48 Technical Community jobs in Egypt

**job Description**
- Responsible for ensuring the quality of all software documentation based on technical writing standard
- Responsible for preparing Software Design Specification documentation, User Manuals, Training Manuals, Online Help etc.
- Responsible for creating multi-media information/content to communicate functionality, policies, procedures, etc. to end users.
- Contribute to the marketing documentation such as brochures, content for the website and pre-sales documentation such as proposals.
- Independently execute offshore documentation assignments liaising with product development and documentation peers located overseas.
- Knowledge of Agile is preferable

Job Requirements

Multi-Lingual (Arabic and English) proficiency in speaking and documentation is a must.

**Skill Sets Required**:

- Good understanding of Technical Writing fundamentals;
Experience implementing and managing the standard document development lifecycle (DDLC) as per industry practices;
- Good experience in developing User Manuals, On-line Help, Training
Manuals for Software Products;
- Good experience in creating templates for different types of documents, presentation and project reports;
- Good interpersonal skills and communication skills, including telecommunication skills, as you will be interacting with a wide range of colleagues/local partners cross-functionally and cross-geographically;
- Good command over English language and able to review documents for grammatical errors, sentence construction, and contribute to improving the quality of documents;
- Knowledge of Technical writing tools, MS Word and other documentation and graphic tools;
- Must be able to grasp technical concepts quickly and develop content for target audiences;
- Must be familiar with at least one well-known style guide;
- Must be a strong team player and capable to learn new tools quickly;
Ability to work under pressure, meeting multiple deadlines.

**Job Features**:

- Job Category- Information Technology (IT)- Job Level- Experienced - Non Managerial- industry- Logistics

**Senior Advisor, Technical Writer - SecurID**

As organizations across the globe transform to meet the rapidly evolving demands of the post-pandemic world, cybersecurity has become the bedrock of today’s digital economy. Nowhere is this more critical than in securing the identities of the employees, external users, and customers that drive the modern digital business. RSA SecurID is the most recognized and trusted brand in Identity Assurance with more than 12,000 customers, including 90% of the Fortune 500. For over 35 years, SecurID has pioneered many of the encryption, authentication and identity federation technologies that still power the Internet today. And now SecurID is transforming the industry yet again, paving the way for the future of digital Identity through next-generation SaaS-powered Identity Assurance and a frictionless, mobile-optimized experience for the modern workforce. If you are a self-motivated entrepreneur looking for a fast-paced challenge doing something that truly matters, come join our winning team!

**Responsibilities**:

- Write and edit a variety of content, including UI text, video, and HTML- and PDF-based product content for both end-user and administrator audiences.
- Work closely with the SecurID User Experience Design team to create content that helps our customers quickly and easily achieve their goals.
- Learn the product through hands-on experience (installing, configuring, and testing features).
- Work collaboratively with cross-functional agile teams, including engineering and product management.
- Seek customer input, advocate for the user, and always write with the user in mind.

**Required Skills**:

- Excellent writing and communication skills and ability to clearly express complex ideas and concepts.
- Knowledge of technical communication best practices
- Ability and desire to collaborate with others
- Strong knowledge of Madcap Flare, FrameMaker, Visio and other standard technical content development tools.
- Strong problem-solving, organizational and project leadership skills
- Minimum of 6 years of experience as a technical writer or UX writer in a dynamic, fast-paced agile environment.
- Previous experience in the cybersecurity domain is a plus.
- Bachelor’s degree and/or certificate of completion of a University program in Technical Writing or equivalent experience.

**EXPERIENCE**:

- Minimum of 6 years of experience in UX/technical writing.
- RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law._

**The Big Picture**

DigiSay is a leading MPN (Multi-Platform Network) in the MENA region that has diversified its portfolio of services to be specialized in the media sector but aiming for those services to be scalable and technology-based. DigiSay's objective is to become one of the biggest digital media companies in the EMEA region using technology and targeting the global market and making sure it's a great place to work for.

