50 Technical Specialist jobs in Egypt

**About Us**

**Recent Incision Innovations**:
**Sterile Processing Program**

We believe in the power of listening and learning from healthcare professionals. Recently, we introduced an exciting addition to our platform - an interactive course designed specifically for the sterile processing department. Through extensive discovery and research, we identified a gap in the learning of sterile processing technicians. This course was crafted to address this need, providing essential knowledge and support.

**Assist**

One of our flagship products is our game-changing workflow support product for the operating room. This digital assistant streamlines processes, eliminates chaos, reduces stress, and maintains budget control. It's not just a product; it's a revolution in surgical care. And the best part? We're constantly working on enhancements and new functionalities, ensuring it remains at the forefront of innovation.

Today, Incision is the trusted go-to platform for thousands of medical professionals around the world. We are proud to serve as a hub where expertise and innovation converge, empowering healthcare professionals to deliver exceptional surgical care.

**What you will do**
- Provide first-line response to user queries and technical issues.
- Respond promptly and efficiently to support requests via various communication channels.
- Collaborate with internal teams to prioritize and resolve technical issues.
- Proactively communicate updates and progress to relevant stakeholders.
- Document support interactions and maintain accurate records.
- Continuously improve knowledge base articles and support resources.
- Stay updated on product features, known issues, and troubleshooting techniques.

**You might be the one!**
- Bachelor's degree in IT, computer science, or a related field is preferred.
- English fluency is a must.
- Strong technical aptitude and troubleshooting skills.
- Proven experience in a multinational company is a plus.
- Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical users effectively.
- Experience in technical support roles within a software company is required.
- Familiarity with support-related tools and technologies such as ticketing systems.
- Basic understanding of software development processes and methodologies.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Willingness to learn and adapt to new technologies and processes.

**What we offer**
- The opportunity to make an impact on improving surgical care worldwide
- Working in a true scale-up culture, mentality, and atmosphere
- A fun energetic team in Cairo, collaboration with colleagues in Amsterdam Head Quarters
- Full-time (40 hours per week) employment
- Immediate start

**Our Core Values**

**Impact & Excellence**
- We're on a mission to make a real impact, and our passion fuels every step of the journey.
- Excellence is not just a goal; it's our commitment to delivering the best in healthcare.
- Innovation is our driving force, and change is the canvas upon which we paint new possibilities.

**Learn, Grow, and Share**
- Our journey is all about growth and discovery, and we're excited to welcome individuals who thrive in the midst of change, ready to embrace whatever comes their way.
- Knowledge is a river we all dive into, helping each other along the way as we grow together.

**Teamwork Unleashed**
- Together, we're building greatness, and the excitement of this shared journey keeps us energized.
- Support isn't just a word; it's a way of life in our friendly, diverse community.
- Our team's diversity is our strength, and together, we relish every challenge as an opportunity for collective victory.

If you're an individual who shares our passion for making a difference in healthcare, we invite you to join us on this transformative journey. Together, we can continue to redefine the future of surgical care, one procedure at a time.

