1,233 Support Agent jobs in Egypt

Huawei is Hiring Technical support Agents

(English chat account)

•Location: Maadi.

•Net Salary : starting from 9K to 14K EGP

•Shifts : Rotational (Last shift ends at 10 PM)

•Days off: 2 days per week.

•Transportation provided.

•B2/C1 English level

•Technical Background

Role Description

This is a full-time on-site role for a Technical Support Agent (Chat Account) located in Qesm El Maadi. The Technical Support Agent will be responsible for providing customer support, ensuring customer satisfaction, offering technical support, troubleshooting issues, and utilizing analytical skills in handling chat accounts.

Qualifications

• Customer Support and Customer Satisfaction skills
• Technical Support and Troubleshooting abilities
• Analytical Skills
• Excellent communication skills
• Ability to work well under pressure
• Experience in a similar role is a plus
• Knowledge of chat support software is beneficial

Requirements:

Minimum 6 months of experience in Technical Support or Customer Service OR

Graduate of Computer Science OR

Having a background in programming languages

Location: Smart Village – October

Technical Support Agent (Chat)

Role Overview:

We are looking for talented technical support agents to join our team. You will be responsible for handling customer inquiries via chat, troubleshooting technical issues, and ensuring customer satisfaction.

Requirements:

• English level B2–C1

• Bachelor's degree in engineering, computer science, science, or related fields

• Availability to start immediately

What We Offer:

Fully paid training

Rotational shifts (last shift ends at 10 PM)

2 days off per week

Social & medical insurance

Competitive net salary package (11K–14K EGP, based on English level)

Monthly incentives

Transportation allowance

Location: Maadi, Cairo

Qualifications

English Level
B2 / C1

Graduated from Computer Science, Science,Engineering or any related field

Net Salary 11,000 to 14,000 based on English level

Transportation Allowance

Rotational Shifts last shift ends at 10

2 days off

Job Details:

Huawei is Hiring Technical support Agents ( voice- non voice ) account

•Location: Maadi

•Net Salary : starting from 9K to 14K EGP

•Shifts : Rotational (Last shift ends at 10 PM)

•Days off: 2 days per week.

•Transportation provided.

Requirements:

•B2/C1 English level

•Technical Background

Role Description

This is a full-time on-site Technical Support Agent role (English account) located in Qesm El Maadi. The Technical Support Agent will be responsible for providing customer and technical support, troubleshooting technical issues, and ensuring customer satisfaction on a daily basis.

Qualifications

• Customer Support and Customer Satisfaction skills
• Technical Support and Troubleshooting skills
• Analytical Skills
• Excellent communication and interpersonal skills
• Ability to work efficiently and effectively in a fast-paced environment
• Experience in a similar role is a plus
• Fluency in English is required

Requirements:

English level B2 / C1

Graduated from Computer Science, Science, Engineering or related Field

Rotational Shifts last shift ends at 10

2 days off rotational

Net Salary 11000 to 14000 depends on your English level

Transportation Allowance

Monthly incentives

Company Description

ETISAL International is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, committed to delivering high-value, innovative services tailored to meet unique business needs. With a customer-centric approach, we offer customized solutions to help businesses focus on their core activities while effectively serving their clients. ETISAL International implements industry best practices and state-of-the-art technologies to ensure first-class quality and exceed client expectations. Our dedicated team values human capital, transparency, flexibility, and integrity in all our operations.

Role Description

This is a full-time on-site role located in Cairo for a Technical Support Agent (Non-Voice | Zero Calls) in the English Account. The Technical Support Agent will handle customer inquiries and support requests through non-voice channels such as chat and email. Daily tasks include providing technical assistance, troubleshooting issues, ensuring customer satisfaction, and delivering timely and accurate solutions. The agent will also be responsible for maintaining a high level of professionalism and customer service in all interactions.

Qualifications

**Technical Support – WhatsApp_Support (Non-Voice) English Account

English: B2

Salary: 11K–14K EGP

Attendance allowance

Rotational shifts (last shift ends at 10 PM)

2 days off

Location: Maadi**

Company Description

Concentrix is a global technology and services leader that powers the world's best brands by providing them with fully integrated, end-to-end solutions. We design, build, and run technology-driven solutions to help over 2,000 clients solve their toughest business challenges. With unique data and insights, deep industry expertise, and advanced technology, we are the intelligent transformation partner that makes companies easier to work, interact, and transact with.

Role Description

This is a full-time on-site role for a Technical Support Agent located in Cairo, Egypt. The Technical Support Agent will provide top-notch customer support, resolve technical issues through troubleshooting, and ensure high levels of customer satisfaction. They will also analyze issues to provide effective solutions and maintain detailed documentation of customer interactions.

Qualifications

• Customer Support and Customer Satisfaction skills
• Technical Support and Troubleshooting skills
• Strong Analytical Skills
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Experience in a technical support or customer service role is preferred
• Proficiency in English and Arabic
• Relevant certifications in IT or technical support are a plus

Customer Support Agent – Key Points

Primary Role: First‑line contact for customers via chat, email & phone

Core Tasks:

Answer questions, troubleshoot issues, and provide product guidance

Log all interactions in CRM; open, track, and escalate tickets as needed

Follow up to ensure timely resolution and customer satisfaction

Tone & Etiquette: Maintain friendly, professional communication; uphold company policies

Collaboration: Coordinate with product, tech, and sales teams to relay feedback and resolve complex cases

Required Skills: Clear written & verbal communication, problem‑solving, basic tech/CRM literacy, customer‑centric mindset