66 Technical Analyst jobs in Egypt

**Salary**:

- 15000 l.E

**Requirements**:

- Fluency in English is A Must.

**Benefits**:

- Morning Shift.
- Location New Cairo.
- Transportation provided.
- Medical & Social insurance.
- Gym Access.
- Learning and Development courses.
- career path.

**Role Description**

**Qualifications**
- Customer Support, Customer Service, and Phone Etiquette skills
- Experience in maintaining high levels of customer satisfaction
- Ability to handle customer inquiries and resolve issues effectively
- Strong communication and interpersonal skills
- Attention to detail and problem-solving abilities
- Experience in the customer service industry is a plus
- Fluency in English and Arabic is required
- High school diploma or equivalent

Industry
- Outsourcing and Offshoring Consulting

Employment Type

Full-time

**Job Types**: Full-time, Permanent

Pay: E£15,000.00 per month

**Job Summary**:
The incumbent will carry out the following functional areas:

- Lead and focus on project delivery for clients across the globe
- Be the focal point of strategic partners from assigned region and ensure that all requirements specific to country compliance are developed
- Reviewing, analyzing, and evaluating business user needs to create technical solutions that support overall business strategies
- Assist client in implementing the ERP finance module implementation by leading the discovery session, data migration, training and ensure users know how to use finance module
- Supports the current and future development and enhancement of ERP systems to meet Company’s requirements in terms of automation of financial processes
- Assist with producing business cases for potential projects
- Ability to analyze and document business processes and use refinement techniques to increase process efficiency
- Prepare business requirements and functional user requirements and specifications
- Identify the gaps and automate all financial entries by integrating Account, Inventory, procurement, asset management module with operational modules.
- Develop financial models, conduct benchmarking and process analysis.
- Work with business stakeholders to document information system requirements, including process workflows, storyboarding and diagrams, define scope and objectives
- Identify specific business opportunities and develop new capabilities for ERP system
- Evaluate current ERP systems and practices, drive continuous improvement of business processes
- Work with software vendors to implement new systems and / or enhancements of existing systems
- Assist with project management and influence stakeholders to support information systems projects
- Lead business analysts and coordinate with UI/UX designers, development team, testers and clients to ensure requirements are delivered on time
- ERP roadmap, refinement and execution
- Ensure business process integration, data consistency and architectural adherence
- Actively identify and translate high-level business requirements into solution specifications, covering processes, people, technology, and manage changes to such specifications.
- Supports the current and future development and enhancement of ERP systems to meet the product requirements in terms of automation of processes.
- Support business transformation activities involving any combination of processes, people or systems (e.g. organizational integration; business change impact; process re-engineering; system evaluation / comparison).
- Design innovative solutions in agreed formats (e.g. User Stories, storyboarding,, Wire Frames, etc.)
- Carries out market analysis of ERP solutions and stays up-to-date with the latest trends in ERP software and vendors in the region and beyond. Acts as the ERP business and system expert for the organization to provide the necessary guidance to teams on ways to optimize utilization of ERP systems.
- Designing new business processes, capabilities and supporting technologies
- Manages ERP related documents, manuals, instructions and further communication to be available for the staff.

**Professional Qualifications**:

- Solid experience in Accounts, Inventory, Procurement, Fixed Assets is FUNDAMENTAL
- Must have experience how to automate the financial entries from other operational modules
- Business Process Automation
- B2B industry experience in business analyst or project roles.
- Multi-tasking skills and the ability to balance multiple priorities and keep up with project scope changes.
- Fluency in written and spoken English with strong drafting skills.
- Experience in JIRA tool is a PLUS
- Skilled in MS Office Suite, MS Visio, Storyboarding
- Very good written and verbal communication

**Education**:

- Software Project management experience is MUST
- Business Analysis certification is a PLUS

**Supervisory**:
**Internal**:All staff

**External**:

- Accountability — Job requires clearly defining mutual expectations of self and others, taking appropriate actions to ensure that obligations are met and revising standards in response to change
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Focus on Quality — Job requires operating with world-wide qua

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
to follow
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Proficiency in English is a must
- Technical background is a major plus

**Job Types**: Full-time, Contract
Contract length: 12 months

Ability to commute/relocate:

- New Cairo: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Technical support: 1 year (required)

**Language**:

- English fluently (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

**Passionate people create exceptional things**

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

**Join us on our journey for a better tomorrow.**

**Mission**:
Provide the technical support advices, information and service techniques to Atlas Copco team including local /Regional Distributors, handling all jobs related to machines and parts warranty:
**Day to day you will make a difference by.**
- S/he Provide on time technical support to Atlas Copco team and distributors.
- S/he Update the local and distributors service teams with new knowledge.
- S/he Manages and maintain all service tickets to ensure their resolution.
- S/he Carries on customer visits, making all technical investigation processes.
- S/he Handling all jobs related to product and parts warranty. Responsible for warranty assessment / evaluation and approve.
- S/he create failure reports for all failed major components reported from field. (Elements, Motors, MD Drums, VSD).
- S/he responsible for the establishment and implementation of all quality procedures related to technical support.
- S/he maintain relevant records and report on regular intervals any technical problems with high incidence rates.
- S/he promote the use of aftermarket products to insure best solution and customer satisfaction.

