73 Support Representative jobs in Egypt
Customer Support Representative
Cairo, Al Qahirah
Teleperformance
Posted today
Job Viewed
Job Description
Teleperformance is hiring fluent English speakers for a customer service vacancy, hurry up and apply.
**Job Summary**:
A customer service representative supports customers by providing helpful information, answering questions, and responding to requests. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
**Responsibilities**:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Communicating with customers through various channels.
- Ensure customer satisfaction and provide professional customer support.
**Benefits**:
- The highest salaries in the market, salaries up to 8,500 net (based on your English level).
- Overnight allowance up to 1,000.
- Transportation provided all over Cairo and Giza (door to door transportation for ladies starting from 11:00 PM).
- Medical and social insurance provided.
- VPN mobile allowance.
- The chance to get promoted after 6 months.
**Requirements**:
- Graduates and drop outs
- Fluency in English B2/C1.
- Flexibility with rotational shifts (last shift ends 2:00 AM for ladies with door to door transportation starting from 11:00 PM).
**Salary**: E£5,000.00 - E£8,500.00 per month
**Job Summary**:
A customer service representative supports customers by providing helpful information, answering questions, and responding to requests. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
**Responsibilities**:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Communicating with customers through various channels.
- Ensure customer satisfaction and provide professional customer support.
**Benefits**:
- The highest salaries in the market, salaries up to 8,500 net (based on your English level).
- Overnight allowance up to 1,000.
- Transportation provided all over Cairo and Giza (door to door transportation for ladies starting from 11:00 PM).
- Medical and social insurance provided.
- VPN mobile allowance.
- The chance to get promoted after 6 months.
**Requirements**:
- Graduates and drop outs
- Fluency in English B2/C1.
- Flexibility with rotational shifts (last shift ends 2:00 AM for ladies with door to door transportation starting from 11:00 PM).
**Salary**: E£5,000.00 - E£8,500.00 per month
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Representative
Axis
Posted today
Job Viewed
Job Description
**About Axis**
- We believe that financial services should be more accessible, simple and fun. That's why we started Axis - an app that empowers consumers, solopreneurs, and small businesses with the digital financial tools they need to reach their potential.
- Join us if you want to be part of a team that obsesses day in and day out about building financial products that will have a real impact on the lives of millions of people.
**Overview of the Role**
- We are looking for a superstar to be Axis' Customer Support Representative to ensure that Axis customers have the best possible experience with the Axis product by solving any problems they may face.
- You will regularly feedback any issues faced by customers to the product, marketing, sales, and operations teams to continuously improve the product
**What you'll be doing**
- Wowing customers with quick resolutions to their enquiries
- Achieving long term and short term KPIs
- Following procedures, policies, and standards to support customer complaints
- Showing high agility and commitment to Axis company colleagues and customers
- Working on customer engagement and retention activities with the wider growth team
**Requirements**:
- 1-3 years experience in customer support
- Amazing customer empathy driven by a 'customer is always right' mentality
- Demonstrated track record of building, growing, and following companies directions in achieving customer happiness
- Good knowledge of the competitive space and willing to learn more
- Comfortable working in a scrappy & ambiguous startup environment where things can change quickly
- Good knowledge of excel and Microsoft Office.
- We believe that financial services should be more accessible, simple and fun. That's why we started Axis - an app that empowers consumers, solopreneurs, and small businesses with the digital financial tools they need to reach their potential.
- Join us if you want to be part of a team that obsesses day in and day out about building financial products that will have a real impact on the lives of millions of people.
**Overview of the Role**
- We are looking for a superstar to be Axis' Customer Support Representative to ensure that Axis customers have the best possible experience with the Axis product by solving any problems they may face.
