261 Technical Advisor jobs in Egypt

Müller's Solutions is seeking a dedicated Security Subject Matter Expert (SME) to join our dynamic team. In this pivotal role, you will be responsible for providing expert guidance on security practices and policies, helping us identify threats and vulnerabilities. You will collaborate with various departments to implement effective security measures and promote a culture of security awareness throughout the organization.

Key Responsibilities:

• Firewall Management: Hands-on experience with Palo Alto Firewalls and Palo Alto Prisma Access, including configuration, monitoring, and troubleshooting.
• Routing Expertise: Strong knowledge of BGP routing on Palo Alto platforms.
• Platform Administration: Proficient in tools such as Algosec FireFlow, Log Analyzer, and AppViz for security operations, analysis, and platform management.

• Policy Optimization: Enhance network security policies and streamline incident response processes.

• Act as the primary consultant on all cybersecurity matters, offering best practice insights and strategic recommendations to enhance security protocols.

• Lead the development, implementation, and management of security initiatives and programs.
• Conduct security assessments and audits to identify vulnerabilities and develop mitigation strategies.
• Monitor and analyze security incidents; respond effectively and efficiently to security breaches.
• Design and deliver training sessions aimed at improving employee understanding of security policies and procedures.
• Research and stay updated on the latest cybersecurity trends, technologies, and threat landscapes.

Requirements

Requirements:

• Bachelor's degree in Cybersecurity, Information Technology, or a related field.
• Minimum of 5 years of experience in information security or a related field.
• Proven experience as a security consultant or expert.
• In-depth knowledge of various cybersecurity frameworks (NIST, ISO 27001, etc.).
• Familiarity with firewall management and network security practices.
• Strong analytical and problem-solving skills.
• Excellent communication skills, with the ability to convey complex concepts to non-technical stakeholders.
• Relevant certifications such as CISSP, CISM, or CEH are highly preferred.

About the Company

Intelcia is a global outsourcing company that has been supporting clients for over 20 years by combining talent, technology, and process excellence to deliver tailor-made solutions that meet international standards. With operations across multiple regions and more than 35,000 employees in 85 centers worldwide, Intelcia aims to be among the top 10 global outsourcing providers by 2025.

About the Role

We are seeking a motivated
Subject Matter Expert – Customer Service (Gaming)
to join our growing team. The SME will serve as the key point of expertise for the gaming project, ensuring agents are fully equipped with the necessary knowledge, tools, and support to deliver an exceptional player experience. The role involves providing continuous coaching, process clarification, and performance support to the operations team.

Key Responsibilities

• Act as the main point of contact for process-related questions and updates.
• Support agents in handling complex or escalated interactions within the gaming account.
• Deliver refresher trainings and knowledge-sharing sessions when needed.
• Collaborate with Quality Analysts and Team Leaders to identify and address performance gaps.
• Analyze recurring issues and provide process improvement recommendations.
• Ensure updates from the client or internal stakeholders are effectively communicated to the team.
• Monitor adherence to procedures and ensure consistent application across the operation.

Qualifications

• Excellent command of English and Arabic (written and spoken).
• Minimum 6 months of experience as an SME, Mentor, or similar support role in a BPO environment; gaming experience is preferred.
• Strong product knowledge and attention to detail.
• Excellent communication, coaching, and problem-solving skills.
• Ability to analyze data and provide actionable feedback.
• Customer-oriented mindset and ability to work under pressure.

If you're passionate about gaming, process improvement, and team success, we invite you to join Intelcia and help us elevate the gaming customer experience.

About this opportunity:

We are now looking for CS&IMS Core SME who will handle and operate on a large scale "CS & IMS network and CS & IMS network Infrastructure" that will be responsible for the coordination, management, execution, and reactive maintenance activities that require a higher level of support than offered by the 2nd level Operations, plus creating internal knowledge bases sessions for information sharing purposes

