76 Support Services jobs in Egypt
Support Services Specialist and Order Booking
Cairo, Al Qahirah
ABB
Posted today
Job Viewed
Job Description
**Support Services Specialist and order booking**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
You will be working as System & Office Administration Specialist and will be the part of Motion business area for Service division based in Cairo, Egypt. In this role you will be responsible for providing an auxiliary service to a Business/Division, engaging internal customers and drive efficient services in various administrative areas
**Your responsibilities**:
- Providing a service to the relevant business to meet current needs, efficiently and effectively performing tasks to high quality standards to ensure customer satisfaction, ensuring relevant processes, policies and procedures are correctly implemented and makes suggestions for improvement
- Overseeing the delivery of services by external providers in line with SLAs (Service Level Agreements) and reporting any shortcomings and areas for improvement, performing complex administrative activities and takes responsibility for delivering specific department processes/programs
- Researching, complying, verifying and analyzing information and issuing special reports, presentations, organization charts, communicating tasks within the area of responsibility, ensuring knowledge and information is shared and keeping others up to date
- Providing confidential support to individual executives and/or management team members, coaching and may have solid line manager responsibility for more junior administration staff, arranging business critical internal/external events
- Providing financial support on a department/project level, monitoring budget spend, raising and approving requisitions/invoices, etc
**Your background**:
- Bachelor’s Degree in Business Administration / Commerce
- Minimum 4-6 years of experience in admin work
- Solid Knowledge in SAP requirement
- Fluency in both English and Arabic language is mandatory
**Benefits**:
- Retirement plan
**More about us**:
ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day. Work model: on site #LI-onsite
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
You will be working as System & Office Administration Specialist and will be the part of Motion business area for Service division based in Cairo, Egypt. In this role you will be responsible for providing an auxiliary service to a Business/Division, engaging internal customers and drive efficient services in various administrative areas
**Your responsibilities**:
- Providing a service to the relevant business to meet current needs, efficiently and effectively performing tasks to high quality standards to ensure customer satisfaction, ensuring relevant processes, policies and procedures are correctly implemented and makes suggestions for improvement
- Overseeing the delivery of services by external providers in line with SLAs (Service Level Agreements) and reporting any shortcomings and areas for improvement, performing complex administrative activities and takes responsibility for delivering specific department processes/programs
- Researching, complying, verifying and analyzing information and issuing special reports, presentations, organization charts, communicating tasks within the area of responsibility, ensuring knowledge and information is shared and keeping others up to date
- Providing confidential support to individual executives and/or management team members, coaching and may have solid line manager responsibility for more junior administration staff, arranging business critical internal/external events
- Providing financial support on a department/project level, monitoring budget spend, raising and approving requisitions/invoices, etc
**Your background**:
- Bachelor’s Degree in Business Administration / Commerce
- Minimum 4-6 years of experience in admin work
- Solid Knowledge in SAP requirement
- Fluency in both English and Arabic language is mandatory
**Benefits**:
- Retirement plan
**More about us**:
ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day. Work model: on site #LI-onsite
This advertiser has chosen not to accept applicants from your region.
0
Service Desk
Cairo, Al Qahirah
MigrationIT
Posted today
Job Viewed
Job Description
**Job Information**:
Field
- InfrastuctureField / Area
- Support ServicesIndustry
- RetailJob Category
- ServiceDesk & HelpdeskWork Experience
- 1-3 yearsSalary
- 6600City
- Nasr City, CairoState/Province
- CairoCountry
- EgyptZip/Postal Code
- 11311- End User Device Support.
- Troubleshooting Network connectivity problems (LAN, WAN, WiFi).
- Support Application (Outlook, Printing, Scanning )
- Hardware Support (Printers, MFP, Desk Phones )
- Maintenance and monitoring of computer networks and systems.
- Diagnosing and solving hardware or software faults.
- Testing and evaluating new technology
Field
- InfrastuctureField / Area
- Support ServicesIndustry
- RetailJob Category
- ServiceDesk & HelpdeskWork Experience
- 1-3 yearsSalary
- 6600City
- Nasr City, CairoState/Province
- CairoCountry
- EgyptZip/Postal Code
- 11311- End User Device Support.