- You will regularly feedback any issues faced by customers to the product, marketing, sales, and operations teams to continuously improve the product
**What you'll be doing**
- Wowing customers with quick resolutions to their enquiries
- Achieving long term and short term KPIs
- Following procedures, policies, and standards to support customer complaints
- Showing high agility and commitment to Axis company colleagues and customers
- Working on customer engagement and retention activities with the wider growth team
**Requirements**:
- 1-3 years experience in customer support
- Amazing customer empathy driven by a 'customer is always right' mentality
- Demonstrated track record of building, growing, and following companies directions in achieving customer happiness
- Good knowledge of the competitive space and willing to learn more
- Comfortable working in a scrappy & ambiguous startup environment where things can change quickly
- Good knowledge of excel and Microsoft Office.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Representative - At&t Technical
Sutherland Global Services
Posted today
Job Viewed
Job Description
We are seeking dedicated and enthusiastic individuals to join our team as a Technical Support Agent. You will play a vital role in ensuring customer satisfaction by providing exceptional service and support. You will be the first point of contact for customers, assisting them with inquiries, resolving issues, technical assistance and answers to users questions, assisting users by troubleshooting problems with computer hardware or software.
Previous customer service experience is not required. We value your potential and believe in providing comprehensive training to help you excel in your role.
**Salary and Benefits**:
- Net salary up to11,290 EGP: We offer a competitive net salary, recognizing your valuable contributions to our team.
- Lavish monthly bonus and overnight allowance: In addition to your base salary, you will receive a generous monthly bonus and an overnight allowance, acknowledging your commitment and dedication.
- Comprehensive medical and social insurance coverage
- 9-hour workday with a 1-hour break and 2 days off per week.
Join our dynamic team and be part of a supportive work environment that encourages growth and recognizes your achievements. Your dedication and hard work will be rewarded, and you will have the opportunity to make a significant impact on our customers' experience.
Pay: E£11,290.00 per month
Application Question(s):
- Are you flexible with night and overnight shifts?
- What is your level of proficiency in English?
- Are you okay with our location in New Cairo? The vacancy is on site.
Previous customer service experience is not required. We value your potential and believe in providing comprehensive training to help you excel in your role.
**Salary and Benefits**:
- Net salary up to11,290 EGP: We offer a competitive net salary, recognizing your valuable contributions to our team.
- Lavish monthly bonus and overnight allowance: In addition to your base salary, you will receive a generous monthly bonus and an overnight allowance, acknowledging your commitment and dedication.
- Comprehensive medical and social insurance coverage
- 9-hour workday with a 1-hour break and 2 days off per week.
Join our dynamic team and be part of a supportive work environment that encourages growth and recognizes your achievements. Your dedication and hard work will be rewarded, and you will have the opportunity to make a significant impact on our customers' experience.
Pay: E£11,290.00 per month
Application Question(s):
- Are you flexible with night and overnight shifts?
- What is your level of proficiency in English?
- Are you okay with our location in New Cairo? The vacancy is on site.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Representative - At&t Technical
Sutherland Global Services
Posted today
Job Viewed
Job Description
Sutherland Cairo is hiring English-speaking customer reps to provide exceptional support for global brands. Join our team, be the primary contact for valued customers, and make an impact with your passion for swift issue resolution and exceptional service.
**What we offer**
- Highly attractive salary and overnight allowance.
- Comprehensive medical and social insurance coverage.
- 9-hour workday with 1-hour break and two days off per week.
- Transportation for the night and overnight shifts.
- Annual competitions with travel opportunities.
- Generous bonus and incentive plan tailored to your needs.
- Three, 6, and 12-month bonuses.
- Free mobile SIM card after three months of employment.
Join our dynamic team and be part of a supportive work environment that encourages growth and recognizes your achievements. Your dedication and hard work will be rewarded, and you will have the opportunity to make a significant impact on our customers' experience.
Pay: E£11,290.00 per month
Application Question(s):
- Are you flexible with night and overnight shifts?
- What is your level of proficiency in English?
- Are you okay with our location in New Cairo? The vacancy is on site.
**What we offer**
- Highly attractive salary and overnight allowance.
