522 Support Specialist jobs in Egypt

We're Hiring Operation & Support Team Members

We're looking for motivated and detail-oriented individuals to join our
Operation and Support Team
.

Job Responsibilities:

• Activate and register new drivers.
• Make calls to assist with registration issues.
• Follow up on orders and resolve related problems.
• Review driver ratings and handle issues through communication and follow-up.
• Answer calls and provide effective support.

Requirements:

• Good experience using a PC, Excel, and Microsoft Office.
• Strong communication and problem-solving skills.
• Ability to work from the office.

Work Details:

Location:
From the office

Working Hours:
10:00 AM – 6:00 PM

Salary:
8,000 EGP

If you're interested, please send your CV or contact me directly

مطلوب موظفين في قسم العمليات والدعم

نبحث عن أشخاص متحمسين ومنظمين للانضمام إلى
فريق العمليات والدعم
لدينا.

المهام الوظيفية:

• تفعيل وتسجيل السائقين الجدد.
• إجراء مكالمات لحل مشكلات التسجيل.
• متابعة الطلبات وحل المشاكل المتعلقة بها.
• مراجعة تقييمات السائقين والتواصل معهم لحل المشكلات.
• الرد على المكالمات وتقديم الدعم الفني والإداري.

المتطلبات:

• إجادة استخدام الحاسوب وبرامج Excel وMicrosoft Office.
• مهارات تواصل قوية وقدرة على حل المشكلات.
• الالتزام بالعمل من المكتب فقط.

تفاصيل العمل:

الموقع:
من المكتب

ساعات العمل:
من 10 صباحًا إلى 6 مساءً

الراتب:
8000 جنيه مصري

Company Description

At Alorica, we are passionate about creating customers for life by designing experiences that elevate your brand. As a full-service CX partner, we blend proven performance, industry-leading expertise, and the right technology to deliver real results and limitless possibilities. We are bold enough to challenge convention, relentless in delivering results, connected through deep client relationships, and true to our values of integrity and authenticity. With a global reach that includes 100,000 professionals across 17 countries, we serve over 250 brands in more than 75 languages. Join our curious, creative, connected, and committed team. Check out our careers page:

Role Description

This is a full-time, on-site role for a Support Specialist located in Ezbet Zayed. The Support Specialist will be responsible for providing excellent customer service, handling customer inquiries, resolving issues, and ensuring customer satisfaction. Daily tasks include responding to customer calls and emails, troubleshooting technical problems, and maintaining accurate customer records. The Support Specialist will work closely with other team members to deliver top-notch customer support and meet performance targets.

Qualifications

• Graduates, dropouts , gap year are welcome to apply
• Fluency in English is a MUST
• Flexibility to work from office at (Elsheikh Zayed) is a MUST
• Customer Service and Communication skills
• Technical Troubleshooting and Problem-Solving abilities
• Ability to maintain accurate records and documentation
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Experience in a customer support role is a plus
• High school diploma or equivalent; additional qualifications are a plus

As a Partner Apps Support Specialist, you will act as the first line of contact for our partners that build

apps on top of our platform. This is an excellent opportunity to learn and bring your own expertise to the

table. You'll handle inquiries through Intercom and email, assess issues, resolve them when possible, or

escalate them to the right internal team. Your role ensures that partners receive quick, accurate, and

friendly responses while keeping internal teams aligned.

This is a hands-on role where ownership, proactivity, and strong communication are key. You will also

help improve efficiency by identifying opportunities to automate common inquiries or processes.

Your first day will start with setting up your environment, learning our tools, and understanding our

support processes. You'll receive training for your onboarding to quickly get up to speed with workflows

and escalation paths. You won't be left alone in the answering. We will guide you on the implementation

of the processes and ensuring you have the tools. We will also hear your recommendations and

implement some of those together

By the end of your first month, you are expected to:

• Handle partner inquiries confidently.

• Escalate cases appropriately when needed.

• Understand your key stakeholders and communication channels.

• Be fully onboarded and ready to contribute to process improvements.

Your responsibilities will be:

- Act as the primary contact for partner inquiries through Intercom and email.

- Perform initial investigation and root cause analysis for each request.

- Resolve inquiries independently when possible or escalate with full context.

