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Technical staff Jobs in Egypt !
6
Technical Writer
Giza Systems EG
Posted today
Job Viewed
Job Description
Produce high-quality documentation that contributes to the overall success of our products. The technical writer will work collaboratively with developers, quality engineers, and product managers to make our products and services easier to use.
- Work with technical teams to obtain an in-depth understanding of the product and the documentation requirements.
- Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
- Write easy-to-understand user interface text and online help guides.
**Personal Skills**:
- Proven working experience in technical writing of software documentation.
- Ability to deliver high-quality documentation paying attention to details.
- Excellent writing skills in both English and Arabic languages.
- University degree in Computer Science, Engineering, or equivalent preferred.
**Technical Skills**:
- Strong working knowledge of Microsoft Office.
- Basic familiarity with the software development cycle
**Job Details**:
Job Location
Cairo, Egypt
Company Industry
System Integrator
Company Type
Employer (Private Sector)
Job Role
Engineering
Job Division
EBS
Technical
Career Level
Mid Career
Years of Experience
Min: 2
Degree
Bachelor's degree
- Work with technical teams to obtain an in-depth understanding of the product and the documentation requirements.
- Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
- Write easy-to-understand user interface text and online help guides.
**Personal Skills**:
- Proven working experience in technical writing of software documentation.
- Ability to deliver high-quality documentation paying attention to details.
- Excellent writing skills in both English and Arabic languages.
- University degree in Computer Science, Engineering, or equivalent preferred.
**Technical Skills**:
- Strong working knowledge of Microsoft Office.
- Basic familiarity with the software development cycle
**Job Details**:
Job Location
Cairo, Egypt
Company Industry
System Integrator
Company Type
Employer (Private Sector)
Job Role
Engineering
Job Division
EBS
Technical
Career Level
Mid Career
Years of Experience
Min: 2
Degree
Bachelor's degree
This advertiser has chosen not to accept applicants from your region.
7
Technical Engineers
Regency Gate
Posted today
Job Viewed
Job Description
Partner of Success, we are looking for you!
Technical Engineers Positions
REGENCY GATE S.A.E is an Authorized Distributor for WILO in EGYPT would like to announce that we have open vacancies for Managers or Seniors external sales engineer to join our professional sales team as a partner of success not as employees.
This position would be responsible for:
- Providing excellent customer service.
- Project sales packages.
- Winning sales to meet targets.
- Good relations with contractors, consultants and developers.
- Gain a clear understanding of customer business and requirements to try meeting those requirements.
- Leadership personality
**Skills**:
- Communication & negotiation skills.
- Computer skills.
- Customer-focused.
- Presentation skills & excellent personal organization.
Work experience:
1 to 5 Years Or More.
Office location:
Misr Elgadeda Amarat El Obour, Salah Salem Road.
Company Industry:
MPE / Construction / Communication / Networking.
**Job Type**:
Full Time.
If you have the interest of being a part of our successful business building, kindly prepare the following before the interview:
1- Your personal vision and mission for 1 year, 3 years, 5 years. (Personal)
3- Prepare around 20 to 50 Contacts for customers that are interested in our business products to include the following data
Being ready for the interview with:
1- Full suite (Formal).
2- You will try to sell one of wilo products.
Thank you,
Regency Gate HR Dep.
WhatsApp 01016388807
**Job Types**: Full-time, Contract
Contract length: 12 months
Technical Engineers Positions
REGENCY GATE S.A.E is an Authorized Distributor for WILO in EGYPT would like to announce that we have open vacancies for Managers or Seniors external sales engineer to join our professional sales team as a partner of success not as employees.
This position would be responsible for:
- Providing excellent customer service.
- Project sales packages.
- Winning sales to meet targets.
- Good relations with contractors, consultants and developers.
- Gain a clear understanding of customer business and requirements to try meeting those requirements.
- Leadership personality
**Skills**:
- Communication & negotiation skills.
- Computer skills.
- Customer-focused.
- Presentation skills & excellent personal organization.
Work experience:
1 to 5 Years Or More.
Office location:
Misr Elgadeda Amarat El Obour, Salah Salem Road.
Company Industry:
MPE / Construction / Communication / Networking.
**Job Type**:
Full Time.
