245 Technical Specialist jobs in Egypt

Company Description

Sutherland Healthcare Solutions is an experience-led digital transformation company that delivers analytics-driven business process and technology solutions to optimize healthcare's financial and clinical performance. With over 35 years of experience, Sutherland leverages proprietary AI-based products and platforms to accelerate growth and deliver measurable results. Our global team is committed to operational effectiveness and cultural integration, ensuring exceptional experiences for customers and employees alike. We call it One Sutherland. #MakeDigitalHuman

Role Description

This is a full-time on-site role for a Technical Specialist located in Cairo, Egypt. The Technical Specialist will be responsible for providing technical support and troubleshooting, ensuring smooth operation and resolution of technical issues. Day-to-day tasks include assisting with technical inquiries, maintaining high standards of customer service, and utilizing analytical skills to diagnose and resolve complex problems.

Qualifications

• Strong Analytical Skills to diagnose and resolve technical issues
• Excellent Communication skills for effective interaction with customers and team members
• Proficiency in Troubleshooting and Technical Support tasks
• Customer Service orientation to maintain high standards of client satisfaction
• Ability to work effectively in an on-site role in Cairo, Egypt
• Bachelor's degree in Information Technology, Computer Science, or related field is preferred

Customer Service Vacancy

Location: New Cairo – Egyp

t Fluent English speakers

Graduates onl

y Salary: 19,000 EGP net (after taxes

) Bonus: Paid in USD

Benefits

:
• Paid training

• Gym acces

s
• Transportation provided to Apply now /

‬

Introduction
Partner Technical Specialists - Partner possess deep brand skills and are assigned to partners based on revenue and growth potential. They are responsible for influencing the partner's technical strategy toward IBM's Technology. The PTS-Partner works to incorporate and embed IBM technology into partner's reference architectures, practices, and solutions. They coordinate IBM technical expertise to identify, design, and implement valued client centric solutions. The PTS-Partner focuses on growing the capability and capacity of the overall ecosystem. They increase partner's technical capabilities for demonstrating and deploying IBM Technology at scale with partner firms' sales and technical sellers.

Your Role And Responsibilities
In this role, you will demonstrate IBM's technology expertise and point of view, integrating IBM's architecture with partner solutions to create compelling value for clients. You will co-sell alongside partners, guiding their adoption of IBM technologies and connecting them with IBM teams, programs, and ecosystem initiatives.

You will use your technical knowledge and ecosystem insights to build enduring client trust and respect, while leveraging IBM's strategies to address business needs. A core part of your role will be to identify and qualify new opportunities, manage pipeline development, and progress deals using IBM sales plays.

You will sell to clients by demonstrating quantifiable business value, providing expert guidance and technical ownership throughout the sales cycle. Collaboration will be key, as you will work closely with IBM sales teams and technical specialists to ensure opportunities are successfully identified, developed, and closed.

Required Technical And Professional Expertise

• Presentation & Proof of Value: Deliver compelling demos, proofs of concept, and pilots that showcase solution value and drive customer engagement.
• Trusted Advisor: Build and maintain strong relationships with customers and Business Partners, acting as a reliable technical consultant.
• IT Landscape Understanding: Analyze customer environments to ensure solutions are well-aligned with existing IT infrastructure and strategic goals.
• Solution Support: Provide hands-on assistance to Business Partners in overcoming technical challenges and ensuring successful solution deployment.
• Business Partner Enablement: Empower Business Partners through enablement initiatives that drive adoption, technical readiness, and long-term success.
• Cross-Portfolio Expertise: Demonstrate deep knowledge across IBM Software Portfolio, with a focus on Data & AI and Automation solutions.

Recruitment Fraud Alert

We've learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.

What to know:

• Commvault does not conduct interviews by email or text.
• We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.

If you suspect a recruiting scam, please contact us at

About Commvault

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

Commvault is a worldwide leader in delivering backup and recovery solutions for the complex enterprise. Commvault allows you to protect, manage, and use your data, while running it in a consistent, compliant way. Our automated solutions work on-prem and in the cloud, and work with the digital tools and procedures you're already using. Keep your data accessible and actionable with a single solution that ensures your data is always available — no matter what.