- Monitor escalated tickets to ensure timely resolution and communication.

- Propose automation or workflow improvements to reduce repetitive tasks.

How will you do it?

You'll work closely with the Support Lead and internal technical teams to ensure smooth communication

and quick issue resolution. Your success depends on your ability to:

- Communicate clearly and effectively with both partners and colleagues.

- Take ownership of every case, from intake to resolution.

- Balance a flexible schedule with timely collaboration.

- Stay organized and proactive, even under occasional pressure.

What are we asking you to have?

Hard Skills

• Fluency in English and Arabic (written and spoken).

• Ability to operate APIs using standard tools.

• Basic SQL knowledge for querying in Metabase.

• Proficiency with Intercom.

• Familiarity with automation tools to streamline repetitive tasks.

Soft Skills

• Strong ownership and accountability.

• Excellent communication and problem-solving skills.

• Team player with a proactive, organized mindset.

• Ability to stay calm and focused under occasional pressure.

We are seeking a technically proficient and proactive Application Support Engineer to join our team in Blabs . This role involves supporting key business applications, ensuring system stability, and providing timely issue resolution across retail operations, including POS, ERP, Fintech, and supply chain systems.

Key Responsibilities:

• Provide L1 and L2 support for business-critical retail applications, including POS, ERP, inventory, Fintech, and e-commerce platforms.
• Investigate, troubleshoot, and resolve application-related issues, ensuring minimal disruption to business operations.
• Collaborate with IT, business users to identify root causes and implement permanent fixes.
• Assist in deploying application updates, testing, performing UAT, and supporting go-live activities.
• Document solutions and maintain a knowledge base to support ongoing operations.
• Support data integration and flow between systems (e.g., POS, ERP, CRM, etc.).
• Conduct regular system health checks, monitor logs, and maintain system performance.
• Provide end-user training and support, training materials as needed.

Requirements

• • Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1-2 years of experience in Application Support or a similar IT role, ideally within a retail or Fintech environment.
• Strong understanding of retail & fintech systems such as POS, inventory, loyalty, microfinance applications, and supply chain platforms.
• Hands-on experience with ERP systems, preferably Microsoft Dynamics (AX, or D365).
• Working knowledge of DB2 and PostgreSQL, Microsoft SQL databases, including the ability to write queries and analyze logs.
• Basic familiarity with APIs and system integrations is a plus.
• Excellent understanding of problem-solving skills, incident management, ITIL V4, Agile mindset, and a customer-first mindset.
• Very good command of English, both written and spoken, to effectively communicate with technical teams and business stakeholders.
• Ability to thrive in a fast-paced, high-demand retail environment.

Benefits

Office environment: When you come to our b_labs office, you'll find creative workspaces, a well-equipped kitchen, and an open design to foster collaboration between teams.

Flexibility: You know best whether you want to work from home or in the office. However, if you want to join your teammates onsite, we will subsidize the costs for lunch to foster the b_labs office community

Equipment: From "Day 1" you will receive all the equipment you need be successful at work. Therefore, you can choose your laptop and get all the tools you need to stay on top of your game.

Company Description

Talent Solutions plays a crucial role in supporting companies to optimize their workforce and achieve business objectives through customized solutions. Our vision is to ensure the organization's workforce drives success and growth. We provide top-notch HR consultation services that help businesses create a positive and productive work environment. Our services include business consultation, WFM solutions, hiring services, payroll services, performance management, training, and medical insurance.

Role Description

This is a full-time on-site role located in New Cairo for a Customer Support Specialist. The Customer Support Specialist will be responsible for addressing customer inquiries, providing excellent customer service, and resolving technical issues. Day-to-day tasks include managing customer support tickets, ensuring customer satisfaction, offering technical support, and using analytical skills to assess and improve support processes.

Qualifications

• Strong Customer Support and Customer Satisfaction skills
• Excellent Interpersonal Skills
• Capable of providing effective Technical Support
• Solid Analytical Skills for assessing and improving support processes
• Excellent verbal and written communication skills
• Ability to work independently and collaboratively
• Experience in the customer service industry is a plus
• Bachelor's degree in related field preferred

Job Description
In this role, you'll be the hero for our customers, by:

• Providing exceptional customer service through various channels
• Effectively troubleshooting customer issues and finding solutions
• Championing a positive customer experience and building strong relationships

Job requirements

Do You
Has at least 1 year experience as customer service?

