57 Technical Services jobs in Egypt

This position can be done on-site, in hybrid or fully remote within the country of employment.At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Role and responsibilities:

- The individual should have the excellent problem solving and troubleshooting skills as well as the ability to work in an independent way. Excellent people, presentation and communication skills are essential requirements.
- Maintenance of live systems adhering to structured Service Level Agreements (SLAs).
- Provide an excellent and consistent customer service experience to our clients.
- Collect and analyse data from Live Messaging Nodes to determine optimal performance and trends.
- Generation & validation of customer facing reports.
- Utilize and manage bug tracking ticketing system (Jira/Bugzilla) to prioritize work.
- Live systems performance monitoring and product support.
- Troubleshooting of pre and post deployed systems.
- Participation in 24*7 support rota.
- Daily interaction with customers, internal engineering and analytics teams.

Required Qualifications:

- Degree in Computer Science/ IT or equivalent.
- Minimum of 2 years operations/support experience preferably in Telecoms/IT.
- UNIX Proficient (Redhat-Linux).
- Scripting experience; Shell, Perl, Python an advantage.
- SQL/ELK/RDBMS knowledge (MySQL) or similar. DB data extraction skills an advantage.
- Protocol knowledge of SS7/Diameter/SMPP an advantage.
- Previous customer support / troubleshooting experience an advantage.
- Knowledge of Wireshark or other packet capture analysis tools.
- Previous Billing knowledge/experience an advantage.
- Networking (IP) experience/concepts (routing tables/bonding/configuring IP switches).
- ITIL certification an advantage.
- Telecoms knowledge of GSM, SMSC, MAP an advantage.
- Ability to understand and resolve or escalate issues quickly.
- Excellent analytical & team working skills.
- Strong listening and problem solving skills, with close attention to detail.
- Ability to multi-task and prioritize workloads, strong time-management skills.
- Clear, articulate and concise verbal and written communication.
- Self-starter with the ability to work independently in a pressurized environment.
- Experience in Service Management highly desirable.
- Ability to travel to customer sites globally.

Why our employees choose us (and stay)?
- Awesome clients - We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. You can look forward to working with the likes of Viber, Zendesk, O2 andSeriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!
- Opportunity knocks. Often. - Being a part of a growing company in a growing industry - we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
- Learn as you grow - Starting from the Academy as an onboarding program, to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.
- Connect globally - Work with people from different countries, participate in the biggest IT and Telecom events.
- Compensation - Competitive salary, health benefits, covered travel expenses, kitchen stocked with the usual suspects. Talk about a balanced lifestyle!
- Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer._
- All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity._

The Technical Support Engineer will support the Well Services by providing planning and operational support for rigless solutions in intermediate to complex wells. Initially, the role will focus on delivering technical solutions during the sales process. Afterward, the engineer will lead operational project planning and execution in coordination with the Country Operations team.
+ Support Health, Safety, and Environmental policies and ensure compliance with Weatherford's Quality Policy.
+ Manage project preparation, proposals, and job engineering support for Well Services operations.
+ Adhere to Weatherford best practices in technical proposals and programs.
+ Coordinate Well Services projects in the field as needed.
+ Lead and participate in HAZID/HAZOP, DWOP, and well planning meetings.
+ Track lessons learned and apply them to future operations.
+ Prepare operating procedures and ensure compliance with standard SOPs.
+ Optimize performance through well monitoring and software recommendations.
+ Maintain client communication during and after jobs, updating on results.
+ Travel to the field for critical projects and operations.
+ Prepare technical reports, papers, and presentations as required.
+ Stay updated on other Weatherford products that may enhance well operations.
**Skills:**
+ Strong problem-solving abilities.
+ Ability to manage multiple projects with a positive attitude.
+ Excellent time and project management skills.
+ Proficiency in Microsoft Office suite.
+ Strong communication skills (oral and written).
+ Ability to work well in a team environment and with clients.
+ Proven experience leading technical workshops and risk assessments.
+ Ability to work independently and manage well services operations.
**Qualifications:**
+ Accredited Engineering degree (Petroleum Engineering preferred).
+ 5+ years of related work experience (Field Engineer or equivalent).
+ Proven experience with Artificial Lift Solutions or Well Services.
+ Willingness to travel to remote land and offshore locations.
+ Strong English language skills.
+ Proven project management experience.
**Preferred:**
+ Experience with Thru-Tubing Inflatable.
+ Onshore and Offshore exposure.
+ Experience running Thru-Tubing software for milling, jarring, and inflatables.
+ Operational experience in rigless installations and retrofit solutions.
#LI-MD1

**Salary**:

- 15000 l.E

**Requirements**:

- Fluency in English is A Must.