What you will do

• Ensure configuration Changes Troubleshooting of MSC, MGW, HLR, HSS, STP, SBC, UDM (CUDB, HSS(1)FE, HLR-FE) IMS (P, I, S-CSCF, ATS, MGCF, MRFP, CG, ENUM, DRA, UPG) with approved processes
• Ensure MSTOP Processes are followed in the Workplace
• To participate in internal technical discussions in view to improve overall network performance and make recommendations
• To ensure correct working methodology, Best Practices and Continuous improvements in Ways of Working for efficiency
• Ensure Fault management including TT handling and fault localization within SLA
• Support and coordinate with the team on DT MOP Preparation and CR Implementation
• Incident recovery within SLA
• ensure Preventive and corrective maintenance activities and network configuration audits
• Voice core nodes SW updates and Upgrades
• Acceptance test for newly introduced nodes and services
• Improve 1st and 2nd level operation engineers' performance during shift time and share the knowledge and proper guidelines to assure their work quality and process consistency

You will bring

• BSc. degree in Electrical Engineering, major in Communication and Electronic Engineering
• Experience level 8+ years in Ericsson CS/ IMS Troubleshooting and configuration.
• Expertise on Protocols (i.e., SIP, H.248, SS7, ISUP, BICC, SIGTRAN, INAP, CAP, TCAP, MAP, SCCP, Diameter)
• In-depth understanding of Call flow in CS Core, VOLTE/ IMS.
• Clear understanding for 2G/3G/4G core network nodes, protocols and signaling flow
• Strong hands-on experience in O&M of different Voice Core CS nodes like MSC, MGWs, STP, UDC, APG, etc
• Strong hands-on solving experience as a second level operations on IMS nodes like SBG, MTAS, CSCF, Ipworks, Eme .etc
• Good knowledge of Virtualization, Cloud NFVI, and NFVO is highly preferred.

Would you like to take a tour to "Life at Ericsson MEA", visit short video

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´ possible. To build solutions never seen before to some of the world's toughest problems. You l be challenged, but you won't be alone. You l be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Egypt (EG) | Cairo

Req ID:

Join our Team
About this opportunity:
We are now looking for CS&IMS Core SME who will handle and operate on a large scale "CS & IMS network and CS & IMS network Infrastructure" that will be responsible for the coordination, management, execution, and reactive maintenance activities that require a higher level of support than offered by the 2nd level Operations, plus creating internal knowledge bases sessions for information sharing purposes

What You Will Do

• Ensure configuration Changes Troubleshooting of MSC, MGW, HLR, HSS, STP, SBC, UDM (CUDB, HSS(1)FE, HLR-FE) IMS (P, I, S-CSCF, ATS, MGCF, MRFP, CG, ENUM, DRA, UPG) with approved processes
• Ensure MSTOP Processes are followed in the Workplace
• To participate in internal technical discussions in view to improve overall network performance and make recommendations
• To ensure correct working methodology, Best Practices and Continuous improvements in Ways of Working for efficiency
• Ensure Fault management including TT handling and fault localization within SLA
• Support and coordinate with the team on DT MOP Preparation and CR Implementation
• Incident recovery within SLA
• ensure Preventive and corrective maintenance activities and network configuration audits
• Voice core nodes SW updates and Upgrades
• Acceptance test for newly introduced nodes and services
• Improve 1st and 2nd level operation engineers' performance during shift time and share the knowledge and proper guidelines to assure their work quality and process consistency

You will bring

• BSc. degree in Electrical Engineering, major in Communication and Electronic Engineering
• Experience level 8+ years in Ericsson CS/ IMS Troubleshooting and configuration.
• Expertise on Protocols (i.e., SIP, H.248, SS7, ISUP, BICC, SIGTRAN, INAP, CAP, TCAP, MAP, SCCP, Diameter)
• In-depth understanding of Call flow in CS Core, VOLTE/ IMS.
• Clear understanding for 2G/3G/4G core network nodes, protocols and signaling flow
• Strong hands-on experience in O&M of different Voice Core CS nodes like MSC, MGWs, STP, UDC, APG, etc
• Strong hands-on solving experience as a second level operations on IMS nodes like SBG, MTAS, CSCF, Ipworks, Eme .etc
• Good knowledge of Virtualization, Cloud NFVI, and NFVO is highly preferred.

Would you like to take a tour to "Life at Ericsson MEA", visit short video

Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´ possible. To build solutions never seen before to some of the world's toughest problems. You l be challenged, but you won't be alone. You l be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city:
Egypt (EG) | Cairo

Req ID:

Mitsubishi Power headquartered in Yokohama, Japan, is a global leading company in the field of thermal power and environmental technologies. Mitsubishi Power in Europe, Middle East and Africa (EMEA) have over 1000 employees across the region, and along with our predecessor companies, we have had a presence in the region since 1898.