**Responsibilities**
- Set and implement social media campaigns for the assigned clients based on the approved strategy and general direction.
- Develop a content marketing plan and editorial calendar for all social media platforms (Facebook - Instagram - Youtube - TikTok - Kwai - Snapchat - Youtube).
- Provide engaging text, image and video content for social media accounts (Arabic/English Text and captions)
- Respond to comments and customer queries in a timely manner (based on approved SLA with clients - Bilingual Ara/Eng)
- Monitor and report on feedback and online reviews
- Monitor social media content and analyze engagement from the online community using key performance indicators (KPIs) and analytics tools. Create shareable reports on a regular basis with the client.
- Organize and participate in events to build community and boost brand awareness
- Coordinate with Outreach, Events, PR and Communications teams to ensure brand consistency
- Use social media management tools/apps and stay up to date with the latest features and technologies.
- Build relationships with clients, potential clients and industry professionals.
- Stay up-to-date with digital technology trends

**Requirements**:

- 3+ years experience in a communications or PR role
- Ability to develop creative, engaging and original content in Arabic and English
- Exceptional written and oral communication skills
- Good customer service and interpersonal skills
- Friendly and outgoing personality
- Knowledge of search engine optimization (SEO) and web metrics
- Good judgment and problem-solving skills

We are an award winning digital content agency and media network who are currently on the lookout for an Arabic speaking Freelance Community Manager based in Egypt, to work as one of a number of specialist in-market Community Managers across a range of platforms for a major basketball brand.

The ability to craft engaging social copy and content suitable for the local and wider audience is vital along with an understanding of best practices in optimisation and publishing on a channel-by-channel basis. The skills to capture insightful social-first content (e.g. vertical video) are a requirement, while a proactive, energetic approach is also a must for this role

Some on-location coverage will be required within the key local market. Weekend and out-of-hours work is needed within the up to 20 hours per week specified below, due to the nature of sports fixtures and events and social media.

**Why join us?**

As a Great Places to Work certified workplace, we believe in a working environment where people can flourish, develop and reach their full potential. We deliver work sustainably, in spaces we enjoy working from and in a flexible way that helps maintain a strong work-life balance. We are committed to building a diverse and inclusive workforce that encourages and values all voices - Everyone is welcome

**TASKS AND DELIVERABLES**

Over the course of up to 20 hours per week, we would require the following deliverables. Hours to be confirmed by Little Dot, as dictated by the game schedule, but it is anticipated that a 20-hour week would be approximately broken down as follows:

- Write copy and deliver basic graphic or video assets (approximately 5 hours each week on this task)
- Publish agreed content to specific Instagram, Facebook and Instagram handles (approximately 5 hours each week on this task)
- Engage the local community, respond to comments and interact with the local audience in an authentic tone of voice (approximately 2 hours each week on this task)
- Capture original social-first content for multiple social platforms using your own devices/kit (approximately 2 hours per week on this task)
- Feed into the briefing process with Little Dot editors and designers to help them create bespoke localised graphic and video assets, using your local expertise (approximately 1 hour per week on this task)
- Seek opportunities to collaborate with relevant personalities and accounts in your key territory (approximately 1 hour per week on this task)
- Where required attend client meetings and calls to offer local market expertise (approximately 1 hour per week on this task)

**WHAT YOU NEED TO SUCCEED**

Skills matter, experience is useful, attitude is everything.
- Excellent knowledge of social media platforms
- Basic graphic design and video editing capabilities e.g. clipping moments, revisioning aspect ratio and updating graphic templates using Adobe Creative Cloud (Photoshop and Premiere Pro)
- Community Management experience
- Ability to work to a weekly and monthly content calendar and feed into the planning process
- Excellent attention to detail, spelling and grammar, with proficiency in business English (oral and written) including social media specifics
- Experience with vertical self-shooting and writing social-first localised copy
- Good knowledge of sports social media content on all social platforms
- Ability to work independently but cohesively as part of a wider strategy

**SOFTWARE AND EQUIPMENT**

You will need to provide your own computer capable of running the following software:

- A fully licensed copy of Adobe Premiere and Photoshop, (version 23 or later)
- A modern browser that supports Google Workspace apps (Drive, Docs, Sheets etc), e.g. Chrome version 108 or later

In addition, you will need to provide your own mobile phone capable of the following:

- Support native social apps
- Capture a minimum of 1080p vertical video
- Send and receive video and photographs

When using your own personal device to process or store company/client data, you must follow the security recommendations as set out in the Little Dot Information Security Policy and Remote Working Policy, together with any other data security instructions given to you from time to time by the Company/client. You must ensure the device is running licensed software with all supplier/manufacturer-recommended security patches installed together with up-to-date anti-virus software.

You will also need a reliable broadband connection capable of downloading and uploading multiple raw video assets per day. An average upload/download speed of at least 20Mbps is recommended.