- Troubleshooting Network connectivity problems (LAN, WAN, WiFi).
- Support Application (Outlook, Printing, Scanning )
- Hardware Support (Printers, MFP, Desk Phones )
- Maintenance and monitoring of computer networks and systems.
- Diagnosing and solving hardware or software faults.
- Testing and evaluating new technology
This advertiser has chosen not to accept applicants from your region.
1
Converged Service Desk
Orange Business
Posted today
Job Viewed
Job Description
**About the role**:
1. To provide a professional first technical point of contact for the customer.
2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
3. Provide updates as needed to the customer in order to meet performance objectives.
4. To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
5. To perform technical escalations in line with company procedure.
6. To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.
7. To liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
8.Document all troubleshooting and a case management actions via the electronic case management system.
9. To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.
**About you**:
- English Fluent.
- Bachelor Degree in Communication Engineering.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
- Able to work on shift Basis.
**Additional information**:
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
**Department**:
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
**Contract**:
Regular
1. To provide a professional first technical point of contact for the customer.
2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
3. Provide updates as needed to the customer in order to meet performance objectives.
4. To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
5. To perform technical escalations in line with company procedure.
6. To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.
7. To liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
8.Document all troubleshooting and a case management actions via the electronic case management system.
9. To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.
**About you**:
- English Fluent.
- Bachelor Degree in Communication Engineering.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
- Able to work on shift Basis.
**Additional information**:
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
**Department**:
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
**Contract**:
Regular
This advertiser has chosen not to accept applicants from your region.
2
IT Service Desk Engineer
Orange Business Services
Posted today
Job Viewed
Job Description
**About the role**:
- Telephone support and/or shift hours mandatory
- Provide timely and professional technical support for all IT incidents received by phone or through the web self-service tool.
- Respond to all escalations on a timely manner in line with the Incident Handling Policy.
- Diagnose incidents utilizing administration tools or remote control utilities to troubleshoot PC, operating system or system incidents
- Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
- Perform technical escalations in line with Incident Handling policy
- Ensure incidents are routed to the proper next level/organization as part of the incident management process
- Liaise with other relevant departments e.g. Office IT, Infrastructure, Security, Data Center, etc. to ensure all incidents are managed properly
- Maintain a thorough understanding of the tools, systems, and processes required to provide quality customer support.
- To resolve by himself/herself most of the incidents relevant to the scope of expertise.
- Undertake any other reasonable task as assigned
**About you**:
Customer Service orientated, customer focused with good customer service skills.
Ability to multitask
Good PC troubleshooting background
Good troubleshooting logic to isolate the fault.
At least one formal technical qualification related to Office IT, infrastructure, OS, Data Base
Fluent in spoken and written English and French is a plus
Team work, Simplicity, Agility, Flexibility, Adaptability, result driven and Autonomous
Good communication skills and multi culture understanding
Prioritization and time management
**Additional information**:
Job Contacts:
Within Orange Business Services:
Other Support groups.
Hosting and infrastructure entities
Event Management
Outside Orange Business Services:
Business Partners which having a defined support process.
Contractors, externals and temporary employees who have a defined support process
France Telecom support team.
FT International (FT Subsidiaries)
**Department**:
Customer Marketing& Innovation
**Contract**:
Regular
- Telephone support and/or shift hours mandatory
- Provide timely and professional technical support for all IT incidents received by phone or through the web self-service tool.
- Respond to all escalations on a timely manner in line with the Incident Handling Policy.
- Diagnose incidents utilizing administration tools or remote control utilities to troubleshoot PC, operating system or system incidents
- Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
- Perform technical escalations in line with Incident Handling policy
- Ensure incidents are routed to the proper next level/organization as part of the incident management process
- Liaise with other relevant departments e.g. Office IT, Infrastructure, Security, Data Center, etc. to ensure all incidents are managed properly
- Maintain a thorough understanding of the tools, systems, and processes required to provide quality customer support.
- To resolve by himself/herself most of the incidents relevant to the scope of expertise.