• Troubleshoot and resolve critical support problems.
• Troubleshoot customer issues using remote desktop software.
• Optimally interact through phone and email with customers as you address their problems.
• Dedication to the success and satisfaction of our customers
• Recreation of problems in house
• Root Cause Analysis and / or provision of examples of software bug
• Working independently and as a team to come up with the best solutions to a customer problem.
• Providing outstanding phone-based support for a variety of sophisticated, time critical issues.
• Using and sharing your knowledge of a wide range of technologies
• Working remotely on enterprise level customers and dark sites
• Having the opportunity to build labs and simulators.
• Ability to be involved in product BETA testing.
• Contributing to our Solutions Engine and online forums

• At least 2+ years of technical/customer support experience
• Detailed knowledge of administration and trouble shooting in storage technologies (think troubleshooting via the event logs, acquiring crash and application dumps, analysing network packets, windows firewall, VSS).
• Solid understanding of SAN & NAS.
• Networking and troubleshooting connectivity, name resolution and performance-based issues with OS and/or hardware. Microsoft clustering technologies and TCP/IP and DNS
• Understanding backup theory and design. Backup and data management fundamentals
• Previous experience with backup software such as Veritas, Symantec, Backup Exec, Shadow Protect, NetBackup, Networker, Avamar, VEEAM, or TSM is a plus.
• Linux Skills - desirable
• Previous experience fixing / addressing enterprise environments.
• Strong customer relations skills.
• Strong multi-tasking and prioritization skills.
• Strong written and verbal communication skills.
• Excellent teammate.

• Continuous professional development, product training, and career path
• Annual health check-ups, Car lease Program, and Tuition Reimbursement
• A comprehensive company culture, an opportunity to join our Community Guilds

Recognized as a leader in the Gartner Magic Quadrant for Data Centre Backup and Recovery Software, our industry's definitive independent ranking. For the sixth straight year, Commvault has been named a leader. And this year we're further on the "Completeness of vision" and highest on the "ability to implement".

Commvault offers its products through a broad array of distribution partner globally, while building upon its validated portfolio of strategic partnership with leading technology companies including Microsoft, Amazon web services, Cisco, Oracle, SAP, Nutanix, Pure, HP, Hitachi, NetApp & many others. Commvault's global headquarter is in Tinton Falls NJ, with additional offices that support customers globally across the Americas, EMEA & APAC.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Ready to #makeyourmark at Commvault? Apply now

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault's goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email For any inquiries not related to an accommodation please reach out to

Job objective :

Responsible for ensuring that operational systems and processes comply with local and international regulations, as well as internal company standards. The role involves managing and improving operational processes related to change control, deviation management, and continuous improvement within the donor center and/or plasma logistic center. This position ensures compliance with industry regulations and company policies while enhancing operational efficiency through effective system oversight and process optimization.

Environment :

Collaborates with operations, production, validation, and quality teams to ensure seamless execution of change control and deviation documentation.

Work is performed in an office environment with exposure to electrical office equipment. Frequently sits for 6-8 hours per day. Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists. Occasionally walks and stands. Occasionally bends and twists neck. Light to moderate lifting and carrying objects with a maximum lift of 25lbs. Able to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken and written words and sentences. Interacts with others, relates sensitive information to diverse groups. Must work with diverse groups to obtain consensus on issues.

Key responsibility :

Deviation and CAPA Management:

Follow the approved deviation management and CAPA system, involving appropriate stakeholders for investigation and closure.

Proactively identify root causes of deviations and implement corrective and preventive actions to reduce their occurrence.

Monitor and analyze deviation trends to identify areas for improvement and implement strategies to minimize the number and impact of deviations.

Work closely with cross-functional teams to ensure timely closure of deviations, reducing the overall time taken for resolution.

Change Control Management:

Coordinate and oversee the implementation of operational change control processes.

Work closely with cross-functional teams to ensure changes are documented, reviewed, and executed efficiently.

Process Improvements:

Identify and lead continuous improvement initiatives in operational processes to enhance efficiency and quality.