- Comprehensive medical and social insurance coverage.
- 9-hour workday with 1-hour break and two days off per week.
- Transportation for the night and overnight shifts.
- Annual competitions with travel opportunities.
- Generous bonus and incentive plan tailored to your needs.
- Three, 6, and 12-month bonuses.
- Free mobile SIM card after three months of employment.
Join our dynamic team and be part of a supportive work environment that encourages growth and recognizes your achievements. Your dedication and hard work will be rewarded, and you will have the opportunity to make a significant impact on our customers' experience.
Pay: E£11,290.00 per month
Application Question(s):
- Are you flexible with night and overnight shifts?
- What is your level of proficiency in English?
- Are you okay with our location in New Cairo? The vacancy is on site.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Representative - At&t Technical
Sutherland Global Services
Posted today
Job Viewed
Job Description
We are seeking dedicated and enthusiastic individuals to join our team as a Technical Support Agent. You will play a vital role in ensuring customer satisfaction by providing exceptional service and support. You will be the first point of contact for customers, assisting them with inquiries, resolving issues, technical assistance and answers to users questions, assisting users by troubleshooting problems with computer hardware or software.
Previous customer service experience is not required. We value your potential and believe in providing comprehensive training to help you excel in your role.
**Salary and Benefits**:
- Net salary up to11,290 EGP: We offer a competitive net salary, recognizing your valuable contributions to our team.
- Lavish monthly bonus and overnight allowance: In addition to your base salary, you will receive a generous monthly bonus and an overnight allowance, acknowledging your commitment and dedication.
- Comprehensive medical and social insurance coverage
- 9-hour workday with a 1-hour break and 2 days off per week.
Join our dynamic team and be part of a supportive work environment that encourages growth and recognizes your achievements. Your dedication and hard work will be rewarded, and you will have the opportunity to make a significant impact on our customers' experience.
Pay: E£11,290.00 per month
Application Question(s):
- Are you flexible with night and overnight shifts?
- What is your level of proficiency in English?
- Are you okay with our location in New Cairo? The vacancy is on site.
Previous customer service experience is not required. We value your potential and believe in providing comprehensive training to help you excel in your role.
**Salary and Benefits**:
- Net salary up to11,290 EGP: We offer a competitive net salary, recognizing your valuable contributions to our team.
- Lavish monthly bonus and overnight allowance: In addition to your base salary, you will receive a generous monthly bonus and an overnight allowance, acknowledging your commitment and dedication.
- Comprehensive medical and social insurance coverage
- 9-hour workday with a 1-hour break and 2 days off per week.
Join our dynamic team and be part of a supportive work environment that encourages growth and recognizes your achievements. Your dedication and hard work will be rewarded, and you will have the opportunity to make a significant impact on our customers' experience.
Pay: E£11,290.00 per month
Application Question(s):
- Are you flexible with night and overnight shifts?
- What is your level of proficiency in English?
- Are you okay with our location in New Cairo? The vacancy is on site.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Representative - At&t Retention
Cairo, Al Qahirah
Sutherland Global Services
Posted today
Job Viewed
Job Description
AT&T is a leading telecommunications company committed to delivering innovative solutions and exceptional customer experiences. We are dedicated to connecting people with the world around them and providing cutting-edge technologies and services. As a Retention Account Specialist at AT&T, you will have the opportunity to boost your business skills while helping us retain valued customers.
As a Retention Account Specialist, your main responsibility will be to convince AT&T customers to stay with our services and prevent them from leaving. You will be the primary point of contact for customers who express their desire to cancel or terminate their accounts. Through effective negotiation, communication, and problem-solving skills, you will work towards finding mutually beneficial solutions to retain these customers.
**What we offer**
- Highly attractive salary and overnight allowance.
- Comprehensive medical and social insurance coverage.
- 9-hour workday with 1-hour break and two days off per week.
- Transportation for the night and overnight shifts.