Overview
This position description is subject to change at any time as needed to meet the requirements of the program or company.
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
The purpose of this contract is to train Egyptian Land Forces (ELF) on the sustainment, Maintenance, and repair of the M1A1 and M88 Family of Vehicles (FOV) systems. The period if performance of this effort will be 24 months with two (2) 12-month options. The goal of this effort is to enable The ELF to achieve and maintain United States standards of training, maintenance, and repair for its fleet of M1A1s and M88 FOV.
Responsibilities
Major Job Activities:
- Must possess a thorough experience in performing vehicle inspections, troubleshooting, mechanical work, supply support, performance of vehicle subsystem, and component level repairs, field and sustainment maintenance, main repair (DEPOT) for engine and transmission and modifications of covered vehicles. - Must demonstrate 4 years of performance in the specified area of support. Training documents and certificates should be included in the resume of the specific FSR area of support. - The FSRs shall resolve the technical matters independently of USG intervention including troubleshooting, fault isolation and adjustments and replacement of tank components and systems. - The FSRs shall provide technical support ELF at DESETS repairs, LRUs of M1A1 tank repair. - The FSRs shall provide technical repair and assistance; advise and make recommendations and orient and instruct ELF with respect to operations, maintenance, repair and parts supply, examples include: o Provide corrective action recommendations to the FSR Team Lead for vehicle and sub‐system repairs. o Explain how to perform DSETS/MSD related Tech Manual tasks to ELF troops.
+ Perform DSETS/MSD related upgrades (hardware and software) and kit installations.
+ Observe ELF soldiers in DS and other DSETS/MSD related maintenance level tasks and recommend areas for improvement.
+ Interpret DSETS/MSD related engineering drawings, schematics and wiring diagrams or other technical documentation for ELF workers.
+ Explain and demonstrate the correct use of various Test Measurement and Diagnostic Equipment (TMDE) and Special Tools and Test Equipment (STTE).
+ Record Hull problems and readiness and keep an on‐going historical record.
+ Record Turret problems and readiness and keep an historical record.
+ Monitor DSETS/MSD related field activities to ensure ELF is acting in accordance with the Integrated Logistics Support Plan (ILSP).
+ Identify and report safety issues to the FSR Team Lead. o Provide ELF with (OFFICIAL and NONOFFICIAL) DSETS/MSD related training at hull and turret of M1A1, M88.
+ Monitor any DSETS/MSD related cyclic inspection and surveillance testing, field repairs and report fielding and maintenance practices that may have a detrimental effect on equipment readiness.
+ Identify through the field problem report process DSETS/MSD related systemic non‐conformances and failure issues.
+ Inform ELF of DSETS/MSD related Technical Bulletins (TBs), Safety of Use Messages (SOUM), Maintenance Advisory Messages (MAM) and Preventative Maintenance Checks & Services (PMCS).
+ Provide DSETS/MSD related technical support to the ELF in implementing the MWOs or Contractor applied Modifications (CMOD) including installing software updates, e.g. Embedded Diagnostics (ED), Digital Engine Control Unit (DECU), RTNB.
+ Provide DSETS/MSD related technical and maintenance support to the ELF.
Qualifications
Minimum Qualifications:
Education / Certifications:
- Must demonstrate 4 years of performance in the specified area of support. Training documents and certificates should be included in the resume of the specific FSR area of support.
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

**Position:**
Technical Support Specialist Level 1 - VMware by Broadcom
**Job Description:**
**Our Story**
We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.
At **Arrow ECS** we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install, and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, and network traffic load balancers. Our customers can range from small businesses to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is fast, reliable, secure, and most importantly works well for their needs.
Our team has created a unique business environment - one of energy, Innovation, passion, creativity, and collaboration.
**What You Will Be Doing at Arrow?**
Your job as a Technical Support Engineer providing support via email/telephone/remote sessions **to our global customers** . Working primarily on Broadcom technologies. You will **deliver our range of technical support services** and investigate any issues with VMware by Broadcom products such as vSphere and more.
+ Provide troubleshooting support to VMware customers via phone, email, and Remote sessions promptly while maintaining a strong customer-first focus throughout the lifecycle of the query.
+ Replicate customer configurations as required to troubleshoot complex errors.
+ Undertake to develop and maintain technical skills in selected products.
+ Undertake training to achieve and maintain accreditation in selected products.
+ Attend and host remote support sessions with customers/vendors to diagnose faults, review configurations, and resolve faults.
+ Completely and accurately document all work activity in the customer support tracking system.
+ Demonstrate superb customer service skills, being sensitive to customer concerns whilst confidently managing the interaction.
+ Embrace the team's culture of knowledge sharing by documenting and linking all technical learnings to existing solutions and creating new knowledge-based articles to be shared with both customers and colleagues.
+ Work collaboratively with Escalation Engineers and colleagues in a fast-paced environment across various teams to ensure the optimum technical solution and advice is provided to the customer.
**Who Are We Looking For?**
**The ideal candidate would be someone passionate about Virtualization, networking, storage, and Linux.**
**In this role, you will have the opportunity to acquire lots of new skills, so you must be keen to learn and embrace new technologies and commit to rapid skills development.**
**Therefore, what is essential for us:**
+ Excellent English language skills both written and verbal.
+ 0-1 years of experience working in IT customer support or similar roles.
+ Good interpersonal communication and customer service skills are needed to work successfully with customers in high-stress and or ambiguous situations.
+ Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
+ Team player, able to solve problems and work effectively both within a team and individually as necessary.
+ Flexibility to adapt to changing demands in a technical direct customer-facing role.
+ A thorough understanding of common networking protocols. Knowledge of TCP/IP, routing, switching and related protocols, network environments, and topologies.
+ Familiarity with VMware vSphere, ESXi, and vCenter (concepts only, hands-on is a plus).
+ Understanding of how virtual machines are created, cloned, and managed.
+ Understanding of CPU, RAM, Disk, and Storage types (NAS, SAN, RAID, SSD, HDD).
+ Familiarity with virtual vs. physical storage concepts.
+ Ability to follow standard troubleshooting steps (reboot, log collection, error analysis).
+ Willingness to work outside of normal business hours.
+ Foreign language skills (German, French, or Spanish) would be a plus but not essential.
**Location:**
EG-New Cairo, Egypt (Uvenues)
**Time Type:**
Full time
**Job Category:**
Engineering and Technology
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.