Maintain and optimize systems used for tracking and managing deviations and change controls.

Documentation Standardization:

Develop and implement standardized documentation practices to ensure consistency and compliance across all operational processes.

Collaboration and Training:

Serve as a key liaison between operations and other departments regarding process management.

Provide training and guidance to employees on operational compliance and system updates.

Key Process Indicators:

Compile all information related to the different processes referred to key process indicators established for plasma supply chain areas.

Other duties as assigned.

Academic experience required

Bachelor's degree in Engineering, Health-related Sciences, or a related field.

Knowledge of Quality Management Systems.

Knowledge of current Good Manufacturing Practices (cGMP).

Professional experience required

Minimum of 2 years of related experience in GMP Quality Systems.

Minimum of 5 years of professional experience in the pharmaceutical, biotech, or regulated manufacturing industries.

Experience with GMP regulations, deviation handling, and change control processes.

Familiarity with CAPA investigations and operational excellence methodologies.

Computing skills

Knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

Experience with electronic quality management systems such as SAP-QM, TrackWise, Veeva, or similar platforms.

Ability to analyze data and generate reports using database management tools.

Personal skills

Strong problem-solving and analytical skills.

Excellent organizational and time management abilities.

Effective communication and collaboration with cross-functional teams.

Ability to work independently and manage multiple tasks in a fast-paced environment.

Strong integrity and commitment to quality and compliance.

Excellent interviewing, listening, and observation skills in order to obtain the information needed to fully grasp and document a process.

Demonstrated ability to organize work and keep comprehensive substantiating records.

Languages

Proficiency in English and Arabic (professional-level reading, writing, and communication required).

• Install H/W equipment and implement technical solutions to improve efficiency, reliability, and performance.
• Provide expert-level technical guidance in a specialized areas such as Passive networking, and hardware installation / maintenance.
• Conduct preventive maintenance and repairs on equipment and systems.
• Lead and coordinate end-to-end technical projects from H/W installation side.
• Mentor, coach, and train junior technicians to strengthen the team's technical capabilities.
• Ensure strict adherence to safety protocols and procedures.
• Stay up-to-date with

industry trends and emerging technologies

to continuously improve practices and tools.

• Excellent communication, interpersonal and negotiation skills.
• Excellent leadership & people management skills
• Excellent analytical & problem-solving skills.
• Ability to meet project schedules and deadlines with minimal supervision
• Strong interpersonal skills and ability to effectively communicate with customers and management
• Proven ability to learn and install complex procedures and solutions.

• Advanced technical knowledge in the relevant field (passive Networking, HW Installation and hardware Break & Fix).
• Strong problem-solving and troubleshooting abilities.
• Ability to perform repairs, preventive maintenance.
• skilled in reading and interpreting technical documents.
• Proficiency in using and maintaining relevant tools, diagnostic equipment.
• Strong analytical thinking, accuracy, and attention to detail.
• Excellent communication and interpersonal skills.
• Strong time management and organizational abilities.
• Ability to work both independently and collaboratively in a team environment.

• Related technology degree with technology specialization.

Job Location

Cairo, Egypt

Company Industry

IT Services

Company Type

Employer (Private Sector)

Job Role

Other

Employment Status

Full time

Employment Type

Employee

Job Division

VIS

Career Level

Mid Career

Years of Experience

Min: 10 Max: 15

Residence Location

Egypt

Degree

Bachelor's degree

Recruitment Fraud Alert

We've learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.

What to know:

• Commvault does not conduct interviews by email or text.
• We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.

If you suspect a recruiting scam, please contact us at

About Commvault

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

Commvault is a worldwide leader in delivering backup and recovery for the multifaceted enterprise. Commvault allows you to protect, handle, and use your data, while handling it in a consistent, compliant way. Our automated solutions work on-prem and in the cloud, and work with the digital tools and procedures you're already using. Keep your data accessible and actionable with a single solution that ensures your data is always available — no matter what

The Customer Support Associate works within a team of technical support professionals aimed at delivering technical solutions for Commvault's customer base.

