752 Support Officer jobs in Egypt

Job Description

Why join us?
This role supports CMB customers across all segments in the UK to deepen client relationships and ensure a smooth customer journey is delivered when a business client experiences a bereavement or requires a Court Order / Power of Attorney to be applied to a business. The role of the Operational Support Officer is to be responsible for supporting CMB Supported Banking Journeys Team to maximise efficiency of their teams with a particular focus on implementing a robust and consistent framework to manage the key Operational Risks. This will include supporting teams to ensure that the team are consistently adhering to HSBC policies, procedures, and guidelines. At the same time as ensuring achievement of appropriate standards for operational risk, you will support the development of a culture that has 'Good Customer Outcomes' at its core, is focused on customer experience and the professionalism of our service proposition.

What you'll do:

• Communicate and support customers over phone and different channels.
• Provide key performance data to relevant customer and stakeholders.
• Identify trends and escalate accordingly
• Identify and implement areas of improvement within your team and the wider department.
• Handle cases end to end to reach excellent measures Case handling skills, ability to deal with complex process

Requirements

• Fluent in English.
• Experience on UK relevant systems, i.e., Browser Main Menu is desirable but not essential.
• Both spoken and written communication skills with experience of adapting your style and approach to the audience.
• A track record of gaining an understanding of customers' needs and delivering excellent customer service.
• Self-awareness with confidence to work independently and take responsibility for own development.
• A high level of self-motivation and positive attitude and to put our customers at the heart of everything you do.
• Excellent interpersonal, written and verbal communication skills (internal and with customers). Good computer and IT skills, including Microsoft Word and Excel and able to quickly learn and adapt to new IT systems and methods of creating and interpreting management information.
• Issued By HSBC Electronic Data Service Delivery Egypt***

The PM Office is hiring Customer Service officer for a reputable company located in 5th settlement

Responsibilities

• Address and resolve customer inquiries and complaints via phone, email, and chat
• Process orders, forms, applications, and requests
• Follow up with customers to ensure their issues are fully resolved
• Maintain customer records and update account information as needed
• Work closely with other departments to resolve complex customer issues
• Provide feedback on the efficiency of the customer service process
• Meet or exceed performance metrics related to customer service

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred
• HR Software Background is a must
• Proven 2- 3 Years customer service experience
• Strong problem-solving skills
• Excellent verbal and written communication skills
• Excellent English
• Ability to handle stressful situations with professionalism
• Attention to detail and accuracy in data entry
• Familiarity with customer service software and tools

The work is on site - Full time

Job Title: Customer Support Officer

Location:

Philippines, Remote

Position Type:

Full-Time

Background:

Bless Payments is a fintech startup enabling migrants to send money to their family and friends across Asia, Africa, and the Middle East. Our mission is to level the playing field one payment at a time and to strengthen the bonds between families living in developing nations and developed nations.

Launched in Australia in late 2023, we have grown quickly and will launch in Canada in late 2025, with expansion plans across Europe, the USA, and the Middle East.

Job Summary:

Bless Payments seeks an energetic and engaging Customer Support Officer to join the team and deliver exceptional customer support and report on compliance performance to ensure uninterrupted business operations. You will also be expected to provide guidance and assistance to customers in navigating our money transfer platform. You will report to a Customer Support Lead.

Key Responsibilities:

Customer Support

• Strong interpersonal skills, with the ability to effectively communicate and build relationships with customers
• Serve as the first point of contact for customer inquiries and concerns regarding money transfers, ensuring a smooth and efficient service and fostering a culture of empathy and understanding across online and offline channels
• Develop and implement customer education initiatives to promote the secure and responsible use of our services
• Collaborate with cross-functional teams to provide swift resolutions to customer queries

Know Your Customer (KYC) Compliance

• Proactively support customers in resolving any issues related to their onboarding or identity verification process
• Conduct exception-based and culturally sensitive KYC checks on new customers whose identity could not be verified through automated KYC processes
• Periodically review and update KYC records for existing customers, ensuring that their profiles remain compliant
• Continuously monitor transactions for any suspicious activities and promptly report findings to management
• Collaborate with the technology team to continually improve the automated KYC processes, making customer onboarding smoother and more secure
• Maintain accurate and organized records of all customer onboarding-related activities and customer interactions

Skills and Experience:

• A bachelor's degree in IT, business, finance, communication, or a related field is preferred
• 2-3 years of experience in a customer support role, with a strong track record of resolving customer issues efficiently and effectively
• Fluent English communication, writing, and interpersonal skills
• Ability to explain complex issues in a clear and understandable manner
• Strong problem-solving skills and an ability to stay calm under pressure and manage difficult situations
• Experience in financial services, fintech, or money transfer businesses
• Proficient in using email, social media, chat, and CRM
• Flexible working hours - ability to work day or night shifts
• An agile and can-do mindset with an ability to manage competing priorities, and constantly adapt in a fast-paced environment focused on growth without compromising on quality.

