214 Technical Services jobs in Egypt

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Customer Technical Services AnalystOverview

The Global Customer Delivery and Care team is looking for a B2B Senior Customer Technical Services Analyst to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

Global Customer Service acts as a single point of contact for our external customers and internal business partners. GCS completes analysis of wide variety of customer's business and technical inquiries, providing end-to-end ownership. GCS is in essence 'The face of MasterCard' to ensure our customers receive world class support.

Purpose of job

• Provide operational and technical support for customers analyzing a wide variety of issues, determine needed actions, and follow through to resolution
• Interact with customers to provide information in response to inquiries about products or services and handle and resolve customer issues via telephone and electronic communications (e-mail)

Role

• Capture detailed and accurate information about issues, concerns, and enhancements
• SLAs and daily deliverables
• Resolving and responding to client's issues- quickly
• Meet or exceed target departmental objectives related to key performance on issue resolution, customer satisfaction and overall availability to handle customer inquiries
• Liaise with regional and country teams to understand the dynamics of the market and potential service and efforts needed to support operational inquiries
• Provide world class support leveraging our Shared Service support model while integrating new procedures across a regional and global network
• Communicate frequently and clearly with different products and understand future enhancements
• Create documentation materials to be leveraged in a re-useable scalable way so that the product line can be supported on a global level with minimal effort
• Supports and manages escalated technical incidents that are recorded and tracked within the CRM system and where required, raised to the Engineering team for development/bug fixes.
• Prepare and distribute communications with customers, partners, services providers, and other MasterCard departments, including communications throughout incidents, as well as general reporting and informational communications.
• Complete daily, weekly and monthly administration tasks.
• Ensure that the Manager is always informed of workload status and details of key issues.
• Work to ensure that the team can meet or exceed agreed Service Level Agreements
• Adhere to and follow MasterCard policies and procedures in all activities.
• Continuously develop knowledge of all relevant MasterCard products and services.

All About You

• Have a very good understanding of Core Payment Products (Credit Card/Pre-paid card/Debit Card and Cards Loyalty programs)
• Must be familiar with Card Payment Industries (Mastercard, Issuer & Acquirer)
• Card domain knowledge
• Excellent knowledge in SQL and APIs.
• Advanced interpersonal and team-oriented skills
• Advanced written and verbal communications skills
• Ability to adapt personal work style to accommodate an ever changing, diverse and global environment
• Ability to organize and prioritize multiple tasks simultaneously based on current business needs

Specific Skills needed

• You should be able to display superior Customer Service
• Must have financial acumen and understanding of the four-party process model

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

We're Hiring: Technical Support (Mid to Senior Level)

Location: Nasr City

Working Hours: 9 AM to 5 PM (Fixed Shift)

Responsibilities:

• Installation and configuration of security systems (CCTV & Access Control).
• Troubleshooting and maintenance of installed systems.
• Providing technical support to clients when needed.
• Ensuring all systems are functioning efficiently and securely.

Qualifications:

• Proven experience in installing and maintaining security systems (CCTV & Access Control).
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and handle on-site installations.
• Basic English literacy required.

Benefits:

• Insurance
• Bonuses & KPI incentives
• Competitive salary & allowances

Apply Now

Send your CV via WhatsApp:

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Company Description

Concentrix is a global technology and services leader that powers the world's best brands with fully integrated end-to-end solutions.

Role Description

This is a full-time on-site role for a Technical Support Representative located in New Cairo. The Technical Support role involves providing technical assistance to customers, troubleshooting issues, handling customer queries, and resolving technical problems efficiently. Daily tasks include customer interaction via phone or email, diagnosing software or hardware issues, and escalating complex problems to relevant departments or teams as required.

Benefits

• Salaries up to 18,000+ EGP with uncapped sales incentives

• Medical and social insurance

• Free transportation, including door-to-door service for female employees

• Free access to Concentrix University

• Clear career growth opportunities

Qualifications

• Fluency in English, both written and verbal
• Strong communication, interpersonal, and customer service skills
• Bachelor's Degree

Company Description

ETISAL International, one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, focuses on providing consultative and customized innovative services to meet unique business needs. We strive to deliver high-value, distinct, and innovative BPO services with global coverage. Our commitment to quality, human capital, and state-of-the-art technologies ensures we exceed client expectations while enabling them to focus on their core businesses.

Role Description

This is a full-time on-site role for a Technical Support (Customer Service Agents) position located in Maadi, Cairo, Egypt. In this role, you will handle day-to-day customer service tasks, including addressing customer inquiries, troubleshooting technical issues, ensuring customer satisfaction, and enhancing customer experience. As a Technical Support Agent, you will serve as the first point of contact for our clients, providing exceptional support and problem resolution.

Qualifications

• Proficiency in Customer Service, Customer Support, Customer Satisfaction
• Strong skills in ensuring a positive Customer Experience
• Excellent communication and problem-solving abilities
• Ability to work independently and in a team environment
• Basic technical knowledge and troubleshooting skills
• Fluency in Arabic and English B2-C1
• Cairo Residents Only
• Bachelor's degree or equivalent experience
• Location: Maadi

Company Description

ETISAL International is a leading Business Process Outsourcing (BPO) company in the Middle and Far East, known for understanding the importance of the customer. We offer tailored, high-value, innovative BPO services to meet the unique needs of each client. Our company focuses on providing first-class quality, appreciating the value of human capital, and implementing state-of-the-art technologies across various industries. ETISAL International is committed to transparency, flexibility, integrity, and exceeding client expectations.

