265 Support Consultant jobs in Egypt

Location
: Cairo, Egypt (Hybrid – up to 70% work from home)

Type
: Full-time

About PROART

PROART is a Microsoft Solutions Partner specializing in Business Applications and Cloud Solutions, delivering state-of-the-art digital business transformation services.

With our team of Microsoft-certified professionals, our offerings span ERP, property management, AI and automation, cloud services, data analytics, and CRM solutions, empowering businesses across sectors to streamline operations, boost productivity, and make data-driven decisions.

Role Overview

As a Microsoft Dynamics 365 Support Consultant, you will be an integral part of PROART's Customer Success unit on a mission to go beyond traditional support to drive adoption, optimization, and measurable business outcomes for our customers.

In this role, you will help customers get the most value from their Microsoft Dynamics 365 solutions by troubleshooting issues, providing proactive guidance, and ensuring system reliability and performance. You will collaborate closely with senior consultants and Customer Success managers, gaining exposure to PROART's unique success framework and building skills that will set you apart in the Microsoft partner ecosystem.

Key Responsibilities

• Assist in troubleshooting and resolving technical issues across Microsoft Dynamics 365 applications.
• Support senior consultants in system configuration and solution delivery.
• Provide first-line customer support and document resolutions.
• Help monitor system performance and reliability.
• Contribute to knowledge sharing by creating and updating documentation.

Qualifications & Skills

• 1–2 years of experience in technical support, IT consulting, or a related role (experience with Microsoft Dynamics 365, ERP, CRM, or Power Platform is a plus).
• Strong analytical and problem-solving skills.
• Customer support and

excellent

• communication skills in both written and spoken English.
• Eagerness to learn new Microsoft technologies and grow into a specialist role.
• Microsoft certifications in Dynamics 365 or related technologies are a plus.

Why Join PROART

• Learn and grow under a proven Customer Success framework, among the fewest in the Microsoft partner ecosystem, that can give you a career edge that few organizations can offer.
• Benefit from an attractive payout structure that rewards both your performance and contribution to customer success.
• Work alongside a team of highly certified Microsoft professionals and gain hands-on experience in cutting-edge Microsoft Business Applications.
• Enjoy a hybrid work model, continuous professional development, and a culture of collaboration and innovation.

The Migration Multi-Partner Trust Fund (MMPTF) is a collective UN mechanism aimed at supporting safe, orderly, and regular migration as outlined in the Global Compact for Migration (GCM). In Middle East and North Africa (MENA), IOM leads and co-implements a Joint Programme (JP) with WHO and UNDRR, entitled "Harnessing synergies between Climate Change Adaptation and Risk Reduction in Migrant-Inclusive Health System Responses", and funded by MMPTF across Jordan, Lebanon, and Iraq. The JP supports initiatives across the linkages between human mobility, health, climate resilience and disaster risk sectors. The first phase of implementation has concluded in most locations, and the programme is transitioning to its second phase, which will conclude in early January 2026. The objective of this consultancy is to support the assessment of selected activities of the projects and provide support to strengthen knowledge management and associated coordination for the smooth implementation and wrap-up of the MMPTF programme.

• Responsibilities: First deliverable – Produce a bi-annual brief
  
  Preliminary Meetings and data collection with Partners (IOM Country Offices, WHO and UNDRR)
  
  Submit the Final Brief that should be ready for publication, written in/translated to both English & Arabic - Deliverable two weeks after data collection (a).
  
  Second Deliverable – Organize, Coordinate and support for the final programme workshop.
  
  Workshop Concept Note & Agenda: Develop a comprehensive concept note outlining objectives, expected outcomes, target audience, and key thematic areas.
  
  Prepare a detailed workshop agenda in consultation with programme stakeholders
  
  Participant Coordination & Logistics Support: Compile and maintain a participant list, including confirmation of attendance for all key stakeholders and coordinate with all speakers the logistics requirement and needs.
  
  Coordinate logistical arrangements (venue, catering, interpretation services, travel arrangements, and accommodation) in collaboration with the IOM programme management team and IOM country office hosting the event.
  
  Workshop Materials Development: Support the preparation of workshop materials, including presentations, briefing notes, background documents, and visibility materials (e.g., banners, folders, participant kits).
  
  Ensure materials are aligned with programme branding and donor visibility requirements.
  
  Facilitation Support During Workshop: Provide on-site support during the workshop, including registration management, session facilitation, timekeeping, and coordination with speakers.
  
  Document key discussions, decisions, and action points during the sessions.
  
  Third deliverable: Draft the final programme Workshop Report.
  
  Produce a strategic analysis and concluding report of the event summarizing key discussions, lessons learned, recommendations, next steps and evaluate the alignment with the whole project objectives including stakeholders engagement.
  
  Ensure the report includes annexes such as participant list, agenda, photos, and evaluation summaries.
• Compile and organize all workshop documentation and outputs for archiving and donor reporting

Qualifications: Master's degree in Public Health, Development Studies, International Relations, or a related field.

Minimum 5 years of experience in project coordination, M&E, or donor-funded programme management.

Proven experience in drafting reports, policy briefs, or programme summaries.

Demonstrated ability to coordinate between diverse stakeholders and manage complex timelines.