- Undertake any other reasonable task as assigned
**About you**:
Customer Service orientated, customer focused with good customer service skills.
Ability to multitask
Good PC troubleshooting background
Good troubleshooting logic to isolate the fault.
At least one formal technical qualification related to Office IT, infrastructure, OS, Data Base
Fluent in spoken and written English and French is a plus
Team work, Simplicity, Agility, Flexibility, Adaptability, result driven and Autonomous
Good communication skills and multi culture understanding
Prioritization and time management
**Additional information**:
Job Contacts:
Within Orange Business Services:
Other Support groups.
Hosting and infrastructure entities
Event Management
Outside Orange Business Services:
Business Partners which having a defined support process.
Contractors, externals and temporary employees who have a defined support process
France Telecom support team.
FT International (FT Subsidiaries)
**Department**:
Customer Marketing& Innovation
**Contract**:
Regular
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Engineer - Well Services
Cairo, Al Qahirah
Weatherford
Posted 4 days ago
Job Viewed
Job Description
The Technical Support Engineer will support the Well Services by providing planning and operational support for rigless solutions in intermediate to complex wells. Initially, the role will focus on delivering technical solutions during the sales process. Afterward, the engineer will lead operational project planning and execution in coordination with the Country Operations team.
+ Support Health, Safety, and Environmental policies and ensure compliance with Weatherford's Quality Policy.
+ Manage project preparation, proposals, and job engineering support for Well Services operations.
+ Adhere to Weatherford best practices in technical proposals and programs.
+ Coordinate Well Services projects in the field as needed.
+ Lead and participate in HAZID/HAZOP, DWOP, and well planning meetings.
+ Track lessons learned and apply them to future operations.
+ Prepare operating procedures and ensure compliance with standard SOPs.
+ Optimize performance through well monitoring and software recommendations.
+ Maintain client communication during and after jobs, updating on results.
+ Travel to the field for critical projects and operations.
+ Prepare technical reports, papers, and presentations as required.
+ Stay updated on other Weatherford products that may enhance well operations.
**Skills:**
+ Strong problem-solving abilities.
+ Ability to manage multiple projects with a positive attitude.
+ Excellent time and project management skills.
+ Proficiency in Microsoft Office suite.
+ Strong communication skills (oral and written).
+ Ability to work well in a team environment and with clients.
+ Proven experience leading technical workshops and risk assessments.
+ Ability to work independently and manage well services operations.
**Qualifications:**
+ Accredited Engineering degree (Petroleum Engineering preferred).
+ 5+ years of related work experience (Field Engineer or equivalent).
+ Proven experience with Artificial Lift Solutions or Well Services.
+ Willingness to travel to remote land and offshore locations.
+ Strong English language skills.
+ Proven project management experience.
**Preferred:**
+ Experience with Thru-Tubing Inflatable.
+ Onshore and Offshore exposure.
+ Experience running Thru-Tubing software for milling, jarring, and inflatables.
+ Operational experience in rigless installations and retrofit solutions.
#LI-MD1
+ Support Health, Safety, and Environmental policies and ensure compliance with Weatherford's Quality Policy.
+ Manage project preparation, proposals, and job engineering support for Well Services operations.
+ Adhere to Weatherford best practices in technical proposals and programs.
+ Coordinate Well Services projects in the field as needed.
+ Lead and participate in HAZID/HAZOP, DWOP, and well planning meetings.
+ Track lessons learned and apply them to future operations.
+ Prepare operating procedures and ensure compliance with standard SOPs.
+ Optimize performance through well monitoring and software recommendations.
+ Maintain client communication during and after jobs, updating on results.
+ Travel to the field for critical projects and operations.
+ Prepare technical reports, papers, and presentations as required.
+ Stay updated on other Weatherford products that may enhance well operations.
**Skills:**
+ Strong problem-solving abilities.
+ Ability to manage multiple projects with a positive attitude.
+ Excellent time and project management skills.
+ Proficiency in Microsoft Office suite.
+ Strong communication skills (oral and written).
+ Ability to work well in a team environment and with clients.
