3 Technical Product Manager jobs in Egypt

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Specialist, Product Management - Security Solutions Organization (SSO) - EEMEA
Overview
Role to join the team pf the Security Solutions Organization (SSO) team at Mastercard delivers technology, products, and services that facilitate seamless, fast and secure payments across the network and the internet of things (IoT). These solutions leverage the latest technology, a vast array of data resources, and artificial intelligence (AI) to provide services that benefit the entire payments ecosystem.
Additionally, the goal of SSO is to protect and ensure the integrity of the payment system including physical and digital channels by delivering fraud management and mitigation products that address the entire account lifecycle and work equally to ensure a positive experience for consumers.
The Specialist, AI Fraud & Security Solutions will to help customers see the full value of the SSO Artificial Intelligence suite of products by maximizing product usage through:
- Improved visibility of customers performance on risk management across portfolios
- Improved customer knowledge and understanding of Mastercard's fraud solutions
- Increased and optimized utilization of Mastercard's fraud solutions
- Optimized usage of the Mastercard network and authorization strategies
The key responsibilities of this role include the following:
- Engage regularly with customers to capture their experiences with our services and identify opportunities for continuous improvement
- Analyze customer performance and trends for risk management KPIs
- Collaborate closely with product leads both regionally and globally to drive customer engagement and provide feedback to the product development and management teams.
- Identify areas of product cross sell among the suite of AI fraud solutions.
- Build case studies and reports at a regional level to incorporate in internal and external communications.
Role
- Assess customer's authorization and fraud performance via structured data
- Generate authorization and fraud performance presentations that reflect the customer's reality
- Capture customer's understanding of Mastercard's AI based fraud solutions and tailor training session to level set knowledge
- Build and deliver risk performance review
- Build and deliver product utilization review
- Support customers during fraud attacks
- Manage customer onboarding activities
- Communicate customer feedback to appropriate teams to enhance the client experience
- Assist with customer training and creating best practice documentation including industry knowledge and platform use
- Support the resolution of customer specific issues/concerns
All About You
- Bachelor's degree in business, marketing, finance, information systems or a related field.
- Experience in fraud management
- Experience in customer relationship management
- Technologically savvy with the ability to understand and translate complex technical details into simple business concepts.
- Strong analytical skills with ability to mine and interpret data.
- Strong organizational skills with the ability to learn quickly and multi-task across multiple projects concurrently in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Experience interacting with customers and asking effective, forward thinking questions
- Knowledgeable in key metric identification for driving and maintaining healthy business performance.
- Must have excellent computer skills and be highly proficient in the use of Ms Word, Ms Excel, PowerPoint, which will be necessary in the creation of visually and verbally engaging reports and presentations.
- Flexible and solution-oriented, comfortable dealing with ambiguity
- Excellent relationship building skills; able to build and maintain strong, positive working relationships across multiple business functions and region
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

**Job Summary**:
The incumbent will carry out the following functional areas:

- Lead and focus on project delivery for clients across the globe
- Be the focal point of strategic partners from assigned region and ensure that all requirements specific to country compliance are developed
- Reviewing, analyzing, and evaluating business user needs to create technical solutions that support overall business strategies
- Assist client in implementing the ERP finance module implementation by leading the discovery session, data migration, training and ensure users know how to use finance module
- Supports the current and future development and enhancement of ERP systems to meet Company’s requirements in terms of automation of financial processes
- Assist with producing business cases for potential projects
- Ability to analyze and document business processes and use refinement techniques to increase process efficiency
- Prepare business requirements and functional user requirements and specifications
- Identify the gaps and automate all financial entries by integrating Account, Inventory, procurement, asset management module with operational modules.
- Develop financial models, conduct benchmarking and process analysis.
- Work with business stakeholders to document information system requirements, including process workflows, storyboarding and diagrams, define scope and objectives
- Identify specific business opportunities and develop new capabilities for ERP system
- Evaluate current ERP systems and practices, drive continuous improvement of business processes
- Work with software vendors to implement new systems and / or enhancements of existing systems
- Assist with project management and influence stakeholders to support information systems projects
- Lead business analysts and coordinate with UI/UX designers, development team, testers and clients to ensure requirements are delivered on time
- ERP roadmap, refinement and execution
- Ensure business process integration, data consistency and architectural adherence
- Actively identify and translate high-level business requirements into solution specifications, covering processes, people, technology, and manage changes to such specifications.
- Supports the current and future development and enhancement of ERP systems to meet the product requirements in terms of automation of processes.
- Support business transformation activities involving any combination of processes, people or systems (e.g. organizational integration; business change impact; process re-engineering; system evaluation / comparison).
- Design innovative solutions in agreed formats (e.g. User Stories, storyboarding,, Wire Frames, etc.)
- Carries out market analysis of ERP solutions and stays up-to-date with the latest trends in ERP software and vendors in the region and beyond. Acts as the ERP business and system expert for the organization to provide the necessary guidance to teams on ways to optimize utilization of ERP systems.
- Designing new business processes, capabilities and supporting technologies
- Manages ERP related documents, manuals, instructions and further communication to be available for the staff.

**Professional Qualifications**:

- Solid experience in Accounts, Inventory, Procurement, Fixed Assets is FUNDAMENTAL
- Must have experience how to automate the financial entries from other operational modules
- Business Process Automation
- B2B industry experience in business analyst or project roles.
- Multi-tasking skills and the ability to balance multiple priorities and keep up with project scope changes.
- Fluency in written and spoken English with strong drafting skills.
- Experience in JIRA tool is a PLUS
- Skilled in MS Office Suite, MS Visio, Storyboarding
- Very good written and verbal communication

**Education**:

- Software Project management experience is MUST
- Business Analysis certification is a PLUS

**Supervisory**:
**Internal**:All staff

**External**:

- Accountability — Job requires clearly defining mutual expectations of self and others, taking appropriate actions to ensure that obligations are met and revising standards in response to change
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Focus on Quality — Job requires operating with world-wide qua