Proven understanding of and ability to integrate gender considerations into programme design, implementation, and reporting, in line with UN gender equality principles.

Excellent command of English (oral and written); knowledge of another UN language is an asset.

- Strong organizational, interpersonal, and communication skills.

Job Description
The Migration Multi-Partner Trust Fund (MMPTF) is a collective UN mechanism aimed at supporting safe, orderly, and regular migration as outlined in the Global Compact for Migration (GCM). In Middle East and North Africa (MENA), IOM leads and co-implements a Joint Programme (JP) with WHO and UNDRR, entitled "Harnessing synergies between Climate Change Adaptation and Risk Reduction in Migrant-Inclusive Health System Responses", and funded by MMPTF across Jordan, Lebanon, and Iraq. The JP supports initiatives across the linkages between human mobility, health, climate resilience and disaster risk sectors. The first phase of implementation has concluded in most locations, and the programme is transitioning to its second phase, which will conclude in early January 2026. The objective of this consultancy is to support the assessment of selected activities of the projects and provide support to strengthen knowledge management and associated coordination for the smooth implementation and wrap-up of the MMPTF programme.

Riwaq Al Quran
for teaching Quran and Arabic to non-Arabs is seeking Customer Service/Support members.

Job Details:

• Full-time: 6 days per week.
• Part-time: 4 days per week.
• Coordinate between students and teachers.
• Respond to student inquiries through the academy's portal, WhatsApp, and email.
• Follow up with new customers and assist with onboarding.
• Manage customer feedback and complaints professionally.

Requirements:

• Previous experience as an online coordinator or in customer service.
• Excellent command of English (written and spoken).
• Strong communication and organizational skills.
• Attention to detail and ability to multitask.

Salary & Benefits:

• Starting from
  6,000 EGP
  for full-time (based on qualifications and experience).
• Yearly salary increase.
• Monthly performance bonus.

About the Role:

We are looking for motivated and detail-oriented professionals to join our team as
Remote Customer Service Representatives
. You'll handle customer inquiries primarily through WhatsApp, making sure every client gets a smooth and professional experience.

Responsibilities:

• Respond to customer inquiries via WhatsApp in a friendly and professional manner.
• Provide accurate information and resolve issues effectively.
• Maintain a positive attitude and deliver excellent customer service at all times.

Requirements:

• Previous experience in customer service is a plus.
• Strong command of the English language (written and spoken).
• Reliable internet connection and ability to work independently from home.
• Excellent communication and problem-solving skills.

Benefits:

• Fixed monthly salary (details shared during interview).
• great for
  students
• Gain valuable experience in customer service and remote work.
• Supportive and collaborative team environment.

please only apply after reading all the details this vacancy have overnight shifts so girls be sure that it's suitable

This is the 1st wave of this account so there is an opportunity for promotions

so what we need

_to be graduated

_to be good at English at least b1+

_to finish your military service

what we offer for you

_transportation

_10k (8k net_2k KPIs)

_social and medical insurance

_Rotational shifts

we're very interested to have you on board

Etisalat e& is hiring now #Customer_Support agents

REQUIREMENTS

• B2 in English
• Males & Females
• Salary : 13500 K
• Location: Maadi
• 2 days off
• Training fully paid
• Medical & Social insurance
• Males & females

Tabby is hiring for Mixed account ( chat/ Calls ) Fluent English speakers

Join Tabby – One of the fastest-growing FinTech companies in the GCC

Role: Customer Support

•⁠ ⁠elp customers in English & Arabic via phone, chat & email

Location: The Greek Campus, Downtown Cairo (WFH option after probation)

Salary & Benefits

• Base salary: 15,000 EGP gross

• Language allowance: Up to 7000EGP gross (around 5700 EGP after tax) – depends on your English & Arabic level

• Performance bonus: Up to 70% of your base salary (9600 EGP )

•⁠ ⁠Transpo tion allowance: 230 EGP gross

Top performers can take home up to 33,000 EGP gross (around 27,000 EGP net)

Shift: Rotational 24/7

Max shift for girls 11 pm

Grads/ Undergrads/ Dropouts/ Gap Year

• Welcome to apply

Job Description

We are looking for Bilingual (Spanish & English) Customer Support & Back Office Specialists to join our dynamic team.

You will be responsible for assisting patients, caregivers, and healthcare professionals while ensuring smooth communication and accurate documentation.

⸻

Key Responsibilities

Home Care Account

• Act as a communication bridge between Spanish- and English-speaking patients and caregivers.

• Provide support via phone, chat, and back-office tasks.

Data Entry & Outbound Account

• Collect and validate information from nurses and doctors.

• Perform outbound calls and ensure accurate data entry.

⸻

Qualifications

• Fluency in Spanish and English (B2+).

• Strong communication and organizational skills.

• Previous experience in customer service or data entry (preferred, not mandatory).

• Ability to work full-time onsite in fixed shifts.

• Professional attitude with high attention to detail

Compensation & Benefits

• Total Package: 25,200 EGP

• 22,000 EGP net salary.

• 2,200 EGP transportation allowance.

• 1,000 EGP KPI bonus.

• Social & medical insurance (after 3 months).

• Fixed shifts + weekly days off.