- Annual competitions with travel opportunities.
- Generous bonus and incentive plan tailored to your needs.
Pay: E£9,950.00 - E£12,000.00 per month
Application Question(s):
- Are you okay with our location in New Cairo? The vacancy is on site.
- Are you flexible with night and overnight shifts?
- What is your level of proficiency in English?
As a Retention Account Specialist, your main responsibility will be to convince AT&T customers to stay with our services and prevent them from leaving. You will be the primary point of contact for customers who express their desire to cancel or terminate their accounts. Through effective negotiation, communication, and problem-solving skills, you will work towards finding mutually beneficial solutions to retain these customers.
**What we offer**
- Highly attractive salary and overnight allowance.
- Comprehensive medical and social insurance coverage.
- 9-hour workday with 1-hour break and two days off per week.
- Transportation for the night and overnight shifts.
- Annual competitions with travel opportunities.
- Generous bonus and incentive plan tailored to your needs.
Pay: E£9,950.00 - E£12,000.00 per month
Application Question(s):
- Are you okay with our location in New Cairo? The vacancy is on site.
- Are you flexible with night and overnight shifts?
- What is your level of proficiency in English?
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Representative - At&t Retention
Cairo, Al Qahirah
Sutherland Global Services
Posted today
Job Viewed
Job Description
AT&T is a leading telecommunications company committed to delivering innovative solutions and exceptional customer experiences. We are dedicated to connecting people with the world around them and providing cutting-edge technologies and services. As a Retention Account Specialist at AT&T, you will have the opportunity to boost your business skills while helping us retain valued customers.
As a Retention Account Specialist, your main responsibility will be to convince AT&T customers to stay with our services and prevent them from leaving. You will be the primary point of contact for customers who express their desire to cancel or terminate their accounts. Through effective negotiation, communication, and problem-solving skills, you will work towards finding mutually beneficial solutions to retain these customers.
**What we offer**
- Highly attractive salary and overnight allowance.
- Comprehensive medical and social insurance coverage.
- 9-hour workday with 1-hour break and two days off per week.
- Transportation for the night and overnight shifts.
- Annual competitions with travel opportunities.
- Generous bonus and incentive plan tailored to your needs.
Pay: E£9,950.00 - E£12,000.00 per month
Application Question(s):
- Are you okay with our location in New Cairo? The vacancy is on site.
- Are you flexible with night and overnight shifts?
- What is your level of proficiency in English?
As a Retention Account Specialist, your main responsibility will be to convince AT&T customers to stay with our services and prevent them from leaving. You will be the primary point of contact for customers who express their desire to cancel or terminate their accounts. Through effective negotiation, communication, and problem-solving skills, you will work towards finding mutually beneficial solutions to retain these customers.
**What we offer**
- Highly attractive salary and overnight allowance.
- Comprehensive medical and social insurance coverage.
- 9-hour workday with 1-hour break and two days off per week.
- Transportation for the night and overnight shifts.
- Annual competitions with travel opportunities.
- Generous bonus and incentive plan tailored to your needs.
Pay: E£9,950.00 - E£12,000.00 per month
Application Question(s):
- Are you okay with our location in New Cairo? The vacancy is on site.
- Are you flexible with night and overnight shifts?
- What is your level of proficiency in English?
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support/help Desk
MigrationIT
Posted today
Job Viewed
Job Description
**Job Information**:
Industry
- Real EstateField
- InfrastuctureBudget
- EGP 13,000.00Field / Area
- Support ServicesJob Category
- Technical SupportWork Experience
- 1-3 yearsCity
- ZED ParkState/Province
- AI QahirahCountry
- EgyptZip/Postal Code
- 11311- Designing and implementing new network devices and/or improving the efficiency of current networks.
- Installing, configuring and supporting network equipment, including routers, proxy servers, switches, DNS, DHCP, WAN/LAN.
- Configuring Network/Security Devices to maximize network efficiency and security.