Summary

As an I&C (Instrumentation and Controls)Technical Advisor, you will play a key role in supporting and supervising outages on our Customer's sites. You'll support with maintenance and commissioning activities on gas and steam turbines, generators and control systems. You'll be the on-site technical expert, ensuring high standards of quality, safety, and efficiency are met throughout the project lifecycle.

Key Responsibilities

• Remove, test, repair and install instrumentation, performing calibration and fault diagnosis.
• Apply logic and hardware updates/upgrades to control systems.
• Assist with start-up and commissioning activities.
• Implement quality control procedures during disassembly, inspection and assembly of turbines and related equipment.
• Contribute to outage planning, execution and continuous improvement within Field Service.
• Review outage data and provide recommendations for future improvements.
• Develop, review and revise field procedures and technical information.
• Ensure all activities comply with health, safety and environmental policies.
• Act as Technical Advisor during gas turbine, steam turbine and generator outages.
• Supervise maintenance works in line with Mitsubishi Power procedures and standards.
• Organise and lead manpower during outages, identifying critical paths and ensuring deadlines and quality standards are achieved.
• Interpret and apply drawings, field procedures and technical documents for all activities.

What We're Looking For

• Experience:
  Extensive experience in Power Generation or Oil & Gas industries with knowledge of gas turbines, steam turbines, generators and large rotating plant.
• Qualifications:
  Time-served apprenticeship in Power Generation Industry or equivalent.
• Skills:
• Strong English communication skills (mandatory).
• Proficiency with common office software packages.
• Proven leadership and team management abilities.
• Solid understanding of HSE and QA/QC principles.
• Excellent planning and time management skills.

Why Join Us

• Work on
  state-of-the-art power generation technology
  in an international environment.
• Be part of a
  collaborative, proactive team
  that values integrity, safety, and innovation.
• Contribute to
  outage planning, execution, and improvement
  while making a real impact on the energy sector.

The greatest challenge facing the power sector today is ensuring reliable power generation and delivery, while reducing the CO2 emission burden in an increasingly regulated industry. As a trusted partner and pioneering leader in innovative technology and solutions, Mitsubishi Power is efficiently enabling this energy transition for our customers.

The core of our efforts is focused on fundamental transformation of the energy system. With our advanced engineering expertise spanning more than 100 years, we are helping resolve our customers' key challenges and building a better tomorrow.

A Technical Advisor provides exceptional technical assistance and customer service to our clients. You will be responsible for diagnosing and resolving technical issues, answering inquiries, and ensuring customer satisfaction via
Chat
, you will act as a liaison between customers and internal teams, escalating complex issues as needed.

Responsibilities:

• Provide timely and accurate technical support to customers via
  chat,
  and other communication channels.
• Diagnose and troubleshoot technical issues related to our products and services.
• Guide customers through problem-solving processes, providing clear and concise instructions.
• Maintain a thorough understanding of our products and services, as well as industry best practices.
• Provide feedback to product development and support teams regarding common customer issues.

Requirements:

• Strong verbal and written communication skills in English (B2-C1)
• Ready to start immediately.
• Strong problem-solving and analytical skills.
• Ability to multitask and prioritize tasks effectively.
• Familiarity with CRM tools and knowledge management systems.
• Technical troubleshooting experience, with the ability to diagnose and resolve issues independently.

Benefits:

• Competitive salary and package.
• Opportunities for professional development and getting promoted after 6 months.
• Social & Medical insurance.
• Transportation Provided.

• Act as a front-line interface with customers in the UK
• Role involves responding to customers over the phone and resolving their technical-related inquiries.
• Delivering and maintaining an excellent customer experience.

Benefits

• Attractive salary packages.
• Online training.
• Hybrid Work Module (only 2 days from office) after 2 months.
• Laptop provided and headset + Internet allowance.
• Career progression.
• No overnight shifts.
• 5 working days + 2 days off.
• Social and Medical insurance
• Annual balance + Lieu.
• Profit share and annual salary increase after conversion.

• English fluency is a must (B2 or higher)
• Graduates, dropouts & Gap-year students can apply.
• Technical background is preferred.
• Egyptian Nationality is a must.
• Excellent communication skills.
• Excellent typing skills.
• Having a previous experience in customer care is a plus.