**Position:**
Technical Support Specialist Level 2 - VMware by Broadcom
**Job Description:**
**Our Story**
We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.
At **Arrow ECS** we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install, and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, and network traffic load balancers. Our customers can range from small businesses to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is fast, reliable, secure, and most importantly works well for their needs.
Our team has created a unique business environment - one of energy, Innovation, passion, creativity, and collaboration.
**What You Will Be Doing at Arrow?**
Your job as a Technical Support Engineer providing support via email/telephone/remote sessions **to our global customers** . Working primarily on Broadcom technologies. You will **deliver our range of technical support services** and investigate any issues with VMware by Broadcom products such as vSphere, vSAN, Aria Suite, and more, and assist Level 1 engineers.
+ Provide troubleshooting support to VMware customers via phone, email, and Remote sessions promptly while maintaining a strong customer-first focus throughout the lifecycle of the query.
+ Replicate customer configurations as required to troubleshoot complex errors.
+ Undertake to develop and maintain technical skills in selected products.
+ Undertake training to achieve and maintain accreditation in selected products.
+ Attend and host remote support sessions with customers/vendors to diagnose faults, review configurations, and resolve faults.
+ Completely and accurately document all work activity in the customer support tracking system.
+ Expanding knowledge to other products in addition to vSphere, such as **vSAN, NSX, and VMware Cloud Director** .
+ Assisting Level 1 engineers with **technical guidance and troubleshooting techniques**
+ Demonstrate superb customer service skills, being sensitive to customer concerns whilst confidently managing the interaction.
+ Embrace the team's culture of knowledge sharing by documenting and linking all technical learnings to existing solutions and creating new knowledge-based articles to be shared with both customers and colleagues.
+ Work collaboratively with Escalation Engineers and colleagues in a fast-paced environment across various teams to ensure the optimum technical solution and advice is provided to the customer.
**Who Are We Looking For?**
**The ideal candidate would be someone passionate about Virtualization, networking, storage, and Linux.**
**In this role, you will have the opportunity to acquire lots of new skills, so you must be keen to learn and embrace new technologies and commit to rapid skills development.**
**Therefore, what is essential for us:**
+ Excellent English language skills both written and verbal.
+ 2-3 years of experience working in IT customer support or similar roles.
+ Good interpersonal communication and customer service skills are needed to work successfully with customers in high-stress and or ambiguous situations.
+ Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
+ Team player, able to solve problems and work effectively both within a team and individually as necessary.
+ Flexibility to adapt to changing demands in a technical direct customer-facing role.
+ A thorough understanding of common networking protocols. Knowledge of TCP/IP, routing, switching and related protocols, network environments, and topologies.
+ Good understanding of **vSphere, storage, networking, and troubleshooting techniques** .
+ Understanding of how virtual machines are created, cloned, and managed.
+ Understanding of CPU, RAM, Disk, and Storage types (NAS, SAN, RAID, SSD, HDD).
+ Ability to **analyze logs, identify patterns and resolve complex cases** .
+ Willingness to work outside of normal business hours.
+ Previous experience in busy technical support departments.
+ Foreign language skills (German, French, or Spanish) would be a plus but not essential.
**Location:**
EG-New Cairo, Egypt (Uvenues)
**Time Type:**
Full time
**Job Category:**
Engineering and Technology
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.