- Maximizing network performance through ongoing monitoring and troubleshooting.
- Arranging scheduled upgrades.
- Investigating faults in the network.
- Updating network equipment to the latest firmware releases.
- Reporting network status to key stakeholders.
**Requirements**:
- Bachelor's degree in Computer Science / Engineering is a must.
- 1-3 years of experience.
- CCNA/CCNP Certified.
Industry
- Real EstateField
- InfrastuctureBudget
- EGP 13,000.00Field / Area
- Support ServicesJob Category
- Technical SupportWork Experience
- 1-3 yearsCity
- ZED ParkState/Province
- AI QahirahCountry
- EgyptZip/Postal Code
- 11311- Designing and implementing new network devices and/or improving the efficiency of current networks.
- Installing, configuring and supporting network equipment, including routers, proxy servers, switches, DNS, DHCP, WAN/LAN.
- Configuring Network/Security Devices to maximize network efficiency and security.
- Maximizing network performance through ongoing monitoring and troubleshooting.
- Arranging scheduled upgrades.
- Investigating faults in the network.
- Updating network equipment to the latest firmware releases.
- Reporting network status to key stakeholders.
**Requirements**:
- Bachelor's degree in Computer Science / Engineering is a must.
- 1-3 years of experience.
- CCNA/CCNP Certified.
This advertiser has chosen not to accept applicants from your region.
7
Help Desk
MigrationIT
Posted today
Job Viewed
Job Description
**Job Information**:
Industry
- IT ServicesWork Experience
- 1-3 yearsCity
- New CairoState/Province
- AI QahirahCountry
- EgyptZip/Postal Code
- 11311- Diagnose and resolve technical issues related to laptops, computers, and mobile phones (Windows, MAC & iPhone)
- Setting up and configuring new laptops, desktops, and mobile phones
- Maintain record on ITSM tool and update time to time based on incidents and requests while adhering to SLA
- Ensure all logs for equipment are maintained
- Perform basic administrative support duties as required to meet specific operational objectives
- Perform miscellaneous job-related duties as assigned by the IT Supervisor
**Requirements**:
- Years of exp. - 1-3 years
- MCSE knowledge preferred
- ITIL knowledge preferred
- Customer support skills
Industry
- IT ServicesWork Experience
- 1-3 yearsCity
- New CairoState/Province
- AI QahirahCountry
- EgyptZip/Postal Code
- 11311- Diagnose and resolve technical issues related to laptops, computers, and mobile phones (Windows, MAC & iPhone)
- Setting up and configuring new laptops, desktops, and mobile phones
- Maintain record on ITSM tool and update time to time based on incidents and requests while adhering to SLA
- Ensure all logs for equipment are maintained
- Perform basic administrative support duties as required to meet specific operational objectives
- Perform miscellaneous job-related duties as assigned by the IT Supervisor
**Requirements**:
- Years of exp. - 1-3 years
- MCSE knowledge preferred
- ITIL knowledge preferred
- Customer support skills
This advertiser has chosen not to accept applicants from your region.
8
Help desk Representative
Giza
NCR Atleos
Posted 7 days ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos customers with Incident Management Services
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customer and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Monitor ATM networks
+ Determine priority based on problem information and documented guidelines; Provide accurate solutions to user problems
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, when required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Participate in team projects that enhance the quality or efficiency of the Service desk
+ Work with other Support Specialists in order to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs; participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Requires rotation in work hours involving weekend, holiday or extended hours
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented. Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
#LI-RM1
#Li-Hybrid
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos customers with Incident Management Services
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customer and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Monitor ATM networks
+ Determine priority based on problem information and documented guidelines; Provide accurate solutions to user problems
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, when required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Participate in team projects that enhance the quality or efficiency of the Service desk
+ Work with other Support Specialists in order to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs; participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Requires rotation in work hours involving weekend, holiday or extended hours
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented. Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
#LI-RM1
#Li-Hybrid
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
9