+ Proven experience leading technical workshops and risk assessments.
+ Ability to work independently and manage well services operations.
**Qualifications:**
+ Accredited Engineering degree (Petroleum Engineering preferred).
+ 5+ years of related work experience (Field Engineer or equivalent).
+ Proven experience with Artificial Lift Solutions or Well Services.
+ Willingness to travel to remote land and offshore locations.
+ Strong English language skills.
+ Proven project management experience.
**Preferred:**
+ Experience with Thru-Tubing Inflatable.
+ Onshore and Offshore exposure.
+ Experience running Thru-Tubing software for milling, jarring, and inflatables.
+ Operational experience in rigless installations and retrofit solutions.
#LI-MD1
This advertiser has chosen not to accept applicants from your region.
4
IT Service Desk Engineer (vois)
Vodafone
Posted today
Job Viewed
Job Description
**Role purpose**:
To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and customer demand including Demand management, Vendor management, interactions with logistics, procurement and IT teams as well as interface with LM market customers also SPOC between IT teams and business teams, and to act as the 1st level of escalation for the technical support teams.
**Key accountabilities and decision ownership**:
- Ensuring Service Level Targets / Service Level Objectives within the SLA is met.
- Measuring and Service Level Reporting for IT Services.
- Own and manage the relationship with all users by resolving calls effectively and efficiently
- Ensure service level agreements are met and maintained.
- Liaise with the second line of support to resolve reported incidents & enquiries.
- Provide users with accurate and timely information
**Core competencies, knowledge and experience**:
- Good networking knowledge in TCP/IP environment. Proffered to be CCNA Certified.
- Good knowledge on the PC hardware and periphery products (i.e. scanner and printer) skills
- Excellent knowledge and experience of Technical & Business.
- Vendor management & road map following.
- Excellent stakeholder engagement
- Very high level of communication skills
**Must have technical / professional qualifications**:
Has supported an enterprise environment that included:
- Engineering or Computer Science Graduate
- 2 years of experience in IT Support.
- A minimum certification from Microsoft on two main products (MCP’s). Preferred to be MCSA Certified.
- Able to work independently in a highly dynamic environment with strong analytical skills, organized, self-motivation in addition to having excellent communications, reporting and Presentation skills.
- Ability to deliver challenging targets in a dynamic market environment with a full understanding of customer demands/needs and flexibility to exceed customers’ expectations.
- Demonstrated leadership and organizational skills with cross-functional teams.
Familiar with ITIL best practices and processes.
movewithus #_VOIS
To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and customer demand including Demand management, Vendor management, interactions with logistics, procurement and IT teams as well as interface with LM market customers also SPOC between IT teams and business teams, and to act as the 1st level of escalation for the technical support teams.
**Key accountabilities and decision ownership**:
- Ensuring Service Level Targets / Service Level Objectives within the SLA is met.
- Measuring and Service Level Reporting for IT Services.
- Own and manage the relationship with all users by resolving calls effectively and efficiently
- Ensure service level agreements are met and maintained.
- Liaise with the second line of support to resolve reported incidents & enquiries.
- Provide users with accurate and timely information
**Core competencies, knowledge and experience**:
- Good networking knowledge in TCP/IP environment. Proffered to be CCNA Certified.
- Good knowledge on the PC hardware and periphery products (i.e. scanner and printer) skills
- Excellent knowledge and experience of Technical & Business.
- Vendor management & road map following.
- Excellent stakeholder engagement
- Very high level of communication skills
**Must have technical / professional qualifications**:
Has supported an enterprise environment that included:
- Engineering or Computer Science Graduate
- 2 years of experience in IT Support.
- A minimum certification from Microsoft on two main products (MCP’s). Preferred to be MCSA Certified.
- Able to work independently in a highly dynamic environment with strong analytical skills, organized, self-motivation in addition to having excellent communications, reporting and Presentation skills.
- Ability to deliver challenging targets in a dynamic market environment with a full understanding of customer demands/needs and flexibility to exceed customers’ expectations.
- Demonstrated leadership and organizational skills with cross-functional teams.
