463 Support Leader jobs in Egypt

Department:
Digital Workplace Technologies.

Location:
Egypt, Cairo.

IT Support Leader
will provide comprehensive onsite support and ensure seamless IT service delivery. This role involves managing incident and service requests, troubleshooting network and hardware/software issues, and supporting meetings and security operations. You will oversee IT inventory, manage vendor services, and collaborate closely with local platform leaders and cross-functional teams. The preferred candidate will possess a robust background in information technology, prior experience working within a multinational organization, and demonstrated proficiency with O365, cloud-based services and people management.

Digital and Technology Platform Services (DTPS) is driving revenue growth through technology and data. We continuously improve business processes, implement new digital solutions, and help our business colleagues to work better and be more competitive. We are continuously implementing the latest technological standards, and we are exploring next innovations.

If you're passionate about steering the digital transformation journey and thrive in agile environments this role is tailor-made for you

YOUR KEY RESPONSIBILITIES:

• Onsite Support activities:

• Incident & service request management (resolution of E2E tickets).

• Perform regular or ad-hoc support duties (network, hardware/software)

• IT inventory and orders, off-premises IT support, etc.

• Meetings support, Security operations, financial activities.

• Deliver results and services through participation in Agile teams.

• Manage the delivery of vendor services, ensuring compliance of IT service providers with company policies.

• Collaborate with cross-functional teams.

• Oversee the DWT Experts and support daily operations and task prioritization

ARE THESE YOUR SECRET INGREDIENTS?

• Information Technology education or similar.

• Minimum 3 years of experience in a similar position, ideally in a multinational environment.

• Expert-level computer skills and proficiency in English (verbal and written).

• Very good knowledge of Microsoft O365 suites & applications, smartphones (Android, Apple).

• Good knowledge of computer networks (WAN, LAN, Wi-Fi, VPN).

• Knowledge of end-user devices lifecycle management, cloud services,.

• IT service management processes (ticketing tool, preferably ServiceNow) and knowledge base management.

• Communication, analytical and problem-solving skills, politeness, professional presence, on-the job learning and training.

• Flexibility to business travelling (up to 10%)

ABOUT YOUR NEW TEAM:

We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.

We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.

We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don't have the perfect experience. We have faith in what every person can be.

And although we have so much to be proud of, we always stay humble. We believe the real magic happens – for us and for you – when we OPEN UP.

AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE

At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.

SWATX is seeking a motivated and skilled Help Desk Technician to join our Network Operations Center (NOC) team at the L1 level. As a crucial part of our IT support structure, you will be the first point of contact for technical support and issue resolution, ensuring smooth and reliable operations of our network and systems. This position is ideal for someone who is detail-oriented, customer-focused, and eager to learn in a fast-paced environment.

• Technical Support: Provide first-level support for network, server, and system-related issues. Troubleshoot and resolve technical incidents, escalating when necessary.
• Monitoring & Alerting: Continuously monitor network, server, and infrastructure performance to identify potential issues, and respond to alerts in a timely manner.
• Issue Escalation: Work closely with L2 and L3 teams, escalating complex issues as required, while maintaining ownership until resolution.
• Ticketing System: Utilize a ticketing system to log, track, and manage incidents, ensuring timely updates and resolutions.
• Customer Service: Provide friendly and professional support to clients, addressing their needs and ensuring a positive experience.
• Documentation: Create and maintain detailed documentation of procedures, configurations, and troubleshooting steps.

• Experience: 1-2 years of experience in IT Support, Help Desk, or NOC environments (entry-level candidates with relevant certifications may be considered).
• Education: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
• Technical Skills:
• • Understanding of networking fundamentals (e.g., IP addressing, DNS, TCP/IP).
• Basic knowledge of operating systems (Windows, Linux) and standard troubleshooting procedures.

Role Description

This is a full-time hybrid role for a Technical Support Help Desk position located in Giza, with the flexibility for some work from home. The Technical Support Help Desk professional will be responsible for providing technical support to clients, troubleshooting issues, ensuring customer satisfaction, and conducting analytical assessments to resolve complex problems. Daily tasks include answering support queries, diagnosing technical issues, and guiding customers through step-by-step solutions.

Qualifications

• Technical Support and Troubleshooting skills
• Customer Support and Customer Satisfaction skills
• Strong Analytical Skills
• Excellent communication and interpersonal skills
• Ability to work in a hybrid environment
• Experience with IT software and systems is a plus
• Bachelor's degree in Computer Science, Information Technology, or related field

Responsibilities:-

• 4-5+ Years experience in technical support
• Candidate must know ITIL - ITSM framework process and experience
• Provide helpdesk support and resolve problems to the end user's satisfaction
• Monitor Service Desk for tickets assigned to the queue, process first in first out based on priority, monitor, respond quickly and effectively. Via "Phone, Email and Chat"
• Report issues to the Service Desk for escalation.
• Follow the internal standard policy and procedure keep update all Documentation.
• Utilize and maintain the helpdesk tracking software for Maintain inventory of all equipment, hardware's, and software's licenses as well as must know end of life products
• Assist with onboarding of new users.
• Install, test, and configure new workstations devices peripheral equipment and software.
• Perform timely workstation hardware devices and software upgrades as required.

Company Description

Bevatel is a leading provider of integrated telecommunications solutions and premium services, backed by expert professionals, at the best rates in Saudi Arabia. Established in 2006 and headquartered in Jeddah, Bevatel has empowered numerous Saudi companies in building and enhancing their contact centers. The company offers comprehensive enterprise communication solutions, including cloud call center solutions, AI-driven customer experience applications, and integration with business management systems. Aligned with Saudi Arabia's Vision 2030 for digital transformation, Bevatel is committed to advancing the digital landscape across industries. With branches in Bahrain, Egypt, and India, Bevatel extends its services globally.