**Benefits**:

- Morning Shift.
- Location New Cairo.
- Transportation provided.
- Medical & Social insurance.
- Gym Access.
- Learning and Development courses.
- career path.

**Role Description**

**Qualifications**
- Customer Support, Customer Service, and Phone Etiquette skills
- Experience in maintaining high levels of customer satisfaction
- Ability to handle customer inquiries and resolve issues effectively
- Strong communication and interpersonal skills
- Attention to detail and problem-solving abilities
- Experience in the customer service industry is a plus
- Fluency in English and Arabic is required
- High school diploma or equivalent

Industry
- Outsourcing and Offshoring Consulting

Employment Type

Full-time

**Job Types**: Full-time, Permanent

Pay: E£15,000.00 per month

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
to follow
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Proficiency in English is a must
- Technical background is a major plus

**Job Types**: Full-time, Contract
Contract length: 12 months

Ability to commute/relocate:

- New Cairo: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Technical support: 1 year (required)

**Language**:

- English fluently (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

**Passionate people create exceptional things**

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

**Join us on our journey for a better tomorrow.**

**Mission**:
Provide the technical support advices, information and service techniques to Atlas Copco team including local /Regional Distributors, handling all jobs related to machines and parts warranty:
**Day to day you will make a difference by.**
- S/he Provide on time technical support to Atlas Copco team and distributors.
- S/he Update the local and distributors service teams with new knowledge.
- S/he Manages and maintain all service tickets to ensure their resolution.
- S/he Carries on customer visits, making all technical investigation processes.
- S/he Handling all jobs related to product and parts warranty. Responsible for warranty assessment / evaluation and approve.
- S/he create failure reports for all failed major components reported from field. (Elements, Motors, MD Drums, VSD).
- S/he responsible for the establishment and implementation of all quality procedures related to technical support.
- S/he maintain relevant records and report on regular intervals any technical problems with high incidence rates.
- S/he promote the use of aftermarket products to insure best solution and customer satisfaction.

**In return for your commitment, we can offer you.**
- A dedicated, interactive and supportive team, ready to welcome you.
- Regular engagement with your direct Manager, face-to-face and over the telephone.
- Training throughout your career.
- A satisfying career

**The person we are looking for has.**
- Experience in the compressed air industry would be a plus. If you are willing to learn, we are happy to teach.
- A mechanical or electrical engineering qualification - although this is desirable rather than essential.
- Excellent general computer skills.
- A good standard of presentation skills.
- Proficient oral and written communications skills

**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

**About the role**:
1. To provide a professional first technical point of contact for the customer.
2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
3. Provide updates as needed to the customer in order to meet performance objectives.
4. To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
5. To perform technical escalations in line with company procedure.
6. To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.
7. To liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
8.Document all troubleshooting and a case management actions via the electronic case management system.
9. To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.

**About you**:

- English Fluent.
- Bachelor Degree in Communication Engineering.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
- Able to work on shift Basis.

**Additional information**:
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.

**Department**:
Customer Services & Operations

**Contract**:
Regular

We are looking for technical support engineer for our team with following specifications:
Job responsibility
- You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.
- Research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner.
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issue
- Prepare accurate and timely reports

**Requirements**:

- Should have bachelors degree in Electronics and Communication Engineer
- Very good communication skills
- Good excel knowledge
- Should be flexible with work timings

**Must have bachelors degree in electronics and communication engineering**

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

License/Certification:

- electronics and communication degree (required)
- excel knowledge like pivot table, vlook up and so on (required)

Ability to commute/relocate:

- Cairo: Reliably commute or planning to relocate before starting work (required)

License/Certification:

- bachelors degree in electronics and communication (required)

**About the role**:
Provide a professional first technical point of contact for the customer
Diagnose fault-related cases by effectively utilising software diagnostics and other network/product utility programs.
Provide updates as needed to the customer in order to meet performance objectives.
Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process
Perform technical escalations in line with company procedure.
Monitor systems, customer networks and products, and deal with alerts and events as appropriate.
Liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
Undertake any other reasonable task as assigned.
Ability to build relationships with peer and management levels both with clients and the company management
Proactive, self motivated and determined attitude.
A determination to process tasks according to pre-defined processes is essential

**About you**:
Engineering degree (B.Sc.) and up-to 1 year relevant technical experience.
Excellent customer skills as well as interpersonal and communication skills
Good time management, and organizational skills.
Ability to work under pressure and deal with multiple tasks.
Cisco certificate (CCNA) is a plus
Problem solving skills
Proficient in English

**Additional information**:
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.

**Department**:
Global Delivery & Operations

**Contract**:
Regular