Familiar with ITIL best practices and processes.
movewithus #_VOIS
This advertiser has chosen not to accept applicants from your region.
5
IT Service Desk Engineer vois
Vodafone
Posted today
Job Viewed
Job Description
**Role purpose**:
To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and customer demand including Demand management, Vendor management, interactions with logistics, procurement and IT teams as well as interface with LM market customers also SPOC between IT teams and business teams, and to act as the 1st level of escalation for the technical support teams.
**Key accountabilities and decision ownership**:
- Ensuring Service Level Targets / Service Level Objectives within the SLA is met.
- Measuring and Service Level Reporting for IT Services.
- Own and manage the relationship with all users by resolving calls effectively and efficiently
- Ensure service level agreements are met and maintained.
- Liaise with the second line of support to resolve reported incidents & enquiries.
- Provide users with accurate and timely information
**Core competencies, knowledge and experience**:
- Good networking knowledge in TCP/IP environment. Proffered to be CCNA Certified.
- Good knowledge on the PC hardware and periphery products (i.e. scanner and printer) skills
- Excellent knowledge and experience of Technical & Business.
- Vendor management & road map following.
- Excellent stakeholder engagement
- Very high level of communication skills
**Must have technical / professional qualifications**:
- Engineering or Computer Science Graduate
- 2 years of experience in IT Support.
- A minimum certification from Microsoft on two main products (MCP’s). Preferred to be MCSA Certified.
- Able to work independently in a highly dynamic environment with strong analytical skills, organized, self-motivation in addition to having excellent communications, reporting and Presentation skills.
- Ability to deliver challenging targets in a dynamic market environment with a full understanding of customer demands/needs and flexibility to exceed customers’ expectations.
- Demonstrated leadership and organizational skills with cross-functional teams.
Familiar with ITIL best practices and processes.
movewithus #_VOIS
To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and customer demand including Demand management, Vendor management, interactions with logistics, procurement and IT teams as well as interface with LM market customers also SPOC between IT teams and business teams, and to act as the 1st level of escalation for the technical support teams.
**Key accountabilities and decision ownership**:
- Ensuring Service Level Targets / Service Level Objectives within the SLA is met.
- Measuring and Service Level Reporting for IT Services.
- Own and manage the relationship with all users by resolving calls effectively and efficiently
- Ensure service level agreements are met and maintained.
- Liaise with the second line of support to resolve reported incidents & enquiries.
- Provide users with accurate and timely information
**Core competencies, knowledge and experience**:
- Good networking knowledge in TCP/IP environment. Proffered to be CCNA Certified.
- Good knowledge on the PC hardware and periphery products (i.e. scanner and printer) skills
- Excellent knowledge and experience of Technical & Business.
- Vendor management & road map following.
- Excellent stakeholder engagement
- Very high level of communication skills
**Must have technical / professional qualifications**:
- Engineering or Computer Science Graduate
- 2 years of experience in IT Support.
- A minimum certification from Microsoft on two main products (MCP’s). Preferred to be MCSA Certified.
- Able to work independently in a highly dynamic environment with strong analytical skills, organized, self-motivation in addition to having excellent communications, reporting and Presentation skills.
- Ability to deliver challenging targets in a dynamic market environment with a full understanding of customer demands/needs and flexibility to exceed customers’ expectations.
- Demonstrated leadership and organizational skills with cross-functional teams.
Familiar with ITIL best practices and processes.
movewithus #_VOIS
This advertiser has chosen not to accept applicants from your region.
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6
IT Service Desk Engineer vois
Vodafone
Posted today
Job Viewed
Job Description
**Role purpose**:
To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and customer demand including Demand management, Vendor management, interactions with logistics, procurement and IT teams as well as interface with LM market customers also SPOC between IT teams and business teams, and to act as the 1st level of escalation for the technical support teams.
**Key accountabilities and decision ownership**:
- Ensuring Service Level Targets / Service Level Objectives within the SLA is met.
- Measuring and Service Level Reporting for IT Services.
- Own and manage the relationship with all users by resolving calls effectively and efficiently
- Ensure service level agreements are met and maintained.