**In return for your commitment, we can offer you.**
- A dedicated, interactive and supportive team, ready to welcome you.
- Regular engagement with your direct Manager, face-to-face and over the telephone.
- Training throughout your career.
- A satisfying career

**The person we are looking for has.**
- Experience in the compressed air industry would be a plus. If you are willing to learn, we are happy to teach.
- A mechanical or electrical engineering qualification - although this is desirable rather than essential.
- Excellent general computer skills.
- A good standard of presentation skills.
- Proficient oral and written communications skills

**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

**About the role**:
1. To provide a professional first technical point of contact for the customer.
2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
3. Provide updates as needed to the customer in order to meet performance objectives.
4. To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
5. To perform technical escalations in line with company procedure.
6. To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.
7. To liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
8.Document all troubleshooting and a case management actions via the electronic case management system.
9. To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.

**About you**:

- English Fluent.
- Bachelor Degree in Communication Engineering.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
- Able to work on shift Basis.

**Additional information**:
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.

**Department**:
Customer Services & Operations

**Contract**:
Regular

We are looking for technical support engineer for our team with following specifications:
Job responsibility
- You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.
- Research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner.
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issue
- Prepare accurate and timely reports

**Requirements**:

- Should have bachelors degree in Electronics and Communication Engineer
- Very good communication skills
- Good excel knowledge
- Should be flexible with work timings

**Must have bachelors degree in electronics and communication engineering**

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

License/Certification:

- electronics and communication degree (required)
- excel knowledge like pivot table, vlook up and so on (required)

Ability to commute/relocate:

- Cairo: Reliably commute or planning to relocate before starting work (required)

License/Certification:

- bachelors degree in electronics and communication (required)

**About the role**:
Provide a professional first technical point of contact for the customer
Diagnose fault-related cases by effectively utilising software diagnostics and other network/product utility programs.
Provide updates as needed to the customer in order to meet performance objectives.
Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process
Perform technical escalations in line with company procedure.
Monitor systems, customer networks and products, and deal with alerts and events as appropriate.
Liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
Undertake any other reasonable task as assigned.
Ability to build relationships with peer and management levels both with clients and the company management
Proactive, self motivated and determined attitude.
A determination to process tasks according to pre-defined processes is essential

**About you**:
Engineering degree (B.Sc.) and up-to 1 year relevant technical experience.
Excellent customer skills as well as interpersonal and communication skills
Good time management, and organizational skills.
Ability to work under pressure and deal with multiple tasks.
Cisco certificate (CCNA) is a plus
Problem solving skills
Proficient in English

**Additional information**:
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.

**Department**:
Global Delivery & Operations

**Contract**:
Regular

Founded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB offers traditional retailers the simplicity of dealing with one supplier, transparent pricing, on-demand delivery, and a range of value-added and embedded finance solutions. Suppliers benefit from MaxAB's end-to-end supply chain solutions and business intelligence tools that allow them to accurately predict, monitor, and control the impact of their strategies in real time.

Our MaxAB talent are dedicated to uphold the MaxAB culture and values all while continuing to grow and improve services for our clients. They are innovating new ways to help improve the quality of life of the Egyptian retailer and soon to other retailers globally.

If you are passionate about working hard to make an impact and innovate new solutions, MaxAB is looking for top talent.

**Job Summary**:
The Tech Support Specialist will be responsible for receiving system issues from the stakeholders, as well as tracking the performance of the providers.

**Responsibilities**:

- Receives all system issues from different stakeholders.
- Support business stakeholders (commercial, operations, customer support and accounting) whenever they face any system issue.
- Investigates on reasons behind each issue, finds the root cause and communicates solutions to the stakeholders.
- Follows up with service providers in case there were any issues with them.
- Track service providers' performance.

**Requirements**:

- Bachelor's Degree in information system, Computer Sciences, or related field.
- 0-1 year of experience.
- Excel is a must.
- Experience in a similar role is a plus.