Job Title:
Network Engineer II
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Join us and be part of this journey towards greater opportunities and brighter futures.
The Network Engineer's role is to support and secure infrastructure throughout the Concentrix EMEA enterprise. This includes planning, installing, configuring, maintaining, supporting and optimizing all network and security hardware software and communication links and involved in the next wave of security offerings.
The Network Engineer will report to our Group Manager in Global Network.
Main Responsibilities:
+ Positive contribution on knowledge transfer, investing extra time and energy to inspire in building more creative and higher performing team
+ Network Support scope for EMEA locations on weekly time Monday to Friday, 24x7x365 support with regional on call monthly rotation
+ Provide support framework for our teams and provide in-depth technical support on wide range of Cisco, Palo Alto, Fortigate hardware implementation within Concentrix.
+ Design and implement new network and security related products and work with the Core Network team to understand the existing core network, and to ensure new services are integrated correctly.
+ Document completed services and perform a handover to other departments for in-service delivery
+ Follow Service Transition and Change Control procedures for production platforms and services
+ Adherence to all internal policies associated with PCI and ISO27001 certification standards Compliance with our internal client's procedures
+ Handling and protection of Our Client information
+ Reporting of security events
+ Implementing appropriate procedures
+ Network administration of technical changes to the Cisco, Fortinet, Palo Alto hardware and software components
+ Perform capacity planning for management reviews of the network overall performance/health
+ Keep up-to-date with data and voice security standards and best practices
+ Manage Cisco routers & switches, Fortinet, Cisco, Palo ALto UTM firewalls.
What you need to have:
+ 2-5 years of experience with multi vendors either Cisco ASA, Fortigate, Palo alto along with additional other vendors hands-on experience
+ 2-5 years of experience in core network technologies including Cisco and Fortinet
+ 2-5 years of experience with routing protocols including OSPF,EIGRP and BGP
+ 2-5 years of experience with of Service Level Agreement, QOS.
+ 2-5 years of experience with LAN environment including VSS, STP , Stackwise virtual and various trunking protocols and security features, SIP and Voice related services.
+ Cisco certification CCNA , CCNP would be advantageous
+ Bachelor's Degree
Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
Time Type:
Full time2025-10-30
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Cairo, Egypt
- Posted 3 hours ago
- Expires in 2 months
- Ref:JB4583948

**New**

**Job Details**:

- Job Location
- Cairo, Egypt
- Job Role
- Information Technology
- Employment Status
- Full time
- Employment Type
- Employee
- Number of Vacancies
- 1
- Career Level
- Mid Career
- Years of Experience
- Min: 2 Max: 5
- Residence Location
- Egypt
- Nationality
- Egypt
- Degree
- Bachelor's degree
- Responsible for ensuring the proper implementation, monitoring, and maintenance of network equipment and systems such as access control, surveillance etc. for NOC infrastructure projects.
- Supervising the proper implementing for the required core network infrastructure and FTTH access network.
- Monitor Network equipment performance and availability and recommend enhancements.
- Participate in configuring network switches, routers etc.
- Ensuring the compliance with best practices, and policies and procedures in Operator NOC.
- Planning and documenting of network equipment.
- Creating and maintaining technical documentation.
- Providing the guidance for network team members to meet their objectives and provide necessary guide & support
- Testing and evaluating new technologies
- Implementing required network infrastructure, finding and fixing network faults, putting in place preventative maintenance schedules.
- Installing new software and hardware, setting up user-accounts, permissions and passwords, maintaining adequate security, giving technical support to end-users.

**Skills**:
Bachelor’s degree in Engineering, Information Technology, or related field.

CCNA or Equivalent is a must.

2 - 5 years of relevant experience in technology.

Word Processing, Spread Sheet, and Presentations

Responsible for the design, implementation, and maintenance of the core network infrastructure.
- Configure and optimize core network components including routers, switches, load balancers, and firewalls.
- Collaborate with cross-functional teams to ensure network performance and reliability.
- Monitor and analyze network traffic to identify and resolve any issues.
- Participate in network capacity planning and expansion projects.
- Implement security measures to protect the core network infrastructure.
- Stay updated with industry trends and emerging technologies in networking.

**Requirements**:
Bachelor'sr Degree in Communications / Computer Engineering
**For Engineer**: Minimum 1-3 Years of experience in Data Networking, Senior Engineer
**For Senior Engineer**: Minimum 3-6 Years of experience in Data Networking
CCNA is a minimum requirement.
Good Knowledge of Networking, preferably CISCO products and technologies
Routing & Switching (Routing protocols such as EIGRP, OSPF, BGP)
Data Center Networking (ACI, OTV,)
NETWORK PROGRAMABILITY
Network Security techniques (Encryption, dot1x)
CCNP or Data Center Network Professional Certification is a plus, CCNP ENSLD, CCNP ENAUI

**Skills**:Good command of English and Arabic languages
Good Communication and Presentation skills
Incident handling
Monitoring infrastructure
Reporting
Tracking Issues
Troubleshooting the Problems
Good Analytical Thinking and Problem-Solving

**Senior Network Engineer - Egypt**

The Senior Network Engineer (Resident Engineer - RE) is a highly technical role, providing post-sales on-site support of Juniper Networks Products. The Resident Engineer will be required to develop and maintain an expertise on the products deployed within the Customers’ network. The nature of this engagement is shift based, that means, the engineer is expected to work with team members in rotating shift to provide the end customer 24x7 on-site support. This position will be based on customer location at Cairo/Egypt.