- Liaise with the second line of support to resolve reported incidents & enquiries.
- Provide users with accurate and timely information
- Identification of stakeholders, customers, key users.
- Continuous improvement of current ways of working
- Build the capabilities, develop and update the services catalogue,.
- Plan & Execute department strategy in alignment with the local & VF-Group guidelines.
- Responsible for planning, design, testing, certifying, implement and support all desktop domain services for Vodafone LM Market in alignment with Vodafone Group Desktop Technologies.
**Core competencies, knowledge and experience**:
- Good networking knowledge in TCP/IP environment. Proffered to be CCNA Certified.
- Good knowledge on the PC hardware and periphery products (i.e. scanner and printer) skills
- Excellent knowledge and experience of Technical & Business.
- Vendor management & road map following.
- Excellent stakeholder engagement
- Very high level of communication skills
**Language requirements**:
- Specific Local Market Language
- English (B2 or above)
**Must have technical / professional qualifications**:
Has supported an enterprise environment that included:
- Engineering or Computer Science Graduate
- 2 years of experience in IT Support.
- A minimum certification from Microsoft on two main products (MCP’s). Preferred to be MCSA Certified.
- Able to work independently in a highly dynamic environment with strong analytical skills, organized, self-motivation in addition to having excellent communications, reporting and Presentation skills.
- Ability to deliver challenging targets in a dynamic market environment with a full understanding of customer demands/needs and flexibility to exceed customers’ expectations.
- Demonstrated leadership and organizational skills with cross-functional teams.
Familiar with ITIL best practices and processes.
VO**IS
To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and customer demand including Demand management, Vendor management, interactions with logistics, procurement and IT teams as well as interface with LM market customers also SPOC between IT teams and business teams, and to act as the 1st level of escalation for the technical support teams.
**Key accountabilities and decision ownership**:
- Ensuring Service Level Targets / Service Level Objectives within the SLA is met.
- Measuring and Service Level Reporting for IT Services.
- Own and manage the relationship with all users by resolving calls effectively and efficiently
- Ensure service level agreements are met and maintained.
- Liaise with the second line of support to resolve reported incidents & enquiries.
- Provide users with accurate and timely information
- Identification of stakeholders, customers, key users.
- Continuous improvement of current ways of working
- Build the capabilities, develop and update the services catalogue,.
- Plan & Execute department strategy in alignment with the local & VF-Group guidelines.
- Responsible for planning, design, testing, certifying, implement and support all desktop domain services for Vodafone LM Market in alignment with Vodafone Group Desktop Technologies.
**Core competencies, knowledge and experience**:
- Good networking knowledge in TCP/IP environment. Proffered to be CCNA Certified.
- Good knowledge on the PC hardware and periphery products (i.e. scanner and printer) skills
- Excellent knowledge and experience of Technical & Business.
- Vendor management & road map following.
- Excellent stakeholder engagement
- Very high level of communication skills
**Language requirements**:
- Specific Local Market Language
- English (B2 or above)
**Must have technical / professional qualifications**:
Has supported an enterprise environment that included:
- Engineering or Computer Science Graduate
- 2 years of experience in IT Support.
- A minimum certification from Microsoft on two main products (MCP’s). Preferred to be MCSA Certified.
- Able to work independently in a highly dynamic environment with strong analytical skills, organized, self-motivation in addition to having excellent communications, reporting and Presentation skills.
- Ability to deliver challenging targets in a dynamic market environment with a full understanding of customer demands/needs and flexibility to exceed customers’ expectations.
- Demonstrated leadership and organizational skills with cross-functional teams.
Familiar with ITIL best practices and processes.
VO**IS
This advertiser has chosen not to accept applicants from your region.
7
IT Services Support Manager
Premier Services & Recruitment
Posted today
Job Viewed
Job Description
Job Description & Specification:
Providing a single point of contact (SPOC) to handle service inquiries, incidents, requests and events while ensuring relevant Service Level Agreements (SLAs) are being achieved and maintained within company, Head Office, Plant, existing and newly established distribution sites.
**Operational/Professional/Business**:
- Leads the development of strategies and roadmap and ensures its integration with the overall IT and its strategic plans.
