694 Support Staff jobs in Egypt

Role Description

This is a full-time hybrid role for an Office Support Assistant located in Qesm Heliopolis with some work from home acceptable. The Office Support Assistant will be responsible for answering and managing phone calls, providing administrative assistance, and maintaining office equipment. The daily tasks will also include performing various clerical duties and ensuring smooth office operations.

Qualifications

• Phone Etiquette and Communication skills
• Administrative Assistance skills and experience with Office Equipment
• Clerical skills
• Excellent organizational and time management skills
• Proficiency in Microsoft Office Suite
• Ability to work independently and as part of a team
• High school diploma or equivalent; additional qualifications as an Office Assistant will be a plus

Company Description

Profit Sports Solutions designs, supplies, and maintains cutting-edge wellness facilities across the GCC, Africa, and USA. The company's focus is on delivering results through trusted global brands and tailored design solutions.

Role Description

This is a full-time on-site role in Cairo for a Back Office Support specialist at Profit Sports Solutions. The role involves providing office support, maintaining phone etiquette, offering administrative assistance, utilizing clerical skills, and operating office equipment on a daily basis.

Qualifications

• Office Support, Administrative Assistance, and Clerical Skills
• Phone Etiquette and Office Equipment operation
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize tasks effectively
• Proficiency in Microsoft Office applications
• Excellent communication and interpersonal abilities
• Experience in a similar role is preferred
• High school diploma or equivalent required

Who are WebBeds?

WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.

Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 4.5bn search requests daily We deliver amazing outcomes using leading edge technology through innovative and creative thinking.

WebBeds is a subsidiary of Web Travel Group (ASX: WEB) – an ASX 200 listed company operating a global digital travel business.

What makes us stand out?

• We are a wholesale global travel organisation

• We have 1500+ people speaking 50+ languages in 120+ cites across 50+ countries

• We partner with over 400,000 properties in more than 14,000 destinations

• We work with more than 44,000 travel companies in 145 source markets

• We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking

How will you make an impact?

The Administrative Support Assistant Contracting is responsible for providing a high standard support to Contracting department.

Key elements to the role include, but not limited to:

• Administrative tasks
• Adhoc projects
• Weekly/ Monthly/ Yearly reports and presentation internally and externally.
• Monitor the daily Third Party bookings and communicate with the internal stakeholders to fix the issues.
• Support the Contracting CMs in terms of reporting.
• Answering departmental email/phone inquiries and handling complaints in a courteous, professional manner
• Ensuring office supplies are maintained, to always ensure adequate levels of necessary supplies
• Create and maintain filing systems, both electronic and physical & ensuring the confidentiality and security of files and filing systems
• Coordinating schedules, arranging meetings, preparing & distributing memos and reports, and other correspondence, and ensuring that everyone is kept current on necessary Contracting department news and information
• Overseeing special projects and tracking progress towards company goals
• Manage business travel arrangements
• Developing, reviewing, and improving administrative systems, policies and procedures
• Write and edit documents from letters to reports and instructional documents
• Assisting with a variety of administrative tasks including copying, taking notes, and making travel plans

The skills we would love to see in your suitcase

Qualifications & Knowledge

• Understanding of B2B hospitality & Tourism business and electronic distribution channels used for the distribution of lodging products
• Excellent presentation skills
• Ability to multitask

Experience, Skills and Behavioural Requirements

• Strong communication skills
• Exceptional time, task, and resource management skills
• Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills
• Planning and Organisation skills - ability to multi-task, be proactive and ability to work independently and use your own initiative
• Must have advanced software skills (Microsoft Office), specific in Excel & PPT & Power BI
• OTA, Travel & Tourism, hospitality Experience (2+ years) is required

Why choose us as your next destination?

We are super proud of our dedicated team of friendly, energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.

Over 50 different languages are spoken by our workforce, but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires, we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.

• International highly skilled group of experts from all around the globe

• Dynamic environment with the chance to grow, influence & impact change

• Disruptive, fast-growing market leader within travel & endless possibilities

• Culture built on collaboration empowerment and innovation

Click for more information about life at WebBeds :

Find out more about the WebBeds business

Job description

Job Title: Administrative Support

Job Description:

In Technical Vendor Management Europe department, we are looking for a highly motivated profile to be contracted as a yellow badge for our team for a period between 6-12 months. This role will function as a member of our team full dedicated during the period, with access to systems and resources, including a computer provided. The primary focus will be on maintaining and updating trackers, supporting the creation of reports and newsletters, organizing meetings and agendas, and other related administrative tasks (see below Scope details).

