983 Tech Support jobs in Egypt

Company: MCV INDUSTRY ( egypt)-

Job Purpose:

Facilitate and coordinate technical assistance and support related to computer systems, hardware, or software Respond to queries, runs diagnostic programs, isolates problem, and determine and implement solution

Job Duties and Responsibilities:

• Maintain helpdesk support and resolve problems to the end user's satisfaction
• Check and respond quickly and effectively to requests received through the IT helpdesk
• Check service desk for tickets assigned to the queue and process first-in first-out based on priority
• Check configurations, utilities, software default settings, etc for the local workstation
• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
• Install, test and configure new workstations, peripheral equipment and software
• Review inventory of all equipment, software and software licenses
• Follow up issues for escalation and check as appropriate
• Coordinate PC setup and deployment for new employees using standard hardware, images and software
• Assign users and computers to proper groups in active directory
• Carry out timely workstation hardware and software upgrades as required

• Perform other job-related duties as assignedMain KPI Key Performance indicators:

• Core Competencies

• Financial Management
• Customer Excellence
• Process Management
• Growth & Development
• Functional Competencies
• Job Knowledge
• Monitoring, Reporting and Trend Thinking
• Technology and Cyber Security
• Leadership Competencies
• Accountability & Focusing on Business Results
• Emotional Intelligence
• Integrity & Professional Behavior

Job Skills and Abilities:

• Good knowledge on MCSA or MCITP
• Very good command of English
• ITIL information is an asset
• Working knowledge of help desk software, databases and remote control
• Strong client-facing and communication skills
• Troubleshooting and multi-tasking skills
• Customer service orientation
• Problem-solving skills
• Team work player

Qualifications:

• BSc Computer Engineering, Computer Science, or equivalent discipline

• 0 - 3 years of experience

Looking for a Job with an Attractive Salary? Alorica is HIRING NOW in Sheikh Zayed

Full-time | Rotational Shifts

Open Roles:

Customer Service Agent

Sales Representative

Technical Support

Travel Advisor

Why Join Us?

Very attractive salaries

Promotions after just 3 months

Healthy work environment

Social & medical insurance

Door-to-door transportation for girls from 10 PM

Requirements:

Fluent to Native English (B2-C1)

Grads & dropouts welcome

6+ months experience is a PLUS

Comfortable with rotational shifts & Sheikh Zayed location

At Vodafone, we're not just shaping the future of connectivity for our customers – we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

To operate and maintain the Services Management VAS nodes based on daily working hours & On call basis, solve individual or global internal/external customers complains., report and escalate the network problems according to the agreements & rules, and to implement required network changes with minimal impact on the customers.

• Perform housekeeping and system monitoring to prevent problem before its occurrence.
• Act upon escalated alarms /complains from the services operations front line Team.
• Solve individual or Global Customers Complains through remedy system (Seibel) or mails.
• Implement required network configuration and operational changes including Upgrades & expansions.
• Apply different configuration changes with minimal impact
• Launch commercial projects/ prepaid customers promo's and apply the required testing according to the agreed KPI's
• Escalate and follow up problems with vendors, evaluate & implement their recommendations.
• Regular management update as per agreed on KPIs

• 1-3 years of relevant experience in telecom/IT.
• Sound technical capability and leadership skills.
• Excellent interpersonal and communication skills.
• Excellent presentation skills.
• Ability to work under pressure.

Must have technical / professional qualifications:

• BSc of Engineering in Telecommunications or Computer science.
• Advanced knowledge of telecom network services and telecom protocols SS7,TCP/IP.
• Advanced knowledge in IT operating systems (Unix, Linux … etc.) and system administration.
• Advanced knowledge of Database technologies, has a good knowledge in Data Base administration.
• Good knowledge on security and audit concept
• Hands on experience at Clustering solutions, Database Administration, virtualization & Application servers Weblogic, TomCat & Jboss
• Good knowledge of computer programing languages and scripting.

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to for guidance.

Together we can.

Company Description

ETISAL International Group, a leading BPO company in the Middle and Far East, specializes in providing high value-based, innovative BPO services. With a deep understanding of customer importance, we customize solutions to meet the unique business needs of each client. Our global coverage ensures we deliver exceptional service, leveraging industry best practices and state-of-the-art technologies. We are committed to enhancing operational standards and exceeding client expectations.

Role Description

This is a full-time, on-site role for a Customer Service position located in Cairo, Egypt. The Customer Service representative will be responsible for managing customer support inquiries, ensuring customer satisfaction, maintaining phone etiquette during interactions, and enhancing overall customer experience. The role includes handling customer complaints, providing product and service information, and resolving issues promptly and effectively.

Qualifications

• Experience in Customer Service at least 6 months
• Skills in maintaining high Customer Satisfaction and managing Customer Experience
• Proficiency in Phone Etiquette
• Excellent communication and problem-solving skills
• Ability to work on-site in Abbassia, Cairo, Egypt
• Graduates/Undergraduates /Gap year/Drop-out
• English speakers (B2-C1)

You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs

Qualifications

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Graduation Certificate

We're looking for a Customer Service & Sales Representative (Remote Position) to join our growing team specialized in nail care products and professional nail training services

Responsibilities:

• Communicate with clients via phone and WhatsApp.
• Provide information about products and training courses.
• Follow up with customers after purchase or booking to ensure satisfaction.
• Achieve monthly sales targets.

Work Details:

• Remote position (work from home)
• Shift-based schedule (morning/evening shifts)

Requirements:

• Excellent communication skills and a polite, professional attitude.
• Experience in customer service or sales (preferably in beauty or cosmetics).
• Good knowledge of WhatsApp, CRM tools, and spreadsheets.
• Punctual, organized, and team-oriented.

Job Type: Full-time

Pay: E£10, E£15,000.00 per month

Company Description

RAYA Customer Experience provides next-generation BPO and customer experience management for clients across various industries. Since 2001, RAYA CX has been the preferred partner for customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Delivering from competitive and highly skilled labor markets, RAYA CX offers an array of integrated business process outsourcing solutions supported by advanced technology, robust strategies, continuous improvement, and innovation.

Role Description

This is a full-time on-site role for a Customer Service Team Leader located in Cairo, Egypt. The Customer Service Team Leader will oversee the daily operations of the customer service team, ensuring customer satisfaction and consistent service delivery. Responsibilities include managing the team's performance, providing support and training, handling escalated issues, and maintaining effective communication with clients and team members. The role involves scheduling, reporting, and implementing strategies to enhance the overall customer experience.

Qualifications

• Customer Service, Customer Support, and Customer Satisfaction skills
• Customer Service Management and Communication skills
• Proven leadership and team management experience
• Excellent problem-solving and decision-making skills
• Strong organizational and multitasking abilities
• Fluent in English (additional languages are a plus)
• Previous experience in a customer service role is preferred
• Bachelor's degree in Business Administration, Management, or related field

We're hiring Customer Service Agent

Morning shifts (last shift ends at 7)

Fixed Days off

Social & Medical insurance

Net salary: 14,000

Requirements:

• English level B2 / C1

• Previous experience in customer service

Location: Abbasya

e&Cx Company is hiring B1 English speakers to be a customer service representatives responsible for handling customers through Chat. (Wave 1).

Job requirements:

B1 English level

Graduates

Giza residents preferred

Able to work rotational shifts

Job Benefits:

Net salary: 10,000 EGP/month

Social and medical insurance

Transportation provided

Paid training

Work location: Smart Village, October