- Assist in design and implement short
- and long-term plans to ensure Beyti infrastructure meets existing and future capacity and capability requirements.
- Maintain Hardware Asset Register detailing Beyti IT assets used by Beyti users, and identify, analyze, and manage associated information risks.
- Ensure that the IT Service Desk operates efficiently and effectively, providing technical support when necessary and responsible for IT Service Desk SLAs and dashboards.
- Provide regular verbal and written reports to IT Infrastructure manager on service levels, dashboards, planned maintenance, issues and data.
- Maintains accurate IT asset inventory and assist in acquisition, deployment, support, and retiring of IT assets based on established IT life cycle management.
- Languages:
- English : Excellent
**Job Details**:
- Country:
- EGYPT- City:
- Cairo- Job Type:
- Full Time- Industry:
- FMCG ,- Gender:
- Salary Negotiable:
- Yes- Experience:
- 7 - 10 YearsApply
Providing a single point of contact (SPOC) to handle service inquiries, incidents, requests and events while ensuring relevant Service Level Agreements (SLAs) are being achieved and maintained within company, Head Office, Plant, existing and newly established distribution sites.
**Operational/Professional/Business**:
- Leads the development of strategies and roadmap and ensures its integration with the overall IT and its strategic plans.
- Assist in design and implement short
- and long-term plans to ensure Beyti infrastructure meets existing and future capacity and capability requirements.
- Maintain Hardware Asset Register detailing Beyti IT assets used by Beyti users, and identify, analyze, and manage associated information risks.
- Ensure that the IT Service Desk operates efficiently and effectively, providing technical support when necessary and responsible for IT Service Desk SLAs and dashboards.
- Provide regular verbal and written reports to IT Infrastructure manager on service levels, dashboards, planned maintenance, issues and data.
- Maintains accurate IT asset inventory and assist in acquisition, deployment, support, and retiring of IT assets based on established IT life cycle management.
- Languages:
- English : Excellent
**Job Details**:
- Country:
- EGYPT- City:
- Cairo- Job Type:
- Full Time- Industry:
- FMCG ,- Gender:
- Salary Negotiable:
- Yes- Experience:
- 7 - 10 YearsApply
This advertiser has chosen not to accept applicants from your region.
8
Technical Support
Teleperformance
Posted today
Job Viewed
Job Description
**Salary**:
- 15000 l.E
**Requirements**:
- Fluency in English is A Must.
**Benefits**:
- Morning Shift.
- Location New Cairo.
- Transportation provided.
- Medical & Social insurance.
- Gym Access.
- Learning and Development courses.
- career path.
**Role Description**
**Qualifications**
- Customer Support, Customer Service, and Phone Etiquette skills
- Experience in maintaining high levels of customer satisfaction
- Ability to handle customer inquiries and resolve issues effectively
- Strong communication and interpersonal skills
- Attention to detail and problem-solving abilities
- Experience in the customer service industry is a plus
- Fluency in English and Arabic is required
- High school diploma or equivalent
Industry
- Outsourcing and Offshoring Consulting
Employment Type
Full-time
**Job Types**: Full-time, Permanent
Pay: E£15,000.00 per month
- 15000 l.E
**Requirements**:
- Fluency in English is A Must.
**Benefits**:
- Morning Shift.
- Location New Cairo.
- Transportation provided.
- Medical & Social insurance.
- Gym Access.
- Learning and Development courses.
- career path.
**Role Description**
**Qualifications**
- Customer Support, Customer Service, and Phone Etiquette skills
- Experience in maintaining high levels of customer satisfaction
- Ability to handle customer inquiries and resolve issues effectively
- Strong communication and interpersonal skills
- Attention to detail and problem-solving abilities
- Experience in the customer service industry is a plus
- Fluency in English and Arabic is required
- High school diploma or equivalent
Industry
- Outsourcing and Offshoring Consulting
Employment Type
Full-time
**Job Types**: Full-time, Permanent
Pay: E£15,000.00 per month
This advertiser has chosen not to accept applicants from your region.
9