• Expected deliverables:

Tracker Management:

• Maintain and update various projects and team trackers.
• Ensure accuracy and timely updates to reflect current data and statuses.

Report Creation:

• Assist in the creation of detailed performance reports using Excel, PowerPoint, and other relevant tools.
• Compile and format data from various sources for presentation to stakeholders.

Newsletter Support:

• Contribute to the drafting and distribution of newsletters, ensuring clear and professional communication.
• Coordinate with team members to gather necessary content and updates.

Meeting and Agenda Organization:

• Schedule and organize meetings with externals, including preparing agendas, sending invitations, and coordinating logistics.
• Update and manage the team's calendar to ensure efficient use of time and resources.

Wiki maintenance:

• Maintain updated team Wiki with the required information to be shared with other teams

General Administrative Support:

• Provide additional administrative support as needed, such as document preparation, file management, and communication with vendors.
• Liaise with internal and external stakeholders to facilitate smooth operations.

Required qualifications/certifications:

Presentation & Communication Skills:

• High level of English proficiency, both written and verbal.
• Excellent presentation skills, written and verbal.
• Experience in creating executive-level presentations.

Technical Skills:

• Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, macros, data modeling).
• Strong PowerPoint skills for creating presentations.
• Experience with data visualization tools (QuickSight, Tableau, or similar).
• Ability to manage and maintain multiple tracking systems and databases.

Data Management & Analysis:

• Proven experience in data cleaning, validation, and transformation.
• Analytical skills to convert raw data into meaningful insights.
• Ability to create and maintain automated reporting systems.

Organizational Skills:

• Strong ability to organize and manage multiple tasks, prioritize effectively, and meet deadlines.

Attention to Detail:

• High level of accuracy in all work, with an ability to spot errors and inconsistencies.

Reporting Skills:

• Ability to make clear nice-look reports by summarizing and capturing key information.

Software/programs/tools:

Microsoft Excel, PowerPoint, Smartsheet and Word.

Required Years of Experience:

2

Job Types: Full-time, Contract

Contract length: 12 months

About 3S

3S is a Silver Partner of Odoo and a Gold Partner of 3CX, committed to providing solutions that boost efficiency and streamline business processes. We created , an intuitive HR mobile app designed to simplify employee management. Our mission is to empower organizations with cutting-edge technology.

Job Description

Carry out administrative tasks involving business responsibilities that require interaction with confidential information, exercising tact, diplomacy, and discretion. The duties are moderately routine and demand consistent attention to detail.

Essential Functions

• Schedule appointments based on priority
• Maintain files and confidential records
• Coordinate project schedules, meetings, and workshops
• Receive, photocopy, distribute, and file various correspondence and reports
• Manage all incoming and outgoing mail, including courier deliveries
• Take and distribute internal meeting minutes when required
• Provide data, information, and supporting materials to assist the manager with daily operations as needed
• Track department or employee data and prepare regular reports by deadlines
• Assist in organizing major business meetings with internal teams and external clients
• Oversee the timely submission of staff expense reports if assigned
• Coordinate facility requirements, such as space and equipment
• Handle routine matters and forward urgent issues during the manager's absence or travel
• Liaise with vendors, Accounts Receivable, Purchasing, and Finance to research and correctly code invoices for payment
• Manage procurement of all facilities-related supplies
• Perform additional duties as assigned

Qualifications

• Relevant university degree
• Fluent in English, both spoken and written
• Proficient with MS Office Suite (Word, PowerPoint, Access, Outlook) and internet applications
• Strong written and verbal communication skills
• Ability to work independently and as part of a team, prioritizing tasks effectively
• Capable of meeting deadlines and managing time efficiently
• Skilled at multitasking
• Able to build and maintain effective working relationships with colleagues, managers, and clients
• Employment offers are contingent upon successful completion of job-specific screening criteria

About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Job Description Summary: Perform administrative duties with business responsibilities necessitating contact and exposure to confidential information

Job Description: Perform administrative duties with business responsibilities necessitating contact and exposure to confidential information

Requiring use of tact, diplomacy, and discretion. Duties and responsibilities are moderately routine in nature, and require

