461 Support Analyst jobs in Egypt

Requirements and responsibilities

L3 Support Analyst

Job description

SUMMARY

The Support Analyst is a top-level support position for our warehouse management system. The candidate will be expected to interact with the customer and troubleshoot issues with the software from both the front and back end. They will also be required to identify and resolve complex problems, create documentation, and provide solutions to the customer. They will additionally be required to understand business processes and communicate effectively across teams, and relay issues to developers.

ROLE AND RESPONSIBILITIES:

• Support the warehouse management system and customers.
• Monitor and resolve support tickets through our ticketing tool.
• Troubleshoot day-to-day application and/or database-related issues in production environments.
• Produce knowledge base articles and training documentation and evolve into a subject matter expert.
• Take ownership of tasks or tickets proactively and with minimal assistance.
• Develop and support objects in MSSQL including queries, functions, views, and stored procedures.
• Troubleshoot, support, and create advanced solutions SSRS (SQL Server Reporting Services).
• Analyze and support ETL solutions in SSIS (SQL Server Integration Services).

PREFERRED SKILLS

• Bachelor's degree, or higher in Computer Science, Engineering, or a related field.
• Experience developing for or supporting Microsoft's SQL Server Business Intelligence (BI) stack
• Experience developing for SQL Server Reporting Services (SSRS)
• Experience developing for SQL Server Integration Services (SSIS)
• Advanced Experience with SQL Server Database Administration and Performance Tuning
• Experience with Networks, Web Page Administration, ETL, API, and EDI.

QUALIFICATIONS:

• Must be a self-starter with a passion for resolving complex issues.
• Ability to work independently as well as within a team environment.
• Professional demeanor and the capacity to develop collaborative and effective working relationships with team members, customers, and vendors.
• Ability to communicate clearly and concisely in both verbal and written form with customers, team members, stakeholders, in technical and non-technical situations, in the English language.
• Ability to organize own work based on the priorities established.
• Documented and proven experience in customer service.
• Minimum of 4 years of experience with SQL T-SQL development and support.
• Minimum of 3 years of combined experience as an Application Administrator.
• Minimum of 2 years of experience with Microsoft SQL SSIS package development. Strong understanding and experience manipulating relational database schemas.

EgyBell is hiring a Desktop Support Analyst for a Multinational Company.

Requirements:

Desktop Support Analyst

• Hardware Knowledge and hands-on experience
• OS knowledge
• Strong in verbal and written communication skillset
• Laptop imaging
• Record keeping in tools
• Shipping and Partner interaction
• Customer interaction
• Basic Excel
• Emails
• Basic English language

ACCOUNTABILITIES

• Install and support hardware and software components for user groups.
• Perform preventive maintenance, testing, and repairs on equipment.
• Evaluate system configurations and software to ensure optimal use of hardware resources.
• Address and resolve hardware, software, and user-related issues.
• Engage with users to identify potential future business requirements.
• Deliver a positive customer experience during every interaction.

RESPONSIBILITIES

• Install and maintain routine hardware and software systems, supporting large user groups.
• Provide support for specific hardware/software applications.
• Assist in the selection and evaluation of hardware and software solutions.
• Analyze basic business needs and recommend ways to optimize PC hardware resources to meet business objectives.
• Support, maintain, and install local area network (LAN) server systems.
• Contribute to multiple areas, functions, or processes with a broad impact.
• Manage multiple applications and systems.
• Handle assignments requiring judgment, initiative, and problem-solving skills.
• Make informed choices, recommendations, and decisions independently.
• Regularly exercise discretion and independent judgment in daily tasks.

Riwaq Al Quran
for teaching Quran and Arabic to non-Arabs is seeking Customer Service/Support members.

Job Details:

• Full-time: 6 days per week.
• Part-time: 4 days per week.
• Coordinate between students and teachers.
• Respond to student inquiries through the academy's portal, WhatsApp, and email.
• Follow up with new customers and assist with onboarding.
• Manage customer feedback and complaints professionally.

Requirements:

• Previous experience as an online coordinator or in customer service.
• Excellent command of English (written and spoken).
• Strong communication and organizational skills.
• Attention to detail and ability to multitask.

Salary & Benefits:

• Starting from
  6,000 EGP
  for full-time (based on qualifications and experience).
• Yearly salary increase.
• Monthly performance bonus.