**ABOUT US

Sahl is an exciting fin-tech company that aims to change the way people handle their day-to-day finances. We are obsessed with our customer satisfaction and the ability to maintain a culture that is eager to improve the status quo at the heart.

Being part of Sahl, we expect you to take ownership in what you do and help us solve complex problems, with an aim to make a difference in people’s lives. You can expect an open culture that is goal-driven, encourages collaboration and eagerness to learn day in and day out.

Sahl acts as a bill payment aggregator that enables users to manage their electricity and telecom services from their mobile phones. It is worthy to note that Sahl provides a novel technology that enables customers to top-up their prepaid electricity meters at any time from the comfort of their homes. The team is looking for talented and passionate people to create innovative and seamless payment experiences for the customers.

**About the Team**
Community Operations is leading how Sahl communicates with the customer and partner engagements. The team you will join has a mission to make customer experience our #1 objective. Join us in championing this mission.

**This Position is Responsible For**
- Listen attentively to the voice of Sahl's community and provide actionable insights to improve the experience of our customers
- Lead multiple teams by working closely with CommOps representatives and team-leaders
- Dive deep into the numbers and make data-driven decisions and continuous process improvements to deliver a consistent world-class customer experience
- Build and encourage the right culture within the team
- Handle expectations of business leaders and take on difficult conversations, which might involve suggesting alternatives or shifting the current direction
- Lead multiple high priority projects and initiatives effectively. Be flexible and adaptable in a fast and constantly evolving environment
- 3 - 6 years of working experience in community operations
- Demonstrated experience in managing people
- Experience leading multiple projects and programs
- Ability to exercise judgment and resolve difficult problems
- Strong verbal and written communicator: must effectively communicate with technical and non-technical people
- Ability to show high standards for your performance, and your team's performance

**Salary**:

- 15000 l.E

**Requirements**:

- Fluency in English is A Must.

**Benefits**:

- Morning Shift.
- Location New Cairo.
- Transportation provided.
- Medical & Social insurance.
- Gym Access.
- Learning and Development courses.
- career path.

**Role Description**

**Qualifications**
- Customer Support, Customer Service, and Phone Etiquette skills
- Experience in maintaining high levels of customer satisfaction
- Ability to handle customer inquiries and resolve issues effectively
- Strong communication and interpersonal skills
- Attention to detail and problem-solving abilities
- Experience in the customer service industry is a plus
- Fluency in English and Arabic is required
- High school diploma or equivalent

Industry
- Outsourcing and Offshoring Consulting

Employment Type

Full-time

**Job Types**: Full-time, Permanent

Pay: E£15,000.00 per month

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
to follow
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Proficiency in English is a must
- Technical background is a major plus

**Job Types**: Full-time, Contract
Contract length: 12 months

Ability to commute/relocate:

- New Cairo: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Technical support: 1 year (required)

**Language**:

- English fluently (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

**Passionate people create exceptional things**

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

**Join us on our journey for a better tomorrow.**

**Mission**:
Provide the technical support advices, information and service techniques to Atlas Copco team including local /Regional Distributors, handling all jobs related to machines and parts warranty:
**Day to day you will make a difference by.**
- S/he Provide on time technical support to Atlas Copco team and distributors.
- S/he Update the local and distributors service teams with new knowledge.
- S/he Manages and maintain all service tickets to ensure their resolution.
- S/he Carries on customer visits, making all technical investigation processes.
- S/he Handling all jobs related to product and parts warranty. Responsible for warranty assessment / evaluation and approve.
- S/he create failure reports for all failed major components reported from field. (Elements, Motors, MD Drums, VSD).
- S/he responsible for the establishment and implementation of all quality procedures related to technical support.
- S/he maintain relevant records and report on regular intervals any technical problems with high incidence rates.
- S/he promote the use of aftermarket products to insure best solution and customer satisfaction.

**In return for your commitment, we can offer you.**
- A dedicated, interactive and supportive team, ready to welcome you.
- Regular engagement with your direct Manager, face-to-face and over the telephone.
- Training throughout your career.
- A satisfying career

**The person we are looking for has.**
- Experience in the compressed air industry would be a plus. If you are willing to learn, we are happy to teach.
- A mechanical or electrical engineering qualification - although this is desirable rather than essential.
- Excellent general computer skills.
- A good standard of presentation skills.
- Proficient oral and written communications skills

**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.