Excellent English speaker?

Have a bachelor's degree or any relevant degree?

Thrive in a fast-paced environment where you can help others?

Possess excellent communication and problem-solving skills?

Enjoy building relationships and exceeding customer expectation

We are hiring

Job Description

Duties and responsibilities :

• Answering customers' inquiries via Chat, Email, and Social Media. providing the right information.
• Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
• Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
• Communicates with other departments to answer customers' inquiries, solve their problems and fulfill their needs
• Building lasting relationships with clients and other team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed metrics while providing excellent consistent customer service.
• Making sales or recommendations for services that may better suit customers' needs.
• Taking part in training and other learning opportunities to expand knowledge of the company and position.
• Adhering to all company policies and procedures.

Title: International Sales Specialist / Student Recruiters

Location: Maadi, Egypt (In office) –

We provide transportation.

Schedule: Monday to Friday

Night Shift

7PM-4AM

Basic net salary EGP 16,000.00 per month + monthly uncapped commission + quarterly bonus + door-to-door transportation + medical insurance

Who we Are.

Brand Mappers is a national marketing and advertising agency collaborating with local and international educational institutions in Noth America to provide them with Full scale marketing, Admissions services, and business solutions. We care a lot about our customers and employees. We work as a family to achieve our goals. We support them all over the way and assist them to grow with us.

Duties/Responsibilities (Including but not limited to the following):

· Researching, prospecting, and establishing leads via direct phone contact, emails and text messages

· Presenting the opportunities of attending the College.

· Qualify leads and develops progressive strategies to close new and existing business in a timely manner.

· Collaborate with internal College departments on partner-related opportunities.

· Accountable for achieving established sales/ targets/goals.

· Administrative duties and support as required.

· Providing sales and product information on programs and offerings.

· Maintaining records to contribute to the administrative functions of the campus.

· Achieving monthly and annual sales targets.

· Driving the recruitment efforts pertaining to admissions in the school to ensure that student enrollment is consistently filled.

Qualifications & Education (skills/experience)

This is a results-driven position and compensation is commensurate with performance. To be successful in the position, individuals must be committed to developing, maintaining, and demonstrating the following:

· Bachelor's degree in business or related field.

· Excellent English communication skills verbal, written and listening.

· A minimum of 3 years of Tele sales performance history with a preference for a private education recruitment agency.

· An equivalent combination of education and experience may be considered.

· Exceptional Technical skills with Microsoft office Suites.

· Highly organized with attention to detail.

· Ethical and Adheres to all work policies and procedures.

· Professional and flexible attitude with a passion for helping others.

· Ability to create and nurture relationships with customers through social selling.

· Clear Criminal Background.

· Preference will be given to people who have prior sales experience or experience.

. Excellent experience with Microsoft office suite

Job Type: Full-time

Benefits: Medical Insurance

Experience: 3 years Tele-sales is required.

Language: English

Work Location: New Cairo (5th Settlement)

Ability to commute/relocate: Cairo: Reliably commute or planning to relocate before starting work (Preferred).

Company Description

At Athear, we infuse passion into every service element, sparking a blend of energy, creativity, and innovation. Our culture embodies the core beliefs and dynamic interactions shaping how our management and employees drive business transactions. Embracing global quality standards, we seamlessly integrate human capital, premium facilities, cutting-edge technology, and operational excellence into our service delivery.

Role Description

This is a full-time on-site role located in Cairo for a Customer Support Specialist (B2 English). The Customer Support Specialist will be responsible for handling customer inquiries, providing technical support, ensuring customer satisfaction, and utilizing analytical skills to solve complex issues. Daily tasks include responding to customer queries, troubleshooting problems, and maintaining detailed records of interactions.

Qualifications

• Customer Support skills and dedication to Customer Satisfaction
• Strong Interpersonal Skills for effective communication
• Experience in providing Technical Support and troubleshooting
• Analytical Skills to assess and resolve issues efficiently
• Proficiency in English (B2 Level)
• Excellent problem-solving abilities
• Bachelor's degree in a relevant field is a plus
• Previous experience in a similar role is advantageous