About the Role:

We are looking for motivated and detail-oriented professionals to join our team as
Remote Customer Service Representatives
. You'll handle customer inquiries primarily through WhatsApp, making sure every client gets a smooth and professional experience.

Responsibilities:

• Respond to customer inquiries via WhatsApp in a friendly and professional manner.
• Provide accurate information and resolve issues effectively.
• Maintain a positive attitude and deliver excellent customer service at all times.

Requirements:

• Previous experience in customer service is a plus.
• Strong command of the English language (written and spoken).
• Reliable internet connection and ability to work independently from home.
• Excellent communication and problem-solving skills.

Benefits:

• Fixed monthly salary (details shared during interview).
• great for
  students
• Gain valuable experience in customer service and remote work.
• Supportive and collaborative team environment.

please only apply after reading all the details this vacancy have overnight shifts so girls be sure that it's suitable

This is the 1st wave of this account so there is an opportunity for promotions

so what we need

_to be graduated

_to be good at English at least b1+

_to finish your military service

what we offer for you

_transportation

_10k (8k net_2k KPIs)

_social and medical insurance

_Rotational shifts

we're very interested to have you on board

Etisalat e& is hiring now #Customer_Support agents

REQUIREMENTS

• B2 in English
• Males & Females
• Salary : 13500 K
• Location: Maadi
• 2 days off
• Training fully paid
• Medical & Social insurance
• Males & females

Tabby is hiring for Mixed account ( chat/ Calls ) Fluent English speakers

Join Tabby – One of the fastest-growing FinTech companies in the GCC

Role: Customer Support

•⁠ ⁠elp customers in English & Arabic via phone, chat & email

Location: The Greek Campus, Downtown Cairo (WFH option after probation)

Salary & Benefits

• Base salary: 15,000 EGP gross

• Language allowance: Up to 7000EGP gross (around 5700 EGP after tax) – depends on your English & Arabic level

• Performance bonus: Up to 70% of your base salary (9600 EGP )

•⁠ ⁠Transpo tion allowance: 230 EGP gross

Top performers can take home up to 33,000 EGP gross (around 27,000 EGP net)

Shift: Rotational 24/7

Max shift for girls 11 pm

Grads/ Undergrads/ Dropouts/ Gap Year

• Welcome to apply

Job Description

We are looking for Bilingual (Spanish & English) Customer Support & Back Office Specialists to join our dynamic team.

You will be responsible for assisting patients, caregivers, and healthcare professionals while ensuring smooth communication and accurate documentation.

⸻

Key Responsibilities

Home Care Account

• Act as a communication bridge between Spanish- and English-speaking patients and caregivers.

• Provide support via phone, chat, and back-office tasks.

Data Entry & Outbound Account

• Collect and validate information from nurses and doctors.

• Perform outbound calls and ensure accurate data entry.

⸻

Qualifications

• Fluency in Spanish and English (B2+).

• Strong communication and organizational skills.

• Previous experience in customer service or data entry (preferred, not mandatory).

• Ability to work full-time onsite in fixed shifts.

• Professional attitude with high attention to detail

Compensation & Benefits

• Total Package: 25,200 EGP

• 22,000 EGP net salary.

• 2,200 EGP transportation allowance.

• 1,000 EGP KPI bonus.

• Social & medical insurance (after 3 months).

• Fixed shifts + weekly days off.

Company Description

Sutherland is a global leader in Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics. We partner with world-class brands to deliver exceptional customer experiences and business process excellence. Powered by our foundation in Digital Engineering, we drive innovation, enable scalable transformation, and help businesses thrive in a rapidly changing market. Learn more at

.

Role Description

We are seeking
Customer Support Associates
to join our team in Cairo. This is a
full-time, on-site role
where you will be responsible for assisting customers, answering inquiries, and ensuring an excellent service experience. As a Customer Support Associate, you will interact with customers through various channels, resolve issues effectively, and uphold Sutherland's high standards of service delivery.

Qualifications

• Strong
  customer support
  and
  customer service
  skills
• Excellent communication and interpersonal abilities
• Problem-solving mindset with attention to detail
• Ability to work on-site in Cairo
• Previous experience in a customer service or support role is an advantage
• A bachelor's degree in any field is preferred, but not required