Role Description

This is a full-time, on-site role located in Giza for a Technical Team Leader. The Technical Team Leader will be responsible for managing and leading a team, troubleshooting technical issues, guiding software development processes, and overseeing project management. Daily tasks include coordinating team efforts, ensuring project deadlines are met, and maintaining high standards of technical excellence. The role requires close collaboration with different departments to ensure the success of various telecommunications projects.

Qualifications

• Team Management and Team Leadership skills
• Strong Troubleshooting abilities
• Experience in Software Development
• Project Management expertise
• Excellent communication and interpersonal skills
• Ability to work collaboratively and on-site in Giza
• Relevant qualifications in Computer Science, Engineering, or related fields
• Experience in the telecommunications industry is a plus

Are you passionate about IT and looking for an opportunity to grow your technical skills in a real business environment?

We are looking for a motivated Helpdesk Specialist to join our IT team and support our users across multiple branches. This is an excellent opportunity for someone early in their IT career to gain hands-on experience and grow within a collaborative team.

Responsibilities:

• Provide first-level technical support to staff (hardware, software, printers, and network issues).
• Log, follow up, and resolve support tickets in a timely manner.
• Assist in maintaining user accounts and access permissions.
• Perform basic troubleshooting of Windows systems and MS Office .
• Support inventory tracking of IT equipment and user devices.
• Escalate complex issues to senior IT staff as needed.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1 year of experience in a similar IT support or helpdesk role.
• Experience with Windows OS, Office , and networking concepts.
• Experience with Active Directory.
• Basic knowledge of virtualization environments (VMware, ESXI, etc.).
• Strong communication skills and a helpful attitude.
• Willingness to learn and grow in a fast-paced IT environment.
• Work location: Al tahrir sq. – cairo.

Additional Information:

This is a full-time position located in our office in (Al Tahir sq.)

please send your resume to - with the subject
"Helpdesk Specialist"
or send your resume to

Company Description

Centro is a diversified technology solutions provider that empowers businesses through integrated technology solutions and security enablement. Our dynamic solutions allow clients to take full advantage of digital opportunities by orchestrating various processes. We pride ourselves on delivering exceptional results and building lasting relationships through our wide range of services and a culture of shared success.

Role Description

This is a full-time, on-site role for an IT Helpdesk Specialist, located in Cairo. The IT Helpdesk Specialist will provide technical support and assistance to end-users both over the phone and in person. Daily tasks include troubleshooting technical issues, managing hardware and software configurations, and maintaining IT systems. The specialist will also be responsible for responding to service requests, providing IT support, and ensuring efficient operation of the company's technology infrastructure.

Qualifications

• Technical Support and Troubleshooting skills
• Experience with Hardware and Software Management
• IT Systems Configuration and Maintenance skills
• Excellent Communication and Customer Service skills
• Ability to work independently and as part of a team
• Bachelor's degree in Information Technology, Computer Science, or a related field
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus

Company Description

Unlimited Egypt Group is rapidly establishing itself as a leader across several industries, including travel and transportation, real estate, food and beverage, and medical devices in Egypt and the Middle East. Since its inception in 2011, the company has developed the experience, culture, and talent to achieve market leadership. Unlimited Egypt Group continues to grow and make significant contributions to multiple industry sectors.

Role Description

This is an on-site, full-time role for a Help Desk Specialist located in Cairo, Egypt. The Help Desk Specialist will be responsible for providing technical support, troubleshooting issues, and supporting desktop computers. The role also involves customer support and handling help desk inquiries to ensure efficient resolution of technical problems.

Qualifications

• Technical Support and Help Desk Support skills
• Troubleshooting and supporting desktop computers
• Customer Support experience
• Strong problem-solving and communication skills
• Ability to work independently and as part of a team
• Prior experience in a similar role is a plus
• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred

Responsibilities

• Provide immediate first level support; Whether via phone or remote access including to problem resolution for software/hardware.
• Routine maintenance of the HW and SW according to agreed plans.
• Perform minor software and minor hardware repairs.
• Diagnosing errors, troubleshoot & maintain network connections or any other computer systems.
• Maintain inventory of all IT equipment.
• Handle all documentation for hardware and software, maintenance and problem resolutions.
• Properly escalate unresolved queries to the next level of support or external consultant.
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Maintain network servers such as file servers, AD, Print
• Support LANs, WANs, network segments, Internet, and intranet systems.

Job Requirements

BC. S in Computer Science or a related discipline

Experience:3-5 Years' experience

Excellent usage of Google Suite

Knowledge in active directory is a MUST

Perfect English Language is a MUST

Knowledge in networking (VPN, virtualization, and firewall) "Mandatory"

Knowledge in switches and routers "Mandatory"

Knowledge in servers and storage (Dell, HP, IBM …. etc)

Knowledge in VMware

CCNA & MCSE knowledge

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Experience:
 2–4 years of experiance.

We are looking for a dedicated and skilled 
IT Helpdesk / IT Specialist
 to join our team and provide technical support across the company. The ideal candidate will be proactive, solution-oriented, and able to troubleshoot both hardware and software issues efficiently.

Key Resposibilities:

• Provide first-level technical support to employees via phone, email, or in person.
• Install, configure, and maintain hardware, software, and network systems.
• Troubleshoot system and network problems, diagnosing and solving hardware/software faults.
• Set up new users' accounts, profiles, and manage access permissions.
• Ensure the security of IT systems and data through best practices and security protocols.
• Support ERP/CRM systems and assist in resolving related issues.
• Maintain an up-to-date inventory of IT equipment and licenses.
• Liaise with external vendors and service providers when needed.