Essential Functions

• Schedule of appointments as determined by priority
• Maintain all files, confidential records.
• Coordinate travel schedules, arranging meetings and teleconferences
• Receive, photocopy, distribute, and file a variety of incoming and outgoing correspondence and reports.
• Be responsible for all incoming and outgoing mail and correspondence including but not limited to courier deliveries, etc.
• May be responsible for taking and distributing internal meeting minutes.
• Provide relevant data, information, and back-up support materials to assist manager with day to day operations, as requested.
• May track a variety of department and/or employee data and complete regularly scheduled reports by required due date.
• Assist in preparation, obtain appropriate departmental signatures, track and follow up on various personnel actions to include candidate requisition forms for open positions, , employee leaves, promotions, etc
• Assist in the planning, coordination, and preparation of major business meetings, luncheons, and dinners involving both internal and external clients, departments and companies as required.
• May be responsible for the submission of staff expense reports in a timely manner.
• May be responsible for the coordination and planning of facility needs (space, equipment, etc.)
• When manager is on travel or out of office may respond to routine items and forward urgent issues to appropriate individuals.
• Interact with vendors, Accounts Receivable, Purchasing and Finance to research and properly code invoices for payment.
• Take responsibility for the selection and procurement of all Facilities related supplies.
• Performs other duties as required.

Qualifications
Additional Job Description:

• Suitable University Degree
• Fluent in English (Spoken & written)
• Computer skills (MS Office Suite, MS Word, MS PowerPoint, MS Access, MS Outlook, and Internet).
• Good communication skills (written and verbal).
• Ability to work both within a team environment and independently to prioritize tasks
• Ability to maintain timelines
• Ability to manage time efficiently
• Ability to perform multiple tasks.

Ability to establish and maintain effective working relationships with coworkers, managers and clients

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Description

The Customer Service Back Office Specialist will support CS department in back office, Credit/debit notes processing, Suppliers selection & Service providers contractual agreement focus.

Main tasks

Debit/Credit Notes processing

• Issuing Credit and Debit Note requests to accounting relevant to ALL service & parts topics (e.g.: Dealers' 8% Parts Margin for Warranty Plus claims, Audatex Cross-Charging, Service Packages Incentive, warranty claim audit and claim processing, Dealer Bonus Pay-out. etc.)
• Issuing Debit notes for Daimler Warranty claims charge back

Operational Management Service Contracts

• Approve and Reject Contracts on Aftersales Plus
• Approve and Reject warranty Extension Exceptions
• Update numbers of sold service contracts on Oscar on Monthly basis.

Update Cost Calculation Service Contracts

• Prepare all pricing documents for warranty ad service packages
• Update prices on website

Monitoring Retail Network Performance through defined targets

• Send Service packages Penetration ratio on monthly basis to all dealers
• Send service package incentives to dealers on monthly basis
• Put incentive on sales order sheet and create sales order
• Warranty pricing and annex

Contractual agreements, Purchase Requisition/Orders & Sales Order Processing

• Supplier selection/registration and contracts renewals
• Support in procurement process from documentation prospective / required signatures
• Suppliers Annual PO's and invoicing

Road Side Assistance

• Coordinate / Rollout / Follow up MB Eg road side assistance program
• Monthly reporting of road side assistance

ISO – Departmental Documentation Co-ordination

• Assisting coworkers in preparing & updating departmental Processes
• Coordinating with Operational Excellence regarding the departmental processes.
• ISO Documents Consolidation and availability on SharePoint

Retail network staff accesses control

• Monitoring Dealer's staff accesses to Xentry Portal/After sales Plus according to dealer standards.
• Provide personnel with assigned privileges.
• Coordinate with management for approval of assigned privileges.
• Coordinating with the responsible department for implementing provided privileges.

Reporting & Follow up

• Monthly Warranty Claims credit reporting to Dealers
• Suppliers contract data base follow up and updates
• Presidency payments follow up

Other Tasks

• Data Stewards for Shredding/Scrapping Initiative

Qualifications

Training & Qualifications:

• Bachelor's Degree in Business Administration/Engineering or any equivalent field.

Technical knowledge:

• Familiar with MS Office applications (Excel-Word-PowerPoint).

Soft skills/individual competence

• Interpersonal skills with the ability to work under pressure

• Excellent communication skills

• Negotiation skills

• Reporting and process management

Experience

• 1-3 years of experience in related fields

Language

• Good command of English Language

Aufgaben

The Customer Service Back Office Specialist will support CS department in back office, Credit/debit notes processing, Suppliers selection & Service providers contractual agreement focus.

