1,170 Support Representative jobs in Egypt

Net Salary 11000 to 14000 depends on your English level

Rotational Shifts & 2 Days off

Transportation Allowance

Qualifications

English level B2 / C1

Graduated from Computer Science, Science, Engineering or related Field

Company Description

We're Concentrix, a global technology and services leader that powers the world's best brands, today and into the future. We're human-centered, tech-powered, and intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.

Role Description

This is a full-time on-site role for a Technical Support Specialist, located in New Cairo. The Technical Support Specialist will be responsible for providing technical support to clients, troubleshooting technical issues, ensuring high levels of customer satisfaction, and using analytical skills to resolve complex problems. The specialist will also handle customer support inquiries and provide excellent service to maintain customer relationships.

Qualifications

• Technical Support and Troubleshooting skills
• Analytical Skills and problem-solving abilities
• Customer Support and Customer Satisfaction skills
• Excellent communication and interpersonal skills
• Ability to work on-site in New Cairo
• Bachelor's degree in Computer Science, Information Technology, or related field is preferred
• Previous experience in technical support roles is a plus

Company Description

Sutherland is a global leader in digital transformation, specializing in artificial intelligence, automation, cloud engineering, and advanced analytics. We partner with iconic brands to drive innovation and scalable business transformation through our market-leading technologies and business process excellence. Our expertise in Digital Engineering has led to the creation of over 200 patented inventions. We provide end-to-end solutions that optimize business operations and reinvent customer experiences through an "as-a-service" model.

Role Description

This is a full-time on-site role for a Technical Support Representative located in New Cairo. The Technical Support Representative will handle daily tasks including providing customer support, ensuring customer satisfaction, offering technical support, troubleshooting technical issues, and applying analytical skills to solve problems. This role requires excellent communication and problem-solving abilities to effectively assist customers and resolve their concerns.

Qualifications

• Customer Support and Customer Satisfaction skills
• Technical Support and Troubleshooting skills
• Analytical Skills
• Excellent written and verbal communication skills
• Ability to work effectively in a fast-paced, dynamic environment
• Experience in the technology industry is a plus
• Bachelor's degree in Computer Science, Information Technology, or a related field

Company Description

Concentrix is a global leader in technology and services, powering the world's best brands with solution-focused, tech-powered, and intelligence-fueled strategies. We design, build, and run fully integrated, end-to-end solutions at speed and scale to help over 2,000 clients solve their toughest business challenges. With unique data and insights, deep industry expertise, and advanced technology solutions, we enable companies to work, interact, and transact seamlessly.

Role Description

This is a full-time, on-site role for a Technical Support Agent located in Cairo, Egypt. The Technical Support Agent will be responsible for providing technical support and troubleshooting to customers, addressing their inquiries, resolving issues, and ensuring customer satisfaction. Day-to-day tasks include analyzing technical problems, guiding customers through step-by-step solutions, and maintaining detailed records of customer interactions.

Qualifications

• Customer Support and Customer Satisfaction skills
• Technical Support and Troubleshooting skills
• Strong Analytical Skills
• Excellent communication and interpersonal skills
• Ability to work effectively in a team environment
• Fluency in English; additional languages are a plus
• Bachelor's degree in a related field or equivalent experience

Benefits

• salary 21.8K gross
• transportatio both ways and door to door for females after 9 pm
• access to concentrix universty
• referral bonus

Concentrix Chat Technical Support Account is hiring

Are you ready to dive into the world of tech without needing prior experience? We're looking for bright, motivated individuals to join our team as
English Technical Advisors
in our
Chat Account
at our
New Cairo
site

This is your chance to learn, grow, and make an impact from day one. If you have a passion for problem-solving and a drive to help others, we want to hear from you.

What we offer:

• Gross Salary:
  21,880 EGP
• Free Transportation
• Medical & Social Insurance
• Potential Promotion
  after just 6 months

Requirements:

• University
  Graduate
• B2+ English level
• No Experience Needed
• Able to commute to our
  New Cairo
  site location

Apply now if you're ready to kickstart your career and develop your skills

An exciting career opportunity with a leading global company in telecommunications and information technology.

Role Description

This is a full-time on-site role for a Technical Support Representative (Emails) based in Cairo. The Technical Support Representative will be responsible for managing and responding to customer emails in a timely and professional manner. Daily tasks include identifying and resolving technical issues, troubleshooting problems, providing accurate information and assistance to customers, and ensuring customer satisfaction through excellent support services. The role also involves documenting customer interactions and escalating complex issues to higher-level support when necessary.