**Responsibilities**

This is a fixed term 1 year contract that can be renewed. The job is located on-site at the customer NOC and requires working on varying shifts. On-site technical support to the Customer may require the RE:

- To hold design and information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs when working during the day shift.
- To understand the Customer’s organizational structure and become familiar with the Customer’s network implementation and support processes and procedures to help in designing a network that is available and sustainable.
- To carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network
- To test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.
- To troubleshoot equipment and network problems and to open and track JTAC cases through to problem resolution on pre and postproduction issues. 24x7 shift work (either 8 or 12 Hours shifts)
- To raise equipment Return Material Authorizations (RMA’s) and to track these through to problem resolution
- During the customer’s working hours, work on developing network optimization and configuration reviews.
- Develop and execute network changes methods and procedure and migration plans based on the customer requirements.
- Develop scripts and able to work on SDN and network automation
- To produce a written summary report of the status of Design projects, equipment and network problems on a regular basis to the Customer
- To hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried
- To train the Customer’s design, implementation and support personnel to configure and operate the Juniper Networks products
- To assist the Customer to develop Network Operating and Equipment Operating Procedures
- Support design and operations and panning of Juniper EX, SRX and MX Series network products within the Customer infrastructure.
- The Resident Engineer is expected to peer with other employees performing similar resident engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network.

The RE will be expected to develop secondary skills in other products in the Juniper product portfolio.

**Minimum Qualifications**
- Detailed technical experience in the installation and operation of switches and IP routers. This includes hands-on operation of management tools and network analyzers.
- A detailed understanding of Ethernet Switching, the protocols surrounding IP service provider networks. These skills should include: Strong Knowledge about Routing Protocols, L2 Switching, Spanning Tree, VLAN and VLAN manipulation, TCP/IP fundamentals. IP subnetting and supernetting and hierarchical routing principles, Routing protocol operation (OSPF, ISIS and BGP), Routing policies at BGP peering points, e. VPNs and the associated tunneling technologies (L2TP, MPLS, DHCP, VPLS, Routing Protocols, etc.) ,
- Experience with Juniper security SRX-Series or Network security concepts is required.
- Basic/Advanced Switching knowledge: Learning, Flooding, Filtering, VLAN approach, Link Aggregation (static+dynamic with LACP), Spanning Tree (in particular RSTP, MSTP and VSTP), usage of RTG, Redundant technologies: VRRP, Juniper VC, mixed VC technologies and Data Center : EVPN/VXLAN.
- Strong knowledge of IP, NAT, IPSec, Security Rule processing, and Application Layer Gateway.
- Understanding of Clustering and basic infrastructure protocols like, SYSLOG, SNMP, DNS, NTP and RADIUS
- Strong understanding and expert level knowledge about core routing and Service Provider Network design and Architecture.
- Excellent understanding of MPLS, MPLS Traffic Engineering, L3VPN, Multicast, Multicast over VPN, VPLS, L2VPNs and seamless MPLS.
- Strong Scripting capabilities (using Python, Ansible and other coding languages)
- A detailed understanding of Layer 1 and 2 protocols including SDH, SON

**Responsibilities**:

- Interface with Engineering and assist the customer with testing or troubleshooting.
- Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
- Create entries in our technical support on-line database to accurately document any incident resolution that is not found in our knowledge base.
- Assist in developing on-going training programs for the department.
- Promote a team environment by assisting and contributing to fellow their employees whenever necessary to enhance the professional development of everyone within the organization.
- Ability to mentor other engineers on advanced troubleshooting, debugging and case management skills.
- Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle.
- Other duties as assigned

**Qualifications**:

- Bachelor of Science in Computer Science/Engineering or an equivalent advanced industry certification.
- Minimum 4-year experience working as Support Engineer/ Sr. Support Engineer supporting Enterprise networking or web security products.
- Experience with operating systems such as Linux, Unix, and Free BSD.
- Network troubleshooting experience - Familiarity with tools such as Ping, Traceroute, MTR, and Network Protocol Analyzers such as tcpdump, Wireshark
- Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS etc
- Working knowledge of Apache and IIS Web Server administration
- Working Knowledge of networking and security products and enterprise Network Infrastructure
- CCNA certificate or equivalent experience
- Familiarity with:

- Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS)
- authentication systems such as LDAP, MS AD etc
- VPN technologies such as IPSec and VPN clients
- Scripting knowledge (SHELL, Python, Perl) not required, a plus.