If you have the interest of being a part of our successful business building, kindly prepare the following before the interview:
1- Your personal vision and mission for 1 year, 3 years, 5 years. (Personal)
3- Prepare around 20 to 50 Contacts for customers that are interested in our business products to include the following data
Being ready for the interview with:
1- Full suite (Formal).
2- You will try to sell one of wilo products.
Thank you,
Regency Gate HR Dep.
WhatsApp 01016388807
**Job Types**: Full-time, Contract
Contract length: 12 months
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Engineer - Well Services
Cairo, Al Qahirah
Weatherford
Posted 4 days ago
Job Viewed
Job Description
The Technical Support Engineer will support the Well Services by providing planning and operational support for rigless solutions in intermediate to complex wells. Initially, the role will focus on delivering technical solutions during the sales process. Afterward, the engineer will lead operational project planning and execution in coordination with the Country Operations team.
+ Support Health, Safety, and Environmental policies and ensure compliance with Weatherford's Quality Policy.
+ Manage project preparation, proposals, and job engineering support for Well Services operations.
+ Adhere to Weatherford best practices in technical proposals and programs.
+ Coordinate Well Services projects in the field as needed.
+ Lead and participate in HAZID/HAZOP, DWOP, and well planning meetings.
+ Track lessons learned and apply them to future operations.
+ Prepare operating procedures and ensure compliance with standard SOPs.
+ Optimize performance through well monitoring and software recommendations.
+ Maintain client communication during and after jobs, updating on results.
+ Travel to the field for critical projects and operations.
+ Prepare technical reports, papers, and presentations as required.
+ Stay updated on other Weatherford products that may enhance well operations.
**Skills:**
+ Strong problem-solving abilities.
+ Ability to manage multiple projects with a positive attitude.
+ Excellent time and project management skills.
+ Proficiency in Microsoft Office suite.
+ Strong communication skills (oral and written).
+ Ability to work well in a team environment and with clients.
+ Proven experience leading technical workshops and risk assessments.
+ Ability to work independently and manage well services operations.
**Qualifications:**
+ Accredited Engineering degree (Petroleum Engineering preferred).
+ 5+ years of related work experience (Field Engineer or equivalent).
+ Proven experience with Artificial Lift Solutions or Well Services.
+ Willingness to travel to remote land and offshore locations.
+ Strong English language skills.
+ Proven project management experience.
**Preferred:**
+ Experience with Thru-Tubing Inflatable.
+ Onshore and Offshore exposure.
+ Experience running Thru-Tubing software for milling, jarring, and inflatables.
+ Operational experience in rigless installations and retrofit solutions.
#LI-MD1
+ Support Health, Safety, and Environmental policies and ensure compliance with Weatherford's Quality Policy.
+ Manage project preparation, proposals, and job engineering support for Well Services operations.
+ Adhere to Weatherford best practices in technical proposals and programs.
+ Coordinate Well Services projects in the field as needed.
+ Lead and participate in HAZID/HAZOP, DWOP, and well planning meetings.
+ Track lessons learned and apply them to future operations.
+ Prepare operating procedures and ensure compliance with standard SOPs.
+ Optimize performance through well monitoring and software recommendations.
+ Maintain client communication during and after jobs, updating on results.
+ Travel to the field for critical projects and operations.
+ Prepare technical reports, papers, and presentations as required.
+ Stay updated on other Weatherford products that may enhance well operations.
**Skills:**
+ Strong problem-solving abilities.
+ Ability to manage multiple projects with a positive attitude.
+ Excellent time and project management skills.
+ Proficiency in Microsoft Office suite.
+ Strong communication skills (oral and written).
+ Ability to work well in a team environment and with clients.
+ Proven experience leading technical workshops and risk assessments.
+ Ability to work independently and manage well services operations.
**Qualifications:**
+ Accredited Engineering degree (Petroleum Engineering preferred).
+ 5+ years of related work experience (Field Engineer or equivalent).
+ Proven experience with Artificial Lift Solutions or Well Services.
+ Willingness to travel to remote land and offshore locations.
+ Strong English language skills.
+ Proven project management experience.
**Preferred:**
+ Experience with Thru-Tubing Inflatable.
+ Onshore and Offshore exposure.
+ Experience running Thru-Tubing software for milling, jarring, and inflatables.
+ Operational experience in rigless installations and retrofit solutions.
#LI-MD1
This advertiser has chosen not to accept applicants from your region.
9