Qualifications

• Fluent in English and Arabic
• Excellent written communication skills
• Bachelor's degree in Information Technology, Computer Science, or related field
• Customer Support and Customer Satisfaction skills
• Technical Support and Troubleshooting skills

Role Description

This is a full-time on-site role for a Technical Support Agent located in Cairo, Egypt. The Technical Support Agent will be responsible for providing technical support to customers, troubleshooting technical issues, ensuring customer satisfaction, and delivering excellent customer support. Day-to-day tasks include responding to customer inquiries, diagnosing and resolving technical problems, maintaining technical documentation, and collaborating with various teams to ensure timely resolution of issues.

Qualifications

• Customer Support and Customer Satisfaction skills
• Technical Support and Troubleshooting skills
• Strong Analytical Skills
• Excellent communication and interpersonal skills
• Ability to work under pressure and manage multiple tasks effectively
• Experience in a BPO or technical support environment is a plus
• Bachelor's degree in Information Technology, Computer Science, or related field is preferred

Job Type: Full-time

Pay: E£11, E£14,000.00 per month

Company Description

ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East. We specialize in providing high-value, customized BPO services tailored to meet the unique needs of each customer, helping them focus on their core businesses. ETISAL International is committed to offering top-notch quality through a global coverage, understanding of various cultures, and implementation of industry best practices. Our goal is to continuously enhance our management and operational standards, ensuring transparency, flexibility, and integrity in all our activities.

Role Description

This is a full-time on-site role for a Customer Support Representative located in Cairo, Egypt. The Customer Support Representative will be responsible for handling customer inquiries, providing excellent customer service, and ensuring customer satisfaction. Daily tasks include troubleshooting issues, communicating effectively with customers through various channels, and maintaining detailed records of customer interactions.

Qualifications

• Customer Support and Customer Service skills
• Excellent Communication and Customer Satisfaction skills
• Troubleshooting skills
• Strong interpersonal and problem-solving abilities
• Proficiency in using customer support software and tools
• Ability to work independently and as part of a team
• Previous experience in a similar role is a plus
• Bachelor's degree in any relevant field is preferred

ITXPROS is looking for a Customer Support Representative
, a customer service advisor who is often a client's primary point of contact. Your duties and responsibilities include answering and managing incoming calls and customer service inquiries via WhatsApp, text messages, and live chat; identifying and assessing customer needs and coordinating with your colleagues in different departments to achieve customer satisfaction.

Job Title:
Customer Support Representative

Job Type:
Full-time

Supervisor:
VP of Customer Support – Customer Support Team Leader

Reporting To:
VP of Customer Support – Customer Support Team Leader

Place of Performance:
Office-based (New Cairo).

About our company:

ITXPROS is a Digital Dentistry company currently focused on implant-guided surgery.

We are based in the United States and operating from Cairo, Egypt. The company specializes in Implant Treatment planning & CAD/CAM designing to help dentists and dental labs with their surgical & dental procedures, so we all work to draw a perfect smile on each patient

At ITXPROS, we are family, team & partners. We believe amazing things can happen when we work together in an environment where everyone feels a true sense of belonging and their ideas are heard. Join us and help make an impact on the future.

Responsibilities:

• Respond to inquiries – over the phone, via email, and through the live chat from the staff and clients.

• Follow up on missing items required for the progression of client orders (cases).

• Make outbound calls depending on client case requirements.

• Build a strong relationship with clients to ensure their satisfaction.

• Follow up with clients on surgeries and cases after fulfillment.

• Upload files needed for cases from clients' PCs.

• Basic Troubleshooting of planning software.

• Monitor case flow and identify show stoppers.

• Communicate client needs to the corresponding teams.

• Report any issues found by analyzing the workflow, aiming for enhancements.

• Learn and understand the products and services that the company provides.

• Learn and understand our internal workflow and case life cycle in detail.

• Document useful information about technical issues and important insights that could be gathered from discussions with clients.

• Share feature requests and effective workarounds with team members

• Inform customers about new features and functionalities

• Train clients on the company's workflow and digital tools.

Qualifications and Skills:

• Fluency in spoken and written English is a must.

• Bachelor's Degree.

• 1+ Experience in a Customer Support Role.

• Military service exemption or completion.

• Time management skills.

• Excellent communication skills.

• Multitasking.

• Attention to detail.

• Outgoing and proactive qualities.

• Punctuality.

• Basic computer and Microsoft Office knowledge.

Benefits:

• Salary, uncapped commissions, and annual bonuses are paid in US dollars.

• Medical and social insurance.

• Annual Gym Membership (Gold's Gym).

• Culture - Casual work environment.

• Being part of a family of exceptionally talented people.