Main tasks

Debit/Credit Notes processing

• Issuing Credit and Debit Note requests to accounting relevant to ALL service & parts topics (e.g.: Dealers' 8% Parts Margin for Warranty Plus claims, Audatex Cross-Charging, Service Packages Incentive, warranty claim audit and claim processing, Dealer Bonus Pay-out. etc.)
• Issuing Debit notes for Daimler Warranty claims charge back

Operational Management Service Contracts

• Approve and Reject Contracts on Aftersales Plus
• Approve and Reject warranty Extension Exceptions
• Update numbers of sold service contracts on Oscar on Monthly basis.

Update Cost Calculation Service Contracts

• Prepare all pricing documents for warranty ad service packages
• Update prices on website

Monitoring Retail Network Performance through defined targets

• Send Service packages Penetration ratio on monthly basis to all dealers
• Send service package incentives to dealers on monthly basis
• Put incentive on sales order sheet and create sales order
• Warranty pricing and annex

Contractual agreements, Purchase Requisition/Orders & Sales Order Processing

• Supplier selection/registration and contracts renewals
• Support in procurement process from documentation prospective / required signatures
• Suppliers Annual PO's and invoicing

Road Side Assistance

• Coordinate / Rollout / Follow up MB Eg road side assistance program
• Monthly reporting of road side assistance

ISO – Departmental Documentation Co-ordination

• Assisting coworkers in preparing & updating departmental Processes
• Coordinating with Operational Excellence regarding the departmental processes.
• ISO Documents Consolidation and availability on SharePoint

Retail network staff accesses control

• Monitoring Dealer's staff accesses to Xentry Portal/After sales Plus according to dealer standards.
• Provide personnel with assigned privileges.
• Coordinate with management for approval of assigned privileges.
• Coordinating with the responsible department for implementing provided privileges.

Reporting & Follow up

• Monthly Warranty Claims credit reporting to Dealers
• Suppliers contract data base follow up and updates
• Presidency payments follow up

Other Tasks

• Data Stewards for Shredding/Scrapping Initiative

Qualifikationen

Training & Qualifications

• Bachelor's Degree in Business Administration/Engineering or any equivalent field.

Technical knowledge:

• Familiar with MS Office applications (Excel-Word-PowerPoint).

Soft skills/individual competence

• Interpersonal skills with the ability to work under pressure
• Excellent communication skills
• Negotiation skills
• Reporting and process management

Experience

• 1-3 years of experience in related fields

Language

• Good command of English Language

KontaktMercedes-Benz Logistics and Distribution Egypt LLC

90 South Road, Building Bureau 175, 5th Settlement11835 Cairo

Mariam Elharref E-Mail: mariam.-

Bewerben

KontaktMercedes-Benz Logistics and Distribution Egypt LLC

90 South Road, Building Bureau 175, 5th Settlement11835 Cairo

Mariam Elharref E-Mail: mariam.-

Technical Support Supervisor.Technical Support VJ)

Description

Job Purpose

Lead the Technical Support First Line Advisors team into performing their operational duties of handling customers' technical complaints/requests directed to them through inbound calls for DSL Med and Core customer's and Escalate global incidents and problems that impact Etisalat Fixed Lines, ADSL/VDSL throughout all customer journey (fulfilment, support and retention if necessary).