Role Description

This is a full-time on-site role for a Technical Support/Customer Service Agent based in Maadi,Cairo, Egypt. The Technical Support/Customer Service Agent will handle daily tasks which include responding to customer inquiries, providing technical support, ensuring customer satisfaction, and resolving customer issues. They will also be responsible for maintaining high levels of customer service and customer experience.

Qualifications

• Skills in Customer Service, Customer Support, and Customer Experience
• Experience in ensuring Customer Satisfaction and handling Customer Service Representatives
• Excellent communication and problem-solving skills
• Ability to work on-site and manage customer interactions effectively
• Previous experience in a similar role is a plus
• Proficiency in relevant software and technology is advantageous
• Fluent English
• Bachelor's degree in Engineering or a related field is preferred
• Cairo residents only

About dawatech:

Dawatech is a premier provider of ERP solutions tailored for various industries, including the healthcare and pharmaceutical sectors. Our pharmacy ERP solutions are designed to help pharmacies manage inventory, streamline operations, and enhance customer service through efficient and secure software systems.

Job Type:
Full-time, Onsite

Location:
Cairo, Maadi

Position Overview:

We are seeking a dedicated and knowledgeable
Technical Support
to join our team, focusing on providing technical support for our
ERP system
. In this role, you will troubleshoot system issues, assist clients with system configuration, and ensure smooth operations. The ideal candidate will have a background in computer science and strong problem-solving skills.

Responsibilities:

• Provide specialized technical support for the ERP system, addressing client inquiries and troubleshooting issues.
• Collaborate with clients to optimize the use of the ERP to meet their business needs.
• Develop and maintain technical documentation, including system manuals and troubleshooting guides.
• Coordinate with internal teams to escalate and resolve technical issues efficiently.

Requirements:

• Fluent English:
  Excellent verbal and written communication skills in English.
• Degree in Computer Science, Accounting Or Related Field:
  A Bachelor's degree in computer science, IT, or a related field.
• Problem-Solving Skills:
  Ability to diagnose complex technical issues and develop effective solutions.
• Customer Service Orientation:
  A strong commitment to helping clients use ERP systems effectively, ensuring their satisfaction.
• Experience with Odoo ERP is a big advantage.

Qualifications:

• Proven experience in technical support or ERP system management.
• Strong understanding of inventory management, sales, and operational workflows.
• Ability to work independently and in a team environment, balancing multiple tasks efficiently.

Company Description

ETISAL International is a leading Business Process Outsourcing (BPO) company in the Middle and Far East. We specialize in providing high-value, innovative BPO services tailored to meet the unique needs of our clients' businesses. We strive to help clients focus on their core activities while we handle their outsourcing needs with the best practices and state-of-the-art technologies. With a strong commitment to quality, our team works diligently to exceed client expectations by integrating transparency, flexibility, integrity, and passion in all our operations.

Role Description

This is a full-time, on-site role located in Cairo, Egypt, for a Customer Service Technical Support Agent. The role involves providing technical support and troubleshooting assistance to customers, ensuring customer satisfaction, and addressing any issues they may encounter. The Technical Support Agent will handle customer inquiries, resolve technical problems, and maintain a high level of customer service. Regular reporting and escalating complex issues to higher-level support may also be required.

Qualifications

• Customer Support and Customer Satisfaction skills
• Technical Support and Troubleshooting skills
• Strong Analytical Skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Prior experience in a similar role is a plus
• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred
• English level B2-C1
• Technical Background

Are you a Mechanical Engineering graduate with excellent English and a passion for technology?

We're looking for a
Technical Support & Application Engineer
to join our team and grow into a specialist in engineering simulation solutions.

What You'll Do

• Support international clients in installing and using simulation software.
• Diagnose and resolve technical issues (software & hardware).
• Deliver trainings and workshops online & onsite.
• Assist the sales team with technical expertise, demos, and proposals.
• Create models and proof of concepts to demonstrate software value.
• Document solutions, prepare reports, and contribute to knowledge sharing.

What We're Looking For

• B.Sc. in Mechanical Engineering
  (0–3 years of experience).
• Strong command of
  English
  (spoken & written) — essential for client interaction.
• Excellent communication & presentation skills.
• Curious mindset with the ability to learn across different engineering fields.
• A problem-solver who can explain technical concepts clearly.
• Valid
  driving license
  (for client visits & workshops).

Why Join Us?

• Exposure to international clients & real-world projects.
• Structured learning with opportunities to grow into
  pre-sales, consulting, or training leadership
  .
• Competitive salary package + travel allowance.
• Be part of a specialized industry where engineering meets technology.

Company Description

ETISAL International Group is a leading Business Process Outsourcing (BPO) company in the Middle and Far East, specializing in delivering innovative and customized BPO services to meet unique business needs. With years of expertise, we focus on providing high-value, distinct services that help businesses concentrate on their core operations. Our commitment includes top-notch quality, state-of-the-art technologies, and understanding of diverse cultural markets. We continuously strive to enhance our management and operational standards to exceed our clients' expectations.

Role Description

This is a full-time on-site role located in Cairo, Egypt for a Technical Support (Customer Service Agent). The role involves providing customer support, resolving technical issues, ensuring customer satisfaction, and enhancing customer experience. Daily tasks include responding to customer inquiries, troubleshooting issues, maintaining records of customer interactions, and escalating complex problems to higher support levels. The agent will also participate in continuous improvement initiatives and provide feedback to improve service quality.

Qualifications

• Customer Service Representatives, Customer Support, and Customer Experience skills
• Proficiency in resolving technical issues and troubleshooting
• Strong communication and interpersonal skills
• Ability to work on-site in Cairo, Egypt
• Bachelor's degree in Computer Science or equivalent experience in a related field
• Language proficiency in English and Arabic
• Cairo Residents only
• Technical Background
• Foreigners are welcome to apply