This customer base has a wide variety of technical ability and this role has no ceiling, you will own an issue from initial pick-up all the way to working with the development team on identifying a possible solution.

This position is part of our Server group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a distributed team that has led the industry in satisfaction seven years in a row. We are looking for an individual with a genuine passion for allthing'ss tech to join our expert and super-friendly Server team.

We offer innovative training, exciting colleagues, and the opportunity to grow with us. Our team is focused around but not limited to backups of Windows Server environments within the Commvault suite, this includes networking, troubleshooting, connectivity, name resolution and performance based issues on an OS and or hardware. We are a source of expertise for not just our customer base but also our partners and consultants on site.

• Troubleshoot and resolve critical support problems
• Fix customer issues using remote desktop software
• Optimally interact through phone and email with customers as you tackle their problems
• Dedication to the success and satisfaction of our customers
• Recreation of problems in house
• Root Cause Analysis and / or provision of examples of software bug
• Working independently and as a team to come up with the best solutions to a customer problem.
• Providing outstanding phone based support for a variety of complex, time critical issues.
• Working remotely on enterprise level customers and dark sites
• Having the freedom to build labs and simulators
• Contributing to our Solutions Engine and online forums

• Bachelors Degree or equivalent experience
• MCP/MCSA/MCSE in Microsoft.
• We value knowledge and curiosity, no matter whether you learnt it at university, through courses or by learning from others.
• At least 3+ years of technical/customer support experience
• Detailed knowledge of administration and trouble shooting in Microsoft Windows Server operating system (think troubleshooting or fixing via the event logs, acquiring crash and application dumps, analysing network packets, windows firewall, VSS).
• Exposure to Microsoft SQL, understanding of Microsoft clustering technologies and experience of SAN highly desirable.
• Active directory. Recovery knowledge of Microsoft operating systems and applications.
• Networking and troubleshooting connectivity, name resolution and performance based issues with OS and/or hardware.
• Understanding backup theory and design. Backup and data management fundamentals
• Previous experience with Commvault technologies is highly desirable as is other backup software such as Veritas, Symantec, Backup Exec, Shadow Protect, NetBackup, Networker, Avamar, VEEAM, or TSM is a plus
• Previous experience in troubleshooting enterprise environments
• Strong customer relations skills.
• Strong multi-tasking and prioritization skills.
• Strong written and verbal communication skills.
• Excellent team player

• Continuous professional development, product training, and career pathing
• Annual health check-ups, Car lease Program, and Tuition Reimbursement
• Personal accident cover and Term life cover

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Ready to #makeyourmark at Commvault? Apply now

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault's goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email For any inquiries not related to an accommodation please reach out to

Job objective
Responsible for ensuring that operational systems and processes comply with local and international regulations, as well as internal company standards.

The role involves managing and improving operational processes related to change control, deviation management, and continuous improvement within the donor center and/or plasma logistic center.

This position ensures compliance with industry regulations and company policies while enhancing operational efficiency through effective system oversight and process optimization.

Key responsibility
Deviation and CAPA Management:

• Follow the approved deviation management and CAPA system, involving appropriate stakeholders for investigation and closure.
• Proactively identify root causes of deviations and implement corrective and preventive actions to reduce their occurrence.
• Monitor and analyze deviation trends to identify areas for improvement and implement strategies to minimize the number and impact of deviations.
• Work closely with cross-functional teams to ensure timely closure of deviations, reducing the overall time taken for resolution.

Change Control Management:

• Coordinate and oversee the implementation of operational change control processes.
• Work closely with cross-functional teams to ensure changes are documented, reviewed, and executed efficiently.

Process Improvements:

• Identify and lead continuous improvement initiatives in operational processes to enhance efficiency and quality.
• Maintain and optimize systems used for tracking and managing deviations and change controls.

Documentation Standardization:

• Develop and implement standardized documentation practices to ensure consistency and compliance across all operational processes.

Collaboration and Training:

• Serve as a key liaison between operations and other departments regarding process management.
• Provide training and guidance to employees on operational compliance and system updates.

Key Process Indicators
:

• Compile all information related to the different processes referred to key process indicators established for plasma supply chain areas.

