4 Team Facilitator jobs in Egypt

In this role, you will be delivering engaging, challenging, and transferable seminars and workshops to our partner's corporate clients. The workshops are typically 1-2 days in length and are often run at the client's office. Their clients are mainly from Egypt and the GCC, but they work wherever their clients are. You will be going through a robust learning and certification process that's globally accredited to become ready to facilitate their learning programs.

Responsibilities

• Deliver learning interventions to customers applying their engaging facilitation method.
• Ensure maximum effectiveness of training programs.
• Get certified and accredited on our flagship programs; Getting Things done, Who Killed Creativity, Change Cycle, Streamlined certified, Back of the Napkin, Talent Activator, TOPSIM Business Simulation, Eagle's Flight, Crucial Learning modules.
• Create and maintain a positive and professional learning environment in workshops.
• Maintain a minimum score of 85% learner satisfaction, 85% Net Promoter Score and 100% in punctuality in your learning deliveries.

Qualifications

1. All university degrees are welcomed to apply.
2. TOT (Training of Trainers) certification is required.
3. Corporate experience is a must.
4. Strong presentation and facilitation skills.
5. Fluency in both English and Arabic is a must.
6. Experience working in a cross-cultural environment is preferred.
7. Excellent organizational and time management skills, with the ability to multitask and prioritize workload effectively.

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

The Training Facilitator (French/English Bilingual) is responsible for delivering training materials to our team members using creative teaching techniques. We're looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development.

As a Training Facilitator (French/English Bilingual), You Will…

• Provide training to new and existing employees
• Develop and deliver training plans and curriculum to classes of up to 25 people
• Develop and utilize a variety of creative teaching techniques
• Develop and administer knowledge assessment testing
• Assist with Quality Assurance monitoring, feedback and coaching
• Maintain up-to-date reporting on training progress, effectiveness and improvements
• Stay informed of current client products and services
• Interact with partners, ensuring they understand the training environment, successes and opportunities for development
• International travel is required

As a Training Facilitator (French/English Bilingual), You Have…

• Must be bilingual in both English and French, written and verbal. Language proficiency will be a key competency to be successful in this role
• A University and/or College Degree / diploma
• 100% open availability & ability to work over 40 hrs/week as needed
• Knowledge of adult learning principles and the ability to implement these principles into a training curriculum
• Experience conducting training needs analyses for internal and external partners
• 2+ years previous contact center experience preferred and a minimum of 3 years of experience delivering classroom training
• Experience in customer service training
• Knowledge of existing and emerging training methods, tools and techniques
• Strong verbal and written communication skills, including presentation skills
• Excellent attention to detail with good time management skills

We're looking for a technically skilled and adaptable AI Training Facilitator to lead hands-on workshops for professionals learning to design and deploy AI agents. This role requires a strong grasp of modern AI agent frameworks like Flowise, LangChain, and ReAct, as well as practical familiarity with enterprise tools including the Microsoft ecosystem (Copilot, Power Automate, Azure OpenAI). You don't need to be an expert in every tool, but you must be able to quickly understand, explain, and demo across various platforms — helping learners build real-world, agent-powered solutions.

Minimum Requirements:

• Bachelor's degree in Computer Science, Engineering, Data Science, or a related technical field (or equivalent practical experience)
• 3+ years of experience in AI, machine learning, or software development
• Practical experience building AI agents or workflows using Flowise, LangChain, or similar frameworks
• Familiarity with Retrieval-Augmented Generation (RAG), prompt engineering, and agent-based reasoning
• Experience integrating AI tools into enterprise environments (e.g., security, APIs, workflow automation)
• Strong written and verbal communication skills, especially in explaining technical concepts to non-technical audiences
• Prior experience facilitating technical workshops or trainings

Preferred Qualifications:

• Experience designing or teaching interactive learning programs for professionals or executives
• Comfortable adapting training content across different ecosystems or industries
• Exposure to enterprise-level AI adoption challenges (e.g., governance, access limitations, security)

Travel will be required at certain times.