Report To Position Name

Maintaining First Line SLA: As the technical support call center, the job holder leads the call center team to maintain targeted SLA for Med and Core queues through management of day-to-day operation activities. Plan and Amend Staff Scheduling: In cooperation with WFM, the senior supervisor is responsible for planning staff schedules in accordance with forecasted workloads to meet the required SL and Accessibility targets daily. Design and Amend KPI schemes and targets: The DSL TS senior supervisor is responsible for designing and measuring all individual KPI's for all employees that report to him. The KPI's are then measured and shared with staff and management to assure the proper operation metrics are achieved by all staff. Selecting Position Candidates: DSL TS senior supervisor is responsible for filtering, testing and interviewing all internal and external candidates for vacant technical support positions either in staff or outsourcing employees hired for Etisalat TS CC by our vendors. Maintain Staff Engagement: DSL TS senior supervisor is key accountable contributor in boosting and maintaining the TS staff engagement levels and their Etisalat loyalty. This is done via different activities and support actions to staff to address all their concerns and aspirations from Etisalat as a caring workplace. Supervise the day-to-day service level target.Ensure full availability while handling the floor in addition to proper communication regarding the Service Level and excellent knowledge of the applications and analysis tools.Review the entire segments KPIs of the team on a monthly basis to identify any areas of development and take any proper needed actions.Contribute in the floor issues, complaints, and escalated calls to insure the maximum customer satisfactions.Ensure that all agents are updated with the latest technology updatesEnsure accurate implementation of quality standard, company policies & procedures.Extract reports for the queue and agents performance and analyze the trends to act upon them.Review and adjust schedules to ensure maximum headcount, with any challenging givens related to annuals, trainings, etc…Develop work flows for better utilization & for better customer experienceInterview new and potential candidates that are required to join the area.Provide back up support to all the team members in case of escalations.Maintain Competitive Customer Experience Position in the Market: DSL Technical Support Senior Supervisors are the main accountable Etisalat staff members for maintaining Etisalat competitive edge in the market among competitors in terms of Internet services customer experience and technical support, which is measured via different reports like TRIM, NPS, NTRA reports, etc.Digitization and Automation: DSL TS senior supervisor leads the area's contribution to transform operations into automation and digitization by planning the areas that are more likely to employ automation technologies and contribute in the implementation of these technologies into operation to integrate various digital platforms and robotic software into TS operations. TS Senior Supers craft the various services and requests that could be handled through IVR, My Etisalat App, Web Dashboards and Chat Bots. Also all operational tasks and service requests that could be assisted or handled by Robotics servers and applications. Coaching and Training Staff: The area senior supervisor acts as the duty expert for all technical support staff regarding all complex technical problems/solutions that face the operation. He/she is also the subject matter expert in terms of the processes and practices that should be followed by staff. Hence the senior supervisor routinely conducts training, awareness campaigns and coaching sessions for technical support staff members to keep their knowledge up to speed with the changing needed know-how. .Global and Chronic Issues Escalation : The incumbent job holder leads identifying, diagnosing and escalating all global and chronic network, system and process issues that impact Etisalat fixed and internet customers and coordinate and own their resolution with concerned teams in technical, IT and commercial departments. Investigations, Incident Reports and Corrective Actions: DSL TS senior supervisor is responsible for internal investigations in suspected errors, process violations or operational failures that impact customers or business. The incumbent prepares the incident report, finds the root cause, propose and apply the corrective actions, coach the mistaking team member if any and takes the preventive measures that will stop such incident from repeating. Routine Audit and Quality Assurance: The incumbent routinely observes and audits how his team perform their duties in supporting customers and cross-checks their business and customer handling with Etisalat customer care required quality standards and coaches team members accordingly in case of any deviation from required standards Monitor and Assess Product KPI's: The TS senior supervisor must maintain close observation on all KPI's of products being supported by technical support areas (Fixed Lines, VDSL, etc.) which include activation rates, customer base, contact rate, complaint rate and churn rate to make sure that technical support operations are adapting to the rapid changes in product base behaviours in order to meet needed business and customer expectations.

Qualifications

QUALIFICATIONS_ESSENTIAL

 Excellent Knowledge of Telecom technologies, data network operation, data services and both mobile and fixed broadband technologies Excellent knowledge of Etisalat brand name, values, core competencies, organisation charts, department functions. xcellent Knowledge of all fixed, Internet and broadband products and services Etisalat provides for its customers. xcellent knowledge of customer experience metrics and operation Management principles. Fluency in both spoken & written English & Arabic language is Essential.

QUALIFICATIONS_DESIRABLE

xcellent technical knowledge of data network technologies and operation and of fixed and mobile broadband technologies xcellent analytical skills to support leading the troubleshooting of complex technical issues and operational insights. xcellent negotiation, presentation and communication skills both written and oral. xcellent Leadership attitude and management skills xcellent command of Microsoft Office software package (MS Excel, Access, Power Point, Word, Outlook, etc.) xcellent coaching abilities to enable incumbent become a mentor for technical support staff. bility to coordinate and negotiate complex initiatives and collaborative challenges among different Etisalat departments and stakeholders

EXPERIENCE_ESSENTIAL

Minimum 3 Years of experience in Customer care, technical Support/Data Network Operation/Internet Service Delivery Supervisory experience in call centers with extensive telecom information.

EXPERIENCE_DESIRABLE

Telecom background. GSM experience. Technical experience (IT back ground).

CERTIFICATIONS_ESSENTIAL

Essential: One or more accredited certificate in data network or computer system operation/technologies (CCNA, JCNE, MCSA, TIA CCNT, etc.) Desirable: CCNP, CCIP, CCIE, MCSE Lean Six Sigma PMP

Job: Supervisor

Organization: Etisalat-Misr

Job Posting: 25/Sep/2025, 1:58:39 AM