Other duties as assigned.

Academic Experience Required

• Bachelor's degree in engineering, Health-related Sciences, or a related field.
• Knowledge of Quality Management Systems.
• Knowledge of current Good Manufacturing Practices (cGMP).

Professional Experience Required

• Minimum of 2 years of related experience in GMP Quality Systems.
• Minimum of 5 years of professional experience in the pharmaceutical, biotech, or regulated manufacturing industries.
• Experience with GMP regulations, deviation handling, and change control processes.
• Familiarity with CAPA investigations and operational excellence methodologies.

Computing Skills

• Knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Experience with electronic quality management systems such as SAP-QM, TrackWise, Veeva, or similar platforms.
• Ability to analyze data and generate reports using database management tools.

Personal Skills

• Strong problem-solving and analytical skills.
• Excellent organizational and time management abilities.
• Effective communication and collaboration with cross-functional teams.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Strong integrity and commitment to quality and compliance.
• Excellent interviewing, listening, and observation skills in order to obtain the information needed to fully grasp and document a process.
• Demonstrated ability to organize work and keep comprehensive substantiating records.

Languages
Proficiency in English and Arabic (professional-level reading, writing, and communication required).

Introduction
Partner Technical Specialists - Territory engage clients and Ecosystem Partners with an opinionated point of view as an IBM technologist, practitioner, and brand specialty solution expert. Their deep knowledge and experience with IBM Technology, along with a deep understanding of our competitive advantage, places them in a unique position of influence. Their experience with the Ecosystem enables them to identify and involve the right Ecosystem Partners with the right skills for successful wins. They leverage their technical insights to work alongside IBM's Ecosystem Partners to remove technical inhibitors and progress opportunities to closure. They also work with Ecosystem Partners and IBMers to identify opportunities and progress technical sales, resulting in client success and IBM Technology business growth.

Your Role And Responsibilities
Server (Power) Technical Seller, as a Technical Sales Specialist for IBM Power Server is to work with Clients and their Partners to identify opportunities, and progress technical sales that results in client success and IBM success. Additionally, she/he will expand Ecosystem partner skills coverage for her/his specialty that scales success in he/his territory, working closely with the Partner Technical Specialist -Partner and Power seller. Her/his understanding of the Ecosystem GTM combined with a territory plan enables her/him to identify and involve the right Ecosystem Partners with the right skills for client and territory success. She/he will use her/his technical expertise to deliver POX(Proof Of eXperience such as Architecture reviews or Demos)'s on client opportunities while at the same time building the partner's technical capacity.

Main roles are Business Development , Progression & Deployment and Managing Growth:

• Business Development
• Working with Clients and their Partners, influence clients' technology strategy through IBM Power Systems Solution proposals, technical proofs (POX's) and compelling value propositions
• Win with Partners against competitors by co-developing a superior technical solutions of Power systems that deliver maximum client business value
• Identify technical opportunities in the territory
• Progression & Deployment
• Proactively identify and engage with Partners to progress Power Systems opportunities in her/his territory resulting in the successful sale and deployment of IBM Power Systems Solutions
• Advocate the architectures that demonstrate the business value of IBM Power Systems
• Managing Growth
• Proactively engage with the other Ecosystem roles to grow the technical capability of Ecosystem Partners in her/his Power Systems specialty in order to scale the IBM Power Systems business in her/his territory

Required Technical And Professional Expertise

• Deep Technical Expertise in Power Product Portfolio: Demonstrable client-facing, deep technical subject matter expertise within the Power brand product portfolio, with the ability to engage in complex, architectural conversations.
• Excellence in Communication and Collaboration: Provable excellence in people, communication, and collaboration skills, with a track record of networking and influencing, at all levels, throughout the successful closure of complex technology sales cycles, achieved both independently and through teamwork.
• Attention to Detail and System Usage: Proven discipline and attention to detail with the usage of sales management and recording systems, as well as efficient expectation setting and follow-up practices.
• Translation of Business Goals into Technical Solutions: Collaborating to translate business objectives into technical solutions and advising teams on optimal technology strategies to achieve business outcomes.