Benefits:

• Attractive, competitive salary package tied to USD
• Flexible working hours and a remote-first environment
• Join a fast-paced, high-growth global fintech startup
• Opportunity to shape a platform that impacts lives worldwide
• Accelerate your career by working closely with experienced co-founders

KAIZEN Asset Management Services is a leading property management firm in Dubai, founded in 2006. As the first ISO 9001:2015 certified provider, KAIZEN AMS offers comprehensive solutions in Property Management, Community Management, Owner Affairs, Unit Management, and Handover Services. With an asset management portfolio valued at AED 19 billion across 130+ projects, KAIZEN AMS has established a distinguished brand and earned the trust of notable real estate clients in the UAE.

We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Officer. At Kaizen, we value our customers and strive to provide them with exceptional service and support throughout their entire experience with us.

• Respond promptly and professionally to customer inquiries and complaints via phone, and email.
• Provide accurate information about our properties, amenities, and leasing options.
• Assist customers in navigating our online platforms and resolving any technical issues they may encounter.
• Coordinate with other departments to ensure timely resolution of customer issues and requests.
• Maintain detailed and accurate records of customer interactions in our CRM system.
• Gather and analyze customer feedback to identify areas for improvement and recommend appropriate actions.
• Collaborate with the marketing team to develop and implement customer engagement initiatives.
• Stay updated on industry trends, market conditions, and competitors to provide valuable insights to customers.
• Conduct customer satisfaction surveys and utilize feedback to improve our service delivery.
• Assist with administrative tasks as needed.

• Bachelor's degree in any related field
• Proven experience in customer support or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and ability to work well under pressure.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to empathize with customers and provide solutions in a professional and courteous manner.
• Strong attention to detail and ability to handle multiple tasks simultaneously.
• Ability to work both independently and collaboratively in a team environment.
• With background in Admin or Telesales or Accounts

We're Hiring: Application Support Officer

Location: The Knowledge Hub Universities (El Sewedy Education) – New Administrative Capital

We're looking for an Application Support Officer
to provide technical support, resolve issues, and ensure smooth operation of our systems for students, staff, and faculty.

What You'll Do:

• Provide support and resolve queries through our ticketing system
• Troubleshoot and solve application-related issues
• Liaise with vendors & IT teams for updates and integrations
• Support training, documentation, and new solution rollouts
• Ensure data security, backups, and IT compliance

What We're Looking For:

• Bachelor's in Business Informatics or a related field
• 1–3 years of relevant experience
• Strong problem-solving, communication & time management skills
• SQL background + basic knowledge of HTML & PHP

If you're results-driven, tech-savvy, and eager to grow in a dynamic environment, we'd love to hear from you

Job Summary:

We are looking for an energetic and well-organized Administrative Officer with strong communication skills and the ability to professionally interact with clients and lawyers. The role involves supporting administrative and sales operations, ensuring smooth and efficient workflow within the company.

Responsibilities:

• Greet and assist clients, and respond to inquiries via phone or email.
• Schedule and coordinate meetings and appointments with lawyers and clients.
• Organize and maintain administrative files and records.
• Support the sales team in preparing offers, contracts, and following up with clients.
• Prepare regular reports using MS Office tools.
• Assist in daily administrative tasks and ensure timely completion of assignments.

Requirements:

• Bachelor's degree.
• 0–1 year of experience (preferably in sales, customer service, or administrative work).
• Excellent communication and interpersonal skills, with the ability to deal with diverse clients.
• Ability to work within a team, under pressure, and with flexibility in schedules and tasks.
• Good computer literacy, including MS Office (Word and Excel) and internet usage.

Established in 2008,
Geidea
epitomizes customer focused empowerment and commercial success through continuous innovation.
Geidea
makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market.

Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinking:

To maintain competitive advantage as we grow, we are currently looking for a new
Commercial Support Officer:

Job purpose:

The purpose of this role is to ensure all requirements for service activation are available to ensure timely contract completion and service activation within Geidea Egypt's sales team.

Key accountabilities and decision ownership:

• Organize & manage merchant-related documents and contracts
• Check and review contracts of new merchants acquired
• Track rejected contracts with sales manager review and follow up on updates
• Upload approved contracts and documents to MMS
• Follow up on issues with the onboarding team
• Modify bank account details
• Prepare contract material to be delivered to the bank
• Activate the pay-by-link service for retail merchants

Must Have Technical / Professional Qualifications:

• Bachelor's degree
• 0-2 years of experience
• Advanced Excel knowledge

Join our dynamic team as a
Commercial Support Officer
and contribute to our FinTech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.

Our values
guide how we think and act - They describe what we care about the most.

Customer first
- It's embedded in our design thinking and customer service approach.

Open
- Openness allows us to constantly improve and evolve.

Real
- No jargon and no excuses

Bold
- Constantly challenging ourselves and our way of thinking.

Resilient
– If we fail, we bounce back stronger than before

Collaborative
- We know that we can achieve a lot more as a team.

We are changing lives by constantly striving for a better solution.

e& is hiring for a bilingual chat account (Arabic& English)
Graduates only (ma/les)
Benefts
:

Salary: 10K net (8K basict 2K KPIs)

• Social & medical insurance

. 100% Paid training

• Career growth & promotional opportunities after 6 months.

• Bonus for top achievers

Working conditions
.9-hour shift including 1 hour break

. rotational shifts

transportation provided to pick up points

Qualifications
:

. B1 level in English (written and spoken)

. flexible with rotational shifts

• Cairo/ Giza residents

. Graduates (Ma|es only)

Location
:

Smart village/ 6th of October city

We are seeking a motivated and technically curious Junior IT Support Officer to join our dynamic Information Technology department. This role is ideal for recent graduates or early-career professionals eager to build hands-on experience in enterprise IT operations, end-user support, and foundational network/systems administration.

As a key member of our support team, you will play a vital role in ensuring smooth day-to-day IT operations, supporting colleagues across departments, and contributing to the continuous improvement of our technical infrastructure.

Key Responsibilities:

• Asset & Inventory Management:
   Maintain accurate records of all IT hardware (laptops, peripherals, networking equipment) using digital tracking systems. Coordinate equipment lifecycle from procurement to retirement.
• Device Provisioning & Configuration:
   Image, configure, and deploy end-user devices (Windows OS) with standardized software, security policies, and user profiles according to organizational specifications.
• End-User Support & Troubleshooting:
   Provide Tier 1 technical support for hardware, software, and connectivity issues. Diagnose and resolve common desktop, printer, and peripheral problems.
• Network & Systems Assistance:
   Support senior engineers in basic network setup tasks (e.g., cable management, switch port assignments, Wi-Fi troubleshooting) and assist in configuring workstations for domain/network access.
• Operational Logistics:
   Organize and maintain the IT equipment warehouse; document asset movements and ensure proper storage and labeling protocols.
• Procurement Coordination:
   Liaise with the Procurement team to track and fulfill IT hardware/software purchase requests, ensuring timely delivery and deployment.
• Documentation & Reporting:
   Maintain up-to-date inventory and task logs using Microsoft Excel or internal ticketing/asset management tools. Generate regular status reports as needed.
• Onboarding & Training Support:
   Assist in provisioning equipment and accounts for new hires; contribute to user training sessions on standard IT tools and security practices.
• Continuous Improvement:
   Proactively identify opportunities to streamline IT processes. Stay current with emerging technologies and best practices through self-directed learning and team collaboration.

Qualifications & Skills:

• Bachelor's degree in information technology, Computer Science, Network Engineering, or a related technical field. 
  Recent graduates are strongly encouraged to apply.
• Foundational understanding of Windows operating systems (Windows 10/11), including installation, configuration, user account management, and troubleshooting.
• Basic familiarity with computer hardware components, peripheral setup, and diagnostic tools.
• Exposure to networking fundamentals (TCP/IP, DNS, DHCP, LAN/Wi-Fi connectivity) and interest in learning more.
• Experience or coursework in inventory or asset management systems (e.g., spreadsheets, barcode scanners, ITAM tools).
• Proficient in Microsoft Excel for data tracking, reporting, and basic formula usage.
• Strong written and verbal English communication skills — ability to document issues clearly and interact professionally with end-users.
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
• A proactive, solution-oriented mindset with a passion for technology and continuous learning.
• Team-oriented attitude with the ability to collaborate across departments and escalate issues appropriately.

Why Apply?

This is a fantastic opportunity to launch your IT career in a supportive, growth-focused environment. You'll gain real-world experience across desktop support, asset management, and network operations — building a solid foundation for future roles in systems administration, network engineering, or IT service management.

We invest in our junior team members through mentorship, hands-on projects, and professional development opportunities.